Local Online Marketing Trends That Can Help Your Company Get Ahead

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local-businessToday’s local business owners are expected to know more than how to run a business. Without quality marketing, even a great business can get lost in the noise of their louder and more visible competition. Local business owners now have to understand the very basics of marketing, at the absolute least, or they have to find someone that does. However, marketing is anything but stable and new trends are constantly rising and receding, especially when it comes to online marketing.

This could be why so many local business owners refuse to finally claim their spot online, but studies have made it increasingly obvious that abstaining from online marketing hurts businesses in an increasingly connected world. Without SEO, PPC, social media, mobile optimization, and customer relationship platforms, there is little way for your business to make itself known, even with word of mouth to support it.

In fact, it is becoming increasingly true that users who can’t find your business online are more likely to move on than they are to continue their search in more traditional offline locations. If you’re a local business owner trying to nail down your portion of the market, you will need to be equipped with the basics for online marketing, but you’ll also have to keep up with the marketing trends that will decide your effectiveness.

Court Cunningham covered the three most important trends in local online marketing of the year. It is telling that Cunningham published her article in February, and each of the trends has only grown since then. More importantly, it seems none of the trends show any sign of slowing down. Cunningham’s advice can help you get ahead of your competition, and turn your modest online marketing strategies into powerhouse tools for success.

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Survey Says Over Half of ‘On The Go’ Searches Have Local Intent

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Local businesses are often the most hesitant about investing time and money into getting their business online, but recent studies are overwhelmingly showing that businesses without an online presence are missing out on huge opportunities, especially with the growing-number of smartphone-savvy consumers.

First, comScore found that 78 percent of local-mobile searches resulted in an online purchase. Now, new consumer data from Ipsos MediaCT, a research firm sponsored by Google, confirms many of comScore’s data and also finds that local search may be important in more phases of the buying cycle than previously thought.

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Ipsos collected the data through an online survey of 4,500 consumers from nine vertical segments including Auto, CPG, Finance, Local Services, Media & Entertainment, Restaurant, Retail, and Tech and Travel. The firm also reviewed and incorporated data from a smartphone shopper diary study involving 653 respondents.

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Perhaps the most eye-raising finding of the survey is the news that 88 percent of smartphone users and 84 percent of tablet users conduct local searches, specifically focusing on hours, directions, address, and product availability queries.

The survey also refutes the common belief that local search tends to only occur in the last phase of the buying cycle. Instead, like comScore, Ipsos found that local search was used at all phases of the buying cycle, even at home.

Local businesses will also be particularly interested in finding that the majority (56 percent) of “on the go” searches carried local intent. However, this does not mean that more than half of all mobile searches are local.

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Matt Cutts Says Links are Becoming Less Important

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You may have seen headlines proclaiming “Links are dead!” ever since the roll out of Google’s big algorithm changes, Penguin and Panda. However, it has been over two years since these changes started taking place, and there is still a heated debate surrounding just how useful links are in the hunt for high rankings. Google has remained largely mum on the issue, though their statements have largely suggested that links are only slightly less important than they were a few years ago.

Now, Matt Cutts has used one of his Webmaster Chat videos to address the question, suggesting for the first time that links may be going away (eventually).

The statement isn’t much of a shocker to the SEO community, but it is one of the first signs that links are being steadily devalued. Don’t get too excited however, you can expect links to be a significant part of SEO if Cutts is to be believed.

Matt explained that Google’s focus right now is on finding ways to parse out the content that will meet the expectations of expert users. Unfortunately, Google only has limited means of evaluating the content. This is mostly done by estimating the traffic, content style, keyword density, and engagement on a site, but links have always been used as a mark of quality. Thankfully, Google has also gotten better at judging which links are valuable.

However, as Google improves at understanding the natural language we use, it doesn’t have to rely on links as strongly. It can put more weight on the value of content and other factors expert users consider.

Cutts says it will be years before links go anywhere, but Google is slowly distancing themselves from links. It may be time to put up the headlines claiming links are dead and wait for the day when links finally don’t serve a legitimate person. We won’t reach that point for a while.

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5 Ways Your Business Could Benefit From Hiring an Online Marketing Company

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Online MarketingSmall businesses are constantly tasked with making the most of the limited resources they have. If you are handling your online marketing within your company, chances are you are putting a significant amount of resources towards your marketing. While marketing obviously costs money, it also costs time and effort from workers and you likely aren’t getting the results you really want from your efforts.

Hiring an outside firm to take the reins on your online marketing may feel like giving away control of a vital part of your business, but it is more like hiring a driver who will take you where you would like to go while you are able to take care of your own business. If you are concerned about the prospect of enlisting an outside agency to handle or assist with your marketing, you might consider all the following ways hired marketing services can help your brand.

1) Save Time for Everyone

No matter the size of your team, allowing an outside party to take over marketing frees up time which can be better devoted to your own service. You will no longer have to invest the hours on writing marketing material, engaging your consumers on social media, or creating and managing all your email lists. With those tasks taken care of, your team can use their skills where they are really needed.

2) Gain an Outside Perspective

It is impossible for a business owner to ever distance themselves far from their business. The love of the industry, hard-earned skills, and personal investment in success all drive successful businesses, but they can also obscure your ability to see what exactly attracts your customers. Your perspective on the parts of your business that are most attractive will automatically be biased, so it can be important to have a set of extra eyes to give a professional and non-biased opinion. Marketing professionals understand consumer behaviors and how to attract and convert interested visitors, and they can use that knowledge to come up with unique angles you may not notice alone.

3) Leverage Built-In Expertise

If you are small enough to not have an actual marketing department, but you are still asking someone in your company to handle the online marketing, chances are they have other responsibilities. It is common for business owners to try to handle the marketing while they balance a million other responsibilities, or to have several team members who also work as customer service reps, salespeople, bookkeepers, or human resources. Hiring a third-party allows these members of your team (or yourself) to put their skills where they are most valuable, and you gain more professional and focused marketing in return.

4) Access to Specialized Technology

Your company likely uses a few platforms and technologies for various functions, including online marketing. But, how many marketing-specific programs do you use? Most likely, the answer is few to none. But, professional marketing services partner you with professionals who are well-versed with the latest technology designed specifically to improve the impact of marketing. Best of all, you won’t have to invest thousands of dollars in analytics and automation programs.

5) Do More With Less

One of the biggest drawbacks of handling your own marketing is a loss of efficiency. In-house marketing usually focuses on a few channels, but it also tends to miss other channels with huge potential for your business. It simply is impossible to handle maintaining a website while managing a PPC campaign, running several social media accounts, and trying to create insightful and useful blog content. You will either end up with low-quality output, an overwhelmed team, or both. Outsourcing the work allows you to cover all your bases and emphasize those with the best results for you, while optimizing those that are struggling. You will receive more back from your investments, with less effort and stress on your team.

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Quick News of the Week – May 2, 2014

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With the constant stream of news coming out of the online marketing industry, it can be hard to keep up with all the latest updates without missing some important information. That’s why we compile all the news you may have missed this week all in one convenient place every Friday. Let’s get started:

Google Updates Guidelines Regarding Redirects

Google has had a policy against redirects intended to deceive or manipulate search engines or users, but this week they updated their Webmaster Guidelines to explicitly include mobile-specific redirects. They also include an example of a deceptive mobile redirect with a scenario where “desktop users might receive a normal page, while hackers might redirect all mobile users to a completely different spam domain.” Google details the revisions in an announcement on their Webmaster Central Blog.

Google Wants To Help You Remember Where You Parked

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According to Android Authority, Google’s latest update to the Android version of the Google Search App includes a new feature which can help users remember where they parked their car and even give directions on how to get back to that spot. For users parking at large venues, malls, or in heavily-populated areas, this could potentially be a lifesaver. The parking reminder works by asking if you want to save a location as a Google Now card. Then when you are ready to get back to your car, you just tap on the card in the app and directions will appear.

Search Ads Get More Revenue per Conversion When Integrated With Social

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Online marketing is quickly reaching the point where you can’t approach it in a vacuum and hope for success. The days of keeping SEO, PPC, and social media marketing apart are fading fast, if they aren’t completely gone already. A new study from Marin Software confirms this y showing that advertising performs vastly better when integrated with a social advertising strategy. Jessica Lee breaks down the details of the study at Search Engine Watch, but you can also get the full white paper here.

YouTube Now Lets Channel Owners Attach Short Intros To Their Videos

This week, YouTube announced that channel owners can now add a three-second intro to their videos, allowing them to build a stronger and more cohesive brand presence across the video platform. Channel owners must upload the intro as an unlisted video, then click “Add a channel branding intro” on the InVideo Programming page. At that point, channel owners can select which videos should include the intro. However, YouTube has said intros can not be used as ads, sponsorship, or product placements, and should not be used by channels whose videos act as advertisements.

Twitter Earns 14 Million Monthly Active Users in Q1 of 2014

Twitter’s earnings report for the first quarter of 2014 shows they continue to grow in just about every area, even outperforming Wall Street estimates in all but one area. The area in which they have continued to struggle is gaining monthly active users, but even there Twitter is showing very positive signs. While not beating Wall Street estimates, Twitter monthly users did grow by 14 million since Q4 2013, culminating in 255 million total users. This is substantially more growth than shown n Q4 2013.

Vine is Coming To Desktop With New Features

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Up until now, Vine has been confined to smartphones, but this week the social video platform has made the leap to desktop with a well laid-out website and some new features. The new features include top navigation in the left which includes the home feed and popular now feed, and all feeds can now be linked together in TV mode. The biggest addition however is the new search bar that lets users search by tag, person, or location for the first time. You can get more details in the announcement on Vine’s blog, or you can see the new site for yourself here.

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Are the Recent Claims of Fraud Within Google AdSense a Lie?

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asLast night, an anonymous person claiming to have worked for the Google AdSense department “for several years” posted a statement titled “Google AdSense Leak” on Pastebin which supposedly details a standardized practice of fraud within Google.

The full document is a bit all over the place and unclear in many parts, but the allegations can be broken down to a few key points. According to the anonymous accusations, Google experienced financial issues in 2009 and the AdSense team was told to “tighten the belts” as Google was having to pay too many publishers too much money. To curtail this, the department put a secret initiative into effect that would ban publishers making more than $5,000 per month from AdSense, beginning in March 2009.

The practice becomes especially shady as the supposed Google employee states “We were told to begin banning accounts that were close to their payout period… The purpose was to get that money owed to publishers back to Google AdSense while having already served up the ads to the public.”

The accuser also says they were told the reasons for these practices was that “it was need for the company, and most of these publishers were ripping Google off anyways, and their gravy train needed to end.” Employees who disagreed over the practices were supposedly reprimanded and ridiculed for not being team players, and a small number allegedly resigned right then.

From there, the statement claims that Google wanted to further automate the process, so it set up the “AdSense Quality Control Color Codes” system intended to identify lucrative publishers to ban, while protecting larger corporations or publishers who were likely to create bad press.

The claim says some publishers were even aware of the system and took advantage by “Click-Bombing” their competitors. “Click-Bombing” is supposedly a practice where publishers would repeatedly over-click their competitors’ ads to get them flagged and banned by Google’s fraud detection service.

If true, these accusations could do significant damage to Google and expose a company culture of corruption. However, numerous analysts have found red flags all throughout the text indicating it is a farce. TechCrunch has a pretty thorough take down of the claims. Most importantly, it doesn’t appear the creator of the document ever worked for Google, at least within the “AdSense division”. For one, there is no formal “Google AdSense division” and a Google employee would more likely refer to it by the official internal title “Online Sales and Operations”.

The writer also seems to be unaware of Google’s extensive company culture. He refers to “being a team player”, but several have noted that actual employees call that “being Googley”. There are countless other discrepancies throughout the document, mostly relating to using terms that those inside Google would not, but there are also issues with the writer’s understanding of AdSense policies and internal functionality.

The biggest problem is more than vocabulary inconsistencies and wrong information. As repeatedly pointed out by pretty much everyone who has read the article, the biggest issue is the flawed belief at the core of these supposed policies. While this strategy could potentially save Google significant money in the short term, it would absolutely destroy their long-term platform viability. Google works with more than 2 million publishers and paid out several billion dollars to publishers and advertisers last year. Why risk a lucrative advertising platform’s future for a short term (relatively small) savings?

Of course, Matt Cutts has also issued a statement via Twitter calling the claims B.S. and Google has issued formal statements indicating the claims are false.

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Desktop Users Still Rule Engagement

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More than a few online marketers are ready to declare desktop search to be dead, as the internet works to integrate platforms more than ever. But while mobile traffic is becoming an ever more important part of the search world, ignoring desktop internet usage could be a huge mistake.

One of the most important metrics for many online businesses are marketers is engagement. When you share something on your site or through Facebook or Twitter, the goal is naturally to interact with others. Sure, plenty of people spew out content without ever actually interacting, but anyone who takes social media and online interaction seriously knows that real engagement is what happens after you’ve shared.

Publishing and sharing content has tons of benefits, but users gain a better idea of who the company they are interacting with through commenting, messaging, and truly engaging a discussion. Consumers have shown more and more that they are looking for brands with a face, or at least a Twitter personality.

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However, if you are marketing directly towards a mobile users or you are writing up a death certificate for mobile search, you likely aren’t getting as much as engagement as you could. A new study has shown that desktop users are the dominating force behind content sharing and engagement around the world.

The mobile share of total engagement has been increasing, but the latest data from AddThis still shows a 65%-35% advantage for desktop. There are many possibilities for the cause behind the disconnect. Martin Beck suggests the driving force is publishers who haven’t optimized content and engagement services for small screens, but that doesn’t explain away the differences observed on mobile optimized platforms such as Facebook and Twitter.

More likely, the differential is created by different usage patterns across platforms. Mobile users are more likely to look up brief facts and information, but content that calls for engagement also often necessitates more thought and time to read. Quite simply, most people are more likely to do their reading, bookmarking, sharing, and commenting from the comfort of a desk.

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How Can Smaller Businesses Compete With The Big Names Online?

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Big vs. Small

One of the most common excuses I hear from small businesses who aren’t taking advantage of online marketing is the fear that a smaller local business can’t compete with the big names you frequently see at the top of the search results. It is such a prevalent concern that Google’s head of search spam, Matt Cutts finally had to address it in one of his frequent Webmaster Help videos.

Specifically, Cutts was asked:

How can smaller sites with superior content ever rank over sites with superior traffic? It’s a vicious circle: A regional or brick-and-mortar brand has higher traffic, leads to a higher rank, which leads to higher traffic, ad infinitum.

Thankfully, the notion that bigger brands automatically can leverage traffic to maintain high visibility is (mostly) false, as Cutts explains. In many ways, search engines are one of the great equalizers, in that they theoretically rank all sites the same way. Big brands are held up to the same standards as smaller or more local businesses.

I would wager Cutts specifically chose this question as it is worded in a way that allows for the most optimistic answer. Cutts is absolutely right when he says that smaller sites with superior content can quite possibly overtake their more recognizable competition. When businesses get to a certain size, they can become lumbering and sluggish, which makes it much easier for a more agile brand invested in their online presence to perform higher.

The larger brand may still get more traffic, but you can steal their spot in the rankings by getting real engagement and interest in your content.

The real trick is finding your niche. While Cutts’ answer prides content quality and performance over all others, he forgets to mention that some brands may be able to outperform you in many markets. The big brands may be large and encumbered, but they also have the resources to put up a good fight for online visibility, which a small brand with less resources may not win across the board.

However, if you can find your niche, you don’t have to worry about outperforming the well-funded giant in every aspect. You just have to beat them in your one special area. If you have your niche covered well, you’ll be able to grow into other niches until you gradually become a giant too.

You can see Matt Cutts’ full Webmaster Help video below:

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Survey Shows Younger Consumers May Be More Accepting of Bad Reviews

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You can work on building your brand’s image and marketing as much as you want, but at the end of the day bad reviews can outweigh all that hard work. We’d all like to believe that good reviews can balance out the negative, however that notion got pretty well shattered when Mike Blumenthal recently published a set of surveys strongly showing that consumers perceive that a “negative review corpus hurts a business more than positive reviews help them.”

For businesses struggling with the issue of negative reviews, this news isn’t a relief. However, Blumenthal reviewed his results and noticed something interesting. Younger consumers seem to be more tolerant of bad reviews than their older counterparts.

Of course, younger consumers aren’t going to forgive a place with an outstanding number of one star reviews. But, it appears that consumers between the ages of 18-24, specifically those who are more savvy to online reviews, may be able to parse negative reviews more thoroughly rather than rejecting businesses out of hand. Rather than accepting the review at face value, they actively search for aspects that could be a deal breaker.

Obviously, the best way to handle a bad review portfolio is to directly address any valid concerns of reviewers, and encourage those who have positive experiences to review your site so that you can potentially water down the negative. But, Blumenthal’s survey suggests that reviews are always the end-all-be-all that we think they are.

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Quick News of the Week – April 25, 2014

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With the constant stream of news coming out of the online marketing industry, it can be hard to keep up with all the latest updates without missing some important information. Below, we will go through all of the news from the week that we missed at the time.

Bing Tries To Predict The Winners of Your Favorite Reality Shows

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Bing is using search and social signals in their attempt to predict outcomes of public events, and they are showcasing the results of their test by estimating who will be moving onto further rounds in reality shows like The Voice, American Idol, and Dancing With the Stars. Bing isn’t using magic to see the future, but they are using measures of popularity to predict the results of some of the most popular shows in the country. While this could be a fun feature for fans of reality TV, there is also potential for Bing to expand their predictions to events and elections that have a more direct on the country in the future.

Google Lets You Subscribe to Trending Search Topics

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Google Trends has been a useful tool for discovering what people are searching for around the world. But, the service has always been somewhat isolated. You can consult the section to see what new artists, films, or memes are trending, but users have been left to keep up with the topics that interested them on their own. Now, Google Trends has added a new feature that lets you “Subscribe” to any search topic, Hot Searches for any country, or any U.S. monthly Top Chart. Google explains how subscribing functions in their announcement.

New Features are Headed to AdWords

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Last week, Search Engine Land teased that huge news was coming for AdWords by vaguely discussing what types of features you might be seeing in the future. All the features were announced on Tuesday and Larry Kim took the time to break down what each new feature does and how it can affect online advertisers. Find out what the new AdWords will be like in Kim’s article for Search Engine Journal.

More Than Half of Responsive Mobile Sites Have “Unacceptable” Load Times

Responsive design has been widely loved for its ability to unify user experience across multiple platforms and devices, and some web designers claim it even speeds up their work process by preventing them from having to design two separate sites. However, a new study suggests responsive design may have a significant weakness. Responsive design may provide a better and more cohesive user experience across platforms, but a new study says the majority of responsive sites load too slowly for mobile users who are likely to leave a page that doesn’t load within 5 seconds. Mobile web developer Trilibis evaluated 155 prominent responsive design websites, and their findings aren’t pretty.

Yahoo Tests A Google Knowledge Graph Doppelganger in Search Results

There are rumors swirling that Yahoo is considering rejuvenating their search engine to re-challenge Bing for the second most-popular search engine available. Their share of the search market suggests Yahoo will have to make some drastic changes to have any chance at their comeback in the search game, but the company has been testing some recent changes to their search engine that lend truth to the rumors. However, one of their tests also drew attention for looking questionably similar to Google’s Knowledge Graph. All Google Testing discovered the test and documented how to see the test for yourself, or you can just watch their video below.

http://youtu.be/Pc254gEZx_Q

 

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