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Tulsa Marketing Online has always believed tracking data is one of the most essential steps to running an informed marketing campaign, but apparently many search marketers are opting out of comprehensive tracking when it comes to phone conversions from search campaigns.

A new survey from Invoca has found that just 36 percent of respondents reported using call extensions or click-to-call ads in their search campaigns. Of course, call conversions aren’t a major metric for some campaigns, but the survey shows that isn’t the whole story. The results also show that 63 percent of those surveyed said phone leads are equally or more valuable than web conversions.

It is surprising that such only a relatively small percentage of marketers may not be tracking phone call conversion data, especially in light of the wealth of studies showing the value of phone calls to search marketers. Google’s numbers say that 70 percent of mobile searchers have called a business directly from the search results page and BIA/Kelsey estimates inbound calls from mobile search is going to almost double between now and 2016.

The only real explanation is that a fair portion of marketers simply aren’t considering the value of call conversions and how search marketing may be driving calls.

Without data on call conversions, it is hard to get the full picture of how campaigns and marketing strategies are performing and budgets may be getting misplaced or outright wasted. When you have all that information at your fingertips, it is easier to make truly informed decisions about your future strategies and ensure that marketing budgets are being used to their full potential.

You can read Invoca’s full report here and see their related infographic below.

Call Tracking Infographic

 

Twitter has grown from a small social media platform to one of most popular ways to share and interact with everyone from friends and family to celebrities and clothing brands. But along the way Twitter also got a reputation for being one of the most highly efficient marketing tools possible.

While Twitter isn’t the first social media platform to allow brands and public figures to interact with their audiences, it has continuously been one of the most powerful and easy to use platforms available. The only thing holding it back was a lack of analytics tools.

Last month, Twitter took the first step in rectifying this issue by launching an analytics dashboard similar to Google Analytics that specifically focused on Twitter. The analytics dashboard did everything from measuring the performance of your tweets to monitoring how many people are seeing each tweet. Too bad only advertisers and verified users had access to it at the time.

Thankfully, everything changed yesterday when Twitter engineer Ian Chan announced the wide release of the analytics dashboard via a tweet.

https://twitter.com/chanian/status/504712774321074176

Twitter also added a new page to the help center which explains everything you could want to know about using the dashboard and familiarizing yourself with the layout. To get access to the analytics dashboard, you only need to have an account that has been open for more than 2 weeks and primarily tweets in English, French, Japanese, or Spanish.

iOS MobileA few weeks ago Google finally got around to releasing the iOS version of Google Analytics. The app had been available for Android for quite some time, but the release to iOS makes website data available to webmasters at any time and it is fair to assume some business owners and webmasters may be trying to use Google Analytics for their first time.

While Analytics is without a doubt one of the most powerful tools for analyzing your website and how others are accessing it, it can also be a bit overwhelming for those who aren’t familiar with the layout and aren’t well versed in the terminology.

To help familiarize new and inexperienced webmasters with Google Analytics, Emma Barnes, who offers training on Google Analytics from Branded3, reviewed many of the most common questions she receieves and the terminology you can expect to run into when using Analytics.

Once those questions are out of the way, you may find yourself tasked with another question: “just what am I supposed to do with all this information?” For that, you may want to browse the recent article titled “11 Things You Should Be Doing With Google Analytics” from Search Engine Journal.

If you want to be in control of your website, you need all the information possible to make the right choices. Google Analytics can give you the numbers you want, but these resources will help you know what to do with it.

Bing Webmaster Tools

Big may not get all the praise and attention of Google, but they have been steadily growing their audience for years. They still have a ways to go in search traffic to be realistic competition for Google, but Bing has expanded their search abilities and community to the point where it is a mistake to completely neglect the search engine.

If you are a webmaster, chances are you already use Google’s Webmaster Tools, but it is shocking how many don’t bother to signup for a Bing’s Webmaster Tools at the same time. Just like Google’s tools, Bing’s Webmaster Tools make a huge variety of data available to you to help inform your SEO practices and identify any potential issues.

Most importantly, Bing’s Webmaster Tools are the primary line the search engine uses to communicate about issues with site owners.

If you’ve used Google Webmaster Tools, you probably already have a good idea of what you can accomplish with Bing’s and you can probably make your way around the tools on your own. But, if you’re new to webmaster tools or want to know all the cool things Bing’s Webmaster Tools can do, Simon Heseltine has shared a guide to the tools at Search Engine Watch. Get yourself familiar with the tool, then make sure you sign up. There is no reason you should be missing out on such a free, versatile and important set of tools for your website.

Metrics are an essential part of every online marketer’s life. They are an absolute necessity for knowing exactly how your campaigns are performing and how you can best make improvements. It may be of some surprise however that these metrics can be broken down and separated into four basic lifestyle stages of marketing: attracting, engaging, converting, and renewing. Everyone has their preferences, but Noran El-Shinnawy has some suggestions for the best metrics for each stage in your process.

Stage 1: Attract

  • Impressions

In the first stage, it is best to simply let yourself be guided by a set of three questions, metrics aren’t necessarily as important as ensuring your are communicating the right message to your audience. If you can say yes to the following three questions, you’re on the right track.

  • Is this the right message?
  • Is this the right audience?
  • Is this the right time?

For PPC, getting these three questions right relates to how you are handling techniques like keyword choice, targeting, and bidding.

Stage 2: Engage

  • Clicks
  • CTR

Creating the ads is the fun part of marketing. You get to be creative and finally engaging your creative side of your brain is a welcome relief from data and graphs. The metrics will help you measure how others are relating to your copy, but you can also check out these five tips for writing better ads.

Stage 3: Convert

  • Conversion
  • Cost
  • Cost Per Conversion
  • Conversion Rate
  • Revenue Per Conversion
  • ROI
  • Average Position
  • Average
  • CPC

Most often we find ourselves thinking about ROI purely in terms of dollars and sales. But, not every business benefits from that model. For others, ROI could be better informed by being associated with the value of page views, leads generated, and other such considerations.

Start out by installing a conversion tracking and analytics tools. This will open your eyes to the other possibilities for determining your ROI, while keeping you in-tune with the important numbers like total revenue and advertising cost. If you invest in your metrics, you can make smarter bidding decisions, and keep your focus on the most profitable ads for you.

Stage 4: Renew

  • Returning Visitors
  • Returning Visitors Revenue

The end phase is where you make improvements and complete the cycle. After the third phase, visitors have two options. They can convert, or they can choose to not convert. In both cases, there is valuable information to be gathered.

If they didn’t convert, investigate and find out what kept them from converting. You can go after them with targeted remarketing campaigns, or you can analyze their path to determine why they weren’t convinced to convert. Was there a technical problem on your site?

Did they not find your products or services compelling? Were your prices too high? Finding out these answers tells you what you need to do in the future.