Tag Archive for: Twitter

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Is your social media marketing strategy relying on so-called “vanity metrics”? Pageviews, Twitter followers, Facebook likes and even conversion rates fall under that umbrella, as Ivory Madison reports for Harvard Business Review.

Instead, you should be relying on “actionable metrics”. Relevant revenue, sales volume, customer retention and relevant growth are counted on here. To determine your success in these areas, you simply need to compare your company’s results with the involvement in social media in certain projects.

At the core of any good metric is a clear cause and effect. You should be able to translate the actions taken on social media and translate them directly into the success of your business.

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In 2012, even nonprofits were utilizing social media. MDG Advertising looked into this developing trend and found that the inclusion of social media marketing meant more exposure and more donations for these organizations, as reported by The Huffington Post.

The innovation of ‘Giving Tuesday’, which grew over social media, is a glowing example of what is possible when online marketing is utilized properly. The model used by nonprofits is not revolutionary. Rather, it is simply a testament to why putting the time and effort into social media marketing is necessary.

While you browse the included infographic, think about how you can increase your conversions through a better social media strategy.

Creating a responsive website design from the ground up can be exhausting and costly. Thankfully, for those of us without the time or money to completely build a brand new site, there are lots of frameworks or boilerplates you can use.

Chris Spooner from Line25 compiled a bunch of these free frameworks, from the most popular, Bootstrap which was made by the guys at Twitter, to some more obscure but helpful frameworks. They also all have the complicated grids and layouts prepared so you can almost completely customize them.

Responsive design has never been so easy.

Here’s an interesting story coming out of Latin America. Municipal governments are making themselves more transparent and more accessible to citizens thanks to social media.

In Luis Moreno’s article in The Atlantic, he describes the landscape in Mexico City, where the city’s mayor has made a considerable effort to respond to complaints by his constituents on Twitter. In fact, social media is being utilized in similar fashion all over Latin America’s burdgeoning cities with the most economic growth.

For politicians, there is an inherent risk in being able to hear citizens’ complaints but being unable or unwilling to act, but there is also a reward to reap for fixing a reported problem. For those citizens, they experience a new way to participate in government and help their community.

On Twitter, the use of hashtags has seemingly evolved from a good way to group content of a similar category together, to a messy way to group content or a good way to make a joke. Either way, that’s probably not how hashtags were intended.

Katie Rose, of Business2Community, seems to take particular offense to this “hashtag abuse”. There can be some value in using hashtags more properly, however.

The best nugget I gleaned from the above article is that, if you want your audience to congregate together, show them the way. Whether from your site, a YouTube video or even from your physical business place, suggest a hashtag for users to use when talking about you and your business. Otherwise, you never know all the various combinations people will create for essentially the same thing.

This makes it much easier for users to use hashtags, rather than Twitter’s search function.

I’ve discussed ways to use social media in your job search before. Not surprisingly, the tips for creating a successful social media profile for job seekers are not so different from the tips for small business owners.

Jane Turkewitz has a list of suggestions at iMediaConnection, but I’ll summarize for you here.

Just like a small business owner, job seekers should use Facebook and Twitter to make themselves sound like an expert. Be a part of the conversation and maybe someone will take notice. Also, target the people you want to be in business with, in this case, the people you want to work for and track their social media activity. Chances are, they’ll post something about job openings.

Don’t be desperate and overbearing. Your message gets glossed over if people are bombarded with it and you alienate the people you are trying to reach. Also, make sure you have contact info posted on your profiles so interested parties can easily reach you.

You should always remember that you can’t expect social media to find a job for you. You can’t simply tweet out a link to your resume, then sit back and wait. You have to be proactive, but social media can be a great tool for your arsenal.

Maintaining an entertaining and engaging social media presence can be great for your business. Unfortunately, there are a lot of potential missteps that can also severely hurt your business.

Lewis Howes has a full list of what to avoid on social media at Entrepreneur, but here are the highlights.

Mostly, just use common sense. Post things that are interesting and grab people’s attention, but never even flirt with the line and post possibly objectionable or offensive material. The idea is not to alienate any portion of your audience. That includes staying out of possibly damaging photos.

Basically, once you connect your business to your social media profile, it is no longer yours for personal use. You are representing your business and your brand, so be smart and conduct yourself as you would with your most important clients watching.

Also, be active. Reply to those that take the time to reach out to you and reach out to others. Give credit, comment, promote and generally be a part of the social media scene. Your profile isn’t attracting anyone just sitting there, it has to be doing something.

Mostly, I use this space to talk about concerns and tips for small to medium business owners. But today, let’s look at how the other half lives, so to speak.

When it comes to so-called luxury brands, which means companies who sell very expensive things that you don’t really need, all the rules and tips for social media marketing don’t apply.

Unmetric recently published their Luxury Fashion report to shed some light on how well-known labels like Dior, Burberry and Louis Vitton conduct themselves online. Erika Morphy has more on that at Forbes. What I learned is that those luxury brands don’t need to follow the rules.

You’re told to interact with your audience and make your business’s page a community. Some luxury brands don’t allow any consumers to even comment on their Facebook page and most others won’t respond. Some brands won’t even respond to tweets.

So let this give you something to shoot for. Become a globally recognized force in your industry and you won’t have to try anymore to maintain a profitable social media presence.

If you’re a college student, you’re using some form of social media. I say that with the utmost confidence because you’re reading this, so you know how to use the Internet.

However, the way you use social media should change the closer you get to graduation. Your profile can’t all be about last night’s kegger or foam party. Employers are not as impressed as they should be by that.

So, follow these 10 tips, as initially suggested by Meagan Cook at Business2Community.

1. Be you

I’m not suggesting you abandon all fun aspects of your life in order to showcase your employable attributes. You still need to come across as a real, multi-dimensional person. Just don’t eliminate yourself from contention for a job with questionable statements or pictures.

2. Connect with the pros

Just because you’re still in school doesn’t mean you can’t connect with those working in your desired field. Use Twitter to retweet them or ask them questions. Use LinkedIn to network with them and get career advice. The more familiar they are with your name and background, the better chance they’ll think of you after graduation.

3. Hunt for jobs

Follow recruiters on Twitter and respond to possible opportunities. Even if you aren’t quite qualified, you can ask for any similar internship or entry-level openings.

4. Ask questions

You can strike up a conversation with those already working in your industry by asking them about what you’re learning. You’re not trying to argue with them, but you’re also not a ‘yes man’. Have an intelligent discussion.

5. Speak English

Or, more accurately, don’t speak in text lingo. It doesn’t paint you as an intelligent, employable person. Typing out full words and correct spelling may be hard, but it’s way easier than unemployment.

6.  It’s not always about you

Sure, you are hoping your social media presence helps you get a job. But, you can’t always talk about your accomplishments. Give credit to others when applicable. It makes you seem less selfish, more well-rounded and increases your chance to get mentioned by others.

7. Show-off

When you have a chance, showcase your expertise in proper forums. Establish yourself as a knowledgable, credible source.

8. Don’t work blue

You don’t have to pretend you’re in church all the time, but there’s no need for explitives in social media. You’ve got time to think of something more clever and something that employers won’t object to.

9. Plant seeds

The earlier you start the process, the better off you’ll be. You want to be able to allow the process to work, not rush it along. Gradually build yourself up and establish a presence in your field.

10. Stay in the discussion

Even if you aren’t knowledgable about a specific subject, you can still be a part of the conversation. Showing a readiness to learn is important so ask questions.

When Siri was announced with the iPhone 4S, it didn’t bring about a revolution in search activity on phones. Most still search by typing keywords into Safari or Chrome. However, gradually, Siri and mobile apps are changing search habits and creating new opportunities for search marketers.

The Alchemy Viral crew gives us an infographic which helps cover everything about searching with Siri and mobile searching in general.

There is one error, which Search Engine Land helps point out. The infographic says Siri draws from social services, but Siri can only help users post things to Twitter or Facebook. It can’t help them get information back from those social sites.

With mobile searching poised to overtake desktop within two years, this infographic can be helpful to anyone interested in mobile searching.

Oh, and the creator of the infographic isn’t bad with spelling. They are just British, hence “optimisation,” instead of the American spelling.