Tag Archive for: Marketing

Use Social Media for Awareness, Not Sales

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Forrester Research Inc. recently researched the purchase paths of 77-thousand online shoppers to come to the conclusion that social media does not lead to direct sales. As Zach Stambor reports for Internet Retailer, “less than 1-percent of transactions for new and repeat customers can be traced back to social links.” 

Despite these findings, another Forrester survey found that, when asked, consumers claim that they do make purchases based on social media posts. Nearly half agreed that they find out about new products or brands through social media and 40-percent said social media posts are “a great way to discover sales.”

Essentially, this means that, despite the lack of direct sales associated with social media, it is still a valuable tool to raise awareness of your brand. Think about your own purchase path for products you’ve bought online. Does one email or social media post lead you to whip out your credit card? More than likely, you do some research and view mulitple marketing channels.

Forrester’s purchase path analysis found just that. One-third of shoppers take this multi-faceted approach for first time customers and it’s almost half of repeat buyers.

Perhaps the most telling statistic to come from the analysis is the role of email for repeat customers. Almost a third of that return business came from email. 13-percent went directly from email to sale and 17-percent read the email and clicked through to other marketing channels.

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Google Survey Reveals What Mobile Users Want

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Want to know what features and capabilities consumers are wanting from mobile websites? Google has released the results of a recent survey and, while the findings aren’t anything earth shattering, they also included data that could be beneficial to you.

The results have reaffirmed that smartphone users want sites to be optimized for their smaller screen, and they will leave those that aren’t, but Google also took the time to collect data on what users want in their experiences with mobile sites. Google used two independent research firms to survey over 1,000 adults in the US, who were also involved in focus groups and required to keep journals of their mobile activites throughout the third quarter of this year.

So what are users wanting from mobile sites? According to Google, users expect websites to load in less than five seconds. They also want mobile websites to allow them to act immediately. Seventy-six percent of smartphone owners want to use their phones to get locations for businesses and sixty-one percent like businesses to allow customers to contact them at the time.

Most want information available within a few clicks, with buttons large enough for their fingers. Other widely desired features were conveniently placed search bars, “click to call” buttons, unidirectional scrolling (up-down or left-right), and interestingly many desire the ability to go to the full non-mobile site. Google even gathered data on what users are looking for in sites for specific industries. Greg Sterling at Marketing Land has a break-down for these individual industries, if you’re interested.

Most of these findings are inline with what you would expect, but they also show how the expectations of mobile users are quickly getting higher. If you don’t raise your own standards to meet those of your customers, your business will not fare well in the future.

 

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Quick Tips for Making Great Content

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The vast changes Google has been making to SEO are well documented and discussed, as they have rendered all of the old ways of ruling searches with manipulative techniques obsolete. Instead, the optimization industry is being dominated by content investment. That, of course, means you’ll need to know how to make the best content possible.

We have some quick tips for helping with the shift to content creation. For a longer list, check out Simon Penson’s list at Search Engine Watch.

Idea creation

  • Come up with a list of ideas you can serialize. Regularly appearing content like “Quick Tips”, Top 10’s, and Q&A’s are a good place to start.
  • Identify types of content that would work well for you online.
  • Use Highcharts.com to see a visualization of every part of your content strategy to make sure everything is consistent.
  • There are lots of different and innovative types of content to create now, but the blog post is still the old standard for a reason.
  • Competitions are a great way to grow audiences via social media that you can later engage.
  • Change up your locations for brainstorming. Different environments stimulate creativity.

Creating Structure

  • While serialized content is good, don’t just repeat the same type of content over and over. Try to come up with a pattern of types of different content you can create and publish.
  • Make a 6-month content plan in the form of an editorial calender, keeping in mind industry events and trends.
  • Include your site pages in your initial structural plan. It is essential to include every part of your site in your plan so that every word matches your brand persona and message.

Content Strategy

  • Think about your timing. Time of day has a large effect on online activities and you should try to maximize your potential reach by considering when you publish content.
  • Learn your audience. Use survey for quantitative data and customer meets for qualitative information. This will tell you more about how to approach creating content for your market.
  • Separate your brand into different personas to match three or four demographics with different needs, then create content for these different personas.
  • Create a content flow as part of your strategy creation process.

Content Execution

  • When creating copy keep the details in mind. Font style and size, kerning, and leading all matter. Your presentation is as important as your content.
  • Take time to make a solid headline.
  • When creating a post, plan the structure beforehand.
  • Create persona writers for your brand and build authority over time to grow AuthorRank.

Measure Effectiveness

  • Don’t measure outreach by just the links earned. Take into consideration factors like referral traffic and brand visibility.
  • Keep social metrics in mind during content marketing measurement campaigns.
  • Set up Google Alerts with a snippet from any major piece of content you make so that you will be alerted when someone copies it.
  • Think of content performance like baseball averages. One hit for every three pieces of content is solid performance.

Hopefully these short tips will help you make the transition from the old SEO practices to content creation. The more you invest in content, the more reward you will see later.

 

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3 Tips for Capitalizing on Mobile

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It should be pretty obvious by now that the shift to accessing the internet via mobile devices is not going to wane any time soon. Some have already recognized this and capitalized by integrating mobile into their overall marketing and media plans, but there are still many untapped ways to take advantage of the mobile market.

While one ROI firm recently suggested that marketers allocate 7 percent of the budget to mobile, leaving room for growth to 10 percent by 2016,  Bill Dinan at Search Engine Watch argues that there’s a high amount of opportunities for mobile minimization and you should be giving a higher percentage of your ad budgets.

Mobile consumers tend to be more ready to buy than others, and a study conducted by Nielson found that local mobile searchers are converting at much higher rates than desktop users.

Over 60 percent of those participating in the survey said they ultimately make the purchase. 20 percent even stated that when using mobile they are often looking to purchase immediately or within the hour, which shows a window of opportunity for marketers.

We have 3 tips to help you fully take advantage of the opportunities created by mobile.

  1. Know the Mobile Customer – Any good advertiser should be paying attention to customer motivations and the ways their intents are often connected with their methods. Mobile customers have different needs and desires, and a one-size-fits-all approach isn’t going to cut it.
  2. Contact Info is Essential – Calls and location information are always an important step in the path for mobile users to purchase. Most users will want to connect with a business before making a purchase, so make sure your phone numbers and location info are clearly displayed. If the customer can’t contact you when they want to make the purchase, they will likely move on to the next business.
  3. Understand the Differences Between Tablets and Smartphones – Consumers use smartphones and tablets for different things, and it is important for mobile marketers to keep this in mind. Most smartphone users are looking for and contacting local businesses, while smartphone users tend to do more research activities. Brand websites also tend to be more popular on tablets, while local directory apps are more popular on smartphones.

If your company is ready to leap into the mobile marketing world, and you should, remember these tips. They will help get you headed towards an effective marketing plan.

 

 

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How Google’s Changes Should Change the Reports You Use

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Google’s algorithm changes over the last decade have really made huge shifts in the way we search things. They also really help developers stay on their toes.

Initially, the SEO business was all about rankings. You told your client how you would get their keywords to the top of the search, and then showed them how high they were coming up in searches. Of course, it took a while to get their site to the top, but once you did, they were content.

Now, thanks mostly to Search+, it is the job of SEOs to get their clients to stop thinking about ratings. What Search+ has done is customize the results for every search you make based on search history, location, social media usage, and other criteria. That means everyone gets results catered to them, but it also results in your client’s site not appearing high in the rankings for some people.

Sujan Patel offers some other methods of tracking how your websites are performing, all of which can be found in Webmaster Tools and Google Analytics.

There are simple reports like “visitor growth” that show how your site is trending quickly and clearly, as well as old metrics that have risen in popularity. Such measurement tools like Impressions give you ideas of how your pages are appearing for similar search terms.

Another old metric that has become much more useful is your site’s average ranking. In January, Google announced changes to how they score site’s average rankings and now it gives a much closer average of “how a link’s position in Google search results should be important.”

While the older ways of Google made it easier for you to see how your site is performing, the changes in recent months have actually been an improvement for marketing towards target demographics. Unfortunately, this means improving your analytic skills is essential if you want to succeed. You may not be able to give your client keywords to search to see their performance, but if you know your analytic tools, you can still quickly show them how your SEO path is helping them grow their business.

 

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Facebook ‘Offers’ No Longer Free Ride

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You’ve seen the deals in your newsfeed. “Free chips and salsa” or “15% off next purchase” claimed by friends. These are part of Facebook Offers, which launched earlier this year as a way for businesses to reward their Facebook fans. It began as a free service, but Alistair Barr and Alexei Oreskovic report for Reuters that Facebook has announced merchants will be required “to pay at least $5 on related ads to promote each Facebook Offer to a targeted audience of fans and friends of fans.”

This change is likely in response to growing concerns about how Facebook can monetize its site. 

In addition to the cost, Facebook has opened up Offers to online-only businesses and adding barcodes for easy deal redemption. 

With the included cost for each ad, users will likely get a better experience. No longer will irrelevant ads for deals from businesses with no local stores appear in your newsfeed.

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7 Thing You Need to Know About Mobile SEO

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Just about everyone has a smart phone by now, so why is mobile SEO still a poor facsimile of desktop SEO? Even the most basic stats show that mobile SEO is worth paying attention to, as mobile devices accounted for 13% of all searches in June 2012 with 20% of clicks.

The problem is creating a mobile site isn’t easy, and effectively optimizing any given site for a mobile audience relies on several criteria.

SEO consultant Aleyda Solis at the BrightonSEO conference listed seven of the criteria you should consider when optimizing a site for mobile SEO, and we’re here to help you through it.

  1. How does your audience behave on your site? – Before you invest time and money into a mobile site, it’s first important to know if you even have enough of a mobile audience to make it worth your effort. Using Google Analytics, you can create a segment for organic mobile traffic, which will allow you to look at the volume of visits, devices used, and the landing pages they tend to hit, as well as what are the most popular keywords. If you know what type of content is most popular with mobile users, you can prioritize it when creating a mobile website.
  2. Where does your site appear in mobile search results? – Where your site appears in mobile search results is helpful in knowing what content you need to optimize for mobile use. Investigating these statistics, as well as what keywords and pages are already gaining visibility will help you prioritize.
  3. How does your audience use mobile search? – Knowing how your target audience uses mobile search allows you to make yourself more visible to them and increase your traffic. You can use Google’s Keyword Tool to find the keywords your audience are using, and Our Mobile Planet lets you check how consumers are using their mobile devices.
  4. How does your site render on mobile devices? – Testing your content on mobile devices is essential when designing a site because if your content doesn’t render correctly, visitors will promptly leave. Using Google’s Getmometer, PageSpeed Insights and the ‘Fetch as Google mobile bot’ in Webmaster tools, you can see how mobile users and bots see your website.
  5. What content and products are you offering to your mobile audience? – Mobile users are often looking for different content than your desktop visitors are. Identifying what your mobile customers are after, lets you know if you are catering to their needs. Often, mobile users focus more on localized content. If that is true for your audience, are you offering localized content? If you’re not, are you able to create some?
  6. Do you have the technical capacity to develop a mobile site? – If your website isn’t rendering correctly on mobile devices, you need to consider if you have enough of a budget to make it responsive, dynamically serve content or build a parallel mobile version. Each method has its pros and cons, but ideally you need to use responsive design. That’s not always possible though, depending on technical capacity, budget, and content needs.
  7. Based on these criteria, decide what type of mobile site you need – Depending on your site’s needs and abilities, you will know how you need to respond to creating a mobile site. David Moth at Econsultancy has a flowchart to use to make it easy for you.

There are different ways to handle mobile optimization, and hopefully this list has helped you identify the best route for you, but there is one thing that is true no matter what. Mobile SEO is becoming more important every day, and ignoring it is only hurting yourself.

 

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3 Reasons to Learn Online Marketing

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As a web designer or developer, it’s always important to understand what the client wants. That’s why it is strange how few designers and developers understand online marketing.

Understanding and implementing online marketing give any developer or designer a great advantage in the marketplace and promises much more of a long term reward than those that fail to learn about online marketing. This isn’t to say neglecting your designing or developing skills is a wise decision, but by combining your skills with online marketing, you can do three things:

1) Get more clients – When clients post ads for developers or design jobs, they often get responses detailing what features and formats the person could implement. They promise so many pages, or list how they are proficient in HTML5, jQuery, and W4C standards. This may seem like a great approach for contacting potential employers, but it has a great weakness.

Potential employers want to know what you will do for them, and what they want you to do is make more money. Employers want to hear that you will raise the number of subscribers a certain percent, or will raise their revenue. Wether you use HTML5 or jQuery is not of much importance to them.

There are plenty of good web designers that can make nice looking websites, but there are way less designers that know how to increase sales. Those that know online marketing will get the better clients, and higher rates.

2) Build Your Brand – The biggest problem for every freelancer is building a base of clients. It would be great for clients to just come to you ready to pay however much you want, but that is a fantasy. Or is it?

Building a strong personal brand online attracts clients by exhibiting your skills to them beforehand. This can be fairly difficult and requires a lot of perseverance, but there is a basic pattern. First, you build a popular blog, followed by establishing a decent social media following. Then, you participate in outside activities like conferences, and make yourself known about.

This path does two very important things for you. It establishes you as a reputable expert, and gains you tons of publicity many would pay for. When employers need work done, they go to the experts they know first, and if you’ve built a strong brand, they will know about you.

If you want to know more about building a personal brand, I highly recommend watching the TED talk by Jacob Cass.

3) Earn extra income – Freelancing is far from a stable career and anyone should be prepared for unexpected problems. That is why it is important to make yourself as financially secure as possible before the problems arrive.

One of the best options for securing your finances is to diversify your streams of income between client work and passive income. If you are already perceived as an expert in your field, creating a passive income shouldn’t be difficult. There are a slew of monetization options, such as creating and selling your own products or even simply displaying ads on your site.

It does take effort to create a product, and even more to market and sell it, but it could be extremely important in your future.

Think of it this way, if you want to run a local bakery, you have to be as good at business as you are at baking. Otherwise, the business won’t get off the ground. The same goes for creating a business online. If you want to be successful online, learn online marketing.

 

If you want to learn more about online marketing and the mistakes you can make while starting out, read more at 1stwebdesigner.

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How To Dominate Search With Content Marketing

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Google has made five recent SEO changes that will make most content marketers, writers, and bloggers quite happy. They play to your strengths. Some users may be less happy about these changes, however.

The changes were mostly made to keep more people on Google products, which isn’t a bad idea from a business perspective, but some may find the changes effect searching negatively.

The good news is, the changes were also made so that your results would be more personal by monopolizing on the fact that people are more likely to purchase something if they know their friend also likes it.

The even better news is these changes are great for anyone who makes content for a living. I will walk you through all of the changes and help you to take advantage of them.

1) Optimize personalized search – One of the biggest changes Google has made completely changed SEO by making search results personal. The results you get for a search will be different than mine, based on factors like your browsing history, the content you create and content shared by your social circles. People are finding their content more and more through social media networks and searching less.

So how can you optimize your content for personalized search? One option is you can increase your Google+ circles. Google is actively trying to get people to sign up for Google+, and in this instance, using Google+ and connecting with more people on there helps improve your search. The more people you have in your circles, the higher relevant content will show up in your searches. This also means that your circles can see your content when they search.

2) Increase social sharing – As a content creator, getting shares on social media is a great way to get your content high in the search rankings. According to a study by branded3, the more tweets leading to a URL you can get, the higher you will appear in rankings. For example, anyone that gets over 7,500 tweets (not an easy task) will appear in the top five results almost always. This type of logic most likely also works for Facebook.

As a content creator, capitalize on social sharing and you can beat your competition in the rankings. Just make sure to make the social sharing buttons obvious so that readers can find them, encourage your readers to share and try to court others with influence in your target social circles. Interview them or offer to do guest posts. Anything to establish a connection.

3) Employ semantic keyword research – Google is improving at segmenting search results, which gives you an opportunity to rank higher in verticals. This is a surefire way to get higher conversion rates because your prospective visitors are better targeted.

To take advantage of this, you’ll need to look for “advanced search” keywords. When you search, there is a way to refine results with a tool hidden in “show search tools”. Within this advanced search tool, you can look at “related searches”. Now you have semantic options you can test for the highest search volumes. There are also ways to improve your keyword list such as Google Insights for Search, which lets you narrow keywords down via categories.

4) Play with the Panda update – Google’s Panda update finally made life hard for spammers and content farms by harshly punishing sites with low quality content. This is good for all of the content creators who put hard work into long blog posts with useful content. Google even offered questions to determine the value of your content.

5) Implement the Google Authorship Mark-up – A search marketing firm proved rich snippet will increase SERP CTR and traffic. It’s that simple. Their analytics show a 150% increase when rich snippet was implemented. You might not get results quite that good, but it’s almost certain you will benefit if you implement the Google’s authorship snippet. It can be complicated, and it is slow to show results, but if you invest now you’ll see results in the not too distant future.

All of these Google changes have radically changed the SEO game, but they have made it a wonderful moment to be a content marketer. Those that put out shoddy content are being penalized, and there are all sorts of opportunities to really get your content out there.

 

For a more in depth look at author rank, read Neil Patel’s article at Quick Sprout.

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SEO Budgets Rising, Google Offers Warnings

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Google’s changes to their SEO policies have made optimization more and more difficult over the past few years. Chris Crum at WebProNews suggests that a new study from the world’s largest search marketing-specific nonprofit trade organization SEMPO reports that SEO spending is still going strong in spite of all of the free information available on the Internet.

The 72-page report, published by Econsultancy, looked at almost 900 companies and agencies and found that, “overall, the report depicts a stable industry, without making dramatic changes.” Despite significant changes in practices through the inclusion of new tools and algorithms, the survey reports that SEO has “very much the same goals in place.”

Most survey respondents increased their SEO budgets over recent years, and as low as 2% of those responding said they did not spend money on SEO. Meanwhile, the amount of agency billing for SEO services is on the rise. SEMPCO says “a significant rise in those spending less than $100k corresponds to higher numbers across the board, with the greatest increase in the $1 to $5 million range.”

One change that is particularly interesting is the statement by SEMPCO that “survey responses show a drop in the blunt objectives of driving traffic.” However, the amount of agencies citing brand reputation as their primary objective has consistently doubled annually. This is especially clear in the paid side of the industry.

What can’t be denied after the report is the value of the search marketing industry is only rising, even when faced by the rise in popularity of social media and Google algorithm updates that force sites to be less reliant on Google.

The report makes clear the “changes to the Google algorithm affects a large percent of marketers, or at least has them concerned,” and SEMPCO also notes “87% call the updates of the last 12-18 months ‘significant or highly significant'”. Most find the changes to be positive, but some legitimate brands have felt the backlash of the hunt for spam sites. Meanwhile, there are rumors of more Google updates in the future.

Thankfully, Google offers some advice on SEO, especially when beginning to look at hiring someone: “Deciding to hire an SEO is a big decision that can potentially improve your site and save time, but you can also risk damage to your site and reputation. Make sure to research the potential advantages as well as the damage that an irresponsible SEO can do to your site.”

Google does emphasize the benefits SEO agencies can provide, such as technical advice on website development, content development, keyword research, and expertise in specific markets and geographies.

They advise “before beginning your search for an SEO, it’s a great idea to become an educated consumer and get familiar with how search engines work.” Of course, they recommend their Webmaster Guidelines and Google 101: How Google crawls, indexes and serves the web as starting points. Google also recommends hiring an SEO early in the development process. They even offer a list of questions you can ask SEOs during your hiring process.

Google’s assistance with SEO doesn’t come without it’s warnings, however. “While SEOs can provide clients with valuable services, some unethical SEO’s have given the industry a black eye through their overly aggressive marketing efforts and their attempts to manipulate search engine results in unfair ways.”

It’s Google’s suggestion to be nervous of any SEO firms or agencies that contact you out of the blue, or one that asks you to link to them. “You should never have to link to an SEO.” They also warn that no firm can guarantee you a #1 ranking.

And if Google hasn’t already made you worn out from lists of recommendations, they also offer a list of deal-breakers when investigating an SEO, such as if the SEO owns shadow domains, puts links to their other clients on doorway pages or offers to sell keywords in the address bar.

Just because Google offers lots of advice, doesn’t mean they are making it easy to get on the first page of test results. But, they are offering resources to give your site its best shot and SEO doesn’t look to be going anywhere.

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