As businesses and organizations across the country are racing to respond to the spread of COVID-19, Facebook is attempting to support small businesses which have been closed or are enduring hardships during this time.

Along with creating a dedicated hub for businesses affected by the epidemic, the company announced it would also be launching a $100 million grant program for small businesses.

Dedicated Small Business COVID-19 Hub

To help small businesses endure the ongoing coronavirus outbreak, Facebook has launched a dedicated hub with immediate actions you can take, a brief guide of quick actions to bolster your business, and a full 30-page business resilience toolkit.

For those who aren’t used to taking full advantage of Facebook’s virtual tools and connection abilities, the company is directing business owners to free courses designed to introduce you to virtual events, live streaming, and selling your products on the platform.

While brick-and-mortar stores may be shuttered or running reduced hours, Facebook says it recommends leveraging the available digital channels to maintain your business.

Small Business Grant Program

In addition to digital resources, Facebook is putting forward $100 million to help 30,000 eligible small businesses in more than 30 countries.

The program is still in the early stages and details are limited, but Facebook has provided a few bits of information about how the program will help companies:

  • Keeping the business’s workforce going strong
  • Assistance with rent costs
  • Connecting businesses with more customers
  • Covering operational costs

Applications are not open yet, but will be available in the coming weeks. To be notified when applications become available, you can sign up here.

Facebook is launching a mobile app version of its Creator Studio which helps users monitor and manage their page and content on the go.

While the iOS and Android apps will allow you to keep better in touch with your content while out of the office, the mobile version is still intended to be a companion to the more comprehensive desktop version.

As the company says in its announcement:

“The app is an evolution of and mobile complement to Creator Studio, the desktop hub dedicated to helping creators and publishers manage their content, track performance, and connect meaningfully with their audiences on Facebook. The new experience offers the same actionable insights and meaningful engagement metrics, all from the ease of a mobile device.”

Although the Creator Studio app does not provide the full suite of features available in the desktop version, it does include some of the most popular and informative tools for page managers, such as:

Facebook Creator Studio Insights

  • Rich Insights: Data and engagement metrics about how content is performing, like “1 Minute Views” and “Avg. Minutes Viewed”

Facebook Creator Studio Content Management

  • Post-Uploading Edits and Fixes: Ability to edit video titles and descriptions, delete and expire posts, publish drafted posts and reschedule scheduled posts, enabling easy content adjustments

Facebook Creator Studio Messaging

  • Connect with Audiences: Reach fans and followers in real-time, from anywhere with the ability to read and respond to Facebook messages and comments using Inbox directly in the app

Facebook Creator Studio Manage Multiple Pages

  • Multi-Account Support: Manage multiple Pages on Facebook and toggle between them from the same app in the same session–no need to log out of one to log into another to access multiple Pages
  • Notifications: Immediate in-app notifications for key milestones

The most obvious omission is the ability to upload content or create new posts. At the moment, the Creator Studio app only allows you to manage or edit content that has already been posted or scheduled.

Facebook’s dominance of the internet continues, as reports say the company owns 4 of the 5 most downloaded apps in the world this year.

App Annie’s year-end report shows that Facebook helped drive a worldwide record for app downloads with 120 billion apps downloaded between iOS and Android in 2019 – a 5% year-over-year increase.

According to App Annie’s data, the top 5 app downloads of the year are:

  1. Facebook Messenger
  2. Facebook
  3. WhatsApp Messenger
  4. TikTok
  5. Instagram

10 Top Downloaded Apps in 2019

TikTok is the only app in the top 5 not owned by Facebook.

Breakout Apps

In addition to the top app downloads over the past year, App Annie also detailed the top “breakout apps” which showed the largest growth in downloads between 2018 and 2019. While most are still relative unknowns, they could potentially be chart-toppers in the near future.

  1. Likee
  2. Noizz
  3. Helo
  4. Hago
  5. YouTube Music

Top 10 Breakout Apps of 2019

Based on the its current estimations, App Annie believes 2020 is posed to be even more lucrative for app downloads and consumer spend. Excluding games, the report predicts spending to reach more than $30 billion in the coming year.

Facebook is using machine learning to launch a number of new personalization features for advertisers, as the company recently announced.

The goal is to make it easier for brands and advertisers to customize ads for their potential customers without having to create several distinct ads.

Dynamic Ad Formats and Ad Creative

When using Facebook’s Dynamic Ads, brands will be able to us the company’s machine learning model to predict a user’s ad format preference and deliver the best ad for their taste. This helps guarantee the best chance of catching users’ attention and driving clicks or conversions.

“The dynamic formats and ad creative solution aims to meet people where they are in the customer journey by delivering a personalized version of the ad to everyone who sees it,” Facebook said.

Multiple Optimized Text Options  In Single-Media Ads

The company has been testing a method for delivering responsive ads with multiple options for ad text, headlines, and descriptions for months, and is now officially launching the feature.

With this feature, advertisers can set a number of unique ad descriptions, headlines, or primary texts which are then selected by Facebook’s machine learning model based on users’ preferences.

Auto-Translated Ads

Lastly, the company announced that advertisers can select languages for their ad to be automatically translated into when using Ads Manager. By automatically,

As the company announced:

By using the “add languages” feature, advertisers can reach their international customers with messages in the local language quickly and efficiently. This helps advertisers save on resources to produce their own translations for key languages, while giving them controls to review and provide their own translations

Why It Matters

These features all work to speed up the process of creating ads for a wide range of users and audiences. Using signals directly from users, the company is able to deliver the best version of your ad for each user and create the best chance for your ads to convert every time they are shown.

After nearly a year of testing, Facebook is finally launching search ad placements for all advertisers. That means anyone can now run ads within News Feed and Marketplace search results for any search with commercial intent – such as queries related to e-commerce or retail.

Currently, search ads only appear in results on mobile devices.

In the announcement, Facebook describes how the ads appear and function within search results, saying:

“The ads are designed to fit the experience on the given search results surface (Marketplace search or general search). They look similar to News Feed ads and have the same transparency and controls, including a “Sponsored” label so it’s clearly marked as paid placement.”

To have your ads appear in search results, advertisers can simply select “Automatic Placement” or the “Facebook Search Results” placement when creating or running News Feed ad campaigns.

Notably, advertisers will have little control over how the ads are targeted, aside from broad people-based targeting options. Instead, Facebook will target the ad based on a number of details including keywords, ad features, ad text, product category, and more.

Currently, the ads support three specific campaign objectives, including Product Sales, Conversions, and Traffic Objectives.

Banner Image courtesy of Launchpresso

 

The holiday season may still feel like it is far in the distance, but most studies show consumers start their holiday shopping in November – if not earlier. That means now is the time to start preparing your holiday marketing efforts.

To help, Facebook is releasing a wave of new tools aimed at assisting businesses with their holiday marketing. 

Customizable Story Templates

Facebook is releasing a number of customizable templates for ads in Facebook Stories, Instagram, and Messenger. 

The templates are simple, visually pleasing ways to showcase products and brands throughout the shopping season, with customizable backgrounds, music, and CTAs. 

These templates will be available this week.

Improvements to Instagram Direct and Messenger

Closer to the Holiday season, Facebook says it will be bringing a number of new features to Instagram Direct to improve communication between businesses and customers.

As the company says in the announcement:

“From fulfilling orders to keeping up with customer requests, we know staying on top of customer communications is important, so we also created new messaging tools like labels, search and folders to help businesses stay organized.”

Within the coming weeks, Facebook will also be launching an ‘instant replies’ which lets businesses create custom automatic responses for when they are not immediately available. 

These “away” messages can be useful for days when your business is closed or when no one will be available to respond to messages for a prolonged period of time. 

Along with these improvements, Facebook is also introducing a new ‘saved replies’ feature which will allow you to respond to common questions with pre-written responses.

For the first time, Facebook is giving you a way to schedule Instagram posts ahead of time without the use of a third-party tool or app. 

The new functionality, available to all business accounts through Facebook’s Creator Studio, allows you to plan your Instagram pictur updates and IGTV videos up to six months in advance. 

The new feature also opens scheduled posts to the full abilities of Instagram. With most third-party tools, users are frequently limited to just one image per post and few offer support for IGTV videos. 

How To Gain Access To Scheduled Instagram Posts

You still have to meet a few requirements to be able to start scheduling your Instagram updates. Specifically, you need to:

  • Have a Facebook Business account
  • Have an Instagram business or creator account
  • Have linked your Instagram account to your Facebook page

Once all that is in order, you can start scheduling your posts through the Facebook Creator Studio by clicking the Instagram logo at the top of this page. 

It should be fairly obvious, but the new feature does not allow for the scheduling of Instagram Stories ahead of time. This makes sense, as those posts are specifically intended to capture a moment in time. If you begin scheduling those posts days or weeks ahead of time, it would lose the authenticity that makes Stories so engaging.

If your brand has a LinkedIn page, you are undoubtedly trying to amass followers to grow your company’s profile and expand your reach. 

Now, you can learn from the best. LinkedIn revealed the top 10 most followed pages across the platform this week, along with some added insight into why these pages have been so popular. 

The Top 10

  1. TED Conferences (12.5M followers): Few pages so completely sum up LinkedIn’s audience like TED Conferences, where business leaders share insight, motivation, and inspiration to other professionals. Specifically, the page consistently shares a mix of videos, articles, and images all aimed at business professionals. 
  2. Google (12.1M followers): While Google’s name recognition can’t be ignored, the brand keeps users engaged with its page through steady new content centered on themes of corporate social responsibility, innovation, and by prioritizing the real people behind the scenes at the company. 
  3. Amazon (8.6M followers): This shopping giant places a heavy emphasis on its employees, including frequent videos and articles highlighting the stories of their workers. In this vein, the company also shares inside looks at its company events, and even offers professional advice like job interview tips.
  4. LinkedIn (8.2M followers): Unsurprisingly, the platform’s own page is high in the rankings. Still, the page strives to keep users interacting with their company page through regular content aimed at a wide audience of business professionals, employers, and job-hunters.
  5. Microsoft (7.8M followers): Microsoft doesn’t just use its page to publish branded content about its latest events and products. It also helps share outside content from other business leaders, and promote content created by its employees.
  6. IBM (6.4M followers): IBM takes an appropriately tech-focused angle, but with a distinctly personal edge. The company promotes diversity and inclusion by promoting employees in the news, as well as highlighting its latest innovations in AI, cloud computing, and blockchain.
  7. Unilever (6.2M followers): Curious how this relatively low-profile consumer goods company has gotten this high on the list? Just scroll through their page. You’ll find tons of high-quality, concise content including short videos with clear messages that can be understood even without audio. 
  8. Nestlé (6.0M followers): While Nestlé does create and share content aimed at a wide-swath of business professionals, the main locus of its LinkedIn page is driven by recruiting and hiring workers interested in pioneering the “future of food.”
  9. Accenture (4.4M followers): This multinational marketing firm has grown a massive audience through a steady feed of high-quality content including short videos and business-centric podcasts.
  10. Facebook (4.4M followers): Similar to Nestlé’s page, Facebook uses its presence on LinkedIn to drive recruitment with content focused on career development and professional opportunity. 

What You Can Learn

While these pages cover a wide range of industries and content strategies, there are a few clear commonalities across the most followed pages on LinkedIn:

  • All of these pages create and share original video content.
  • They also use a significant amount of their content to highlight socially responsible initiatives and company values. 
  • Many of these pages put the spotlight on their own employees and their unique stories or talents. 

If you’ve been trying to grow your follower count on LinkedIn, you can definitely take a few pointers from these leaders on the platform.

Facebook is changing how videos and photos appear on mobile devices, with new aspect ratios for visual posts and less accompanying text in the mobile news feed. 

This means you’ll have to make some changes when optimizing for Facebook’s mobile news feed if you want everything to appear properly in your posts.

What’s Changing

In the past, images on Facebook were optimized for a taller 2:3 aspect ratio to a more square 4:5 aspect ratio. 

Anything taller than that will be cropped out in preview images within the news feed, only actually viewable to those who tap to see the full image. 

At the same time, the platform is reducing the lines of text accompanying these posts – going from 7 lines of text to just 3 lines. 

Anything longer than that will be hidden behind a prompt to show additional text. 

Both of these changes will be put into effect starting on August 19th, giving you a few weeks to make adjustments to your upcoming posts. 

According to a spokesperson from the company, the tweaks are “designed to simplify our formats and improve the consistency of our mobile experience.”

In turn, the company says the new post format will increase the impact of mobile ads and make it easier to use the same content across both Facebook and Instagram.

Facebook is making some changes to how it handles comments in its algorithm to better promote real discussion.

Everyone knows that Facebook uses an algorithm to help sort which posts get shown to users, but you may not be aware that the social network uses a similar system to help rank comments.

With the new update, the company says it will do a better job or highlighting comments with specific “positive” quality signals, while demoting low-quality comments.

Comment Quality Signals

According to the new announcement, Facebook will be using four types of signals to analyze comments:

  1. Integrity Signals
  2. User Indicated Preferences
  3. User Interaction Signals
  4. Moderation Signals

Integrity Signals

Facebook’s “Integrity Signals” are designed to assess the authenticity of comments. Specifically, it will be looking to see if comments violate community standards or qualify as “engagement-bait”

Engagement Bait is a practice which involves either explicitly encouraging users to react, like, share, subscribe, or take any other form of action in exchange for something else. This can even be something as innocuous as asking followers to do push-ups.

User Indicated Preferences

User Indicated Preferences are established through Facebook’s direct polling of users. By doing this, the social network is able to directly ask users what they want to see in comments and what they think promotes real discussion.

User Interaction Signals

These are pretty self-obvious. User Interaction Signals are indications whether a user has interacted with a post.

Moderation Signals

Moderation Signals are based on whether other users choose to hide or delete comments made on their post. Facebook explains this practice in a bit more detail, saying:

“People can moderate the comments on their post by hiding, deleting, or engaging with comments.

Ranking is on by default for Pages and people with a a lot of followers, but Pages and people with a lot of followers can choose to turn off comment ranking.

People who don’t have as many followers will not have comment ranking turned on automatically since there are less comments overall, but any person can decide to enable comment ranking by going to their settings.”

Why Facebook Ranks Comments

As with Facebook’s post ranking algorithms, the primary goal of Facebook’s new comment algorithm update is to promote the best quality content within people’s feeds while hiding spammy or low-quality content. As the company says in its announcement:

“To improve relevance and quality, we’ll start showing comments on public posts more prominently when:

  • The comments have interactions from the Page or person who originally posted; or

  • The comments or reactions are from friends of the person who posted.”

You can read the full announcement from Facebook here.