3 Ways To Avoid An Overnight Online Marketing Disaster

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Online marketing can be a scary world sometimes. You invest time and money on building up your brand and improving your online visibility, but it can all come crashing down overnight. It’s terrifying to think of, but it is the reality of the internet – everything is always changing.

While there is no 100% guaranteed way to protect your brand from this risk, you can take a few steps to help you sleep easier and feel assured you won’t wake up to a marketing nightmare. As long as you cover these bases, you’ll be safe from the most common disasters that befall brands online.

Don’t let your domain get snatched up

Website domains are kind of a funny thing. They are the foundation you build all your online marketing efforts on. But, once you have it set it is incredibly easy to forget. It’s one of those things that seems like it should last forever.

But, of course, that’s not the case. If you aren’t keeping an eye on things, it can be easy to one day wake up and discover your domain registration has expired. That alone can be enough to make for a stressful morning, but in some cases you may find you have lost your domain entirely.

Having your domain snatched up when it lapses is shockingly common and can happen to businesses of any size. Even huge brands and public figures like the Dallas Cowboys and Microsoft have dropped the ball and had to pay huge amounts to regain control of their domains.

Thankfully, most registrars now offer services to help you maintain control of your domain. Some allow for auto-renewal, while others offer text message warnings before your domain expires. In the case of GoDaddy, the service keeps your domain safe for almost 20 days after it expires so that you can get them back.

Watch your rankings (properly)

I know more than a few business owners who maintain the same ritual. Every few days, they will pull up the browser of choice and check their ranking for a few specific keywords. So long as they remain fairly high on the first page, they stay happy.

If that sounds like you, I have some bad news. The search results you see aren’t necessarily what others are seeing and you may have been sliding down the page for everyone else all this time.

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Every major search engine does some form of customizing search results for individual users based on a variety of factors. This can include demographic data, location information, and search behaviors. So, if you’re regularly visiting your website or searching from inside the office, you’re pretty much guaranteed to be high-up when you search for your company.

Instead, get a real look at how you are performing by using an analytics service. There are a number of free services available, but I always recommend Google Analytics as a starting point. The learning curve can feel steep, but once you’ve got the hang of it, you can quickly find everything you want to know about your site’s performance.

Take control of your reputation

Stop me if you’ve heard this one before: A small business is gaining steam and popularity. Suddenly it all comes screeching to a halt, as your internet traffic dries up and your website stops converting. The culprit? A single bad review in the right place.

It is perhaps the scariest campfire story you can tell a business owner. Sites like Yelp have become notorious for destroying local businesses who handled a negative review the wrong way.

In some cases, the business owners just try to ignore the bad review while it festers and drives away any interested customers. Unfortunately, ignoring the problem doesn’t make it go away. In even worse situations, a business owner can let their emotions get to them and lash out at the reviewer – a move pretty much guaranteed to make you go viral for reasons you don’t want.

Neither of these is the right approach, and both can cause you headaches for a long time to come.

Thankfully, there is a right way to make sure your online reputation remains stellar no matter how scathing of a review you get from a disgruntled customer – address it head on every time. Rather than letting it get to you, keep an even head and treat every customer how you’d like to be treated. You’d be shocked to see just how many angry customers can be flipped into brand advocates so long as they feel their voice is heard.

The most important thing here is to be sure to watch all the major places people are likely to be talking about your business and be able to respond appropriately. This includes Yelp, Twitter, and Facebook. Check at least once a day to make sure you haven’t gotten any new reviews that need your attention. While you’re at it, it also never hurts to take the time to show your thanks to any positive reviews or mentions you’ve received as well.

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How Your Website’s Speed Affects Your Sales [Infographic]

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How long does your website take to load? If it takes more than three seconds, you’re likely losing more than half of your visitors.

It is no secret that everyone wants everything as fast as possible. That is especially true on the web. The faster your page loads, the more people will stick around and the happier they will be with their experience.

What you might not know, is that your site speed can directly affect your conversions and sales.

Data from Kissmetrics shows that up to 79% of customers who aren’t satisfied with your site’s performance say they are less likely to buy from the same site again. Taking that a step further, many first-time customers may leave before they ever get a chance to see what you have to offer in the first place.

Web Development agency Skilled collected 12 case studies from real businesses in an infographic showing just how powerful page load time really is. If you’ve ever doubted the importance of keeping your site optimized to be as fast as possible, you’ll likely be a believer after seeing these:

Page Speed

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Google Makes “3 Updates in a Day” Says Gary Illyes

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Google Logo

With Google’s extensive personalization of search results for users, it has gotten harder and harder to tell when a major shakeup happens thanks to changes to Google’s algorithms. That hasn’t stopped people from guessing a major algorithm shift has occurred when they notice significant changes to how sites are performing across the board.

This happened last week when many major authorities in SEO speculated Google unleashed a major algorithm update. Of course, Google won’t confirm that any major changes happened, but Webmaster Trends Analyst for Google, John Mueller, did take the time to remind everyone “we make changes almost every day.”

Google’s Gary Illyes took the stance even further, tweeting “we have 3 updates in a day average. I think it’s pretty safe to assume there was one recently…”

The truth is, the days of the major Google algorithms like Penguin and Panda upending the search world overnight are largely over. Instead, Google has shifted to a model of constant evolution, tweaking and changing things perpetually.

When there is a new important algorithm, such as recent mobile-friendliness algorithms, the company tends to warn businesses ahead of time. Even then, these recent algorithm updates have been benign, only affecting a small number of websites.

The best plan isn’t to be on constant watch for unannounced shifts, and react. Instead, take a proactive stance by making sure your site follows all of Google’s latest best practices and provides value to searchers. If you do that, you should make it through any changes Google throws at you any time soon.

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Google Confirms It Has Launched Its Mobile Interstitial Penalty

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Google has officially begun rolling out the intrusive mobile interstitial penalty yesterday after months of warnings the penalty would be launched on January 10, 2017.

The roll-out was confirmed by both John Mueller and Gary Illyes yesterday.

The penalty is specifically designed to target intrusive interstitials that pop-up immediately after landing on a page from a Google mobile search result. However, it does not affect pages with delayed interstitials triggered by a click or action on the website.

Google specifies this means “pages where content is not easily accessible to a user on the transition from the mobile search results may not rank as highly.”

Google also detailed three specific types of interstitials it deems as problematic:

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  • showing a popup that covers the main content, either immediately after the user navigates to a page from the search results or while they are looking through the page.
  • displaying a standalone interstitial that the user has to dismiss before accessing the main content.
  • using a layout where the above-the-fold portion of the page appears similar to a standalone interstitial, but the original content has been inlined underneath the fold.

The company also detailed three types of interstitials that would not be affected by the penalty, so long as they are “used responsibly”:

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  • Interstitials that appear to be in response to a legal obligation, such as for cookie usage or for age verification.
  • Login dialogs on sites where content is not publicly indexable. For example, this would include private content such as email or unindexable content that is behind a paywall.
  • Banners that use a reasonable amount of screen space and are easily dismissible. The app install banners provided by Safari and Chrome are examples of banners that use a reasonable amount of screen space.
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Protect Your Google Listings From The Latest Negative SEO Tactic

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Negative SEO alert

There’s a new malicious SEO tactic making the rounds and your Google My Business listings could easily be the victim, according to web security company Sucuri. The company says individuals are sneaking inappropriate or damaging photos into GMB listings with the intent of damaging a business’s reputation and image.

What makes this type of exploit unique, however, is that it doesn’t take any hacking skills to do. Unlike other negative SEO tactics, this specific technique does not include hosting images on a client server, malicious code, or even breaking into an account.

Ultimately, the attack is taking advantage of Google’s lax rules for uploading photos to a business’s location in Google Maps. Anyone can upload images to a business’s listing, and any of these images can be used for Knowledge Graph data about the business.

While Sucuri doesn’t have evidence of this, it is possible for a person to spam a business’s listing with lewd images and then send fake hits to them to increase their perceived popularity – all with the end goal of making sure they come up when people see your business online.

How to Protect Your Listings

Unfortunately, the nature of this type of attack makes it difficult to guard against. There is no way to limit who can upload photos to your listings or determine which image gets used in Knowledge Graphs. The best you can really do is to actively keep an eye on your listings and which photos are appearing next to your listings.

You can also watch to make sure no one is uploading inappropriate pictures to your Google My Business photos. While you can’t stop people from uploading lewd images, you can easily remove any associated with your location.

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Google Is Launching An Entirely Separate Mobile Search Index

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Google is making a huge change to their search engine that could have huge implications for the future of search.

Until now, Google has maintained a single search index, which cataloged the entire web for Google’s algorithm to sort through. However, that will be changing soon as Google’s Gary Illyes announced the search engine would be releasing a separate mobile search index.

The new mobile index will become Google’s “primary” index that it uses to deliver the majority of search results. At the same time, the company will continue to maintain a separate desktop search index which will be slightly less up-to-date.

The announcement came last week during a keynote address at Pubcon from Gary Illyes, webmaster trend analyst with Google. While Illyes later confirmed to Search Engine Land the rollout of the new index would be coming within “months,” he was otherwise short on details of how the mobile index will work.

It is also unclear in which circumstances Google will use which search index or just how behind the desktop index is. What is clear is that Google sees mobile as the future of search despite still seeing significant desktop usage.

Most likely, the new index means Google will be switching from a system which selectively pulls information from the single index for mobile results to a new system which uses the separate index for queries coming from mobile devices.

More information is likely to come in the near future, but for now, all we know is Google is gearing up for big changes to further prioritize mobile searchers.

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Google Begins Removing Penalties Following Penguin Update

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Source: Robert Scoble / Flickr

Source: Robert Scoble / Flickr

Were you punished by Google’s Penguin algorithm? If you have, there is a good chance you’ve been waiting a year or longer to recover after taking all the necessary steps to have your site reconsidered.

Thankfully, as part of the latest update to Penguin, you won’t have to wait much longer to see if you’ve bounced back. Google’s Gary Illyes confirmed, via Twitter, that Penguin recoveries have already begun rolling out and will be finished within the coming days.

This means that sites that were penalized should start to show improvements within the next week. What it doesn’t mean, however, is that you can expect to return to your same former glory in the search engines.

Removing the penalty still leaves you without the bad links likely driving much of your high ranking, so you can’t expect them to help boost you back up to high spots in the search results. On the other hand, if you’ve taken the time while you’ve been penalized to build new, better links and further optimize your site, you may come out ahead once all the recoveries are finished rolling out.

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Penguin Becomes a Part of Google’s Core Algorithm

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Google’s Penguin algorithm has been a core part of the search engines efforts to fight spam and low-quality content for years, but it has always been its own thing. The algorithm ran separate from Google’s core algorithm and was refreshed periodically. But that is all changing.

Starting today, Penguin is running in real-time as part of Google’s primary algorithm in all languages.

What Does This Mean?

In the past, the Penguin algorithm has been relatively static. When it was updated or refreshed, it would dish out penalties and remove penalties from those who had gone successfully gone through the reconsideration process. The only problem was these updates were sporadic, at best. In fact, the last update was over 700 days ago.

By turning Penguin into a real-time part of its algorithm, Google is speeding up the entire system so penalties can be given when a site is flagged and those who have resolved their problems can lose their penalty more quickly.

According to Google, Penguin can now make changes in roughly the same period of time it takes the search engine to crawl and re-index a page.

What Else Is Changing?

While the speed of Penguin is the biggest change as it becomes part of the core algorithm, there are some other small tweaks to how it works.

Penguin is now more targeted, only penalizing specific pages with that break link guidelines. Google Penguin used to punish the entire site for containing pages containing spammy link building practices, but now it will only devalue the individual pages.

Google is also making some changes to how it talks about Penguin in the public. Or, as the company stated, “We’re not going to comment on future refreshes.”

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Google’s AMP Pages Are Rolling Out In Organic Search Results

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Google’s Accelerated Mobile Pages (AMP) are starting to appear in organic search results, after months of only appearing in the ‘top stories’ carousel.

What is Google AMP?

As the internet becomes increasingly mobile, Google has made site speed a top priority within its search results. Part of their effort to speed up the web has included the launch of its Accelerated Mobile Pages technology, which allows publishers to create pages using a stripped down version of HTML and JavaScript that emphasizes site speed.

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Other platforms including Twitter and Facebook have launched their own versions of Accelerated Mobile Pages with their own unique features and structure.

The coding framework allows Google to pre-load numerous assets with the goal of allowing publishers to deliver content extraordinarily quickly without sacrificing style or ad revenue.

What Does This Mean For You?

In the past, Google only showed a small fraction of the 600 million AMP documents published online within the limited ‘top stories’ carousel at the top of search results. Now, all AMP pages have a chance to appear in search engine results pages (SERPs) as organic search results.

By default, Google will display AMP versions of pages in mobile search results when available.

While AMP pages do not automatically rank better than other results, they are likely to provide strong competition in SERPs. AMP pages are not a direct search ranking signal, but page speed is. Considering AMP pages take less than one second to load on average, it is likely that high-quality AMP pages could dominate mobile results in the near future.

How to Get Started Using Google AMP

If you want to start using Accelerated Mobile Pages to deliver your content to mobile visitors, you have a few options. You can manually publish two separate versions of your content – one with your standard website code, and one using Google’s streamlined version of HTML.

Or, you can use a number of plug-ins to automatically create and publish AMP versions of your content when you publish your normal version. With the WordPress AMP plugin from Automattic, you can immediately publish AMP pages with a single click. You don’t have to spend any time stressing or maintaining duplicate versions of your pages or digging into code to start publishing lightning-fast content to mobile searchers.

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User-Generated Reviews Start Appearing In Google Panels Graphs

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They say word-of-mouth is the best advertising a business can have. The same could also be said for the online version of this: user reviews. There are few better ways your company can earn the trust of potential customers than showing how much other customers have enjoyed your services or products.

Now, Google is giving an even bigger platform to user-generated business reviews by adding “Reviews from the web” to its Knowledge Panels that appear in search results. This comes a month after Google started including best-of lists and critic reviews in results for local search.

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Source: Google

Consumer reviews will appear in the Knowledge Panel exactly as critic reviews do, but they will be more visible on mobile where they appear before both critic reviews and best-of-lists. You can see how they will appear in the screenshots above and below:

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Source: Google

If you want to feature user-generated reviews from your site or another prominent review site, you need to mark up your content with Google’s review Schema. You must also abide by Google’s guidelines for inclusion.

Including the new “Reviews from the web” section, Google’s Knowledge Boxes are now prominently displaying three review sources. It will still be collecting and highlighting its own reviews, making it more important than ever for businesses to have a strategy to collect reviews from customers across a wide range of platforms.

Thanks to the increased profile of user reviews, it has never been easier for your customers to spread the word about your business to thousands of potential customers every day.

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