One of the biggest issues keeping many brands from promoting themselves more heavily on Twitter is the platform’s rampant trolling and abuse problems. Over the last few years, Twitter has become infamous for the rude, inappropriate, or even vulgar behavior of its users despite several attempts to address the issue.

Now, Twitter is giving users another tool to reduce the impact of trolls and other troublemakers by allowing users to hide replies to their tweets from the public.

While the feature has been rumored for months, representatives from the company have confirmed it will be rolling out the feature as a test starting in June.

As the company says in a blog post from this week:

“Starting in June, we’ll be experimenting with ways to give people more control over their conversations by giving them an option to hide replies to their Tweets.”

The tool allows you to actively moderate responses to your Tweets by individually hiding offensive or problematic responses. Users can then choose to reveal the Tweet if by selecting to show hidden replies.

Jane Manchun Wong previewed the feature, including screenshots of how it will work:

The feature doesn’t allow you to fully delete inappropriate comments like Facebook or Instagram, nor does it allow you to entirely turn off responses to your Tweets. Still, it gives brands and users more control over the toxicity in their feeds and provides healthier discussions for everyone involved.

Google is making it easier for brands to share their Google My Business listings by allowing businesses to create short names and unique URLs for their listings.

The new feature was revealed by marketing guru and Local Guide for Google, Mike Blumenthal. While Google has not publicly announced the short names and URLs, they have released a new help page dedicated to the feature.

By creating unique short names and URLs for GMB listings, it makes it possible for businesses to share their listings across other social platforms and in the real world through business cards, brochures, or similar marketing materials.

Considering Google My Business is the main platform for sharing reviews and providing details like directions, hours, or even scheduling, it makes sense that Google would want to make the listings more directly accessible.

The feature is still rolling out, so not everybody has access to it currently. To find out if you can claim a short name and URL, just sign into your GMB account and select the location you want to create a short name for. Click the “Info” tab and look for “Add profile short name”.

From there, you will be able to create a short name for your business with no less than five characters and no more than 32 characters.

Once approved, the new short name will also represent your new URL, which is formatted as g.page/[yourshortbusinessname].

One nice detail is that the new short names can help businesses with multiple storefronts differentiate their listings on Google while keeping consistent branding across their listings.

Facebook has announced sweeping changes to its news feed and the way it handles groups or pages that violate the company’s content policies.

The new changes, including a new algorithm signal, are aimed at reducing the reach of sites spreading content with misinformation by judging the authority of the sites the content comes from.

If Facebook believes the site producing content shared on the platform is not reputable, it will decrease its news feed reach and reduce the number of people seeing the content.

How Facebook is Changing its Algorithm

In the past, Facebook has teamed up with highly respected organizations like the Associated Press to validate sites spreading content across the platform.

Now, the company says it is introducing a “click-gap” metric designed to automatically evaluate the inbound and outbound linking patterns of a site to judge if it is authoritative.

Essentially, the click-gap signal measures the inbound and outbound linking patterns to determine if the number of links on Facebook is higher than the link’s popularity across the internet. This will allow the company to distinguish the forced spread of content rather than organic virality.

As Facebook explains in the announcement:

“This new signal, Click-Gap, relies on the web graph, a conceptual “map” of the internet in which domains with a lot of inbound and outbound links are at the center of the graph and domains with fewer inbound and outbound links are at the edges.

Click-Gap looks for domains with a disproportionate number of outbound Facebook clicks compared to their place in the web graph. This can be a sign that the domain is succeeding on News Feed in a way that doesn’t reflect the authority they’ve built outside it and is producing low-quality content.”

Changes to Groups

Notably, this new algorithmic signal isn’t just being applied to news feeds. The company explained it will also be using these algorithms to automatically remove low-quality content posted in groups, including private groups.

The company defended the decision by saying they can now identify and remove harmful groups, whether they are public, closed, or secret.”

“We can now proactively detect many types of violating content posted in groups before anyone reports them and sometimes before few people, if any, even see them.”

Admins are Required to Police Content

Along with these changes, Facebook clarified that its algorithms will consider what posts a group’s admins approve as a way of determining if they are a harmful group or eligible for removal.

The company says it will close down groups if an admin regularly approves content that is false, misleading, or against Facebook’s content guidelines.

This is how Facebook explained the new policy:

“Starting in the coming weeks, when reviewing a group to decide whether or not to take it down, we will look at admin and moderator content violations in that group, including member posts they have approved, as a stronger signal that the group violates our standards.”

What This Means for You

As long as the pages you participate in or run are sharing content from reliable sources, the new policies should have little effect on your day-to-day operations. However, the changes could have considerable impacts on brands or influencers who go against mainstream science or other non-approved sources. These types of industries have flourished on the platform for years, but may soon be facing a reckoning if Facebook’s new content guidelines are as strict as they sound.

LinkedIn is expanding its ad targeting options to allow advertisers the ability to better target their ideal audience.

The professional social platform has launched lookalike audience targeting which allows you to create an ad audience similar to your dream customer.

As the company says in their announcement:

“LinkedIn’s lookalike audiences combine the traits of your ideal customer with our rich member and company data to help you market to new professional audiences similar to your existing customers, website visitors and target accounts.”

Specifically, the company highlights a few ways lookalike audience targeting can help businesses improve their advertising:

  • Reach high-converting audiences: Discover audiences similar to those who are already interested in your business.
  • Get results at scale: Extend the reach of your campaigns to more qualified prospects.
  • Engage new target accounts: Target your ads to additional companies you may not have previously considered. These companies match a similar company profile to your ideal customer.

In testing, LinkedIn says lookalike audience targeting led to a 5-10x increase in campaign reach without sacrificing ad performance.

At the same time it announced the launch of these new targeting options, LinkedIn also revealed a few other improvements to their ad platform:

Interest Targeting

While interest targeting has been available on LinkedIn since January, the company says it is now increasing the targeting capabilities of the feature.

Through a partnership with Microsoft, LinkedIn will now allow advertisers to target users based on not only their LinkedIn profile information but through the professional topics and content they engage with on Bing.

Audience Templates

LinkedIn has also created some new features specifically aimed at new advertisers. Audience templates provide advertisers with a selection of more than 20 premade B2B audiences. This way, you can start targeting your ideal audience without having extensive knowledge of ad targeting.

The templates cover a range of characteristics, from users skills, job titles, groups, and more.

In the announcement, LinkedIn says the new features will all be rolling out over the next two weeks.

Instagram is launching a new in-app checkout feature for a limited number of brands which will let users make purchases without ever having to leave the app.

For now, the new feature is limited to just 23 big-name brands like Adidas, Burberry, and MAC Cosmetics, but the company says it will be expanding the feature to more brands in the coming months.

The in-app checkout is Instagram’s latest effort to make its service more retailer-friendly without hurting their own platform. While they have included several shopping-related features over the past few years, shoppers would ultimately have to leave the app to make a purchase.

With the new feature, users will now see a “Checkout on Instagram” button on product pages from brands’ shopping posts.

When tapped, shoppers will be allowed to choose from a variety of options like size and color, then taken to a payment page within Instagram.

Users who make purchases within the app will also receive shipment and delivery notifications within Instagram to keep them informed.

“The new technology gives Adidas’ audience the power to go from inspiration to purchase in an instant. Our consumer-obsessed approach to e-commerce focuses on simplified immersive connections with the brand and Instagram Shopping allows us to deliver a content-rich experience on a platform where our creators are exploring and curating their lives,” said Adidas SVP of digital Scott Zalaznik.

Pinterest is making it easier for brands and consumers to connect with a number of new tools aimed at getting more products in front of interested viewers.

“Shop a Brand”

The company announced a slew of new updates designed to improve personalized results for users and make browsing products and brands better than ever.

“These updates help retailers get in front of customers who are looking for related products, and Pinners to see items that match their unique style and taste,” the company said in its announcement. 

Personalized Recommendations

Here’s the quick breakdown of all the new features:

  • Shop a brand: “A new dedicated section from retailers is starting to roll out beneath Product Pins. You’ll soon be able to dive into a brand’s catalog by clicking ‘more from [brand]’.”
  • Personalized shopping recommendations: “Alongside style, home, beauty and DIY boards, you’ll see in-stock ideas related to what you’ve been saving, to match your style. Just click ‘more ideas’ then the shopping tag to start shopping ideas picked for you. Tap + to quickly add the Pin to your board, or click the Pin to go straight to checkout on the retailer’s site. “
  • Catalogs: “Brands can now upload their full catalog to Pinterest and easily turn their products into dynamic Product Pins, which means more shoppable Pins across Pinterest. A new dashboard allows businesses to organize their feed so their products can be discovered and purchased by Pinners.”
  • Shopping Ads: “We’re making Shopping Ads available to all businesses through our self-serve tool Ads Manager. Once products are on Pinterest, brands can easily promote items from their existing product feed with Shopping Ads.”
  • Shopping search: “With more in-stock Product Pins, there are more products to search. Just search for a product like ‘midi skirt’, ‘men’s watches’ or ‘outdoor furniture’ and shopping results appear on the top of home feed. To start shopping, click ‘see more’.”

Google My Business has released a new way for business owners to respond to online reviews, giving increased flexibility to when and where you can reply after a review.

Now, you can reply to your business reviews from your listing in Google Maps from any desktop device.

In the past, replying to reviews was only possible from the GMB app or website.

Of course, you will still have to verify your listing before you may be able to respond to reviews. Still, the release of the new way to respond to reviews makes it easier than ever for business owners to reply to reviews as soon as they see them.

Along with the new way to respond to reviews, Google has also updated its help document on the subject by adding tips specifically for responding to negative reviews.

How Google Says to Respond to Negative Reviews

First and foremost, Google encourages business owners to remember that negative reviews are not always reflective of a bad business. For instance, some customers may have mismatched expectations. In this case, replying to the review can help other customers set their expectations appropriately and provide more customer satisfaction in the future.

Additionally, Google says to follow these tips when leaving a negative review:

  • Do not share personal data or attack the reviewer personally. Instead, suggest that they contact you directly.
  • Investigate the reasons behind the reviewer’s negative impression of the business.
  • Be honest about mistakes that were made, but do not take responsibility for things that weren’t your fault.
  • Apologize when appropriate. It’s best to say something that demonstrates compassion and empathy.
  • Show that you’re a real person by signing off with your name or initials.
  • Never lash out. Never get personal. Always be polite and professional, just as you would be face-to-face.
  • Respond in a timely manner to show that you pay attention to your customer’s experience.

It is important to keep in mind that negative reviews will not automatically hurt your business. How you respond can be just as important in shaping the public perception of your brand.

A new survey sheds some light into the real reasons why consumers like, share, and follow brands on social media.

As Yes Marketing reports, their survey of 1,000 consumers reveals:

  • 63% of consumers follow retailers on social to learn about sales.
  • 60% follow retailers to keep up with new products.
  • 29% follow to show support for the retailer.
  • 23% follow because the retailer shares funny and interesting information.
  • 23% follow because the retailer has a positive reputation
  • 16% follow because they agree with the retailer’s stance on social and political issues.

When it comes to specifically why customers engage with content from retailers on social media, here’s what people had to say:

  • 36% engage with content because the retailer promises a discount for sharing the post.
  • 36% engage in order to share a product update or sale with their followers.
  • 35% engage because they agree personally with the content of the post.
  • 30% engage because the post is funny or interesting.
  • 29% engage in order to share positive feedback with the retailer.
  • 20% engage in order to share negative feedback with the retailer.

As for which demographics are active on which social networks, the respondents broke down as follows:

  • Gen Z consumers are more likely to have YouTube (77%) and Instagram (77%) accounts than a Facebook account (74%).
  • Millennials (89%) and Gen X (88%) are most likely to be on Facebook.
  • More Gen Z consumers (56%) are on Twitter compared to Millennials (50%) and Gen X (39%).
  • Snapchat is the least used social network among all respondents (30%), followed by Twitter (36%).
  • Only 11% of respondents are not on any of the major social networks.

Get the full report here to learn more.

LinkedIn has released a new ebook aimed at helping social media managers market their businesses across the platform. It also contains some very interesting stats that make a strong case for why you should consider including the platform in your array of social media channels.

Specifically, the ebook includes the following statistics across three categories:

Traffic and Engagement

The company says engagement is “booming” across the platform, citing these numbers:

  • LinkedIn now has 610 million registered members
  • 40% of users visit every day
  • Comments, likes, and shares are up 60% year-over-year
  • Views in the LinkedIn feed are up 60% from last year
  • Mobile sessions are growing 57% year-over-year
  • Over 130 thousand articles are created on the platform every week

Business Leaders

LinkedIn isn’t content to just have a big user base. Rather, they have focused on building “the right audience”:

  • Executives from all Fortune 500 companies are LinkedIn members
  • 61 million users are senior-level influencers
  • 40 million users are in decision-making positions
  • About 45% of LinkedIn article readers are in upper-level positions (managers, VPs, Directors, C-level)

Generating Results

The previous two areas have helped LinkedIn create a platform with users who are highly engaged, meaning marketing efforts are more successful and generate more meaningful results:

  • 45% of all social media traffic to a company’s homepage comes from LinkedIn.
  • 71% of people use information from LinkedIn to inform business decisions
  • LinkedIn is the most trusted social platform globally, according to Business Insider’s Digital Trust report
  • 50% of users are more likely to buy from companies when they have engaged in their social channels

LinkedIn’s ebook contains lots of other interesting data and recommendations for how you can leverage this information to create effective marketing strategies for the platform. Check it out here.

 

Facebook is making a major change to how it handles advertising budget optimization. While it may lead to better ad performance, it also gives you less control over your ad campaigns.

Starting in September, Facebook will make all ad campaigns use campaign budget optimization. In plain English, this means that you will only be able to set the overall budget for your campaign. How much is distributed to each ad set within that campaign will be determined by Facebook’s algorithms and analytics.

The main goal of the change is to automatically emphasize the best performing ad sets while minimizing wasted ad-spend on underperforming ad sets.

Currently, campaign budget optimization is available as an optional setting. However, in September it will become mandatory for all campaigns.

The implementation of campaign budget optimization across Facebook will likely have a significant impact on how brands choose to advertise, but it may pay off in the long run.

Facebook claims this form of optimization not only lowers costs but improves ad results at the same time.

In the announcement, Facebook mentions several specific benefits of campaign budget optimization:

  • Capture the most results for your budget and lower your total cost per result.
  • Save significant time with an automated process that eliminates the need to manually shift budgets between ad sets.
  • A simplified campaign management process with fewer budgets to track and re-allocate during optimization.
  • More efficient spending across audiences with a process that finds the lowest cost opportunities across all ad sets and the markets they target.

Facebook is announcing the change early to give both brands and advertisers time to begin adjusting to using campaign budget optimization. I would recommend trying it out for yourself now so that you can be prepared for when it becomes mandatory.