Survey reveals why customers are engaging with brands on social media

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A new survey sheds some light into the real reasons why consumers like, share, and follow brands on social media.

As Yes Marketing reports, their survey of 1,000 consumers reveals:

  • 63% of consumers follow retailers on social to learn about sales.
  • 60% follow retailers to keep up with new products.
  • 29% follow to show support for the retailer.
  • 23% follow because the retailer shares funny and interesting information.
  • 23% follow because the retailer has a positive reputation
  • 16% follow because they agree with the retailer’s stance on social and political issues.

When it comes to specifically why customers engage with content from retailers on social media, here’s what people had to say:

  • 36% engage with content because the retailer promises a discount for sharing the post.
  • 36% engage in order to share a product update or sale with their followers.
  • 35% engage because they agree personally with the content of the post.
  • 30% engage because the post is funny or interesting.
  • 29% engage in order to share positive feedback with the retailer.
  • 20% engage in order to share negative feedback with the retailer.

As for which demographics are active on which social networks, the respondents broke down as follows:

  • Gen Z consumers are more likely to have YouTube (77%) and Instagram (77%) accounts than a Facebook account (74%).
  • Millennials (89%) and Gen X (88%) are most likely to be on Facebook.
  • More Gen Z consumers (56%) are on Twitter compared to Millennials (50%) and Gen X (39%).
  • Snapchat is the least used social network among all respondents (30%), followed by Twitter (36%).
  • Only 11% of respondents are not on any of the major social networks.

Get the full report here to learn more.

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LinkedIn says 71% of people use its platform to inform business decisions

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LinkedIn has released a new ebook aimed at helping social media managers market their businesses across the platform. It also contains some very interesting stats that make a strong case for why you should consider including the platform in your array of social media channels.

Specifically, the ebook includes the following statistics across three categories:

Traffic and Engagement

The company says engagement is “booming” across the platform, citing these numbers:

  • LinkedIn now has 610 million registered members
  • 40% of users visit every day
  • Comments, likes, and shares are up 60% year-over-year
  • Views in the LinkedIn feed are up 60% from last year
  • Mobile sessions are growing 57% year-over-year
  • Over 130 thousand articles are created on the platform every week

Business Leaders

LinkedIn isn’t content to just have a big user base. Rather, they have focused on building “the right audience”:

  • Executives from all Fortune 500 companies are LinkedIn members
  • 61 million users are senior-level influencers
  • 40 million users are in decision-making positions
  • About 45% of LinkedIn article readers are in upper-level positions (managers, VPs, Directors, C-level)

Generating Results

The previous two areas have helped LinkedIn create a platform with users who are highly engaged, meaning marketing efforts are more successful and generate more meaningful results:

  • 45% of all social media traffic to a company’s homepage comes from LinkedIn.
  • 71% of people use information from LinkedIn to inform business decisions
  • LinkedIn is the most trusted social platform globally, according to Business Insider’s Digital Trust report
  • 50% of users are more likely to buy from companies when they have engaged in their social channels

LinkedIn’s ebook contains lots of other interesting data and recommendations for how you can leverage this information to create effective marketing strategies for the platform. Check it out here.

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Facebook’s New Ad Budget Optimization Has Huge Implications For Your Ads

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Facebook is making a major change to how it handles advertising budget optimization. While it may lead to better ad performance, it also gives you less control over your ad campaigns.

Starting in September, Facebook will make all ad campaigns use campaign budget optimization. In plain English, this means that you will only be able to set the overall budget for your campaign. How much is distributed to each ad set within that campaign will be determined by Facebook’s algorithms and analytics.

The main goal of the change is to automatically emphasize the best performing ad sets while minimizing wasted ad-spend on underperforming ad sets.

Currently, campaign budget optimization is available as an optional setting. However, in September it will become mandatory for all campaigns.

The implementation of campaign budget optimization across Facebook will likely have a significant impact on how brands choose to advertise, but it may pay off in the long run.

Facebook claims this form of optimization not only lowers costs but improves ad results at the same time.

In the announcement, Facebook mentions several specific benefits of campaign budget optimization:

  • Capture the most results for your budget and lower your total cost per result.
  • Save significant time with an automated process that eliminates the need to manually shift budgets between ad sets.
  • A simplified campaign management process with fewer budgets to track and re-allocate during optimization.
  • More efficient spending across audiences with a process that finds the lowest cost opportunities across all ad sets and the markets they target.

Facebook is announcing the change early to give both brands and advertisers time to begin adjusting to using campaign budget optimization. I would recommend trying it out for yourself now so that you can be prepared for when it becomes mandatory.

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LinkedIn introduces new interest targeting options for advertisers

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LinkedIn is working to make itself a worthwhile advertising platform for brands, and that includes launching new targeting options for advertisers.

Starting over the next week, advertisers will be able to target ads on LinkedIn based on users’ professional interests and behavior.

As the company says in their announcement:

“We’re excited to announce interest targeting in Campaign Manager. Interest targeting lets you reach members with relevant ads that match their professional interests — based on the content they share and engage with on LinkedIn. With these added options, you can more easily achieve your campaign objectives and grow your business.”

You can target your ads based on over 200 categories such as artificial intelligence, global economy, and customer experience.

Specifically, LinkedIn says brands can benefit from Interest Targeting in a few ways:

  • Serve relevant ads and content that match a member’s professional interests. Interest targeting can help you shape brand perception with different professional audiences by associating your brand with the topics that they care about. For example, if you sell Cloud Computing services, you can target members interested in “cloud computing” and create a campaign with Sponsored Content ads that show how your solution is helping business do more with their data.
  • Deepen your influence with the buyer committee within your target accounts. Today, many of our customers use LinkedIn’s powerful account targeting to inform their Account-Based Marketing campaigns. Now you can kick it up a notch by using account targeting along with interest targeting to reach an audience of potential buyers who have already expressed, or are likely to express, an interest in the content that’s relevant to your business.
  • Reach those interested in pursuing a certificate program. You can also use a combination of degrees and interests to reach the audiences who would be a naturally fit for higher education programs.

Interest Targeting is currently rolling out on LinkedIn and is expected to be available to all advertisers within the next week.

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Twitter’s free marketing calendar aims to help you plan your 2019 marketing strategies

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Twitter wants to help you plan out your marketing for the year with a new, free calendar with tips and ideas for your 2019 marketing strategies.

The calendar identifies the biggest, most hotly anticipated events of the year so you can plan your marketing ahead of time.

Additionally, Twitter provides some extra motivation to tweet during these big events with an estimate of the number of Tweet impressions each event is expected to draw.

The calendar doesn’t just highlight the obvious holidays like Christmas or Valentine’s day, either. It includes niche holidays such as Talk Like a Pirate Day, major sporting events like the March Madness final game, and cultural events like Coachella.

No matter what industry you are in, you are bound to find exciting opportunities to make your mark somewhere among the major and minor events.

For example, running accessory brands may plan their marketing around some of the major marathons included on the calendar – like the Boston Marathon which is predicted to drive an estimated 73 million tweet impressions.

Meanwhile, bars or restaurants may be more interested in taking advantage of the quickly approaching National Pizza Day on February 9th and National Margarita Day on February 22th, which are estimated to inspire 34 million and 14 million tweet impressions respectively.

View and download Twitter’s 2019 Marketing Calendar here.

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Instagram now lets you post to multiple accounts simultaneously

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Instagram has launched a new feature that makes it possible to share posts across multiple accounts simultaneously. Currently only available to iOS users, the feature allows account managers to share a post to two or more of their accounts without the need for duplicating posts or creating multiple versions for each account.

“We are rolling out this feature to provide a better experience for people who often post to multiple accounts,” explained a spokesperson for Instagram.

If you have a business with multiple locations or individual brands for specific services, you likely can already see the utility of the new feature. In the past, to post across several accounts you controlled, you would essentially have to recreate the same post multiple times or use third-party tools to create and schedule your posts.

Now, you can save the time and effort by selecting the “Post to other accounts” option when creating a new post. From there, you simply have to toggle which accounts you would like to share the content on.

It also means that brands who aren’t using third-party social management tools can now effectively manage their multiple pages from directly within the Instagram app.

Unfortunately for Android users, Instagram hasn’t given any indication when the feature might be available outside of iOS devices.

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Instagram releases new ‘stickers’ to encourage engagement

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Instagram has released a set of new features aimed to encourage better engagement and participation with followers, especially when live streaming or creating Stories.

Countdowns

 

Do you have a big event, announcement, or live stream coming up? Now you can highlight it with an interactive countdown sticker in your Instagram Stories.

Once you’ve created the countdown and set the time limit, you can easily insert it in all your stories to remind your audience about important events or promotions. You can also use the stickers to raise awareness of a limited-time offer that is expiring soon.

Followers who see the countdown can also choose to follow it, which will ensure they receive a notification when the countdown is over.

Question Stickers

One of the biggest ways people like to use Instagram’s live videos is to answer viewer questions. The only problem is this can get a bit hard to follow when you have lots of viewers asking questions back to back. It can also be hard for new viewers to know what question is being answered.

Now, viewers can create and share question stickers during live streams to make it easy for everyone to stay on the same page.

The stickers are easily browsable for streamers to pick from. Once chosen, the question will be shown at the bottom of the screen so that viewers know what question you are answering. You can see an example below:

Both of these features are now available for both iOS and Android users. However, broadcasting live videos is only available currently on iOS. Android users can still view the streams and share questions.

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YouTube videos will now autoplay when shown on the home tab

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YouTube is changing how it previews videos on its home tab by making all videos silently autoplay by default.

The new “Autoplay on Home,” as it is being called, is expected to roll out to all mobile users on iOS and Android devices within the coming weeks.

If you are a subscriber to YouTube Premium, you may already be familiar with the feature. YouTube has given its premium subscribers access to the feature for the past six months.

As the company explains in the announcement, the change was made based on user feedback. Many have been clamoring for a way to better preview videos before clicking, especially as many thumbnail images may be misleading.

“Previewing videos helps you make more informed decisions about whether you want to watch a video, leading to longer engagement with videos you choose to watch!”

While the videos will have the audio turned off by default, captions will be shown when they are available. If you have created any of the more than 2 billion videos on YouTube without captions, this will add even more motivation to create transcripts for your videos.

Thumbnail images will still be shown for a short time when users are scrolling through their feed, meaning thumbnails will still be a powerful way to grab attention or entice users to watch videos. However, the autoplay feature will prevent uploaders from sharing videos with misleading or false preview thumbnails.

If you are worried about your data usage or simply don’t like autoplay videos, Google is giving you a few options. Within the settings menu, you can turn off autoplaying videos or set autoplay to only activate when you are connected to WiFi.

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Facebook Explains How Its Search Results Work In New Short Video

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While most companies won’t tell you the exact science behind their search engines, Facebook has decided to take a different route.

As part of their recent push to be more transparent about how the site uses content from users across its platform, Facebook has released a short video explaining how its search results work.

How Facebook Search Works

Posted by Facebook on Tuesday, November 20, 2018

How Facebook Search Works

According to the video, Facebook relies almost entirely on users’ activity on the platform to evaluate its search engines. Users’ activity outside of Facebook has no influence on the search results.

Specifically, Facebook ranks results based on recent activity on Facebook and the activity of the overall community related to that search.

The types of activity that can influence search results include:

  • What your friends share with you
  • Pages you follow
  • Groups you’ve joined
  • Events you’ve liked or followed
  • Things you’ve interacted with in your News Feed
  • Information you’ve listed on your profile
  • Places where you’ve been tagged
  • Previous searches you’ve done

Facebook’s search results also consider the overall activity it is seeing across Facebook, including how popular the search topic is and the medium of the content. For example, videos hosted on Facebook’s platform may be prioritized over links to blog posts that are hosted off-site.

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Advertise up to 5 products at once with Pinterest’s new Promoted Carousel ads

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Pinterest Promoted Carousel Ads

Pinterest has launched a new ad format that gives advertisers the ability to promote up to 5 different products with a single ad.

The new “Promoted Carousel” ads combine 5 normal ad posts into a single ad unit, which will let viewers swipe through products or different ad experiences.

The format is built with unique slides, where each can have its own image, title, description, and landing page.

The most obvious benefit of these ads would be to highlight several different products at the same time, but advertisers could also craft these ads around highlighting different aspects of a single product.

Pins in these Promoted Carousel ads appear like any other pin, but users can swipe through each image and enlarge a specific card for a full-screen experience.

In the announcement, Pinterest says the new ads can help brands effectively raise awareness of their products and improve ad performance with better traffic results and conversions.

“This format can present a product’s numerous features, drive additional purchases by showing multiple items in a Pin or increase awareness with a multi-image brand story.”

Those given early access to Promoted Pins affirm this, saying they have seen improvements in:

  • Brand awareness
  • Ad awareness and association
  • Ad performance
  • Engagement Rates

Promoted Carousel ads began rolling out late last week and are now available for all businesses utilizing Pinterest’s self-serve ad platform.

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