Is Google’s Mugshot Algorithm Putting People At Risk?

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A couple weeks ago, Google released an update directly aimed at the “industry” of websites which host mugshots, which many aptly called The Mugshot Algorithm. It was one of the more specific updates to search in recent history, but was basically meant to target sides aiming to extort money out of those who had committed a crime. Google purposefully targeted those sites who were ranking well for names and displayed arrest photos, names, and details.

Seeing how a week went by without response, you wouldn’t be judged for thinking that was the end of the issue, but finally one of the biggest sites affected, Mugshots.com, publicly responded to Google’s update. Barry Schwartz reported Mugshot.com published a blog post, in which they claim Google is endangering the safety of Americans.

Mugshots was among three sites who suffered the most from the algorithm, the others including BustedMugshots and JustMugshots.

In their statement, they say, “Google’s decision puts every person potentially at risk who performs a Google search on someone.”

If Mugshots.com could tone down the theatrics, they might have been able to make a reasonable argument. However, they also ignore there are many other means for employers and even common citizens to find out arrest records and details in less humiliating and more contextualized means.

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The 4 Scariest Local Marketing Mistakes You Can Make

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HalloweenThere have never been more opportunities for local businesses online than now. Search engines cater more and more to local markets as shoppers make more searches from smartphones to inform their purchases. But, in the more competitive markets that also means local marketing has become quite complicated.

Your competitors may be using countless online tactics aiming too ensure their online success over yours, and to stand a chance that means you also have to employ a similarly vast set of strategies. When this heats us and online competition begins to grow convoluted, some things get overlooked. The more you have to juggle, the more likely you are to make a serious mistake.

In true Halloween fashion, Search Engine Watch put together the four most terrifying local search mistakes that can frighten off potential customers.

Ignoring the Data Aggregators

A common tactic is to optimize Google+ listings, as well as maybe Yelp, or a few other high-profile local directories. But, why stop there? Google crawls thousands and thousands of sites that contain citations every day, so optimizing only a few listings is missing out on serious opportunities.

The most efficient way to handle this and optimize the sites most visible to customers, businesses should focus on data sources that Google actually uses to understand local online markets. The best way to do this is to submit business data to the biggest data aggregators, such as Neustar Localeze, InfoUSA, Acxion, and Factual.

Not Having and Individual Page for Each Business Location

A few years ago Matt Cutts, one of Google’s most respected engineers, said, “if you want your store pages to be found, it’s best to have a unique, easily crawlable URL for each store.” These days organic ranking factors have become much more influential in Google’s method of ranking local businesses, so this advice has become more potent than ever before.

There are also numerous non-ranking based reasons you should have optimized location pages for each location. If you don’t have actual results on individual pages, Google isn’t indexing that content separately, and instead only sees the results offered in a business locator. Think of it like optimizing a product site without product pages. If the results don’t have separate pages, it loses context and usability.

Ignoring the Opportunity to Engage Your Customers

Whether you want to face it or not, word of mouth has managed to become more important than ever as consumers talk about businesses online on social media. Each opinion has an exponentially larger audience than ever in history, so a single bad review is seen by hundreds or thousands of potential customers. Thankfully, that one review doesn’t have to be your down bringing.

First, if bad reviews get seen by more people, the same can be said for good reviews. If a bad review is an outlier, it might not make such an impact on viewers. But, more importantly, every review mention or review or interaction with your business gives you the opportunity to engage them back. If you see a positive mention online, showing gratitude for the remark opens up an entirely new connection with your brand. Similarly, a bad review can be salvaged by simply asking how changes can be made to improve their experience in the future.

Not Using Localized Content

Pretty much every local online marketer has heard about the importance of using the relevant keywords in their content so their website ranks for those terms. But, they tend to only use this logic for the products or types of services they offer.

Local keywords including ZIP codes, neighborhoods, or popular attractions can do as much to help you stand out for important searches as product based keywords can. Simply including information about traffic or directions can help you start ranking for search terms your competitors are missing.

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New Study Shows How Local Businesses Can Optimize for the Google Carousel

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Google’s Carousel may seem new to most searchers, but it has actually been rolling out since June. That means enough time has past for marketing and search analysts to really start digging in to see what makes the carousel tick.

If you’ve yet to encounter it, the carousel is a black bar filled with listings that runs along the top of the screen for specific searches, especially those that are location based or for local businesses such as hotels and restaurants. The carousel includes images, the businesses’ addresses, and aggregated review ratings all readily available at the top, in an order that seems less hierarchical than the “10 pack” listings previously used for local searches.

Up until now, we’ve only had been able to guess how these listings were decided based on surface level observations. But, this week Digital Marketing Works (DMW) published a study which finally gives us a peak under the hood and shows how businesses may be able to take some control of their place in the carousel. Amanda DiSilvestro explains the process used for the study:

  • They examined more than 4,500 search results in the category of hotels in 47 US cities and made sure that each SERP featured a carousel result.
  • For each of the top 10 hotels found on each search, they collected the name, rating, quantity of reviews, travel time from the hotel to the searched city, and the rank displayed in the carousel.
  • They used (equally) hotel search terms—hotels in [city]; best hotels in [city]; downtown [city] hotels; cheap hotels in [city].
  • This earned them nearly 42,000 data points on approximately 19,000 unique hotels.
  • They looked at the correlation between a hotel’s rank in a search result based on all of the factors discussed in step 1 to determine which were the most influential.

Their report goes into detail on many of the smaller factors that play a role, but DMW’s biggest findings were on the four big factors which determine which businesses are shown in the carousel and where they are placed.

1. Google Reviews – The factor which correlated the most with the best placement in the carousel were by far Google review ratings. Both quantity and quality of reviews clearly play a big role in Google’s placement of local businesses and marketers should be sure to pay attention to reviews moving forward. However, it is unclear how Google is handling paid or fake reviews, so many might be inspired to try to rig their reviews. For long-term success, I would suggest otherwise.

2. Location, Location, Location – Seeing as how the Google Carousel seems built around local businesses, it shouldn’t be a surprise that location does matter quite a bit. Of the 1,900 hotels in the study, 50 percent were within 2 miles of the search destination, while 75 percent were within 13 minutes of travel. Businesses would benefit from urging customers to search for specific landmarks or areas of cities, as you never know exactly where Google will establish the city “center”.

3. Search Relevancy and Wording – According to the findings, Google seems to change the weight of different ranking factors depending upon the actual search. For example, searching “downtown [city] hotels” will result in listings with an emphasis on location, while “best hotels in [city]” gives results most dependent on review rankings.

4. Primary Markets and Secondary Markets – It seems both small and larger businesses are on a relatively flat playing field when it comes to the carousel. Many small hotels are able to make it into the listings, right next to huge chains. The bigger businesses may have more capabilities to solicit reviews, but no hotel is too small to be considered for the carousel.

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Bing Partners With Klout To Verify Social Personas

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Bing gave people more control over what shows up about them online last week when they partnered with Klout to create Bing Personal Snapshots. Personal Snapshots are an extension of the previously implemented People Snapshots, but it functions to give you some say in how you appear within the Snapshot column on Bing.

Bing and other search engines are one of the most common ways to find information about people, but those search engines usually gather that information from social media, which isn’t always full of information we want displayed to everyone who searches our names.

These new Personal Snapshots allows you to ensure the information you want displayed is shown while your more personal or embarrassing details can be withheld.

This works by allowing users to sign up for Klout and claim a profile, which Bing will then connect to your social networking profiles. From there, you’ll have some ability to manage your digital appearance and persona. The update will also allow Bing to show your most influential moments from social media within the same bar, along with a verified badge.

This isn’t total control over your online identity, but the change gives more power over your online presence than previously available.

If you don’t have a profile with Klout already, you should be aware that it is a social ranking website which relies on analytics to evaluate individuals’ online influence over social networks.

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Matt Cutts Says Redirecting Users Based on Location Data Isn’t Spammy

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Leave it to Matt Cutts to always be there to clear the air when there is an issue causing some webmasters confusion. One webmaster, Peter, asked Matt Cutts whether geo-detecting techniques is actually against Google’s policies, as it is common for websites to be designed so that users are given the information (price, USPs) most relevant to their lives based on geo-location.

In some understandings of Google’s policies, this may be against the rules, but it turns out all is fine, so long as you avoid one issue.

In one of his Webmaster Chat videos, Cutts explained that directing users to a version of a site, or delivering specific information based on location are not spammy or against Google’s policies. It only makes sense to offer viewers information that actually applies to their lives.

What Google does consider spam is directing their crawlers or GoogleBot to a web page of content that users cannot see. Sending GoogleBot to a different location that what visitors see is a bad idea, which is considered spam or a form of cloaking. Instead, treat GoogleBot as you would any user, by checking the location information and sending the crawler to the normal page reflecting that data.

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How Can Local Businesses Optimize for Google Carousel?

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Most of the changes we see to Google are relatively minor. The average user might notice that the layout is a little different, or the ads are in a new place, but in general most of the massive changes to Google occur under the hood, in their search ranking and spam fighting algorithms. But, as you’ve probably seen by now, Google Carousel is Google’s latest update, and it is a fairly substantial change to how Google users see results.

The carousel is a row of images across the top of some search engine result pages (SERPs) laid on top of a black background. At the moment, the carousel contains up to 20 results, and it appears mainly on SERPs for travel, hospitality, or restaurant related searches. However, the carousel has also sporadically been appearing on queries for sports, entertainment, and education, suggesting the future directions the carousel may be expanding in.

Instead of getting what was called the 6- or 10-pack, users get these images as well as review ratings, property name, and address. To compliment the new carousel you also see the usual sponsored links you often get for other searches. Interestingly, the variation of terms for which the carousel appears seems to be random. Jim Yu from Search Engine Watch notes that a search for “hotels near disneyland” gets the carousel, while “disneyland hotels” did not.

The first bit of good news for search marketing professionals is that all of the results included in the carousel are essentially all in the first spot. Of course the majority of viewers will likely view the results from left to right, but they are not visually ranked in the same manner they were before.

The other good news is that the Google Carousel opens up numerous opportunities for local businesses to strengthen their brand online. BrightEdge research reported that the carousel currently affects 14 percent of keywords across all industries, with travel and hospitality being the most affected.

Restaurants are also highly impacted by the new layout, while entertainment terms only get the carousel for five percent of searches. Clearly, those most affected are also those with the most to gain: local businesses.
There are a few things you can do to ensure you’re business gets into the carousel for relevant searches in your area, and to be sure to beat the other competition within the listings. Yu suggests:

  • Set up a Google Places for Business and Google+ page. You can visit this post to learn more about the most important aspects of both services, and understand how to merge the two types of pages for a single business.
  • Make sure images for your pages are high resolution, unique, and up to date. Keep them sorted in terms of priority, so that users will see the images you want them to first.
  • Encourage happy customers to review your business on Google. Not only will it help you gain conversions online, research has shown it plays a large role in getting your business in the carousel.
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Google Speeds Up Mobile Search With Ping Attribute

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SpeedometerHave you noticed a difference using Google on your smartphone this past week? Last week Ilya Grigorik, a Google developer advocate, announced Google was making a tiny tweak which should speed up mobile search on both Safari and Chrome by 200-400 milliseconds.

The company implemented an attribute called <a ping>, which allows them to basically do the click tracking and redirect practically at the same time, as Barry Schwartz explained.

You might not actually be experiencing search with the change, since Google is “gradually rolling out this improvement to all browsers that support the <a ping> attribute.” Grigorik also took the time to explain exactly how the change works:

What’s the benefit? Whenever the user clicks on a result, typically they are first sent to a Google URL redirector and then to the target site. With <a ping>, the click is tracked using an asynchronous call, meaning that the user sees one less redirect and a faster overall experience!

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Matt Cutts Says Not To Hold Out Hope For PageRank Update Before 2014

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It remains incredibly unclear what Google’s thoughts or plans are for PageRank, as Matt Cutts, Google’s head of search spam, commented on Twitter yesterday that there won’t be any updates to PageRank or the toolbar anytime before 2014.

Neils Bosch asked the esteemed Google engineer whether there would be an update before next year, to which Cutts responded, “I would be surprised if that happened.”

According to Search Engine Land, it has been over 8 months since the last Google Toolbar PageRank update, back on February 4, 2013. Many have proclaimed the toolbar dead, but Cutts has personally defended the toolbar on a Webmaster chat within the past year, and said the toolbar won’t be going away.

However, as Cutts himself explained, Chrome doesn’t have a PageRank extension, Google dropped support for Firefox in 2011, and Internet Explorer 10 doesn’t support toolbar extensions. It seems clear there will be less and less of an audience for the toolbar, so its relevancy and use will likely taper off until it just kind of disappears.

It is always possible that Google might put out a surprise update next year, but don’t expect PageRank to be around forever.

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New Study Disputes Bing It On Challenge Claims

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Do you remember last year when Bing aggressively marketed their “Bing It On” challenge? Back then, Bing also made the claim that searchers prefered Bing in the blind test 2:1. Now, a recent study from the “Freakonomics” blog harshly disputes Bing’s claims as well as strongly critiquing their marketing of the study as possibly constituting deceptive advertising.

Law and economics professor Ian Ayers explained the study and says the claims made by Bing came from a small sample of only 1,000 participants, too few to be a reliable sample of the population. He attempted to replicate the study at Yale Law School where he teaches:

I set up a similar-sized experiment using Microsoft’s own BingItOn.com site to see which search engine users prefer. We found that, to the contrary of Microsoft’s claim, 53 percent of subjects preferred Google and 41 percent Bing (6 percent of results were “ties”)…

The thing is the results of this study still aren’t too bad for Bing. Yes, it shows that Bing’s claims may have been disingenuous, and Google could very possibly still be the more favored search engine. However, Bing still came out with a very respectable number of people favoring their search engine. This could be a sign that Bing could very feasibly grow their market share further than they have. They currently take 18 percent of the market, compared to Google’s static 67 percent.

Of course, Microsoft has responded to the study already. They issued a formal statement from Matt Wallaert, behavioral scientist at Bing, which read:

The professor’s analysis is flawed and based on an incomplete understanding of both the claims and the Challenge. The Bing It On claim is 100% accurate and we’re glad to see we’ve nudged Google into improving their results. Bing it On is intended to be a lightweight way to challenge peoples’ assumptions about which search engine actually provides the best results. Given our share gains, it’s clear that people are recognizing our quality and unique approach to what has been a relatively static space dominated by a single service.

There was also a much more extensive response to the Ayers study in the form of a post on the Bing Blog.

And of course, Matt Cutts from Google couldn’t help but share his two cents on Google+:

Freakonomics looked into Microsoft’s “Bing It On” challenge. From the blog post: “tests indicate that Microsoft selected suggested search words that it knew were more likely to produce Bing-preferring results. …. The upshot: Several of Microsoft’s claims are a little fishy. Or to put the conclusion more formally, we think that Google has a colorable deceptive advertising claim.”

I have to admit that I never bothered to debunk the Bing It On challenge, because the flaws (small sample size; bias in query selection; stripping out features of Google like geolocation, personalization, and Knowledge Graph; wording of the site; selective rematches) were pretty obvious.

So yes, Bing’s study had a fair amount of problems, and their critics seem poised to take action about deceptive marketing, but there is an upshot for Bing. The search engine still performed very well in the results and could gain a fair amount of searchers in the future. But, it also confirms something Bing may have been more worried about. As Greg Sterling points out, “the Google brand and not necessarily search quality is now what sustains Google’s dominance in search.”

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The 6 Things SEO Con Artists Will Tell You

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Just as with any field, there are plenty of supposed SEO experts who are more than happy to offer your services and guarantees they can’t back up in order to get you to sign a contract. There are a few different ways these scammers operate, but when it boils down to it they all promise online success while stealing your money.

Any time you are hiring a company for online marketing, it is best to do your homework and ensure you’re getting what you’re paying for. You can find great success online, but if an offer sounds too good to be true, it probably is. Jaydeep Dosi from Search Engine Journal shares the most common claims you should be wary of.

We Offer Free Services

Proper SEO is time consuming to manage, the economy is unforgiving, and search engine optimization is a highly competitive field. How could any business with a long-term hope of survival offer free of cost services? The answer is they can’t. Yes, real SEO professionals are able to offer special rebates or low pricing occasionally. You will even see offers for one odd service offered for free within a larger transaction, but nothing comes entirely for free. SEO “experts” claiming not to charge you are likely more interested in your information and other details you don’t want them getting ahold of.

We Guarantee First Page Ranking

Watch the wording on these types of offer closely. Many SEO professionals emphasize their goal to get your site to the first page on search engine results pages (SERPs), but they can’t honestly guarantee it. They also can’t guarantee any level of traffic, though that is also certainly a goal. The reality is search engines guard their information closely, and they change their algorithms all the time. We work to stay on top of these changes and learn as much as we possibly can to gain exposure and visibility, but nothing is guaranteed.

We Submit Your Site to Hundreds of Search Engines

This isn’t a lie so much as a misrepresentation. Think for a second. How many people do you know using any search engine besides one of the main few. Google, Bing, and Yahoo are all still relevant in their own ways, but there aren’t hundreds of useful search engines. There aren’t even tens of relevant search engines. You really don’t need your site submitted to more than two or three of the most popular engines, so don’t get caught paying for wasteful services.

We Have Connections Within Google!

Any company advertising this way is a downright fraud. The majority have absolutely no connection with actual Google employees. But, more importantly, do you really think a Google employee is going to risk their job to help a friend rank their client’s sites higher? Nope.

We Know Everything About Google’s Algorithms

A company may claim to be an expert on Google’s algorithms, but you should press them to share exactly what they mean. While one might be an “expert” in that they keep up constantly with all the latest news and information about how Google’s search engines operate, it might be hard to consider them a real expert compared to an actual Google engineer. However, an SEO professional claiming to know every detail of Google’s algorithms is blatantly lying. These algorithms are dynamic and ever-evolving, not to mention they are so complex it would be impossible to know and understand the entire system. Search engines aren’t telling us their secrets.

We Have a Secret Formula for Success

The worst snake oil peddlers don’t even try to tell you what they will actually do. Successful SEO practices are no secret, and anyone who will help you achieve your goals will tell you so. To be truly successful in SEO, you just need to work hard and with focus from the very beginning and be responsible for keeping up to date with the current best practices and guidelines.

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