A new survey sheds some light into the real reasons why consumers like, share, and follow brands on social media.

As Yes Marketing reports, their survey of 1,000 consumers reveals:

  • 63% of consumers follow retailers on social to learn about sales.
  • 60% follow retailers to keep up with new products.
  • 29% follow to show support for the retailer.
  • 23% follow because the retailer shares funny and interesting information.
  • 23% follow because the retailer has a positive reputation
  • 16% follow because they agree with the retailer’s stance on social and political issues.

When it comes to specifically why customers engage with content from retailers on social media, here’s what people had to say:

  • 36% engage with content because the retailer promises a discount for sharing the post.
  • 36% engage in order to share a product update or sale with their followers.
  • 35% engage because they agree personally with the content of the post.
  • 30% engage because the post is funny or interesting.
  • 29% engage in order to share positive feedback with the retailer.
  • 20% engage in order to share negative feedback with the retailer.

As for which demographics are active on which social networks, the respondents broke down as follows:

  • Gen Z consumers are more likely to have YouTube (77%) and Instagram (77%) accounts than a Facebook account (74%).
  • Millennials (89%) and Gen X (88%) are most likely to be on Facebook.
  • More Gen Z consumers (56%) are on Twitter compared to Millennials (50%) and Gen X (39%).
  • Snapchat is the least used social network among all respondents (30%), followed by Twitter (36%).
  • Only 11% of respondents are not on any of the major social networks.

Get the full report here to learn more.

A new survey of US consumers has some surprising findings about what customers expect out of business websites.

The results from 1,013 respondents between the ages of 18-60 show that consumers have high expectations when it comes to how frequently your website is updated, what features are implemented, and how you are advertising your business online.

What Consumers DON’T Want in a Website

Of the respondents, more than 80% say they view a brand more negatively if their website is out of date. Additionally, 39% of consumers say they would reconsider buying a product or service if the website isn’t current.

The issue of advertising is also a prickly subject for consumers, based on the survey results.

Less than 10% approved of brands showing ads on social media based on a person’s browsing activity. Meanwhile, approximately 26% feel negatively about ads appearing on their social media feeds based on their browsing or device history – saying it is an invasion of privacy.

On the other hand, 41% of consumers say they don’t mind if websites keep personal data, but only if it is secured on used exclusively to improve the user experience.

Overall, consumers are largely conflicted. Approximately 50% of respondents say that they like the convenience of brands keeping data for to improve ads and user experience, but they are concerned about how else it might be used.

What Consumers DO Want in a Website

In general, consumers say ease of use should be the top priority in making their online experience better.

Approximately 50% of the respondents said they prefer user-created content like reviews and photos to help inform their purchasing decision.

Meanwhile, 25% say their favorite website feature is receiving a reminder when they have left a product in their shopping cart.

Perhaps surprisingly, a major feature desired by users is an on-site search engine. Nearly one-third of respondents say they are put-off if a site does not have a search box, while more than 40% say a search box is the most important feature on a site.


The survey includes a number of interesting findings about consumer behavior and desires online covering a wide range of topics. You can read all the details from Blue Fountain Media here.

 

GoDaddy is one of the most popular hosting providers for small businesses, but it appears the hosting service may also be making changes to sites on its platform which could significantly slow or break sites entirely.

The service is injecting a piece of JavaScript code as part of its Real User Metrics (RUM) technology, which allows the service to track and measure the performance of websites. However, none of this information is provided to the sites on GoDaddy’s service in the form of analytics but is instead used solely by the company to improve systems and server configurations.

With this in mind, it is hard to see any benefit to continue allowing GoDaddy to install code for RUM on your site.

All US GoDaddy customers agree to opt-in to using RUM as part of the terms of service and the company does little to inform you of how it uses the technology. In a help document, the company also concedes it may have a negative impact on websites:

“Most customers won’t experience issues when opted-in to RUM, but the javascript used may cause issues including slower site performance, or a broken/inoperable website.

If you’re using Google’s AMP, you have pages ending with multiple ending tags, or your site performance is slower, you may want to opt-out of RUM.”

Considering how important site speed is to both search engines and actual consumers, it is highly likely RUM could be costing you traffic AND conversions.

Thankfully it is easy to opt-out of the RUM service if GoDaddy is your hosting provider. Just follow these steps:

  • Access your cPanel hosting account by going logging in to your cPanel and clicking on your hosting account.
  • Click the three-dot menu button, and then click “Help us.”
  • Click “Opt out.”

Once this is done, the code will be immediately removed from your site.

 

Google has allowed users to message businesses through their Google My Business listings since July of last year, but you’d be forgiven for not noticing. The prompt is typically just a small button that can be easily overlooked among all the information filling up a GMB listing.

Now, however, it appears the search engine is testing a more prominent button option within local listings.

Search Engine Land columnist Joy Hawkins shared a screenshot on Twitter of the new button, which is hard to miss when you open up a listing’s profile.

For comparison, here is what the interface normally looks like.

You’ll notice the small “message” icon next to the call, directions, and website icons.

While it is just a small tweak that might not ever make it out of the testing phase, it indicates that Google may be looking into new ways to promote the use of Google’s messaging tools.

Currently, the brands utilizing Google’s messaging features are in the minority. But, with the increasing popularity of using Facebook messenger for business pages, it is possible that brands could begin to make better use of Google’s online messaging and text messaging features.

YouTube is changing how it previews videos on its home tab by making all videos silently autoplay by default.

The new “Autoplay on Home,” as it is being called, is expected to roll out to all mobile users on iOS and Android devices within the coming weeks.

If you are a subscriber to YouTube Premium, you may already be familiar with the feature. YouTube has given its premium subscribers access to the feature for the past six months.

As the company explains in the announcement, the change was made based on user feedback. Many have been clamoring for a way to better preview videos before clicking, especially as many thumbnail images may be misleading.

“Previewing videos helps you make more informed decisions about whether you want to watch a video, leading to longer engagement with videos you choose to watch!”

While the videos will have the audio turned off by default, captions will be shown when they are available. If you have created any of the more than 2 billion videos on YouTube without captions, this will add even more motivation to create transcripts for your videos.

Thumbnail images will still be shown for a short time when users are scrolling through their feed, meaning thumbnails will still be a powerful way to grab attention or entice users to watch videos. However, the autoplay feature will prevent uploaders from sharing videos with misleading or false preview thumbnails.

If you are worried about your data usage or simply don’t like autoplay videos, Google is giving you a few options. Within the settings menu, you can turn off autoplaying videos or set autoplay to only activate when you are connected to WiFi.

When Twitter announced it was doubling the length limit for tweets from 140 to 280 characters, there was a lot of speculation about how it would affect the platform. Now, a year later, we finally have hard data about the effects of the new character limit, and some of the findings are surprising.

Tweets Are Not Getting Longer

Despite the extra space to say your piece, the majority of Twitter users haven’t actually taken advantage of the extra length. In fact, the average length of English language tweets has actually decreased by one character to 33 characters per tweet.

Additionally, Twitter says only 12% of English tweets are longer than the previous 140 character limit, and just 1% hit the newer 280 character limit.

Twitter Users Are Becoming More Polite

Twitter may have a reputation for rude and hateful users, but the increased tweet length may actually be subtly making the platform a nicer place to be. Twitter’s statistics indicate that users have begun using more polite phrases since the change.

Specifically, the company’s data shows that 54% more tweets include the word “please” and 22% more tweets use “thank you” since the change.

Fewer abbreviations

Another interesting shift is that the increased character limit has led to users fully writing out words instead of using abbreviations. Usage of “gr8” has dropped 36%, while “great” is up 32%. Similarly, usage of “b4” is down 13% while “before” has risen 70%.

What this means for you

The biggest takeaway is that the new character limit hasn’t drastically altered Twitter. Short thoughts are still the norm, while longer tweets are still regularly broken up into “tweetstorms” to help segment them for easier reading or dramatic flair.

What has changed is the actual content of the discussions. Writing has become more natural and user engagement is rising. These are all positive results for the social platform who has struggled in recent years to retain its identity and bring more depth to the conversations on its platform.

Twitter is trying to bring back the good old days when you could explore your feed chronologically.

The social platform announced it has changed how the option to “Show the best Tweets first” function, removing the “In case you missed it” and recommended Tweets from people users aren’t following.

By stripping all this away, it leaves users with a pure, reverse-chronological feed from people they are following.

“We’ve learned that when showing the best Tweets first, people find Twitter more relevant and useful. However, we’ve heard feedback from people who at times prefer to see the most recent Tweets,” reads the company’s statement. “Our goal with the timeline is to balance showing you the most recent Tweets with the best Tweets you’re likely to care about, but we don’t always get this balance right.”

Since the release of the default algorithmic feed in early 2016, many users have been relying on workarounds to access their feed in a chronological way. Unfortunately for those users, Twitter has recently been limiting the amount of access available to third-party developers, restricting the possibility for plug-ins or automated tools for accessing a chronological timeline.

That led to the past few days when things reached something of a boiling point. A trick to get the algorithmic feed from user Emma Kinema went viral with more than 15,000 retweets and almost 40,000 likes.

While Twitter says it has been working on this update for some time, the tweet helped underscore the demand for a simple way to access a chronological feed without all the “curated” content that Twitter had been including.

The change to how the “Show best Tweets first” option works is a temporary solution according to the company, which maintains that many users still prefer the algorithmic feed. In the meantime, it is working on a more accessible way to easily switch back and forth between “Tweets that are most relevant for you and a timeline of the latest Tweets.”

The company says it will launch within a few weeks.

in a year full of scandals and congressional inquiries, people appear to be changing how they use Facebook.

A new study from Pew Research Center shows that a huge portion of users has taken steps to reduce their usage and increase their privacy within the past year.

Interestingly, the findings show that users are specifically ditching the Facebook mobile app, with more than a quarter of US adults deleting the app on their phone. Even more have gone on a trial separation by taking a break from the platform entirely.

Among the findings of the study are several notable discoveries, including:

  • 54% of users have adjusted their privacy settings
  • 42% have taken a break from checking Facebook for several weeks or longer
  • 26% have deleted the Facebook app from their phone
  • 74% have done at least one of the above

These numbers on their own are very concerning for Facebook, but they become even more illuminating when broken down by age group. The survey shows that young Facebook users are widely stepping away from the platform or restricting their privacy.

Among users aged 18-29, 44% have deleted the app, compared to just 12% of users over the age of 64. Similar shifts were found among those who have changed their privacy settings.

Notably, there was no significant difference between the ages of those who have taken a break from Facebook.

The survey was conducted between May 29th and June 11th this year, after news broke about Facebook’s involvement in the collection and selling data on millions of users by Cambridge Analytica.

While these trends are certainly eye-raising, it remains unclear exactly how Facebook’s scandals have actually affected the company. The company’s latest quarterly report indicates the average daily users in North America has remained steady throughout the year.

Facebook is running an extremely limited test letting just five publishers create and test responsive headlines, images, videos, and copy to see which versions of their posts perform better in real time.

The new tool allows the select few publishers to test up to four unique versions of any organic post, according to Digiday. It also allows these publishers to see data such as interactions and click-through rate, as well as predictions of these metrics as the ads roll out. This way, publishers can actively gauge which version of their content fares best.

While Facebook wasn’t willing to release specific data on the test yet, Facebook product manager Mollie Vandor said that more than half of the time, publishers wound up choosing a different version of the story than they had originally created.

The intention is to help boost organic performance for publishers in a time where organic reach and engagement continues to fall across the platform. According to BuzzFeed News, one of the publishers given access to the test, the tool does improve performance. However, it isn’t enough to mitigate Facebook’s ongoing demotion of organic reach.

“This comes as everyone’s traffic on Facebook has gone down a lot, so it’s good to be able to get the most out of our posts, but we’re still getting a lot less,” said BuzzFeed news deputy director, Fran Berkman.

As a Facebook rep told Marketing Land in a written statement:

Our goal with this test is to provide more visibility into how their organic content is performing on Facebook on a post by post basis. Also to enable publishers in the test to derive learnings and identify their own best practices over time. With this level of insight, publishers are better equipped to drive meaningful engagement around their content and have a stronger sense of control over how their content performs on Facebook.

Vandor echoed this sentiment, saying the tool “is a way to maximize how they pitch their content to people on Facebook.”

“Instead of us saying, ‘Here’s a list of universal best practices,’ we’re trying to give publishers the tools they can use to develop their own best practices.”

When asked if the tool would be available to other publishers and advertisers in the future, Vandor wouldn’t say anything decisively. She did, though, say the company is “actively exploring” expanding the tool to others once it is made easier and less resource-intensive to use.

Google Veterans

Google is releasing a new label for Google My Business listings highlighting when a business is owned or led by a veteran.

Sean O’Keefe, data scientist at Google and a former Staff Sergeant in the US Army announced the new attribute this week while also highlighting the millions of American businesses that are owned by veterans.

“More than 2.5 million businesses in the U.S. are majority-owned by veterans, and one way that I stay connected to the veteran community is by supporting those veteran-owned businesses. It’s something I can do all throughout my day, whether I’m grabbing a coffee or recommending a local restaurant to a friend.”

The tag is easily enabled and will highlight veteran-owned businesses in both Google Search listings and map results.

The label is similar in appearance and function to other attributes like “Has Wifi” or “Outdoor Seating.”

Currently, there is no verification process. All a veteran business owner has to do is follow a couple steps to enable the “Veteran-led” attribute for their own listing:

  • Sign into your Google My Business account
  • Select the location you are managing
  • Select “Info” from the menu
  • Find the “Attributes” section and select the Pencil icon
  • Search or select the “Veteran-led” attribute
  • Select “Apply”.

The new attribute is just one of many steps Google is taking to provide support for veterans, including curating search results for veterans looking for jobs and encouraging IT training. You can find out more about the initiative here.