8 Ways to Make Your Site More Readable

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Multimedia is clearly a popular form of communication online, but classic text is still the standard for effectively communicating with visitors. You would think, with close to a decade of the internet being accessible from most homes, most site creators would know how to handle text, but plenty are still struggling with text presentation.

So how can you make sure your content is readable? Well, there are some things you should know first. For example, reading online is 25 percent slower than when reading printed material, and according to a Nielson study, visitors are only reading between 20 and 28% percent of the words on your page. When reading printed text, readers usually take in every word, but online visitors scan, and hop from place to place.

But, we have eight ways to help you make your content more readable and help you communicate with your visitors.

1) Pick You Fonts Wisely – It hasn’t been this way forever, but thanks to web fonts, designers are able to use any font they want in their designs. This can be a gift and a curse though. While creative use of fonts can improve a page, it often comes at the expense of readability.

You can use more creative headlines because they are shorter and often larger, making them easier to scan. Just make sure the font utilizes both capital and lowercase letters. The height makes scanning more easy. For body texts, always use clear sans-serif fonts. On screen, serifs can blur together, so while serif fonts make printed text easier to read, they actually impede the process online.

2) Font Size & Line Spacing Are Important – As a designer, you should be designing for the huge range of internet capable devices out thereand their widely varying screen sizes. This is why using a fixed font size can work on large desktop screens, but often are far too big for mobile. The modern web design requires a flexible approach and percentages rather than fixed heights adapt to personal browser settings and varying screen resolutions.

When picking font sizes and line spacing, remember that the standard line height is too small. More room equals better readability.

3) Use High Contrasts – You never want your text to bleed in to the background. The more contrast between the background and text, the more readable text will be. It is also true that noisy backgrounds make almost all types of text unreadable. If you are going to place text on top of background images, make sure it is placed in the least busy area of the image, like maybe a blurred out area, or areas lacking texture. Another way to deal with this issue is placing an extra layer between your image and the text. This will help seperate the two.

4) Keep Lines Short – Because readers online tend to only skim, you want to keep your lines of text short. The best length is between 50-60 characters. If your lines are bigger, some readers may not even skim because the text appears overwhelming. They may think it will take too much time or work to read. Long lines also make it harder for your eyes to jump from one line to the next.

One way to get readers engaged is to start each article with short lines. Keeping the intro short and inviting helps hook the reader, and from there, expanding the text is more accessible.

5) Keep Paragraphs Short – 75 percent of readers online are estimated to not read websites word for word. They scan for what is most relevant to them. You want to keep your readers attention, but you also want to make sure anyone skimming your content can find what they are looking for quickly and easily.

6) Cut to the Point – It is common for writers to ramble for a few reasons. It is easy, and in print media, it helps make readers feel like they got their money worth. On the web, readers don’t care about the picture you paint with your words and they will leave if they can’t find what they are looking for.

This also suggests that simple sentences and vocabulary are more attractive to readers than long verbose sentences. If you have a new point, start a new sentence. It may seem weird, but it helps readers scan for what is important.

7) Avoid Jargon – Of course you want to appear to be an expert in your field, but you should also realize most experts are able to explain what they are talking about to the average person. Being able to simplify what you are talking about to the level a child could understand shows a real command over the technical and complicated information you possess.

Trying to use too much technical jargon can intimidate users, or make them feel like they need a dictionary near by to get through your post. This usually results in the user leaving. Instead, try to think like a normal person. Keep your posts accessible, and easy to understand.

8) Use Highlights, Lists, and Images – This also deals with the scanning nature of your visitors. Highlighting relevant keywords can help identify the main points of the paragraph, and lead reader’s eyes to what they are probably looking for. Likewise, structure your content in a way to help readers. Lists lay out specific ideas in an easily searchable format, or lay out step by step guides clearly. Images also help people stay focused on your post, especially when using image captions that act as reference points.

It is easy to see that most web readers are lazy when it comes to reading, and you want to make sure you are catering to their needs. Formatting your posts in a way that accomodates the scanning nature of online readers will actually help make viewers see more of your content. It may seem backwards, but simplifying your page format and structure can help keep readers on your site longer.

For more ways to improve your site’s usability, check out Sabina Adler’s posts at Usabilla.

 

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New Study Confirms Consumers Want Mobile Friendly Sites

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While I’ve written extensively about why you should have an optimized site for mobile, I’ve rarely directly mentioned the two most obvious points for why you should. Websites that aren’t mobile friendly annoy visitors and it’s bad business.

Mobile users have more immediate needs, and they look for content that is designed to fit their needs.

A recent Google survey of mobile users says that 72% emphasized the importance of websites that are mobile-friendly. However, as important as mobile optimized sites are to users, 96% said they have visited a site that doesn’t work properly on their device.

The survey had 1,088 US participants who own smarphones and use them for internet browsing, and the survey was performed by independant groups.

Roughly three-quarters of respondents said they are more likely to visit a mobile optimized site than one that isn’t mobile-friendly, and they are five times more likely to give up on their task if the site isn’t optimized for mobile needs.

Following with those numbers, most customers said they are more likely to buy online when the site they find meets their mobile needs. Unfortunately, 61% are more likely to leave if the site isn’t mobile friendly. Even worse, when visitors find sites that aren’t mobile friendly, they are disappointed in the company itself.

So what are the needs of mobile users? They want sites that load in less than 5 seconds, big finger-friendly buttons and quick access to business contact information. They also want the pages to be designed to fit their screen, and links to the company’s social media profiles.

Basically, they want pages that work easily on a mobile interface, with easily accessible information and efficient designs. Mobile users want to be able to act immediately and most aren’t doing research on their mobile devices. They want ways to make contact and take action.

If your page isn’t meeting these needs, you are probably losing customers.

If you want to read the actual list of what the survey says mobile-users want, read Miranda Miller’s article at Search Engine Watch.

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Facebook Friends with an Ex Not Just Bad, Bad For You

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A recent study led by psychologist Dr. Tara Marshall found that conitnuing to be Facebook friends with an ex after your break-up can be psychologically damaging. And here you thought “Facebook stalking” was just a fun term to throw around.

Dr. Marshall concludes that keeping tabs on an ex actually hinders the healing process after a break-up. In other words, it’s harder to move on when you constantly see the person you used to date smiling in your timeline.

Another Facebook landmine exists for those who are now in a stable relationship. Finding an ex and friending them can be upsetting to your current partner, even if it’s for nothing more than catching up.

Julie Kent has more at The Cleveland Leader.

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3 Reasons Google Remarketing is Great For Your Site

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Google Remarketing was recently updated to make it easier to set-up and easier to use. In case you aren’t familiar, Google Remarketing allows you to present users, who were previously on your site, with relevant ads as they continue browsing the web.

Marc Weisinger, of Search Engine Watch, has three key reasons you should be using one of the most powerful tools available to online marketers.

1. It’s Simple and Easy

Previously, implementing the remarketing code was a several step process. Now, you install one simple code in the footer of each page of your site and get on with your day. You can’t get much easier than one step.

2. The Possibilities are Endless

With the universal tag in place, you can use the Adwords interface to target specific groups. How specific? Well, that is up to you.

Want to target only those users who landed on a promotion page? Done.

Want to target only users who added a product to their cart, but didn’t end up buying? Done.

Plus, each new target group you set up gets the benefit of the cookies already stored by your universal tag.

3. Target Positive or Negative Audience

Before starting your next email marketing campaign, use the Adwords interface to target users who click through from your email to your site.

Alternatively, you can instead choose to exclude those users because, afterall, they sound pretty loyal and engaged already. That way, you don’t bombard them with your ads and are sure to instead target those users that may have seen your email but weren’t convinced right away.

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How to Format Your Blog For Success

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While your content quality is always important, it is always important to remember aesthetics when building up a blog. Adam Thompson from Search Engine Journal has a good rule for considering how your blog appears. “What’s on the inside only matters if the outside is attractive enough to keep viewers reading”.

This applies even when writing a blog post. Most internet users scan content instead of really delving in and reading. You need a quality title to intrigue readers, and good formatting to draw the readers to areas with the most important information. If you can do this well enough, your formatting may help grab your visitors and make them actually read.

We have a list of seven tips for formatting your blog, but beforehand, there are four requirements you need to meet.

  1. Have a high-quality theme – Make sure it is related to your brand, and if you choose a premium theme, you can have a designer customize it to match your brand.
  2. Use Great Titles – If your titles aren’t quality, visitors won’t bother to even skim the body text.
  3. Ensure you’re using social sharing buttons and widgets – Keep them relevant and easily accessible, but also remember not to clog the page.
  4. Follow SEO practices – Always make sure you meet the basic SEO best-practices such as static URLs, optimized page titles, meta descriptions, and image alt tags.
Now that we’ve covered those basic requirements, here are seven tips for successfully formatting your blog posts.
  1. Subheadlines – Breaking up your blog post with subheadlines help readers scan your post, and your subheadlines should give the reader a good idea what the post is about.
  2. Real Photos – Stock photos can always help add some good color and pizzaz, but if it isn’t adding anything unique to your post, then it shouldn’t be there. Your photos should be communicating something specific.
  3. Photo Captions – Captions help transform your pictures from basic aethetic touches to communcation of real ideas. Using captions well allows photos to be used to communicate specific information to the reader quickly.
  4. Custom Graphics – Sometimes charts or graphs may be the best way to quickly communicate information visually. While they require some extra time and money, custom graphics help clearly visualize data and spruce up your post.
  5. Pull Quotes – Pull quotes are an easy way to entice viewers to get intrigued in your post. If you use them right, your viewers will be intrigued by the quote and want more information or context.
  6. Use Color – Black text on a white background is old and boring. Add some color to liven up your page and engage viewers. It can be as simple as changing the colors of your Hx tags, or brightening up pull quotes. Don’t overdo it, and make your site neon, but use color to highlight information and attract readers.
  7. Bullet Point Lists – If your information is easily communicated in a list, always use bullet points or a numbered list. It makes it much easier for readers to scan for the interesting points, and still gain quite a bit of information.
If you can employ these tips in your blog, you will make viewers want to read, rather than trying to push them to the content. Coerce them to actually read by making it pleasant and engaging for them.

 

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The Cost of Social Media Continues to Rise

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I’ve written before about the hidden cost of social media marketing. While Facebook, Twitter and the like are all free to use, their is the inherent cost of your time to keep your online presence where you want it.

Heather Clancy, of ZDNet, now reports that managing social media for small or midsize businesses often costs hundreds of dollars per month for tools or for outsourced manpower.

Clancy’s report is based on research done by Duct Tape Marketing, who’s creator, John Jantsch, attributes the findings to business owners’ realization that social media is “an essential element of the marketing mix.”

Despite spending nearly $1000 per month on social media, almost all responding business owners said their online presence has “somewhat helped” or “helped a great deal”.

It appears social media has joined the ranks of print, radio or TV ads. It’s a pay to play system, so you’d better be sure you’re getting your money’s worth.

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9 Tips For Better Website Design

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Effective visual communication is as much a part of web design as any other aspect. It is crucial in making a site look appealing, but it also does a much more important task. Effective presentation of information and functionality is an essential aspect of having a good site.

Think of it this way – if a site presents information effectively and has a user-friendly interface, it is still useless if the site is ugly or doesn’t match with the client’s brand image. Conversely, no one will wait to see a nice looking page if it takes forever to load or is a pain to navigate.

Remembering that, here are some simple and short tips to help you build a website with better visual communication.

  1. Don’t make users work – Make sure all your content is well organized and easy to get to. Visitors don’t like to waste their energy trying to find content. Your design should be a helpful conduit between the user and the information, not a hassle they have to work past.
  2. Don’t make them wait – Try to optimize your graphics so that they load quickly. No matter how fancy a feature of your site is, users will be unhappy if they have to wait for it to load.
  3. Make sure your navigation is usable and easy to find – This is similar to point one, in that users don’t like to be forced to work to navigate a site. They want to be able to travel anywhere on your site with just one or two clicks. Having a lot of content isn’t worth anything if users can’t get to it easily.
  4. Keep a consistent theme – Make sure every page looks like it belongs to the same site. you don’t want to confuse your visitors or make them think they accidently left the site.
  5. Remember the basic rules of design – No matter how much you like a design, keep in mind what the client and the audience wants. As much as you want to make sites that are fun to make, the designer is usually not the target audience.
  6. Be aware of emerging technology – There is a bit of conundrum with keeping up to date with the latest web technologies. They tend to make better looking sites and are more fun for designers to play with, but they also tend to not work well with older browsers. However, if you learn them now, you will be prepared to implement these technologies when they finally are made compatible with the wide range of browsers.
  7. Try to make your site as accessible as possible – You never know when visitors may have special needs or disabilities and you never want to make them feel left out. Make your site easy enough that children can operate it. You won’t ever have a customer complain because the site was too easy to use.
  8. The site was made for a purpose – Sites are made to sell products and services, showcase work, distribute news, and a number of other things, but few are made to simply look pleasing. You are trying to appeal to an audience, and your design is supposed to serve that purpose.
  9. Design is all about the user – Try to think like a user and not a designer. Keep it simple, appealing, and most of all, easily usable.

If you remember these rules, your visitors and clients should always be happy.

Spyros Thalassinos has even more great tips at Make Your Ideas Art.

 

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How 2 Factors Play a Role in Mobile Search Behavior

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We’ve talked quite a bit about the quickly growing use of mobile devices to search the web. The latest reports show between 10% to 20% of all traffic on the web, and some popular websites, claim that roughly a fourth of their traffic is coming from mobile devices, if you include tablets.

Of course, this all shows that ignoring mobile web use at this point is not a good decision. Those that are innovating in the field of mobile optimization will have a much brighter future than those that continue to resist the mobile shift. The sooner you optimize your site for mobile use, the better chances your company will do well in the future.

There are two factors that differentiate mobile devices from other traditional computing devices. They both are obvious, but both factors have undeniably huge effects on users’ web experiences. The first is portability. Since mobile users are accessing the web on the go, their current location and activities become important to what they are accessing online. The second factor is screen size. Mobile screens do seem to be getting larger, but they will never go anywhere near standard computer screen size. Take advantage of screen size limitations of mobile users, rather than fight it.

With between 15-20% of all searches on Google, Bing, Yahoo, etc. coming from mobile users, how does that change search behavior?

Search Behavior Due to Location

Microsoft’s research has found that 30% of all mobile searches are related to their location, and 61% of searches end in a phone call. Like I said, a person’s locations and activities are clearly important to mobile user’s.

Of course, the recent changes to search engines have made great strides to customize search results based on user’s locations, but you should still make an effort to specify your business’s location on search engines using their web master settings.

The major search engines also look for location signals from the title and text present on a website. If you own a local business, make it easy for them to find these signals. Emphasize the location on the site so search engines prioritize your website in search results around your area.

Can you still take advantage of mobile users’ locations even if your business has more than one location? Of course!

If your business has multiple locations, you should be creating internal pages for your different locations, with a present hierarchy starting from the homepage so that search engines will notice the location specific pages too. You will still have to deal with standard issues such as speed, relevance, and backlinks, but taking advantage of location will help get individual pages ranked based on where your users may be.

Search Behavior Due to Screen Size

Screen size contstraints are a more physical limitation, but it strongly effects how people search and visit pages. The clearest difference between mobile and desktop search is the number of paid results and advertisments. On most search engines, there are far less paid ads on mobile because of the screen size. That means organic results on mobile are more important than on desktop.

Screen size also limits the number of results you recieve at any given moment. On a typical smartphone you can only see a few results at a time. Desktops give users a broad range of results immediately, but on mobile the top three results are key. Mobile users are not prone to research, and they rarely go past the first page of results, so it is important to get your page as high in the rankings as possible.

Search behavior on mobiles are certainly unique from their desktop counterparts, and mobile requires a similarly unique SEO strategy. Of course, desktop is still important, so the best way to approach the issue is by creating a seperate mobile site that is optimized for mobile user experience. The longer you wait to optimize, the more trouble you will have later.

For more, read Paras Chopra’s article at Search Engine Land.

 

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Use Social Media for Awareness, Not Sales

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Forrester Research Inc. recently researched the purchase paths of 77-thousand online shoppers to come to the conclusion that social media does not lead to direct sales. As Zach Stambor reports for Internet Retailer, “less than 1-percent of transactions for new and repeat customers can be traced back to social links.” 

Despite these findings, another Forrester survey found that, when asked, consumers claim that they do make purchases based on social media posts. Nearly half agreed that they find out about new products or brands through social media and 40-percent said social media posts are “a great way to discover sales.”

Essentially, this means that, despite the lack of direct sales associated with social media, it is still a valuable tool to raise awareness of your brand. Think about your own purchase path for products you’ve bought online. Does one email or social media post lead you to whip out your credit card? More than likely, you do some research and view mulitple marketing channels.

Forrester’s purchase path analysis found just that. One-third of shoppers take this multi-faceted approach for first time customers and it’s almost half of repeat buyers.

Perhaps the most telling statistic to come from the analysis is the role of email for repeat customers. Almost a third of that return business came from email. 13-percent went directly from email to sale and 17-percent read the email and clicked through to other marketing channels.

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6 Expected Web Design Trends for the Coming Year

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In a constantly changing industry, it can be difficult to predict trends for the future. For designers, this means heightened responsibility during transition periods. Designers have to be able to create client pleasing designs based on what has been popular this year, while also constantly learning new tricks to innovate for what is to come. Hopefully, these predictions can help you be prepared for some trends that should become popular within the next year.

  1. Responsive Web Design – At this point, this prediction is more of a foregone conclusion, as new kinds of mobile and desktop devices are constantly being released into the market. Each device has a unique screen size, proportion, and resolution. To create specific websites for each device would cost you a fortune in time and money, and responsive web designs eliminate all of these problems by responding to the size of the device accessing the page. Designers won’t need too make new layouts for different devices, when a single layout will work smoothly with all devices.
  2. Designed Typography – There have never been more fonts and variations for designers to work with than there is today, and choosing what typography to use is always an important decision. In the next year, it seems this will only become more important  and typography may finally cement its place as an essential part of design. Typography is the foundation of any website, and it is time it received recognition.
  3. Vertical Scrolling – Optimizing websites will continue to lead to crucial decisions for layouts. Many websites are still using vertical and horizontal scrolling, but through the next year vertical scrolling will become dominant. Vertical scrolling is convenient and easy. It also allows implementation of vertically scrolling buttons and header menus. All of these features combined make for user friendly navigation across your entire website.
  4. Big Buttons – More and more sites keep optimizing for “touch and tap” on mobile devices, which means buttons are getting bigger. Originally, these large buttons were being used to try to streamline pages and make them more visually pleasing, but they also make using pages on mobile devices infinitely easier. The only drawback is these large buttons require more graphics, which slow down sites. Hopefully designers can find ways around this, or this prediction may never come to full fruition.
  5. Branding Will Take a Hike – All business want their brand to be recognizable, and the year ahead of us seems more likely to focus on designing the brand, rather than trying to build a website based on the newest trends. Designers will choose things that complement the brand rather than choosing features that seem popular at the moment. It will become more important for designers to focus on translating a webpage business through the webpage and represent the brand’s image.
  6. Parallax Scrolling Will Rise – Parallax scrolling has been around for some time now, but it has mainly been used in video games  This year, it seems likely to finally transition to the web. This feature allows designers to control the depth of design objects on the webpage being designed.

While these are only predictions, many of these seem undeniably likely to come true. By studying what looks likely to become popular, you can be on the cutting edge of web design, rather than always playing catch up.

For examples of these predictions, check out Ali Qayyum’s article at Smashing Hub.

 

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