Negative SEO alert

There’s a new malicious SEO tactic making the rounds and your Google My Business listings could easily be the victim, according to web security company Sucuri. The company says individuals are sneaking inappropriate or damaging photos into GMB listings with the intent of damaging a business’s reputation and image.

What makes this type of exploit unique, however, is that it doesn’t take any hacking skills to do. Unlike other negative SEO tactics, this specific technique does not include hosting images on a client server, malicious code, or even breaking into an account.

Ultimately, the attack is taking advantage of Google’s lax rules for uploading photos to a business’s location in Google Maps. Anyone can upload images to a business’s listing, and any of these images can be used for Knowledge Graph data about the business.

While Sucuri doesn’t have evidence of this, it is possible for a person to spam a business’s listing with lewd images and then send fake hits to them to increase their perceived popularity – all with the end goal of making sure they come up when people see your business online.

How to Protect Your Listings

Unfortunately, the nature of this type of attack makes it difficult to guard against. There is no way to limit who can upload photos to your listings or determine which image gets used in Knowledge Graphs. The best you can really do is to actively keep an eye on your listings and which photos are appearing next to your listings.

You can also watch to make sure no one is uploading inappropriate pictures to your Google My Business photos. While you can’t stop people from uploading lewd images, you can easily remove any associated with your location.

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When it comes to marketing your business, it’s all about image. How people perceive your business will decide whether they decide to come in the door or walk away. This is especially true online.

One of the first images people will see when they find your business is almost always your photos in your local listings on search engines. Thankfully, Google has given you more control and more data on how your images are performing.

With the new insights for photos on business listings, you can see how people are responding to your listing and images and compare them against your competition.

You can easily see the new insights in your Google My Business listing by clicking the Insights tab on the top navigation bar. At the bottom of the screen, you’ll find a graph comparing your business to “businesses like you”.

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You can refine the time-period you want to look at by the past 90 days, past 30 days, and past 7 days.

Unfortunately, you can’t select exactly what businesses you are comparing your site against, nor do you even get to know who the “businesses like you” are. But, the new tool can still be an effective way to make sure you are making a great first impression with your listings on Google.

Year in Search

Google has finally released its annual year in search list, breaking down the biggest stories and searches of the past year. As usual, it is broken down into several categories and countries, making it easy to see what was trending in 2016 in your area or around the world.

Google’s Top 10 Worldwide searches of 2016:

  1. Pokémon Go
  2. iPhone 7
  3. Donald Trump
  4. Prince
  5. Powerball
  6. David Bowie
  7. Deadpool
  8. Olympics
  9. Slither.io
  10. Suicide Squad

The top searches for the US are almost identical, except for a few changes. “Powerball” bounces up to the top slot, because it can only be played in America. Meanwhile, “iPhone” slides entirely off the list.

Google’s Top 10 US Searches of 2016:

  1. Powerball
  2. Prince
  3. Hurricane Matthew
  4. Pokemon Go
  5. Slither.io
  6. Olympics
  7. David Bowie
  8. Trump
  9. Election
  10. Hillary Clinton

While the iPhone 7 didn’t make the top US searches, it does lead the worldwide top tech searches of the past year. Apple also dominates 3 of the top 4 searches for consumer technology. Considering its recent reveal, it is also somewhat surprising to see the Nintendo Switch also makes the list at number 9.

Google’s Top 10 Consumer Tech Searches Worldwide:

  1. iPhone 7
  2. Freedom 251
  3. iPhone SE
  4. iPhone 6S
  5. Google Pixel
  6. Samsung Galaxy S7
  7. iPhone 7 Plus
  8. Note 7
  9. Nintendo Switch
  10. Samsung J7

Of course, there are plenty more interesting categories in Google’s Year in Search 2016 to look through including beers, fashion designers, GIFs and much more. Check out the lists for yourself.

instagramlive

Instagram’s live video feature is officially available to all 70 million US users. After announcing the feature in late November, the social imaging platform has announced the feature is available across America and will be rolling out globally over the next few weeks.

While it may be tempting to compare Instagram’s live video streaming to Facebook’s growing live feature, it is actually more similar to the live options available through Snapchat.

With Instagram’s live video, users can broadcast to followers in real time through Instagram Stories. However, once the stream is over it is completely gone. There is no saving or replaying old broadcasts. They disappear as soon as you end the broadcast.

How To Get Started Broadcasting

To get started streaming, you just have to follow a couple easy steps.

  • Tap the camera icon in the top left of the screen or swipe right from the Feed to open your camera.
  • Tap the new Live icon at the bottom of the screen.
  • Tap Start Live Video.
  • Once you are ready to end your stream, just tap End in the top right.

Broadcasts can last up to one hour and you can choose to notify your followers when you go live. The number in the top right corner of the screen shows just how many followers are watching, and you can pin or share comments to others by tapping and holding it. You can also turn off comments entirely if you desire.

Marketing with Instagram Live Video

The idea of marketing your business through live video that immediately disappears may seem unattractive at first. Why bother with vanishing video when you can spend time crafting marketing campaigns that last, right?

However, live video can actually be a great way to make followers feel like they are in on exclusive events and information. The function is especially great for letting your customers and fans see special engagements like product launches or milestones for your business.

You can also use live video to engage your audience in new ways with impromptu interviews or Q&A sessions that help your followers learn more about who you are and why they should be invested in your brand.

For more info on Instagram’s live video feature, check out the video below:

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It’s that time of year again. The ‘best of’ and ‘year in review’ lists are rolling out as we near the new year. The first search engine to get in on the fun is Yahoo, who revealed its year in review for 2016, including search data from sister companies Polyvore, Tumblr, and Flickr.

As you can expect, the election and other major current events dominated much of the search results for the year. But, you can also see other trends that show exactly what people were interested in, like the top companies and lifestyle searches for 2016.

Yahoo’s overall top searches include:

  1. 2016 Election
  2. Donald Trump
  3. Roblox
  4. Gwen Stefani
  5. 2016 Olympics
  6. Khloe Kardashian
  7. Megyn Kelly
  8. Jodie Sweetin
  9. Kim Kardashian-West
  10. Hillary Clinton

Yahoo’s top news stories, according to Yahoo News, include:

  1. Election Day
  2. Prince Dies
  3. Pulse Nightclub Massacre
  4. Deadly Attack in Istanbul
  5. Hurricane Matthew
  6. Baton Rouge Police Shooting
  7. EgyptAir Flight 804 Located
  8. Trump Protests
  9. Clinton Emails
  10. Presidential Debates

Perhaps the most surprising part of Yahoo’s list isn’t who appears, but who is omitted. Google is conspicuously absent in the list of top companies from Yahoo Finance. Considering the list is based on the top-read stories rather than top searches, it is rather strange to see Google entirely absent.

Yahoo’s list of top companies, according to Yahoo Finance, include:

  1. Apple
  2. Facebook
  3. Twitter
  4. Bank of America
  5. Amazon
  6. Tesla
  7. Alibaba
  8. Valeant Pharmaceuticals
  9. Ford
  10. Wells Fargo

FacebookClick

In the age of the internet, Facebook has become one of the premier ways to advertise a local business. Now, a new report from Borrell Associates shows just how many businesses are using the biggest social platform around to grow their business.

According to the report, almost 80% of local businesses have a Facebook page, and 62% are buying Facebook ads to reach a larger audience. In total, that adds up to more than 2.5 million US businesses paying to promote their brands or content on Facebook every year, spending $1,500 on average.

For the survey, Borrell Associates quizzed a mix of US businesses – many of which qualify as small businesses. However, it is important to note that some respondents represent larger brands with annual marketing and media budgets over $100,000.

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Among those surveyed, 85% said they maintain a presence on at least one social media site. The vast majority of those (96%) were on Facebook, with Twitter in second place. Surprisingly, Snapchat does not appear on the list at all.

The data also shows that online marketing of all forms have firmly overtaken more traditional advertising mediums like print or TV ads as the best source of new customers for businesses. Company website and social media were second and third respectively, only outranked by word of mouth referrals.

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A significant number of the respondents were categorized as “social media mavens” by the report, because they consider social media as the absolute best channel for acquiring new customers for their business. However, these businesses are probably not who you think.

Instead of new, high-tech start-ups or large businesses with the budget for extensive social media marketing, these “mavens” are described as being:

  • “Smaller, older, independent companies with less than $1 million in gross sales.”
  • “More likely to have a single location or be home-based than have multiple locations and slightly more likely to cater to consumers (B2C) versus only businesses (B2B).”
  • 76% manage social media themselves.
  • 57% pay to boost posts

A significant number of these companies are also looking at cutting or eliminating traditional advertising from their marketing mix in the near future.

The findings highlight that you don’t have to be a Forbes 500 company or a typical online-based business to benefit from marketing your business on Facebook. Businesses of all sizes are seeing the social platform as an enormously powerful tool for reaching new customers.

Pinterest-logo

Pinterest is giving business pages a makeover that highlights their boards and buyable pins – just in time for the holidays.

The biggest change is the addition of the new rotating showcase. This allows you to show off up to five of your boards and your buyable pins all in one, easy-to-view location.

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“You can use the new showcase space to highlight anything from seasonal content to your all-time best ideas – whatever helps tell the unique story of your business,” according to Pinterest.

The rotating showcase can be updated as often as you like, which means you can use it for a whole host of things. For example, you can update your showcase to put a seasonal spin on your page or share items on sale for a limited time.

That isn’t all that Pinterest is rolling out, though. The site is also making several cosmetic changes to business pages:

  • New tabs are available for organizing your boards and pins.
  • Pins you’ve liked are now only visible to you.
  • The showcase will replace your most recent pins on mobile.
  • You can now pick new board covers from mobile devices.

The company says it has also tweaked its layouts to ensure a more consistent experience from smartphone to desktop, and everywhere in between.

“The boards you showcase, the cover images you choose for each board—they look the same no matter where people choose to view your profile.”

The changes have already begun to roll out to all devices and should be available to all users.

Bing is launching a new feature specifically for local businesses to make it easier for customers to reach you at any time. With the new chat feature, users can click a link to “chat online with a representative” directly from the search engine.

After clicking the link, you are immediately connected to the business through their primary chat program. That could be a native chat service or other options like Facebook Messenger.

You can see what it looks below:

bingchat

In this case, Bing links to Facebook Messenger:

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The new feature makes it easier than ever for searchers to contact your business for questions and concerns. It also makes it more important than ever to make sure your business is taking advantage of online chat services to provide customer service.

After months of testing a new verification in the San Francisco area exclusively for locksmiths and plumbers, the search engine has officially launched the “Google guaranteed” verification process.

If your business gets “Google guaranteed”, you get a special green badge next to your business in the search results – and customers get a few perks and protections through Google.

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If you tap on any of the results, you are then taken to the home service ad specifically for that business, along with some extra details about what the Google guarantee really means:

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Tapping on Learn More goes even more in-depth, with a full page of details about what the Google guarantee covers and how it works:

”When you book an eligible home service pro on Google, you are protected by the Google guarantee. If you’re not satisfied with the work quality, Google may refund up to the amount paid for the job.”

What Businesses Need To Know

Currently, the Google guarantee is limited to just locksmiths and plumbers. This is because both industries have had recent issues with ad fraud and abusive advertising practices which Google is attempting to clean up.

There does not appear to be a public sign-up process for businesses hoping to be verified, and it is unclear what the verification process includes. However, this is likely to become more transparent as the verification process is extended nationwide.

What Customers Need To Know

To activate the Google guarantee, fill out this form before your first appointment. You can also call customer support at (844) 885-0761 to submit a claim or ask questions about your coverage.

Coverage

  • If you’re unhappy with the work performed, you can submit a claim and Google will cover the invoice amount up to a lifetime cap of $2,000.
  • The job must be booked through Google Home Services. Any future work completed by the same provider, unless booked through Home Services, is not covered.
  • Jobs completed before September 14, 2016, are not covered.
  • Currently only locksmith and plumbing jobs are covered.

Last year, Google gave businesses the ability to list their busiest hours on Google Maps listings so that customers can better plan their shopping during the holiday season. Now, they are taking it a step further.

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Instead of relying on businesses to update their Popular Times listings, Google Maps will use real-time data to predict just how busy a location is right now.

”Whether you’re rushing to pick up a last minute gift or seeking a lively bar for some festive spirit, check Popular Times for a sneak preview of what to expect when you arrive.”

In addition to this new feature, Google is giving more flexibility to stores that operate separate departments with differing business hours. Businesses can now list separate departments and service hours in their Search and Maps listings.

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This new feature could be particularly useful for department stores or retail stores with pharmacy, supermarket, or automotive departments.

Google is also providing shoppers with shopping behavior data like how long people tend to spend in a store so they can make the most of their time during the holiday shopping season. Along with listing your business’s busiest hours, the search engine is also rolling out a feature that lets you tell shoppers how long the average person spends in your store.

All three new features rolled out this morning and should be live on Google Maps and Search for all users.