Tag Archive for: Marketing

Every month, comScore releases a “U.S. Search Engine Rankings” report illustrating the market shares of the most commonly used search engines. From month to month the results have stayed largely the same for over a year, with Google taking in almost exactly two-thirds of the market and the other search engines like Bing and Yahoo slowly growing and shrinking by minuscule percentages.

ComScore’s report is widely trusted by most of the online marketing community, but recently analysts from Conductor attempted to challenge comScore’s findings with their own report claiming Google actually rakes in a significantly larger percentage of searches. They even went as far as to title their reports “Why You Shouldn’t Trust comScore’s Numbers for Search Engine Market Share.”

Conductor-WhitePaper-2014-comScore_pdf__page_4_of_5_-600x369

For such an obvious attack on another analytics firm, you would assume Conductor was publishing new information or even comparing the same factors. As Danny Sullivan from Search Engine Land shows in his article reviewing Conductor’s findings however, Conductor’s findings shouldn’t be news to anyone paying attention, and they don’t disprove comScore’s findings.

The issue i that, when people hear that Google controls two-thirds of the search market many publishers assume they should see close to the same proportion of traffic coming from the search engine. Instead, most publishers see significantly more traffic from Google than their market score seemingly indicates.But, market share isn’t a measurement of the traffic sites receive.

The monthly report from comScore reflects the number of actual searches conducted from the major search engines. Most importantly, their report isn’t affected by where the user goes after clicking on a search listing. Sullivan refers to this type of measurement as “before-the-click” behavior. Every search gets counted equally, no matter what the destination is.

Conductor’s analysis instead focuses on “post-click” behavior, or the traffic publishers receive from search engines. In their report, the information that matters most is the post-click activity. If someone does a search and clicks on a link that leads them back into the search engine, it isn’t measured in Conductor’s report.

The discrepancy between these two types of reports isn’t anything new. In fact, Sullivan cites 2006 as the last time it received significant attention due to Rich Skrenta writing that Google’s “true market share” being 70% while most measurement services were estimating their market share at 40%. Most entertainingly, Sullivan’s response then still perfectly explains why a gap might form. So much changes in search on a daily basis it is always noteworthy when something manages to be admirably accurate after eight years. As Danny Sullivan wrote at the time:

“But a search for something on Yahoo Sports? That might be counted as a “search” and it is – but it’s not the type of search that would register with site-based metrics. The searcher might stay entirely inside Yahoo.”

Search engines with the largest gaps favor their own services more than others, which would suggest that Bing’s 13% gap indicates they direct searchers to their own services and platforms more than any other search engine. Surprisingly, Google appears to favor themselves the least, with a -18% gap.

Of course, there is always the possibility that this gap could be created or exacerbated by other factors that may not have been in play at the time. When Sullivan asked comScore for its opinion on the difference between its reports and Conductor’s recent study he was told mobile search could also potentially be an influence. Google has a higher share of mobile search than compared to desktop figures, and comScore’s reports only include data from desktop users.

Both reports serve their own purposes, but both also highlight the same issue. Google has a huge hold on search traffic that should be recognized and planned for. But, those who buy into Conductor’s study may be tempted to ignore the other search engines entirely. To each their own, but my opinion still favors an approach which puts the most weight in Google but doesn’t cut out the other search engines too much.

Despite all the advances and changes in online marketing in recent years, email marketing is still one of the most valuable tools any business or marketer has at their disposal. It is so effective that up to 66% of online consumers have reported making a purchase just because of an email marketing message.

To highlight the importance of email marketing, digital marketing agency Fathom created an infographic complete with a 6 step guide to email marketing, 7 ways to improve your emails, and even a few interesting facts.

If you’ve been neglecting your email marketing in favor of social media or content creation, you’re hurting yourself as much as you are helping. The newer platforms for online marketing can be very effective and useful, but sometimes the traditional methods stay popular for a reason. Email marketing is powerful and won’t be going anywhere anytime soon. It’d be best not to cast it out before it loses its effect.

EmailMarketingInfographic

Online MarketingSmall businesses are constantly tasked with making the most of the limited resources they have. If you are handling your online marketing within your company, chances are you are putting a significant amount of resources towards your marketing. While marketing obviously costs money, it also costs time and effort from workers and you likely aren’t getting the results you really want from your efforts.

Hiring an outside firm to take the reins on your online marketing may feel like giving away control of a vital part of your business, but it is more like hiring a driver who will take you where you would like to go while you are able to take care of your own business. If you are concerned about the prospect of enlisting an outside agency to handle or assist with your marketing, you might consider all the following ways hired marketing services can help your brand.

1) Save Time for Everyone

No matter the size of your team, allowing an outside party to take over marketing frees up time which can be better devoted to your own service. You will no longer have to invest the hours on writing marketing material, engaging your consumers on social media, or creating and managing all your email lists. With those tasks taken care of, your team can use their skills where they are really needed.

2) Gain an Outside Perspective

It is impossible for a business owner to ever distance themselves far from their business. The love of the industry, hard-earned skills, and personal investment in success all drive successful businesses, but they can also obscure your ability to see what exactly attracts your customers. Your perspective on the parts of your business that are most attractive will automatically be biased, so it can be important to have a set of extra eyes to give a professional and non-biased opinion. Marketing professionals understand consumer behaviors and how to attract and convert interested visitors, and they can use that knowledge to come up with unique angles you may not notice alone.

3) Leverage Built-In Expertise

If you are small enough to not have an actual marketing department, but you are still asking someone in your company to handle the online marketing, chances are they have other responsibilities. It is common for business owners to try to handle the marketing while they balance a million other responsibilities, or to have several team members who also work as customer service reps, salespeople, bookkeepers, or human resources. Hiring a third-party allows these members of your team (or yourself) to put their skills where they are most valuable, and you gain more professional and focused marketing in return.

4) Access to Specialized Technology

Your company likely uses a few platforms and technologies for various functions, including online marketing. But, how many marketing-specific programs do you use? Most likely, the answer is few to none. But, professional marketing services partner you with professionals who are well-versed with the latest technology designed specifically to improve the impact of marketing. Best of all, you won’t have to invest thousands of dollars in analytics and automation programs.

5) Do More With Less

One of the biggest drawbacks of handling your own marketing is a loss of efficiency. In-house marketing usually focuses on a few channels, but it also tends to miss other channels with huge potential for your business. It simply is impossible to handle maintaining a website while managing a PPC campaign, running several social media accounts, and trying to create insightful and useful blog content. You will either end up with low-quality output, an overwhelmed team, or both. Outsourcing the work allows you to cover all your bases and emphasize those with the best results for you, while optimizing those that are struggling. You will receive more back from your investments, with less effort and stress on your team.

Big vs. Small

One of the most common excuses I hear from small businesses who aren’t taking advantage of online marketing is the fear that a smaller local business can’t compete with the big names you frequently see at the top of the search results. It is such a prevalent concern that Google’s head of search spam, Matt Cutts finally had to address it in one of his frequent Webmaster Help videos.

Specifically, Cutts was asked:

How can smaller sites with superior content ever rank over sites with superior traffic? It’s a vicious circle: A regional or brick-and-mortar brand has higher traffic, leads to a higher rank, which leads to higher traffic, ad infinitum.

Thankfully, the notion that bigger brands automatically can leverage traffic to maintain high visibility is (mostly) false, as Cutts explains. In many ways, search engines are one of the great equalizers, in that they theoretically rank all sites the same way. Big brands are held up to the same standards as smaller or more local businesses.

I would wager Cutts specifically chose this question as it is worded in a way that allows for the most optimistic answer. Cutts is absolutely right when he says that smaller sites with superior content can quite possibly overtake their more recognizable competition. When businesses get to a certain size, they can become lumbering and sluggish, which makes it much easier for a more agile brand invested in their online presence to perform higher.

The larger brand may still get more traffic, but you can steal their spot in the rankings by getting real engagement and interest in your content.

The real trick is finding your niche. While Cutts’ answer prides content quality and performance over all others, he forgets to mention that some brands may be able to outperform you in many markets. The big brands may be large and encumbered, but they also have the resources to put up a good fight for online visibility, which a small brand with less resources may not win across the board.

However, if you can find your niche, you don’t have to worry about outperforming the well-funded giant in every aspect. You just have to beat them in your one special area. If you have your niche covered well, you’ll be able to grow into other niches until you gradually become a giant too.

You can see Matt Cutts’ full Webmaster Help video below:

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You can work on building your brand’s image and marketing as much as you want, but at the end of the day bad reviews can outweigh all that hard work. We’d all like to believe that good reviews can balance out the negative, however that notion got pretty well shattered when Mike Blumenthal recently published a set of surveys strongly showing that consumers perceive that a “negative review corpus hurts a business more than positive reviews help them.

For businesses struggling with the issue of negative reviews, this news isn’t a relief. However, Blumenthal reviewed his results and noticed something interesting. Younger consumers seem to be more tolerant of bad reviews than their older counterparts.

Of course, younger consumers aren’t going to forgive a place with an outstanding number of one star reviews. But, it appears that consumers between the ages of 18-24, specifically those who are more savvy to online reviews, may be able to parse negative reviews more thoroughly rather than rejecting businesses out of hand. Rather than accepting the review at face value, they actively search for aspects that could be a deal breaker.

Obviously, the best way to handle a bad review portfolio is to directly address any valid concerns of reviewers, and encourage those who have positive experiences to review your site so that you can potentially water down the negative. But, Blumenthal’s survey suggests that reviews are always the end-all-be-all that we think they are.

With the constant stream of news coming out of the online marketing industry, it can be hard to keep up with all the latest updates without missing some important information. Below, we will go through all of the news from the week that we missed at the time.

Bing Tries To Predict The Winners of Your Favorite Reality Shows

Bing Predictions

Bing is using search and social signals in their attempt to predict outcomes of public events, and they are showcasing the results of their test by estimating who will be moving onto further rounds in reality shows like The Voice, American Idol, and Dancing With the Stars. Bing isn’t using magic to see the future, but they are using measures of popularity to predict the results of some of the most popular shows in the country. While this could be a fun feature for fans of reality TV, there is also potential for Bing to expand their predictions to events and elections that have a more direct on the country in the future.

Google Lets You Subscribe to Trending Search Topics

Google Subscribe

Google Trends has been a useful tool for discovering what people are searching for around the world. But, the service has always been somewhat isolated. You can consult the section to see what new artists, films, or memes are trending, but users have been left to keep up with the topics that interested them on their own. Now, Google Trends has added a new feature that lets you “Subscribe” to any search topic, Hot Searches for any country, or any U.S. monthly Top Chart. Google explains how subscribing functions in their announcement.

New Features are Headed to AdWords

AdWords Update

Last week, Search Engine Land teased that huge news was coming for AdWords by vaguely discussing what types of features you might be seeing in the future. All the features were announced on Tuesday and Larry Kim took the time to break down what each new feature does and how it can affect online advertisers. Find out what the new AdWords will be like in Kim’s article for Search Engine Journal.

More Than Half of Responsive Mobile Sites Have “Unacceptable” Load Times

Responsive design has been widely loved for its ability to unify user experience across multiple platforms and devices, and some web designers claim it even speeds up their work process by preventing them from having to design two separate sites. However, a new study suggests responsive design may have a significant weakness. Responsive design may provide a better and more cohesive user experience across platforms, but a new study says the majority of responsive sites load too slowly for mobile users who are likely to leave a page that doesn’t load within 5 seconds. Mobile web developer Trilibis evaluated 155 prominent responsive design websites, and their findings aren’t pretty.

Yahoo Tests A Google Knowledge Graph Doppelganger in Search Results

There are rumors swirling that Yahoo is considering rejuvenating their search engine to re-challenge Bing for the second most-popular search engine available. Their share of the search market suggests Yahoo will have to make some drastic changes to have any chance at their comeback in the search game, but the company has been testing some recent changes to their search engine that lend truth to the rumors. However, one of their tests also drew attention for looking questionably similar to Google’s Knowledge Graph. All Google Testing discovered the test and documented how to see the test for yourself, or you can just watch their video below.

http://youtu.be/Pc254gEZx_Q

 

It appears we are currently in redesign season for most major search engines and social media platforms. Over the past month, Google and Bing have announced redesigns of their search results pages (Bing’s is still in testing, but has been confirmed). Meanwhile, Facebook rolled out the latest version of their site, and now Twitter has announced a new design for profile pages, complete with a slew of new features.

It seems obvious that one of the major motivators for the redesign was to improve organization of the site. Marketing Land recently conducted a study that found one of the biggest reasons for people to quit Twitter was the lack of sorting, filtering and media, which are all major focuses of the new layout.

Source: Marketing Land

Source: Marketing Land

The biggest and most notable change however, is the huge profile header that spans the full width of the screen. The huge header is easily the biggest visual change, but the most important updates all fall below. The new features allow users to pin Tweets to the top of the page, which is the first feature that allows users to break the chronological flow of their page ever. You can also filter the tweets you view by three categories:

  • Tweets
  • Tweets and Photos/Videos
  • Tweets & Replies

One of the last updates is a bit more subtle than the rest. Tweets with more engagement have gained more prominence on the screen as fonts get bigger based on activity. The Tweets getting the most attention get bigger, while less popular updates will continue to be shown at the normal font size.

Source: Marketing Land

Source: Marketing Land

The new profile design and functionality is currently limited to a small group of prominent users such as Weezer, Zac Efron, & Michelle Obama, but Twitter promises all users will have access in the “coming weeks.”

Getting online is only half of the battle to actually expanding your brand via the internet. Once your website and profiles are all set up, you have to start leveraging them to interest and excite your audience. The only way to do this is by actually understand who you are trying to connect with and their habits.

A new study recently released by retail engagement firm Parago offers just that type of insight, as it explores how consumers research and buy across several product categories. The entire report can help you more deeply understand how people buy online and in-person.

Nathan Safran from Search Engine Land also took the study even further, by putting a magnifying glass onto the portion of the study that examined consumer behavior once the buyer is already in purchase mode.

There is a ton to be gained from the full report, and Safran’s work takes it a step further. The findings also break many of the misconceptions held by online marketers, especially when it comes to social media’s role in purchasing.

The graphic below breaks down where people prefer to look for certain types of goods, but it is just the tip of the iceberg contained in Parago’s report.

Source: Paradago

Source: Parago

Social Media Fail

Source: Dashburst.com

It’s no question that social media has become one of the most prominent aspects of online marketing. As Facebook and Twitter have become ingrained in the public consciousness, companies and search engines alike have recognized the value and social media marketing has become intertwined with SEO and advertising to the point that it can be hard to tell where one stops and another begins.

But, as with any new field of marketing, there are bound to be plenty of missteps, gaffes, and wildly ill-advised attempts. For every brand that is killing it on Instagram and Twitter, there are just as many who have found that social media can also magnify your mistakes and make a PR issue into a complete catastrophe.

Thankfully, there is always something to be learned from the mistakes of others. Search Engine Journal recently shared a list of 35 of the most remarkable social media failures in recent history. As they explain, the point isn’t to laugh at those who have made huge mistakes on social media (though it is hard not to laugh at some of the entries). Instead, you should take note of how fine the line is between viral and bad taste, as well as how important it is to keep your cool in times of crisis.

Many businesses only use their Google+ Local profile for SEO. It is an important part of increasing your brand’s visibility on Google and it is incredibly easy to sign up, reap the benefits, and leave the profile alone from then on. But, it is crucial to make sure you at least set the profile up completely, otherwise you might get some interesting results.

When you leave parts of your profile empty, especially your photos, Google tends to do their best to fill in the gaps. But, this doesn’t aways have the best results. For example, take Mutt Industries from Portland. Todd Mintz spotlighted their appearance on Google Plus Local and search results.

Mutt Industries

If you don’t upload pictures to your profile, Google will just use whatever they can find to fill the spot, and it might be and entirely random photo from your WordPress content. In Mutt’s case, that random photo also seemingly shows someone doing something still illegal in the majority of states, including Oregon. Obviously the image isn’t displayed prominently on Mutt’s website. It is just a random low-quality image from their hosted content.

Mike Blumenthal also noted that their Google+ Local Page is pretty much entirely devoid of all content. It has been claimed, but there is nothing else for Google to work with. If they had added just a single photo, they likely would have avoided the mix-up altogether.

If you aren’t going to use your Google+ Local Page in an attempt to engage the community, at least be sure to add enough to make your business identifiable and allow you to have some control over how you appear to searchers. A “Full-Service Creative Agency” might not be too hurt by a stoned appearance, but you probably don’t want people to think your serious business has gone to pot when they search for you.