Facebook finally explains what you can and can’t post

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If you’ve spent much time trying to promote your business on Facebook, you’ve probably recognized the social platform isn’t exactly the best at transparency.

There are a lot of questions about what exactly you can and can’t post, which made it even more frustrating that there was no way to appeal the decision if Facebook decided to remove your content for violating its hidden guidelines.

That is beginning to change, however. Likely thanks to months of criticism and controversy due to Facebook’s lack of transparency and it’s reckless handling of users’ data, Facebook has been making several big changes to increase transparency and regain people’s trust.

The latest move in this direction is the release of Facebook’s entire Community Standards guidelines available to the public for the first time in the company’s history.

These guidelines have been used internally for years to moderate comments, messages, and images posted by users for inappropriate content. A portion of the Community Standards was also leaked last year by The Guardian.

The 27-page long set of guidelines covers a wide range of topics, including bullying, violent threats, self-harm, nudity, and many others.

“These are issues in the real world,” said Monika Bickert, head of global policy management at Facebook, told a room full of reporters. “The community we have using Facebook and other large social media mirrors the community we have in the real world. So we’re realistic about that. The vast majority of people who come to Facebook come for very good reasons. But we know there will always be people who will try to post abusive content or engage in abusive behavior. This is our way of saying these things are not tolerated. Report them to us, and we’ll remove them.”

The guidelines also apply to every country where Facebook is currently available. As such, the guidelines are available in more than 40 languages.

The rules also apply to Facebook’s sister services like Instagram, however, there are some tweaks across the different platforms. For example, Instagram does not require users to share their real name.

In addition to this release, Facebook is also introducing plans for an appeals process for takedowns made incorrectly. This will allow the company to address content that may be appropriate based on context surrounding the images.

If your content gets removed, Facebook will now personally notify you through your account. From there, you can choose to request a review, which will be conducted within 24 hours. If Facebook decides the takedown was enacted incorrectly, it will restore the post and notify you of the change.

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Pinterest starts showing how many views your business profile gets

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One could argue social media has always been a popularity contest based on friend-counts and likes, but Pinterest is making it even more explicit thanks to some new changes to business profiles.

The most notable change is the addition of a monthly viewer statistic that can be seen by everyone, not just your account administrators. The feature will show the total number of people who saw your business’s pins over the past 30 days.

The addition of a view count is likely to provide a more reliable estimate of just how prominent a page is. While followers can easily be bought or acquired with bots, views are a little trickier to misrepresent.

However, many might say this gives an unfair advantage to businesses who advertise through promoted pins.

In addition to the view count, Pinterest is also introducing the ability for business profiles to include dynamic cover images that highlight specific content relevant to users. That can include individual pins or entire boards.

Pinterest says the changes will be rolling out over the next couple months, so keep your eyes out for more news about how monthly viewer statistics may affect your Pins.

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Chrome browser blocks autoplaying videos with sound

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Vides that automatically start playing with the sound cranked all the way up have long been the scourge of the internet. They’ve interrupted our listening to music, quiet browsing in public places, and they’ve even interrupted videos we actually want to watch!

This is why Google’s web browser, Chrome, is fighting back. The latest version for desktop devices will automatically disable the majority of videos from playing with sound automatically.

The only exception to Chrome’s new feature is videos that Google has reason to believe you are interested in. Specifically, this includes:

  • Videos you have played before
  • When you have clicked the screen at some point in your browsing session
  • Videos appearing on a site you have added to your home screen on mobile

It is notable that Google is not entirely blocking the videos that are designed to autoplay. Instead, it essentially pauses them until they are triggered manually.

Also, videos that autoplay without sound are still completely and totally okay with Google. They will continue to automatically begin playing, and may still be a viable advertising method if you include captions.

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Google My Business lets you share service menus in your listings

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Menus aren’t just for restaurants on Google anymore. Google My Business has finally expanded their menu feature to allow businesses to create and share a service menu describing the various services you offer and their prices.

The process is very simple. You just select the “Info” tab in the Google My Business dashboard and get started adding your services. The menus can be organized by name, description, and price for each item. You can also group specific items into different sections.

Google’s Allyson Wright announced the news yesterday in the Google My Business Help forums, saying:

“Back in January we launched a new Menu editor for the food service industry. This month, we are excited to announce that we have expanded our menu editor to now include additional services.

“Businesses in health & beauty, and service businesses, such as plumbers and florists, now have the ability to add their menu of services directly to their listing through their Google My Business account. Same as the food establishment menu editor, this feature will only be available if the listing is not currently connected to a third party provider and for listings in English speaking locals. If your listing is currently displaying an incorrect menu, please see this help center link for more information on how to correct or remove the link.”

The expanded menu feature is only available to those who do not currently have their listing connected to a third-party menu provider and businesses in English speaking locations.

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Check if Facebook shared your info with Cambridge Analytica

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Days before Facebook CEO Mark Zuckerberg is set to testify to Congress about the social network’s role in allowing Cambridge Analytica to exploit user data, Facebook is working to make it easy to see if your information was shared with the scandal-plagued analytics firm.

Facebook has published a new section within its help center called “How can I tell if my info was shared with Cambridge Analytica.” You can also quickly find the page by simply searching “Cambridge or Cambridge Analytica” in the Facebook search bar.

If you’re logged into your Facebook account, this page will automatically inform you whether your data was potentially breached by the “This is your digital life” app.

Since information has come to light about how Cambridge Analytica has been potentially misusing user data, the company’s relationship with Facebook has come under scrutiny. In response, the social network has taken several steps to attempt to re-win the public’s trust – such as launching this latest page. It has also introduced a data abuse bounty program that allows users to report app developers that may be misusing data.

Questions will likely remain long after Mark Zuckerberg’s testimony tomorrow, but at least you can now personally check to see whether your personal account details are safe or have been exploited.

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