Tag Archive for: online marketing

A new survey shows just how prominent voice search is becoming in the journey from shopping to purchase.

According to the latest survey from Chatmeter, approximately 90% of smartphone owners say they use their device’s virtual assistant. More importantly, a large group of those are specifically using voice search to look for local business information.

Approximately 40% of smartphone users specifically say they “use voice search to ask for directions, an address, or business hours for a nearby location.” Additionally, more than a quarter of consumers say their “number one use for their voice device is to find a local restaurant, show, or business.”

This reinforces recent statements from prominent figures in the world of search, including Google CEO Sundar Pichai, who said: “local mobile searches are growing faster than just mobile searches overall, and have increased by almost 50% in the last year.”

One of the biggest uses for virtual assistants is also making in-person purchases or to visit new businesses, with almost 90% of users saying they turn to virtual assistants for driving directions.

While the rise of voice search will likely have huge ramifications for how we understand and optimize for online searching, these findings actually reinforce the importance of optimizing local listings on both desktop and mobile devices.

For example, a business’s Google My Business listing is responsible for providing all of these types of information, including giving directions, facilitating phone calls, and providing business hours.

Google My Business is already an essential part of establishing your business within your local industry and finding new customers nearby. Now, it is also becoming a necessity for helping voice search users find your business when they are ready to take action.

Not long ago, it seemed like every business website had a “Testimonials” page filled with reviews and references from either past-customers or fellow members of their industry. If you have a keen eye, though, you might have noticed these pages are slowly falling out of use in favor of posting your Google, Yelp, and other online reviews on your site.

The practice has led to some confusion, as many experts claimed putting your own online reviews from across the web on your site could be potentially dangerous for search engine optimization. There have even been suggestions it could lead to Google penalties.

Now, you can breathe easy and share your online reviews with pride, as Google webmaster trends analyst John Mueller has confirmed that it is totally fine to highlight your reviews on your company website – with one exception.

While posting your reviews on your website is acceptable, Mueller warns that you can not use review structured data on these reviews.

As Mueller explained on Twitter:

“From a Google SEO point of view, I don’t see a problem with that. I imagine the original is more likely to rank for that text, but if you use that to provide context, that’s fine (it shouldn’t be marked up with structured data though).”

Mueller then went on to explain that review structured data is intended for reviews “directly produced by your site” and using them on third-party reviews on your own site would go against Google’s guidelines.

in a year full of scandals and congressional inquiries, people appear to be changing how they use Facebook.

A new study from Pew Research Center shows that a huge portion of users has taken steps to reduce their usage and increase their privacy within the past year.

Interestingly, the findings show that users are specifically ditching the Facebook mobile app, with more than a quarter of US adults deleting the app on their phone. Even more have gone on a trial separation by taking a break from the platform entirely.

Among the findings of the study are several notable discoveries, including:

  • 54% of users have adjusted their privacy settings
  • 42% have taken a break from checking Facebook for several weeks or longer
  • 26% have deleted the Facebook app from their phone
  • 74% have done at least one of the above

These numbers on their own are very concerning for Facebook, but they become even more illuminating when broken down by age group. The survey shows that young Facebook users are widely stepping away from the platform or restricting their privacy.

Among users aged 18-29, 44% have deleted the app, compared to just 12% of users over the age of 64. Similar shifts were found among those who have changed their privacy settings.

Notably, there was no significant difference between the ages of those who have taken a break from Facebook.

The survey was conducted between May 29th and June 11th this year, after news broke about Facebook’s involvement in the collection and selling data on millions of users by Cambridge Analytica.

While these trends are certainly eye-raising, it remains unclear exactly how Facebook’s scandals have actually affected the company. The company’s latest quarterly report indicates the average daily users in North America has remained steady throughout the year.

Google is testing making Posts from Google My Business listings more prominent in search engines, with a unique tab that can appear directly within local search results.

The tab will appear when you either search for a specific business or keyword that includes businesses that have created Google Posts.

As many smaller businesses with Google My Business have yet to take advantage of Google Posts, the new tab gives those who are sharing Posts a spotlight to shine with engaging content and high-quality images.

Likewise, I expect Google is hoping for the inclusion of Posts within the search results will boost the number of listings who are creating and sharing posts through GMB.

The feature is obviously in early testing as some have noticed changes to how the Posts can appear within the tab.

While Matt Southern from Search Engine Journal was able to view two separate carousels (one horizontal and one vertical) of images when viewing the Post tab, others (including myself) are only being shown a single vertical feed of Posts.

The tab is also currently limited to mobile searches and does not show up on desktop versions of Google.

Many think that B2B marketing requires a completely different approach than marketing from a business directly to consumers. There is the belief that they B2B audiences don’t use social media or Google the same way that other audiences do and that you have to use a more “old-school” approach.

However, a new survey from Clutch shows that B2B audiences are just as, if not more likely, to use search engines and social media to find business information as other demographics.

The survey of 384 consumers of online business content found that 87% frequently find business content using search engines, 85% use social media to find business content, and 75% encounter content most frequently on company websites.

The findings show that it is more important than ever for B2B-focused companies to modernize their marketing techniques and connect with clients through popular platforms like Google and Facebook.

As part of ensuring they are working with only the most reliable businesses, B2B customers extensively research the companies and products they need online as part of their purchasing process.

They also widely use the internet to keep up-to-date with the latest trends and news in their industry, providing ample opportunities for businesses to advertise and market themselves in their niche.

According to the survey, nearly half of B2B audiences primarily read business content online to stay aware of the latest happenings in their industry. The second most common reason was to inform their purchasing decisions.

The big takeaway here is that B2B marketing shouldn’t be stuck in the past. Purchasers are incorporating modern sources of business content and doing an increasing amount of their business purchasing online. Unless, you’re making your brand a part of those online conversations and research, you’re missing a chance to bring in customers looking for the products and services you offer.

Pinterest just hit a major milestone and they are celebrating by teasing several new features coming soon.

According to a blog post last week, Pinterest officially surpassed 200 million monthly active users, representing more than 40% growth since last year. Notably, more than half of these users live outside the USA which shows how Pinterest is progressing as a global platform.

At the time of the milestone, Pinterest says that over 100 billion pins had been created. It also notes that 85% of all searches on the platform come from mobile devices.

Of course, the company isn’t using the milestone as an opportunity to relax or slow down. The announcement hints at several features planned for the near future.

“You’ve told us what you want to see next, so we’re building them—it’s that simple,” Pinterest says.

For example, pinch-to-zoom functionality has been widely requested and is slated to be released soon. But, that’s just the beginning. Pinterest is also starting to test “boards-within-boards”, allowing users to create subcategories for their Pinterest boards.

Over the next few weeks, Pinterest will be sending invitations to select users to begin testing the feature – as well testing other new ideas.

The platform is keeping mum about any other projects or features they have coming down the pipeline, but the milestone announcement says you can expect to hear more in the near future.

Everyone knows social media is fickle. You can share something you think is great and get no response, while an offhand post that you threw up blows up with likes, comments, and shares. So what makes the difference?

Of course, there are countless reasons that some things perform better than others on social media, but one of the biggest factors is likely something you haven’t considered – timing.

Timing really is everything on social media, but it can be hard to discern exactly when the best time is for you to start posting. The right time on Twitter may not be the right time on Facebook, LinkedIn, or Instagram. Complicating things more, the best times are different for varying industries.

So, how do you figure out when the right time is for you? You could just try different things until something works, but I suggest using the infographic below to take a more informed approach.

The infographic from CoSchedule combines all the best data about timing on social media to give you a complete guide for discovering the prime time for your social media activity. Check it out below or head over to CoSchedule’s site for a more in-depth breakdown.

Single-page websites have taken over the internet lately. More and more businesses are choosing to streamline their sites to get straight to the point, and newer brands are opting to avoid paying to create a dozen or more pages. The question is whether single-page websites are actually good for you and your brand.

Admittedly, there are a few clear benefits from single-page websites. They tend to work well on mobile devices and load more quickly than a site with numerous pages. Since more than half of all searches are now coming from mobile sources, these can help you ensure people on smartphones don’t have to wait to check out your stuff.

There are also a variety of free tools that can help set-up a stylish one-page site, while designing a full multi-page site can cost thousands of dollars.

However, it’s not all roses and sunshine when it comes to single-page websites. Here are a few things to consider before you decide to go minimalist with a one-page website for your brand:

Lack of info

The biggest problem with single-page websites is simply cramming everything your potential customers want to know all on one page.

On a multiple-page website, you can publish all sorts of content and valuable information that helps your visitors become informed and excited about your products or services. When you cut all that down to one page, you lose a lot of the details that can be a deciding factor in turning someone from a visitor to a customer.

Even with a great layout that includes separate sections for different topics or types of services, it is nearly impossible to include everything your variety of visitors want to find.

SEO limitations

Since you can’t fit in as many types of content or information, it is also hard to target as many keywords or phrases as you have in the past. Sites with lots of pages of content can cover a huge range of keywords related to your business, helping you rank on diverse search pages that might draw in different parts of your audience.

On that note, it can also be hard to keep your site looking “active” since you are only updating it for new products or when you change your business’s phone number. Rather than keeping people up-to-date, single-page websites are typically planned to be “evergreen” and need minimal updating. That may sound nice, but search engines tend to prefer sites that are regularly adding new information and resources – not stagnant sites that are only updated a few times a year at most.

Cost vs. Effect

One of the most common reasons I hear for going single-page is that it is cheaper. You don’t have to hire a web designer to customize numerous pages with unique layouts and images or have a writer fill all those pages with copy and content.

That can all be tantalizing, but as the saying goes: “you get what you pay for.” If you use a free or cheap template for your single-page website, you risk looking bland and forgettable because others are using that exact same layout.

Even if you hire someone to create a great single-page layout, it becomes hard to make your page effective. Strategized approaches get cut to fit within the limited mold, and your copy becomes broad to cover as much as possible as quickly as you can.

All-in-all, single-pages require a ton of work to be anywhere as effective as a traditional website. You have to fight an uphill battle to optimize your site for search engines and hope your content is so insanely precise that you aren’t missing any details your customers want. So, if you are choosing a one-page site for its low-cost, you should realize it will cost you one-way or the other down the road.

The final verdict

As with any trend, it can be hard to resist the urge to be up-to-date and hip. But, trends are fleeting because they often aren’t fully thought through. There will always be a small number of brands who benefit from going to a single-page site, but most discover it’s not as great or easy as they thought it would be.

Google has made it easy for businesses to tell users what accessibility features they provide before they ever visit the store with their latest addition to Google My Business listings.

Now, you can add accessibility information about your business or search for places which provide accessibility features like wheelchair ramps and wheelchair-accessible parking.

You can update your listing by simply going to the main menu of Google Maps for Android, pulling up the main menu, and tapping on “Your contributions.” From there, go to “Uncover missing info” and sort by “Accessibility.”

This pulls up locations near you that are missing accessibility information, including your business. Then, you can begin adding accessibility attributes as needed, including:

  • Wheelchair-accessible entrances
  • Wheelchair-accessible elevators
  • Wheelchair-accessible seating, and
  • Wheelchair-accessible parking

The set-up of the new feature allows any users to add accessibility information about any business they visit, but business owners can take the initiative to update their own listings to alert shoppers about what they offer before they make the trip themselves.

Since the release of the new listing information, Google says users have added accessibility information to almost 7 million places worldwide.

Wish you could put personalized messages into search results? Until now, the only way for you to get a specific message out to people finding your business was to send out tweets popular enough to get included or to publish paid search ads.

That’s all changing now, though. Google released a new feature this week called Google Posts for all businesses with a Google My Business Listing. With Google Posts, you can finally share your message on search results without the costs of ads or hit-and-miss nature of social media.

Any time you share a Post, it will appear in search results and Google Maps pages that include your business listing. The message will initially be just a small snippet, but searchers can expand it with a single tap to read more.

There are potentially limitless ways businesses can take advantage of the new feature. Specifically, Google suggests getting started by updating customers with information about new sales, upcoming events, and new product launches to build excitement.

In addition to your customized message, you can also include photos and custom calls-to-action to encourage making a reservation, signing-up for your newsletter, or linking to your latest special offer.

Google Posts are already available to any business with a verified Google My Business account. You can get started sharing your messages and customizing your listings now from any desktop, iOS, or Android device.