HalloweenThere have never been more opportunities for local businesses online than now. Search engines cater more and more to local markets as shoppers make more searches from smartphones to inform their purchases. But, in the more competitive markets that also means local marketing has become quite complicated.

Your competitors may be using countless online tactics aiming too ensure their online success over yours, and to stand a chance that means you also have to employ a similarly vast set of strategies. When this heats us and online competition begins to grow convoluted, some things get overlooked. The more you have to juggle, the more likely you are to make a serious mistake.

In true Halloween fashion, Search Engine Watch put together the four most terrifying local search mistakes that can frighten off potential customers.

Ignoring the Data Aggregators

A common tactic is to optimize Google+ listings, as well as maybe Yelp, or a few other high-profile local directories. But, why stop there? Google crawls thousands and thousands of sites that contain citations every day, so optimizing only a few listings is missing out on serious opportunities.

The most efficient way to handle this and optimize the sites most visible to customers, businesses should focus on data sources that Google actually uses to understand local online markets. The best way to do this is to submit business data to the biggest data aggregators, such as Neustar Localeze, InfoUSA, Acxion, and Factual.

Not Having and Individual Page for Each Business Location

A few years ago Matt Cutts, one of Google’s most respected engineers, said, “if you want your store pages to be found, it’s best to have a unique, easily crawlable URL for each store.” These days organic ranking factors have become much more influential in Google’s method of ranking local businesses, so this advice has become more potent than ever before.

There are also numerous non-ranking based reasons you should have optimized location pages for each location. If you don’t have actual results on individual pages, Google isn’t indexing that content separately, and instead only sees the results offered in a business locator. Think of it like optimizing a product site without product pages. If the results don’t have separate pages, it loses context and usability.

Ignoring the Opportunity to Engage Your Customers

Whether you want to face it or not, word of mouth has managed to become more important than ever as consumers talk about businesses online on social media. Each opinion has an exponentially larger audience than ever in history, so a single bad review is seen by hundreds or thousands of potential customers. Thankfully, that one review doesn’t have to be your down bringing.

First, if bad reviews get seen by more people, the same can be said for good reviews. If a bad review is an outlier, it might not make such an impact on viewers. But, more importantly, every review mention or review or interaction with your business gives you the opportunity to engage them back. If you see a positive mention online, showing gratitude for the remark opens up an entirely new connection with your brand. Similarly, a bad review can be salvaged by simply asking how changes can be made to improve their experience in the future.

Not Using Localized Content

Pretty much every local online marketer has heard about the importance of using the relevant keywords in their content so their website ranks for those terms. But, they tend to only use this logic for the products or types of services they offer.

Local keywords including ZIP codes, neighborhoods, or popular attractions can do as much to help you stand out for important searches as product based keywords can. Simply including information about traffic or directions can help you start ranking for search terms your competitors are missing.

Google’s Carousel may seem new to most searchers, but it has actually been rolling out since June. That means enough time has past for marketing and search analysts to really start digging in to see what makes the carousel tick.

If you’ve yet to encounter it, the carousel is a black bar filled with listings that runs along the top of the screen for specific searches, especially those that are location based or for local businesses such as hotels and restaurants. The carousel includes images, the businesses’ addresses, and aggregated review ratings all readily available at the top, in an order that seems less hierarchical than the “10 pack” listings previously used for local searches.

Up until now, we’ve only had been able to guess how these listings were decided based on surface level observations. But, this week Digital Marketing Works (DMW) published a study which finally gives us a peak under the hood and shows how businesses may be able to take some control of their place in the carousel. Amanda DiSilvestro explains the process used for the study:

  • They examined more than 4,500 search results in the category of hotels in 47 US cities and made sure that each SERP featured a carousel result.
  • For each of the top 10 hotels found on each search, they collected the name, rating, quantity of reviews, travel time from the hotel to the searched city, and the rank displayed in the carousel.
  • They used (equally) hotel search terms—hotels in [city]; best hotels in [city]; downtown [city] hotels; cheap hotels in [city].
  • This earned them nearly 42,000 data points on approximately 19,000 unique hotels.
  • They looked at the correlation between a hotel’s rank in a search result based on all of the factors discussed in step 1 to determine which were the most influential.

Their report goes into detail on many of the smaller factors that play a role, but DMW’s biggest findings were on the four big factors which determine which businesses are shown in the carousel and where they are placed.

1. Google Reviews – The factor which correlated the most with the best placement in the carousel were by far Google review ratings. Both quantity and quality of reviews clearly play a big role in Google’s placement of local businesses and marketers should be sure to pay attention to reviews moving forward. However, it is unclear how Google is handling paid or fake reviews, so many might be inspired to try to rig their reviews. For long-term success, I would suggest otherwise.

2. Location, Location, Location – Seeing as how the Google Carousel seems built around local businesses, it shouldn’t be a surprise that location does matter quite a bit. Of the 1,900 hotels in the study, 50 percent were within 2 miles of the search destination, while 75 percent were within 13 minutes of travel. Businesses would benefit from urging customers to search for specific landmarks or areas of cities, as you never know exactly where Google will establish the city “center”.

3. Search Relevancy and Wording – According to the findings, Google seems to change the weight of different ranking factors depending upon the actual search. For example, searching “downtown [city] hotels” will result in listings with an emphasis on location, while “best hotels in [city]” gives results most dependent on review rankings.

4. Primary Markets and Secondary Markets – It seems both small and larger businesses are on a relatively flat playing field when it comes to the carousel. Many small hotels are able to make it into the listings, right next to huge chains. The bigger businesses may have more capabilities to solicit reviews, but no hotel is too small to be considered for the carousel.

Google made waves last week when they announced the expansion of how “Shared Endorsements” are used in ads, as well as the change to their terms of service to reflect this. The funny thing is, most people don’t understand what is actually changing.

The majority were simply confused when they heard that Google was implementing the use of social information into ads, because that has been going on for about two years now. But, as Danny Sullivan explains, the devil is in the details.

Throughout 2011, Google made changes which allowed advertisers to begin integrating images of people who liked their pages on Google+ into text and display ads. All that really showed was a small profile picture, and the phrase “+1’d this page.”

Starting on November 11, that won’t quite be the case. More than simply the people who +1 a page is going to be shown in ads. For example, if you comment, leave a review, or even follow a particular brand, those types of actions can be shown in ads on Google. A mockup of how it will appear is below.

These changes won’t take place until November, but don’t expect a prompt roll-out. It is possible you may start seeing the changes starting the 11th, but more likely it will gradually appear over the span of a few days or even a couple of weeks.

Not much else is known about how advertisers will be able to create these types of ads yet. Most likely, Google would not have announced the update this early, except they had to get the terms of service updated before they could even begin to implement this feature.

If you don’t want to appear in any of these types of ads, you can go to this page and click the tickbox at the bottom to opt out for all ads in the future.

Bing gave people more control over what shows up about them online last week when they partnered with Klout to create Bing Personal Snapshots. Personal Snapshots are an extension of the previously implemented People Snapshots, but it functions to give you some say in how you appear within the Snapshot column on Bing.

Bing and other search engines are one of the most common ways to find information about people, but those search engines usually gather that information from social media, which isn’t always full of information we want displayed to everyone who searches our names.

These new Personal Snapshots allows you to ensure the information you want displayed is shown while your more personal or embarrassing details can be withheld.

This works by allowing users to sign up for Klout and claim a profile, which Bing will then connect to your social networking profiles. From there, you’ll have some ability to manage your digital appearance and persona. The update will also allow Bing to show your most influential moments from social media within the same bar, along with a verified badge.

This isn’t total control over your online identity, but the change gives more power over your online presence than previously available.

If you don’t have a profile with Klout already, you should be aware that it is a social ranking website which relies on analytics to evaluate individuals’ online influence over social networks.

It seems like everything looks different over at Google these days. Not only has their logo subtly flattened out, but the way we see a significant number of searches has been greatly altered with the introduction of the Google Carousel. Now, AdWords seems to be following suit as reports have started to come in of a new logo and web UI design.

As Search Engine Land reported, Rick Galan tweeted out a screenshot of the new appearance. The logo is now integrated directly into the navigation bar and the green coloring of the bar has been replaced by Google’s widely used desaturated blue-grey.

The new AdWords logo might by signaling a redesign of all Google product logos towards a more flat design, such as what they have done with their flagship logo. Their old logo is below for comparison.

It could also simply just be a test as Google has not released any public statement or announcement for the logo, so much is unclear, especially how long a roll out might take. No one knows when we will see the change, but don’t be surprised if your AdWords experience looks different in the near future.

Leave it to Matt Cutts to always be there to clear the air when there is an issue causing some webmasters confusion. One webmaster, Peter, asked Matt Cutts whether geo-detecting techniques is actually against Google’s policies, as it is common for websites to be designed so that users are given the information (price, USPs) most relevant to their lives based on geo-location.

In some understandings of Google’s policies, this may be against the rules, but it turns out all is fine, so long as you avoid one issue.

In one of his Webmaster Chat videos, Cutts explained that directing users to a version of a site, or delivering specific information based on location are not spammy or against Google’s policies. It only makes sense to offer viewers information that actually applies to their lives.

What Google does consider spam is directing their crawlers or GoogleBot to a web page of content that users cannot see. Sending GoogleBot to a different location that what visitors see is a bad idea, which is considered spam or a form of cloaking. Instead, treat GoogleBot as you would any user, by checking the location information and sending the crawler to the normal page reflecting that data.

Facebook announced yesterday via Facebook for Business News that they have created a new platform which will allow advertiser to create ads and influence their impact more easily, as Kelsey Jones reported.

The news release said that Facebook has received feedback from advertisers wanting to create ads based on their overall goal or objective, not just the type of ads that would be displayed. The company identified eight objectives as being crucial for business advertisers, specifically:

  1. Clicks to Website
  2. Website Conversions
  3. Page Post Engagement
  4. Page Likes
  5. App Installs
  6. App Engagement
  7. In-Store Offer Claims
  8. Event Responses

To help advertisers meet their goals and create advertisements more based on what they want to accomplish, they released the new platform, which will help advertisers decide how they want to best serve their advertisements. Foe example, an ad viewed on a smartphone can be set so that the users are directed to the company’s mobile site, rather than a non-optimized full desktop site.

Advertisers can also see how their ads are performing based on the objective they chose when creating a campaign. If your focus is website conversion, the highlighted metrics will reflect that. This way there is less confusion and advertisers have easy access to what they consider to be the most important metric for their efforts.

The options will be available via the Ad Create tool, the Power Editor, and the API. It will be a gradual rollout, which may take weeks, but will eventually be available to all advertisers.

Most of the changes we see to Google are relatively minor. The average user might notice that the layout is a little different, or the ads are in a new place, but in general most of the massive changes to Google occur under the hood, in their search ranking and spam fighting algorithms. But, as you’ve probably seen by now, Google Carousel is Google’s latest update, and it is a fairly substantial change to how Google users see results.

The carousel is a row of images across the top of some search engine result pages (SERPs) laid on top of a black background. At the moment, the carousel contains up to 20 results, and it appears mainly on SERPs for travel, hospitality, or restaurant related searches. However, the carousel has also sporadically been appearing on queries for sports, entertainment, and education, suggesting the future directions the carousel may be expanding in.

Instead of getting what was called the 6- or 10-pack, users get these images as well as review ratings, property name, and address. To compliment the new carousel you also see the usual sponsored links you often get for other searches. Interestingly, the variation of terms for which the carousel appears seems to be random. Jim Yu from Search Engine Watch notes that a search for “hotels near disneyland” gets the carousel, while “disneyland hotels” did not.

The first bit of good news for search marketing professionals is that all of the results included in the carousel are essentially all in the first spot. Of course the majority of viewers will likely view the results from left to right, but they are not visually ranked in the same manner they were before.

The other good news is that the Google Carousel opens up numerous opportunities for local businesses to strengthen their brand online. BrightEdge research reported that the carousel currently affects 14 percent of keywords across all industries, with travel and hospitality being the most affected.

Restaurants are also highly impacted by the new layout, while entertainment terms only get the carousel for five percent of searches. Clearly, those most affected are also those with the most to gain: local businesses.
There are a few things you can do to ensure you’re business gets into the carousel for relevant searches in your area, and to be sure to beat the other competition within the listings. Yu suggests:

  • Set up a Google Places for Business and Google+ page. You can visit this post to learn more about the most important aspects of both services, and understand how to merge the two types of pages for a single business.
  • Make sure images for your pages are high resolution, unique, and up to date. Keep them sorted in terms of priority, so that users will see the images you want them to first.
  • Encourage happy customers to review your business on Google. Not only will it help you gain conversions online, research has shown it plays a large role in getting your business in the carousel.

SpeedometerHave you noticed a difference using Google on your smartphone this past week? Last week Ilya Grigorik, a Google developer advocate, announced Google was making a tiny tweak which should speed up mobile search on both Safari and Chrome by 200-400 milliseconds.

The company implemented an attribute called <a ping>, which allows them to basically do the click tracking and redirect practically at the same time, as Barry Schwartz explained.

You might not actually be experiencing search with the change, since Google is “gradually rolling out this improvement to all browsers that support the <a ping> attribute.” Grigorik also took the time to explain exactly how the change works:

What’s the benefit? Whenever the user clicks on a result, typically they are first sent to a Google URL redirector and then to the target site. With <a ping>, the click is tracked using an asynchronous call, meaning that the user sees one less redirect and a faster overall experience!

Instagram LOgoMany considered it only a matter of time before advertising would find its way onto Instagram, since Facebook purchased the app. However it took much longer than most expected. Instagram has remained ad-less until now, but over the next few months you will finally see that change. Instagram announced late last week that advertising would begin rolling out within the Instagram photo stream over the next few months.

This doesn’t mark the first possible attempt to monetize Instagram. Jennifer Slegg reminds us of late last year when Instagram altered its terms to suggest that Instagram would all the rights to all photos posted on it, implicating that Instagram would begin selling those photos to advertisers. The response was massive and overwhelmingly negative, as users began to flee from the service until the terms were reverted.

Since then, the waters have been quiet, but it was heavily expected that Facebook would attempt to turn Instagram into a revenue generating service, seeing as it cost Facebook $1 billion.

This attempt is a little more direct than their change to their terms, but it appears they will be slowly integrating advertisers. They are clearly more cautious this time around – Instagram even emphasized that there would be no changes to how image or video ownership would be viewed.

The company is starting with just a limited number of U.S. advertising firms only showing small and occasional ads. All ads are required to use high-quality images and videos, so they should blend in on the feed.

Seeing photos and videos from brands you don’t follow will be new, so we’ll start slow. We’ll focus on delivering a small number of beautiful, high-quality photos and videos from a handful of brands that are already great members of the Instagram community.

Our aim is to make any advertisements you see feel as natural to Instagram as the photos and videos many of you already enjoy from your favorite brands. After all, our team doesn’t just build Instagram, we use it each and every day. We want these ads to be enjoyable and creative in much the same way you see engaging, high-quality ads when you flip through your favorite magazine.

Expect the ads to be similar to the sponsored posts you see in Facebook, but designed for Instagram. The company will also be heavily soliciting feedback from users about the types of advertising being tested and shown, including the ability to hide them.