Microsoft Advertising Releases a Free Holiday Guide For Brands

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The holidays are approaching and Microsoft Advertising wants to help your brand prepare before the shopping season arrives.

Microsoft Advertising has released a new free guide called “Your Festive Season Marketing Playbook” which includes all the information you could need to prepare the most efficient and impactful ad strategies for the latest holiday trends and shopping behaviors. 

Below, we will share some highlights to help steer your ad strategies in the coming months.

Start Planning Early

The guide encourages brands to start planning their campaigns and budgets early, to avoid falling behind. Data from past years suggests that shopping for the holiday season may start as early as September, with a notable increase in both traffic and purchases between September and October throughout much of the world. 

October Clicks Matter In November and December

Another sign that holiday shopping begins earlier than expected is the discovery that approximately two-thirds of purchases in November and half of December purchases can be traced back to clicks in October. 

Now is when brands are able to plant the seeds in shoppers’ heads that turn into holiday purchases. Using remarketing, in-market audiences, and automated bidding strategies, you can develop these initial clicks into later sales.

Deal Seeking is Up

According to the guide, American consumers are spending much more time hunting for deals than in the past. Around two-thirds of shoppers are now devoting significantly increased time to looking for coupons, promotions, or other types of deals. Compared to other regions, shoppers in this area spend approximately 33% more time using search to find deals compared to the average shopper around the world. 

Desktop Drives Holiday Sales

According to the data collected from the Microsoft Advertising Network, just 28% of holiday ad clicks are made by mobile devices, which only account for 22% of total retail conversions around the holiday shopping season. 

This suggests that desktop devices are contributing to the bulk of holiday shopping activity despite the major rise in mobile shopping over the past few years. 

For more about these shopping trends, ad strategies, and holiday marketing recommendations, download the Festive Season Marketing Playbook for yourself here.

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Has The New Bing Search Taken Any Search Share From Google?

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Bing made quite the splash six months ago, with the launch of its new AI-powered search experience using Bing Chat. New data, which Microsoft disputes, suggests the search experience may have failed to make much of a lasting impression.

According to the latest report from StatCounter, Bing saw a short boost to their share of the search market that peaked in March at 6.61% (about a month after the launch of the new search experience). However, the current rate (6.47%) is only a little above the search share (6.35%) at the launch of the new search experience in February.

Even worse, Bing actually consistently received a higher share of the search market throughout 2022, with a high of 7.82% in November.

Is The Data Accurate?

StatCounter has been considered a reliable analyst of search engine traffic and market share, often cited by major news publications. 

Microsoft, on the other hand, has often disputed their findings – just as they did with this report.

In a statement, a Microsoft representative told The Wall Street Journal that “third-party data companies aren’t measuring all the people who are going directly to Bing’s chat page.”

Microsoft Corporate VP Yusuf Mehdi also claimed that “we’ve made more progress in the last six months than we have in the previous decade or two combined.”

While Bing may argue a small percentage of searches do not get included in StatCounter’s numbers, ultimately these users would have a minimal effect on most analysis. The search engine has always struggled to gain ground behind Google, and it is looking like its implementation of AI has done little to help,

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Microsoft Advertising Will Only Run Ads By Verified Advertisers Starting August 1

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Effective August 1st, Microsoft Advertising will stop running ads from anyone who is not a verified advertiser. 

The company announced the change this week, almost exactly a year after the Microsoft Ads Advertiser Identity Verification program was announced back in June 2022. 

At the time, the company said the verification program was part of their efforts to “enhance digital advertising safety” by reducing deceptive ads on the platform.

To ensure that any valid business can be verified in a timely manner, the process is automated and relies on government-issued personal identification or business-related documents for verification. 

Now that the majority of advertisers on the platform have been fully verified, the company is moving to stop running ads by those who have not undergone the verification process.

This will happen in a few steps:

  1. Starting July 1, new advertisers will be required to be verified before Microsoft Advertising will serve any of their ads. 
  2. Starting July 15th, brands are encouraged to contact Microsoft support if they have not been verified and have not received an email inviting them to become verified.
  3. Lastly, on August 1, Microsoft Advertising will begin only serving ads from verified advertisers.

What Information Microsoft Advertising Gives Users

Once verified, all ads from a Microsoft advertiser include information about the organization(s) behind the ad. This includes the advertiser’s name and location, information about targeting details used to show the ad, and who is paying for the ad. 

For more, read the newly updated help document from Microsoft Advertising about advertiser identity verification.

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New AI Features Are Coming To Bing For Mobile Devices

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Microsoft is overhauling its Bing search engine’s mobile experience with new features, better formatting, and integration with mobile apps for Skype and Edge.

The news came from Microsoft’s Global Head of Marketing, Divya Kumar, who showcased the new mobile experience and upcoming features in a blog post. 

Previewed Features Are Arriving This Week

First, Kumar announced that several features previewed in May will be launched over the next week. These features include:

  • Richer video experience on mobile and desktop
  • Knowledge Cards
  • Including graphs in search results
  • Improved Formatting
  • Better social sharing abilities

Along with these updates, Kumar says that chat history will be coming to desktop over the next week after already arriving on mobile. To access your chat history, hit the clock icon in the top right of an existing chat.

New Updates To Bing

The bulk of the announcement is dedicated to highlighting upcoming features for users on mobile devices.

For starters, Microsoft is premiering a Bing Chat widget that can be directly added to iOS or Android home screens – launching the new Bing Chat tools will always be possible with just a tap.

Additionally, Divya Kumar says that Bing is implementing the ability to continue a conversation across different platforms if you are signed in. For example, a user might start a conversation on desktop, but they will be able to pick up where they left off if they decide to move to a mobile device. 

Microsoft is also working to improve language support for non-English users with better voice input.

Third-Party App Integration

Microsoft has integrated its AI tools into its mobile keyboard app, SwiftKey to make drafting new messages efficient and intuitive.

Additionally, the company is bringing  Bing’s AI abilities to Skype by making the new Bing experience available from within any group chat. Just tag Bing in the chat to access the tools. 

Why It Matters

Bing has been pushing to change its status as a search engine through its diverse AI tools and major updates to all of its services. According to the announcement, it seems to be working.

The company says it is seeing 8x the number of daily downloads since it launched the new AI-assisted Bing and they expect to see further growth as they develop these tools and products further.

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Microsoft Advertising Cuts Twitter Access To Major Ad Tools

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Microsoft Advertising has begun alerting users that it is cutting support for Twitter across its platform starting April 25, 2023.

This means you will no longer be able to include Multiplatform Smart Campaigns or manage your Twitter account through the Digital Marketing Center (DMC). That includes being unable to schedule, create, or manage tweets and tweet drafts will be removed from the platform on that day.

Additionally, advertisers will be unable to view or track past tweets’ performance and engagement on the platform.

Why This Matters

This is notable for a few reasons. 

DMC is one of the leading tools used to manage multiple social media accounts from one location, including the crucial ability to respond to DMs from all major social networks without signing into multiple accounts and pages. 

This is because the tool is offered for free to all advertisers on Microsoft Ads and is integrated with Microsoft’s other social and paid ad tools for businesses. Once removed, this will create a significant hurdle for many advertisers wanting to manage social ads and engagement efficiently. 

This is also a major loss for Twitter, which has struggled to bring back advertisers since the takeover by Elon Musk. Estimates indicate that up to half of Twitter’s biggest advertisers have left since his purchase of the company.

Just this week, Musk has been making appearances at major marketing and advertising conferences in a bid to attract brands back to Twitter, but the loss of access through major social ad tools will only make Twitter a harder sell to the brands which have already left.

Meanwhile, Microsoft generated over $12 billion dollars in revenue for digital ads last year and is poised to make even bigger gains this year.

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Microsoft Progress Report Shows Promising Signs For New AI-Powered Bing Experience

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Even though the new AI-powered Bing search experience is rolling out to a limited number of users, Microsoft says it is seeing record-setting growth and engagement that may indicate a big shift is coming to the search landscape. 

Though Microsoft is still only receiving a single-digit percentage of overall search volume, these early numbers could be a sign that Google might finally have a real challenger as the new AI-powered Bing and Edge browsing experience become more widely available. 

Additionally, Microsoft reports it is now seeing more than 100 million daily active users – with around a third of those users being entirely new to Bing. 

Importantly, Microsoft says users are returning to Bing more often each day thanks to expanded uses of the Edge browser and improvements to Bing’s search result relevance.

Microsoft reported that around a third of the users with access to the AI-powered search experience are using the Chat feature every day for a wide variety of tasks including search, content creation, and more. 

While the new AI-powered search experience is likely driving much of this increased engagement and usage, long-term data shows that use of the Edge browser has also been steadily growing over the past two years.

Additionally, Microsoft says the implementation of AI-assisted search has significantly improved the relevance of search results, saying: “The second factor driving trial and usage is that our core web search ranking has taken several significant jumps in relevancy due to the introduction of the Prometheus model so our Bing search quality is at an all-time high.” 

As we are in the early days of Bing’s new AI-powered search and browser experience, it will be interesting to see whether this growth continues – especially once Google’s AI-powered tools begin to develop. 

For more, read the full report from Microsoft here.

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Bing Is Limiting Its AI Following Rocky Rollout

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After an… interesting rollout, Bing is making some changes to its much-talked-about AI chatbot. As the company announced yesterday afternoon, Bing will limit users to 50 questions per day and 5 questions per session to rein in the new system. 

Since its rollout, users have been sharing examples of the chatbot, created in a partnership with OpenAI, getting up to all sorts of bad behavior. Some of the most notable include gaslighting users about the year, committing accidental racism, and even trying to blackmail a user by threatening to release personal information.

Early AI Chatbots “Somewhat Broken”

Addressing the situation in a tweet thread, OpenAI CEO Sam Altman admitted that the current AI tools are “somewhat broken” but stressed the importance of letting the world see and influence these early stages to help “get it right” down the line. 

“We think showing these tools to the world early, while still somewhat broken, is critical if we are going to have sufficient input and repeated efforts to get it right. the level of individual empowerment coming is wonderful, but not without serious challenges.”

At the same time, Altman says it is important to regulate these tools while they are more bark than bite, saying “we are potentially not that far away from potentially scary ones.”

What Bing Is Changing

Bing is limiting chat sessions to 50 chat “turns” or questions a day, with each session being limited to 5 “turns”. Specifically, Microsoft defined a turn as a complete exchange including a question from a user and a reply. 

“Our data has shown that the vast majority of you find the answers you’re looking for within 5 turns and that only ~1% of chat conversations have 50+ messages. After a chat session hits 5 turns, you will be prompted to start a new topic. At the end of each chat session, context needs to be cleared so the model won’t get confused. Just click on the broom icon to the left of the search box for a fresh start.”

For more, read the announcement from Bing here. 

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Microsoft Reveals Their New AI-Powered Search Engine That’s “Stronger Than ChatGPT”

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In a closed-door presentation at the Microsoft offices, the company revealed it would be integrating ChatGPT’s AI capabilities into Bing and Microsoft web browsers. 

Introducing the new feature, Microsoft CEO reportedly told event attendees that “this technology is going to reshape pretty much every software category.”

Billed as “your AI-powered copilot for the web”, the new feature unites information from Bing with capabilities from Edge web browser and artificial intelligence. Together, users can turn to AI features to get direct answers to questions, find information in more effective ways, and recontextualize the content they find.

According to Nadella, search engines currently fail to deliver the most efficient experience up to 40% of the time, causing users to click on search results and immediately click back to search results. 

With these new capabilities, Microsoft hopes to change that radically.

How It Works

The new AI-powered Bing uses a next-generation language model from OpenAI (the creators of ChatGPT) which is reportedly even more powerful than ChatGPT.

Additionally, Microsoft is using a new model to improve the relevance of answers and keep them up to date. 

Nadella says this AI model has already been applied to Bing’s core search algorithm, causing the biggest jump in search relevance ever. 

The centerpiece of the new experience is an expanded search box that allows users to input up to 1,000 characters and a chatbot that allows users to interact with Bing in conversational language. 

Notably, this means the search engine will be able to easily follow up on previous searches and provide greater context or translate information into more understandable formats.

For example, the company demonstrated the AI’s capabilities by quickly summarizing a 15-page PDF with a single click or translating a piece of code into another programming language.

Try It Yourself

The new search experience is seeing a limited preview release on desktop devices. Starting today, anyone can try out the new experience by visiting Bing.com and conducting a series of sample searches. 

However, the feature is expected to see a complete release and mobile version soon. 

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Microsoft Advertising Makes Predictions For Ad Trends in Early 2023

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Microsoft Advertising is helping you get ready for the new year with three new predictions for upcoming trends in digital advertising. 

As we enter the final month of the year, many are already planning their marketing and ad campaigns for the start of 2023. Unsurprisingly, many of these campaigns will be focused on health and self-betterment as consumers make their New Year’s resolutions.

According to a recent study by Opeepl, approximately 60% of people reported making a New Year’s resolution in 2022 with the most popular resolution being to get healthier.

Even more interestingly, almost half (49%) of those who didn’t make a resolution reported that they still made changes to their lives to improve their wellness around the beginning of the year.

To help you take advantage of this with ads that will connect with health-minded consumers in the start of 2023, Microsoft Advertising shared three predictions for upcoming trends in Health and marketing:

‘Organic Food’ Will Spike In Interest

Microsoft believes clicks for ads related to organic food may leap up to 20% during the week of January 14 compared to the same week in December.

With that in mind, Microsoft recommends planning ahead:

“Target users searching for healthy, nutritious food options in January with In-market Audiences. Our internal forecasting data suggests that clicks will peak during the winter on January 14, so although you should ramp up your budget after the holidays end, make sure you don’t run out midway through the month.”

Target Sports Apparel From Now To Late January

The predictions indicate that searches for sports apparel are likely to surge beginning early this month and lasting through January, creating an opportune time to target customers with related shopping campaigns:

“Use Shopping campaigns to showcase your sports and fitness apparel products late November and early December during holiday shopping sales. Microsoft internal data estimates that consumers will be most heavily searching for gear between the weeks of and November 26 and December 3, but activity will remain high until January.”

‘Fitness & Nutrition’ Searches Regularly Surge In Interest

While it is true that searches for fitness and nutrition-related topics are likely to increase in the new year, Microsoft Advertising also notes that this trend is likely to pop back up throughout the year. Because of this, it may be better to take an “always-on” approach to targeting these areas:

“Using 2021 data as a comparison for what to expect activity wise over the next year, we can assume clicks for nutrition and fitness will peak in January, May, July, and October. Consider an always-on approach since Audience Ads are shown to drive users down the funnel to search tactics.”

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Bing Adds Coupons and Active Promotions To Search Results

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Microsoft Bing is updating its shopping features to include details about active coupons or promotions directly in the search engine. 

With these new annotations, Bing hopes to make it easier for consumers to feel confident that they are getting the best price on a product without installing third-party extensions or other tools.

As the company explains in a blog post:

“Ever wondered if you were overlooking coupons or special promotions when you shop online? Or perhaps you didn’t even consider that a discount might be available, and you missed out! Bing now provides you with this information within shopping searches – annotations neatly nested within your search results, without the need to install a browser extension or plugin (third-party cookies must be enabled.)”

As the screenshot below shows, the coupon annotation is a  small icon listing how many promotions are available which can be expanded to learn about the specific offers. If you click on Copy & go, the coupon will automatically apply during checkout. 

“Let’s say you are shopping for a new outfit for a girls’ night on the town. Or maybe you are just window shopping for some back-to-the-office fashions. A search for the Eileen Fisher website on Bing reveals that some coupons are available, even before you click to enter the site. No need to do a separate search for a code.”

The company announced this update as part of a series of changes to annotations including bringing the “ethical choice” annotations for eco-friendly or fair trade  products to more regions:

“Powered by the ethical fashion app Good On You®, the Ethical choice ratings are based on a brand’s impact on three areas: people, planet, and animals. For more information click on any Ethical choice annotation found within your search results”

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