Google Adds Click-to-Call to Estimated Total Conversions

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Click-to-Call Ads

Source: Search Engine Watch

Google announced advertisers will find that phone calls from mobile click-to-call ads are now listed in the regular Conversion columns of AdWords, as of Tuesday. This is one of the first steps since Google made their October 1st statement that they would make it easier for advertisers to optimize their bidding strategy for click to call. They are working to make phone calls an important conversion type within AdWords.

With the new update calls made by customers from an AdWords ad, for both mobile and desktop searchers, will be reported in a new column within Estimated Total Conversions.

Before now, click-to-call ads were found under a “Phone Call Conversions” column, but now advertisers will be able to integrate many free automated bidding tools from AdWords to optimize their bidding campaigns and improve performance.

This is a great move for advertisers as 70 percent of mobile searchers call businesses directly from the search results. Google estimates over 40 million phone calls are made every month from Google search ads to advertisers.

At the moment, the new click-to-call conversions are available in countries where Google has forwarding numbers available. This includes the U.S., UK, Germany, and France.

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Widespread Reports of CTR Dropping in Google AdSense

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Google AdSenseIt seems something odd is happening over at Google AdSense. While there is always a pretty much constant stream of complaints coming in about drops in CTRs (click through rates), they are usually isolated cases. Most often, an individual is simply experiencing a problem and their issues are easily resolved.

But, over the past week there has been an unusually large number of people complaining at both the Google AdSense Help and WebmasterWorld forums that their CTR have declined significantly in the past weeks. As Barry Schwartz noticed, not only is the number of threads enough to raise an eye, but there are some who are saying this is having a big impact on their earnings. Clearly something is afoot.

Some quotes from commenters include:

My blog traffic still increasing but adsense earnings dropped from three days. I have a message from adsense help as “Your earnings were 76% below our forecast”.

and

At the risk of getting screamed at for asking this question (yet again). My ctr went down the last 3 days (Sunday,Monday, Today) a whopping 75%!

Not everyone is experiencing the drop in CTR (Schwartz himself has seen an increase), but this appears to be a widespread enough issue to cause some alarm. The world isn’t ending, but you should probably check out your own CTR to make sure everything is alright.

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Google Shuts Down AdWords Offer Extensions

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rip-offersAfter an underwhelming debut in February, it appears AdWords Offer Extensions is being sent to the grave in favor of Google Offers. Ginny Marvin explains that AdWords Offer Extensions was intended to allow advertisers to dedicate extra real estate in their search ads to promoting in-store coupons and discounts. There was little excitement surrounding the announcement, and a new alert informs users that Offer Extensions was sent to the chopping block on November 1st.

The alert was posted on the support page for Offer Extensions. It reads:

Starting on November 1, 2013, we will no longer support offer extensions in AdWords. On that date, offer extensions will stop showing in your ads and offer extensions reporting will stop showing in your account. No action is required.

We recommend reviewing your campaigns to ensure your messaging continues to fit your goals. To retain offer extensions reporting for your records, remember to download campaign reports before November 1. Consider using sitelinks or Google offers to promote your deals and offers in the future.

On the other hand, on October 24, Google announced an updated self-service tool that allowed US businesses to create Google Offers. This way, consumers can use their smartphones to redeem and save coupons and promotions. These offers are distributed through Google Maps, Google+, Google Wallet, and the Google Offers app and website. It appears Google is putting their investments into turning Google Offers into a success, rather than trying to force AdWords Offer Extensions to catch on.

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The Best Metrics For Successful Marketing

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Metrics are an essential part of every online marketer’s life. They are an absolute necessity for knowing exactly how your campaigns are performing and how you can best make improvements. It may be of some surprise however that these metrics can be broken down and separated into four basic lifestyle stages of marketing: attracting, engaging, converting, and renewing. Everyone has their preferences, but Noran El-Shinnawy has some suggestions for the best metrics for each stage in your process.

Stage 1: Attract

  • Impressions

In the first stage, it is best to simply let yourself be guided by a set of three questions, metrics aren’t necessarily as important as ensuring your are communicating the right message to your audience. If you can say yes to the following three questions, you’re on the right track.

  • Is this the right message?
  • Is this the right audience?
  • Is this the right time?

For PPC, getting these three questions right relates to how you are handling techniques like keyword choice, targeting, and bidding.

Stage 2: Engage

  • Clicks
  • CTR

Creating the ads is the fun part of marketing. You get to be creative and finally engaging your creative side of your brain is a welcome relief from data and graphs. The metrics will help you measure how others are relating to your copy, but you can also check out these five tips for writing better ads.

Stage 3: Convert

  • Conversion
  • Cost
  • Cost Per Conversion
  • Conversion Rate
  • Revenue Per Conversion
  • ROI
  • Average Position
  • Average
  • CPC

Most often we find ourselves thinking about ROI purely in terms of dollars and sales. But, not every business benefits from that model. For others, ROI could be better informed by being associated with the value of page views, leads generated, and other such considerations.

Start out by installing a conversion tracking and analytics tools. This will open your eyes to the other possibilities for determining your ROI, while keeping you in-tune with the important numbers like total revenue and advertising cost. If you invest in your metrics, you can make smarter bidding decisions, and keep your focus on the most profitable ads for you.

Stage 4: Renew

  • Returning Visitors
  • Returning Visitors Revenue

The end phase is where you make improvements and complete the cycle. After the third phase, visitors have two options. They can convert, or they can choose to not convert. In both cases, there is valuable information to be gathered.

If they didn’t convert, investigate and find out what kept them from converting. You can go after them with targeted remarketing campaigns, or you can analyze their path to determine why they weren’t convinced to convert. Was there a technical problem on your site?

Did they not find your products or services compelling? Were your prices too high? Finding out these answers tells you what you need to do in the future.

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Could Bing Ads Be Better For Small Businesses?

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Just as with search, when we talk about PPC advertising, we almost naturally shift the majority of our attention to Google and their AdWords advertising platform. It makes sense on the surface, Google receives a significantly higher volume of search than other engines and even higher CTRs. But, some marketing analysts are beginning to believe it may be more effective to put an emphasis on Bing ads, especially if you are advertising for a small business.

Pricing Engine, a small business marketing platform, has found that Bing ads are “more efficient” than AdWords, as they become a lower cost source of leads for small businesses.

As Search Engine Land reported, Pricing Engine examined their own data from hundreds of accounts, and they found that CTRs were indeed marginally higher on Google, but CPCs were significantly higher. As such, it seems that you actually get more for your dollar with Bing ads.

Big brands will still favor the higher volume of searches on Google, but smaller businesses don’t require the same kind of scale. Investing in marketing with a better return per cost may pay off in the long run.

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Google Updates AdWords Ad Rank Algorithm

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You might not have noticed, but AdWords is working a little different since an algorithm update was quietly introduced on Tuesday. For the most part, not much is different, but there is a notable change in the ad extensions are now working as a factor in determining as positioning.

The update was announced in a blog which details all of the parts of the update. But, the big takeaway is that AdWords was updated mainly to take into account the new features that have rolled out over the past year.

Ad extensions now have an affect of how ads are positioned in Google’s search results. To show how this is working, Google gave the example of two identical ads with the same bid and quality score. With the update, the ad with extensions is more likely to appear in the higher ad position.

You may also see that a higher quality score, bid, or a combination of both also increases the likelihood of extensions appearing. Ad Rank also plays a similar role in deciding whether extensions appear.

As for what this means to marketers, Chris Roat, Staff Software Engineer for Google, says that Google expects ads with extensions to perform better and possibly see a lower cost per click with a higher click-through rate:

“You may see lower or higher average CPCs in your account. You may see lower CPCs if your extensions and formats are highly relevant, and we expect a large positive performance impact relative to other competitors in the auction. In other cases, you may see higher CPCs because of an improvement in ad position or increased competition from other ads with a high expected impact from formats.”

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Google Expands Social Info in Ads and Updates Their Terms of Service

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Google made waves last week when they announced the expansion of how “Shared Endorsements” are used in ads, as well as the change to their terms of service to reflect this. The funny thing is, most people don’t understand what is actually changing.

The majority were simply confused when they heard that Google was implementing the use of social information into ads, because that has been going on for about two years now. But, as Danny Sullivan explains, the devil is in the details.

Throughout 2011, Google made changes which allowed advertisers to begin integrating images of people who liked their pages on Google+ into text and display ads. All that really showed was a small profile picture, and the phrase “+1’d this page.”

Starting on November 11, that won’t quite be the case. More than simply the people who +1 a page is going to be shown in ads. For example, if you comment, leave a review, or even follow a particular brand, those types of actions can be shown in ads on Google. A mockup of how it will appear is below.

These changes won’t take place until November, but don’t expect a prompt roll-out. It is possible you may start seeing the changes starting the 11th, but more likely it will gradually appear over the span of a few days or even a couple of weeks.

Not much else is known about how advertisers will be able to create these types of ads yet. Most likely, Google would not have announced the update this early, except they had to get the terms of service updated before they could even begin to implement this feature.

If you don’t want to appear in any of these types of ads, you can go to this page and click the tickbox at the bottom to opt out for all ads in the future.

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New Google AdWords Logo and Web UI Begins to Appear

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It seems like everything looks different over at Google these days. Not only has their logo subtly flattened out, but the way we see a significant number of searches has been greatly altered with the introduction of the Google Carousel. Now, AdWords seems to be following suit as reports have started to come in of a new logo and web UI design.

As Search Engine Land reported, Rick Galan tweeted out a screenshot of the new appearance. The logo is now integrated directly into the navigation bar and the green coloring of the bar has been replaced by Google’s widely used desaturated blue-grey.

The new AdWords logo might by signaling a redesign of all Google product logos towards a more flat design, such as what they have done with their flagship logo. Their old logo is below for comparison.

It could also simply just be a test as Google has not released any public statement or announcement for the logo, so much is unclear, especially how long a roll out might take. No one knows when we will see the change, but don’t be surprised if your AdWords experience looks different in the near future.

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Google AdWords Gains Web UI Copy and Paste Functionality

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AdWords Editor is one of the best tools available for editing and building out campaigns and ad groups, but it has its limits. For example, it would be convenient to be able to break up an ad group, clone a campaign, or copy keywords right into the Web UI. Thankfully, now you can, as Ginny Marvin reports. This week, Google added copy and paste functionality for the Web UI, making AdWords Editor even better than before.

Users are now able to copy keywords, ads, ad groups, or entire campaigns directly into the Web UI with the simple keyword shortcuts you are already used to. Simply press Ctrl-C/Cmnd-C and Ctrl-V/Cmnd-V. Though if you want, you can also use the Edit drop down menu.

Martin suggests the final version of the update might not be exactly as Google’s screenshot shows. Apparently you may see “Copy to” instead of “Copy” in the drop down, and you might not see the option to “copy keywords as paused”. Other than that, the tool is expected to roll out as planned.

You will be prompted when copying keywords to select both the campaign and ad group where you would like them to be copied.

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New AdWords Update Includes Estimated Total Conversions

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googleadwordsGoogle AdWords announced yesterday a major reporting update to conversion tracking called Estimated Total Conversions will be rolling out over the next few weeks. The new feature provides estimates of conversions which take place over multiple devices and adds this to the conversion reporting we are already accustomed to.

Once enhanced campaigns launched earlier this year, search advertisers have had more control to combine mobile and desktops with the ability to further modify bids by mobile as well as other targeting considerations. There was a missing piece limiting the effectiveness of campaigns. We had limited data on how consumers actually navigate and convert across multiple device options.

What is a Cross-Device Conversion?

The widespread use of mobile and tablet devices to browse and shop online has greatly influenced how we actually interact with businesses. From our couch, we can have three options for achieving our online goals within reach, and it has been shown that we choose different devices for different tasks.

A study from Google last month found that more than 90 percent of multi-device consumers move sequentially through several screen like mobile to desktop, or mobile to tablet in order to complete transactions. There are even those who move from desktop screen to desktop screen, likely going from work to home computers. Anytime a person begins the actions that initiate a conversion on one screen, only to complete the conversion later on another screen, that is a cross-device conversion.

How Estimated Total Conversion is Calculated

Google calculates these types of conversions for advertisers based on how their customers convert when they are logged in. Then, they use this data to extrapolate out data to estimate what the total conversions from cross devices may be. The data is only used in aggregate and is not personally identifiable according to Search Engine Watch.

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