Facebook Groups have been a clever way for entrepreneurs and business leaders to establish themselves as an important figure in both their local community and their national industry. Now, Groups are getting the chance to formally tag those authority figures as the experts they are.

In a new update, Facebook Groups administrators gained the ability to tag specific group members as “subject matter experts.”

This title will come with unique labels when posting or participating in streams or audio chats, as well as a few unique abilities to help generate and lead discussions. 

According to the social network, the new tag is designed to help acknowledge those who regularly share helpful knowledge and provide a bit of clout to those voices. 

“There are more than 70 million admins and moderators running active Facebook groups around the world. Many of these groups are home to subject matter experts who love to share their knowledge, from fitness trainers to highly skilled crafters.

“Now, it’s easier than ever to help experts stand out in groups and offer ways for them to engage with their communities.”

What Comes With Being a Facebook Group Expert?

The most obvious perk of being a Facebook Group Subject Matter Expert is the small badge that displays under your name when posting in that group. 

This will make it easier to spot comments that may have important information among even the biggest comment chains.

Along with this badge, Facebook is also working on a few unique ways for group experts to help generate community discussion, including:

  • Ask Questions: When people write a post that looks like a question in their group, the post will automatically be upgraded to a format that encourages others to share advice, information or perspective. 
  • Create Live Audio Rooms in Groups: A low-pressure way for subject matter experts and communities to get ideas and inspiration from each other through audio-first conversations. Live Audio Rooms are coming to Groups this summer.
  • Host Q&As: A way for people to lead real-time question-and-answer sessions with their communities, in a text-based format. Answered questions are featured in an interactive, swipe-able stack, while all questions may be viewed in the Q&A’s comment section.

How To Designate a Facebook Group Expert

There are two ways for group admins to mark someone as an expert.

The first way is by searching the group member list for an individual by name, then selecting “Make group expert” from the member menu.

The other method is by choosing the option within the drop-down menu on posts or comments.

Note that this role must be accepted by the member in question, and admins can revoke the title at any time.

Following the massive success of online shopping through Facebook and Instagram, Facebook announced it is bringing Shops to WhatsApp along with a slew of other new e-commerce features.

According to the announcement, nearly 75% of people said they use Facebook-owned social networks to discover brands or products online. 

Even more, some industries have seen wild gains with over 85% of people surveyed saying they had purchased a fashion, beauty, furniture, or electronic product they first found through a Facebook platform. 

Now, the company’s goal is to streamline the process while bringing in new features and expanding shopping capabilities to the often forgotten WhatsApp.

To achieve this goal, the latest updates include:

  • Bringing Shops To More Places
  • Introducing Customer Reviews on Instagram
  • Creating Personalized Shop Ads
  • Opening AR Features To More Brands

Let’s look at each of these a bit more in-depth.

Bringing Shops To More Places

Facebook Shops on WhatsApp and Marketplace

When setting up a Shop, brands have been presented with two options for where their products can appear: Facebook and Instagram. Now, those options are finally getting expanded. 

First, brands in the U.S. will have the option to also showcase their products in Marketplace.

With over one billion people using Marketplace every month, it only makes sense that Facebook would be making it easier to get their products included.

Additionally, businesses in several countries around the world are also getting the ability to put their shop on WhatsApp, the popular Facebook-owned message and phone call app. 

With this, users will be able to browse your entire product catalogue, share products with friends, and ask you questions they might have about your products without leaving the app. 

Best of all, you only have to set up your store once to have it up and running on all three apps. 

Introducing Customer Reviews on Instagram

In the coming months, users will begin getting the ability to rate and review products they’ve purchased in Shops on Instagram. 

Instagram Product Reviews

Similar to most modern online product reviews, users will be able to leave a simple star rating, write a longer in-depth text review, and share pictures of the real-life products with others. 

Brands will also be able to leave responses to address any concerns or manage customer-service opportunities. 

As the announcement says:

“We always want shoppers to feel confident in the purchases they make, so we’re giving people more information before they buy…

“These changes will help people make more informed decisions on what to buy, and will let businesses know if they are meeting customer expectations.”

Creating Personalized Shop Ads

Facebook is introducing a new type of personalized ads for shops which will showcase curated collections to those most likely to purchase. 

Personalized Ads For Product Collections

By comparing past shopping behavior, the platform is attempting to connect users with the products most likely to excite them. 

Facebook says:

“Personalized ads are often the beginning of the shopping journey and businesses want to offer shopping experiences that are seamless and personalized. That’s why we’re introducing Shops ads solutions that provide unique ads experiences based on people’s shopping preferences.”

Opening AR Features To More Brands

Augmented Reality (AR) has been predicted to be a major force in product advertising since the earliest days of the internet, and it is finally making good on that promise. 

Smartphone cameras and increasing processing ability are making it possible for users to virtually “try on” products without having to deal with dirty dressing rooms or pushy attendants. 

The last hurdle is making these tools widely available to brands that don’t have millions to spend on developing AR systems. 

That is exactly what Facebook is hoping to do by developing new APIs that will make it easier for brands to integrate AR into their product catalogues. 

The APIs will begin rolling out to beauty product brands in the near future, with support for other industries coming shortly after. 

Along with these features, the social network says it is testing a new ad format which would use AR technology to allow users to “try on” products from your ads. Though it is only in testing currently, Facebook says it expects to roll out the ads to more brands by the end of the year.

Facebook is making major changes to its news feeds in a new bid to create a better experience for users in the near future. Before it can do so, though, the company is seeking feedback from users.

As the company recently announced, it is revamping parts of the news feed system to encourage four specific types of user feedback to better understand content. In the future, Facebook intends to use this information to create new ranking signals to directly decide what content users see.

Specifically, the company says it aims to gather answers to these four questions to get better at providing quality content in the future:

Is This Post Inspirational?

Facebook’s feeds have a bad reputation for highlighting negative content which can turn into a feedback loop of endless “doom scrolling.” With this in mind, the social network is looking to deliver more inspirational or uplifting content for users.

As the announcement says:

“To this end, we’re running a series of global tests that will survey people to understand which posts they find inspirational. We’ll incorporate their responses as a signal in News Feed ranking, with the goal of showing people more inspirational posts closer to the top of their News Feed.”

Is This Content Interesting?

Perhaps the most important factors for users scrolling through content is whether any of it is actually interesting to them. At times, it can feel like you can scroll for hours without seeing anything exciting or particularly relevant to their interests. 

“… we know sometimes even your closest friends and family share posts about topics that aren’t really interesting to you, or that you don’t want to see. To address this, we’ll ask people whether they want to see more or fewer posts about a certain topic, such as Cooking, Sports or Politics, and based on their collective feedback, we’ll aim to show people more content about the topics they’re more interested in, and show them fewer posts about topics they don’t want to see.”

Do You Want To See Less of This Content?

A huge part of Facebook’s reputation for negative content is the huge amount of political content shared on the social network. 

Since many turn to social media to connect with family, friends, and get away from the pressures of the real world, a large amount of political content can be tiresome and potentially make them less likely to check their feed regularly. 

Further, there are times where you might show an interest in a topic and start seeing an influx of tangentially related content that is not especially useful to you. Think clicking one particularly interesting headline and suddenly seeing tons of content on that topic, even though it’s not really that interesting to you.

To help with this, the company will start surveying users about content they have responded negatively to in order to create a ranking signal to deliver more relevant and positive content.

Was Giving Feedback Easy?

In some form or another, Facebook has given users the ability to deliver this type of feedback for several years. The problem is that finding the tools to do so was often a game of hide and seek. 

To make it easier for users to give feedback, the company is testing a new post design which will include a more prominent button to hide “irrelevant, problematic, or irritating” content and see less content like it in the future.

How This Will Affect Facebook Rankings

For now, it is unclear exactly how much this will change the content appearing in our news feeds every day. 

The company appears to know it has gained a nasty reputation for being overly political, sharing divisive information, and generally being a somewhat negative place to spend your time. 

Still, it remains to be seen whether this will lead to a massive shift or if these ranking signals will be too little to effectively change what gets highly ranked and what people are sharing on the platform in general.

“Overall, we hope to show people more content they want to see and find valuable, and less of what they don’t. While engagement will continue to be one of many types of signals we use to rank posts in News Feed, we believe these additional insights can provide a more complete picture of the content people find valuable, and we’ll share more as we learn from these tests.”

Facebook is launching a wave of new tools and features for businesses including the ability to schedule stories, manage photo albums, and better manage post drafts.

While some of the new Facebook Business Suite features revealed in a recent blog post are available to businesses everywhere now, the company also gave a peek into a few updates coming soon.

Schedule Your Stories on Facebook and Instagram

Facebook Business Suite already let brands schedule and manage traditional posts and content. Now, it is extending that functionality to Stories. 

Using Business Suite, you can start creating, publishing, and scheduling stories for both Facebook and Instagram from mobile and desktop devices. 

On desktop, simply click “Create Story” while using Business Suite. On the mobile app, you will find the feature by tapping the “Posts & Stories” tab.

Once you have opened the scheduling tool, follow these steps:

  • Select which platform (Facebook, Instagram, or both) you want to publish to.
  • Click Upload Media and select your photo or video.
  • Add text and stickers or crop your story.
  • Preview the content.
  • Click “Publish Story” to immediately share your story or click the blue arrow to expand the menu and select “Schedule Story” to decide when your story should go live. 

Edit Scheduled Posts

Along with scheduling your posts and stories, Business Suite now allows you to edit your scheduled content before it goes live. 

To make revisions or edits, go to the “Scheduled Posts” section of the “Posts & Stories” tab and simply select “Edit Post” on the specific content you want to change. 

Coming Soon: Create and Manage Albums

Soon, Business Suite will let brands create and manage photo albums within the “Posts & Stories” tab.

As the announcement says:

“Creating Albums is a useful and engaging way to showcase your business’ personality and share new products or services.”

Coming Soon: Save and Manage Content Drafts

The company teased that you will soon be able to create and edit drafts for drafts and stories and return to them later. However, it is unclear when this will roll out to the public.


With Facebook Analytics being shut down, Business Suite is becoming an essential tool for brands looking to manage their Facebook and Instagram presence in one place. Thankfully, it look like Facebook is similarly prioritizing making the platform as fully featured and versatile as possible before Analytics is gone for good.

YouTube is the most popular social network among American adults according to a large new study from Pew Research Center.

The new report includes findings on social media use among adults from a nationally representative phone survey conducted earlier this year.

Overall, the results showed that social media usage has largely remained stagnant over the past few years, with just two notable exceptions.

“YouTube and Reddit were the only two platforms measured that saw statistically significant growth since 2019,” the reports stated.

Out of all platforms, YouTube had the highest usage with 81% of adults who used any kind of social media saying they used the video streaming service. 

Facebook unsurprisingly came not far behind, with 69% saying they use the platform. In third place was Instagram with 40% of respondents saying they use the social network. 

You can see the full list of social networks and the percent of US adults who use them below:

  • YouTube (81%)
  • Facebook (69%)
  • Instagram (40%)
  • Pinterest (31%)
  • LinkedIn (28%)
  • Snapchat (25%)
  • Twitter (23%)
  • WhatsApp (23%)
  • TikTok (21%)
  • Reddit (18%)
  • Nextdoor (13%)

As the report concludes:

“YouTube is the most commonly used online platform asked about in this survey, and there’s evidence that its reach is growing. Fully 81% of Americans say they ever use the video-sharing site, up from 73% in 2019. Reddit was the only other platform polled about that experienced statistically significant growth during this time period – increasing from 11% in 2019 to 18% today.”

Beyond these broad findings, the report also includes demographic breakdowns for each platform and other findings, which you can see below:

YouTube Usage Statistics

  • 95% of US adults ages 18 to 29 say they use YouTube
  • 91% of US adults ages 30 to 49 say they use YouTube
  • 49% of US adults ages 65 and older say they use YouTube
  • 54% of YouTube users say they visit the site daily
  • 36% of YouTube users say they visit the site several times a day

Facebook Usage Statistics

  • 70% of US adults ages 18 to 29 say they use Facebook
  • 77% of US adults ages 30 to 49 say they use Facebook
  • 73% of US adults ages 50 to 64 say they use Facebook
  • 50% of US adults ages 65 and older say they use Facebook
  • 70% of Facebook users say they visit the site daily
  • 49% of Facebook users say they visit the site several times a day

Instagram Usage Statistics

  • 71% of US adults ages 19 to 29 say they use Instagram
  • 52% of Hispanic Americans say they use Instagram
  • 49% of Black Americans say they use Instagram
  • 35% of White Americans say they use Instagram
  • 59% of all Instagram users say they visit the site daily
  • 73% of 18- to 29-year-old Instagram users say they visit the site every day
  • 53% of 18- to 29-year-old Instagram users say they visit the site several times a day

Other Usage Statistics

  • 46% of Twitter users say they visit the site every day
  • 65% of 18- to 29-year-olds say they use Snapchat
  • 2% of adults ages 65 and older say they use Snapchat
  • 50% of 18- to 29-year-olds say they use TikTok
  • Those with higher levels of education are more likely to use LinkedIn than those with lower levels of education
  • 51% of US adults with a bachelor’s or advanced degree say they use LinkedIn
  • 28% of US adults with only some college experience say they use LinkedIn
  • 10% of US adults with a high school diploma or less say they used LinkedIn
  • 46% of women use Pinterest, compared to 16% of men
  • Adults living in urban (17%) or suburban (14%) areas are more likely to say they use Nextdoor
  • 2% of rural Americans say they use Next-door

To view the full report, click here.

Facebook quietly revealed that it will be closing the Facebook Analytics service effective June 30th, 2021. After that date, brands and marketers will be unable to access their data. You can export your data to bring over to a new analytics service until then, though. 

Instead of releasing a wide announcement, Facebook is only informing users who are trying to access analytics.facebook.com and within an updated Facebook for Business help center article

As the announcement reads:

“Facebook Analytics will no longer be available after June 30, 2021. Until then, you will still be able to access reports, export charts and tables, and explore insights. To export data into a CSV file from Facebook Analytics on your desktop, click the arrow in the top-right corner of each chart or table.”

It is notable that the announcement did not explain the decision in any way. Instead, it simply pointed users to other tools which can replace some of the tracking and analytics features – though not all. 

Among the recommended tools Facebook directed users to are:

  • Facebook Business Suite allows you to manage your Facebook and Instagram business accounts and can show you detailed insights about your audience, content and trends. (This tool may not be available to you yet.)
  • Ads Manager lets you view, make changes and see results for all your Facebook campaigns, ad sets and ads.
  • Events Manager can help you set up and manage Facebook Business Tools like the Facebook pixel and Conversions API, and reports actions taken on your website, in your app and in your physical store.

The quick shuttering of Facebook Analytics will make it more possible than ever to track users’ behavior on the platform. Even more frustrating for many, the primary recommended tool, Facebook Business Suite, is limited specifically to small businesses and is not actually available to the public yet. That means that there is less time to learn the more narrowly-focused tool during the transition period.

For more information, you can read the updated Facebook Business Help Center announcement here.

For the longest time, the conventional wisdom has held that Facebook is where people spend the majority of their screen time while using apps. According to a new report from App Annie, however, that has shifted over the past year.

For the first time ever, TikTok has taken the lead as the social app with the longest time spent per user.

Year-over-year, TikTok has leapt 325% in time spent, officially knocking Facebook out of the top spot.

Notably, this does not necessarily mean people are spending less time on Facebook. In fact, nearly every app in every market included in the report has seen increases in the time spent on their platform – likely due to the Coronavirus and social distancing measures.

Still, TikTok’s growth over the past year far outpaced any other platform, allowing it to take the lead compared to any other social app.

With this in mind, it is not a surprise to see that TikTok also took the top spot as the #1 breakout app of 2020 based on monthly active user growth.

Another key finding is that TikTok has risen to the #2 non-gaming apps when it comes to consumer spending. In addition to the traditional advertising services TikTok offers, it brings in additional revenue with purchasable digital goods. Surprisingly, this appears to have been a hit with users, contributing to a swell of revenue.

While this may be one of the most important takeaways from the report for brands trying to keep up with shifting audiences, the report also includes a few other interesting findings:

Mobile Adoption Leaps Forward

Based on App Annie’s data, mobile adoption has leapt forward by 2-3 years over the past year. Nearly every metric related to mobile use spiked.

This includes a 7% year-over-year increase in mobile app downloads, an 8%, which translates to 218 billion app downloads. 

This year also marks the first time Americans have spent more time on their mobile devices than they have spent watching TV. People spent 8% more time on their mobile devices compared to TVs (4 hours a day on mobile vs 3.7 hours watching TV).

People Watch 4x More YouTube Than Netflix

Based on app usage, YouTube is the unquestioned leader in video streaming. The app received more than 4x the time spent on the app per user compared to any other platform. Even Netflix was miles behind Google’s video platform.

Every month, the average user watches 23 hours of content on YouTube, compared to just 5.7 hours of Netflix shows or movies. This makes it clear that YouTube is the platform to focus on if you want to get video content in front of your target audience, whether it takes the form of advertisements or regular content.

Facebook is launching a massive overhaul of business and influencer Pages, including new features and tools to better connect with your customers and drive conversions. 

For influencers or individual entrepreneurs, the biggest change will likely be how Facebook displays your audience size. Instead of showing the total number of likes your page has, you will see your follower count.

While some might be frustrated to seemingly have their audience shrink suddenly, most agree that a Page’s follower count is a more important and informative metric. This is because your follower count tallies everyone who is actually receiving your posts or updates. Likes, on the other hand, include people who may have opted-out at some point in the past and don’t see anything your share. 

As for Business Pages, there are a number of new things you might be interested in. 

New Facebook Page Features and Tools

In the announcement, Facebook highlights five new features being introduced to Pages:

  • Dedicated News Feed
  • Easy navigation
  • Updated task-based admin controls
  • Actionable insights 
  • Safety and integrity features

Dedicated News Feeds

In the past, News Feeds were exclusively available to individual users, making it difficult to keep your public and private interests separate. Now, you have an entire feed specifically for your Page, so you can easily discover the latest news and trends from your community and business peers.

Additionally, Pages are being tweaked to showcase connections with other major influencers. If any public figures comment on your content, their interactions will get bumped to the top of your comment section. 

Easy Navigation

Another step towards making it easier to swap between your personal profile and Pages on the go is a redesigned navigation menu. 

By tapping the three-line icon on the bottom left of the main navigation menu, you can quickly select between your personal profile and content or features specifically related to your Page. 

Updated Task-Based Admin Controls

Facebook is making it easier to achieve your goals with specific admin control based on tasks. 

Now, you can assign a user a task and grant them specific levels of access to manage that task. 

For example, an individual can be granted access to tools specifically for Insights, Ads, Content, or Community Activity & Messages.

Actionable Insights

Facebook says it is bringing pages more actionable insights and more relevant notifications, though it provides no details about how this is being achieved. 

What we do know, from a new help page update, is that “Updated insights will help you understand your audience and how your content performs.”

Safety and Integrity Features

Lastly, Facebook is continuing its efforts to create a positive environment to connect with your fans and customers with new tools to identify spammy, hateful, or violent content. The platform says it is also working to crack down on impersonation, which has been a widespread issue recently across Facebook. 

For more information about the overhaul to Pages, read the full announcement here or explore the new help page.

Facebook announced a wave of new features this week for online advertisers and retailers heading into the holiday season. 

At the same time it revealed new product tags, new ways to target ads, and an experimental way to share online discounts, the social media giant also announced it was launching promotional tools and support for Black-owned businesses.

Let’s explore the array of new features for brands on Facebook and Instagram:

Product Tags For Instagram Ads

After more than a year of testing, Instagram is officially launching the ability to tag products in ads. Even better, the company has streamlined the process.Originally, advertisers had to make an organic post, tag your products, then promote that post. Now, you can create ads with product tags directly within the Ads Manager. 

When seen, product tags appear as white dots which can expand to reveal a range of details including the name of the product,and its price. 

Shopping Engagement Custom Audiences

Facebook announced a new type of audience targeting aimed at helping brands “reach people who’ve already shown interest in their product or brand by doing things like saving a product, viewing a shop, or initiating a purchase.”

Shopping Lookalike Audiences

Another new way to target audiences was announced, which allows you to reach shoppers with similar interests as your existing customers on Facebook and Instagram. 

Shopping Ad Discounts

Facebook is testing a new way to promote your sales and discounts directly in the Promotions tab within the Commerce Manager.

For example, you can highlight a discount on a specific set of products by grouping them together in product sets. 

At the moment, Facebook only allows you to run a few types of discounts – price reductions, minimum purchase requirement, and discounts using an offer code. 

#BuyBlack Friday

While the Covid pandemic has affected just about every business in America, black-owned businesses have been hit particularly hard. According to Facebook, more than 40% of black-owned businesses in America.

This is why Facebook is launching a new event every Friday through November 27. Every week, Facebook will be promoting #BuyBlackFriday across all its platforms, including publishing a gift guide and business directory of black-owned businesses. 

With many shoppers wary of facing crowded shopping malls and stores, most experts believe online shopping will shatter previous records this winter. Facebook is doing everything it can to make itself one of the premier choices for marketing, advertising, and ultimately selling your products.

On October 24, Facebook and Instagram plan to roll out a major change which has the potential to break content across millions of sites using WordPress.

On that date, the companies will remove functionality which allows sites to embed content from the social networks. 

The change does not only mean that publishers will no longer be able to embed this content on their websites. The change is retroactive, meaning that all content ever embedded on your site could potentially become inaccessible or broken. 

There is one exception – though it will likely be impractical for many out there. 

The change is removing support for unauthenticated Facebook and Instagram embeds, meaning that those with a developer account and a registered Facebook account will still be able to link content between their app and Facebook or Instagram. 

The Technical Changes

To get into the nitty-gritty – Facebook is deprecating the current oEmbed endpoints for embeddable Facebook content on October 24, 2020. oEmbed is a popular open format means of embedding content from one site to another. 

The Facebook integration of oEmbed endpoints has allowed pages to quickly and easily embed HTML or basic content from pages, posts, and videos on their own site or app. Unfortunately, that aspect of the Facebook API is being removed. 

In response, WordPress has also said it will be removing Facebook and Instagram as supported oEmbed sources.

What You Can Do

As expected, developers began work on ways to fix content or prevent losing access as soon as the announcement was made. 

So far, there are two major options for those wanting to keep support for embedded Facebook and Instagram content on their websites:

oEmbed Plus – Developer Ayesh Karunaratne has created an expanded version of the existing system for embedding content from Instagram and Facebook which provides a workaround. 

Even using the plugin, you will have to register for a Facebook developer account and “create an app”. However, you don’t have to actually develop an app, just register one with the site. 

You can see the guide for the plugin here for an idea what the process entails.

Smash Balloon Plugins – Developer Smash Balloon has provided a potentially easier option by updating their previous plugins to provide continued support – no developer account or app required. This is possible because Smash Balloon is effectively using its own API key to provide authentication for embedded content to users.