Tag Archive for: Social Media Marketing

Huge Redesign Introduces LinkedIn Stories, Video Chat Integration, and Messaging Tools

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Stories may have originated on Snapchat, but these days they are a staple feature of just about every social network out there. Now, they are officially coming somewhere few would have expected – LinkedIn.

The company has played with the idea of introducing the feature for months, with Stories appearing in elusive tests across the platform. Beginning today, though, the feature is officially rolling out to everyone within the US and Canada.

The feature is largely what you would expect, allowing users to take a photo or video, add decorations or text, and upload it to the site. After 24 hours, the post will vanish to never be seen again (unless you reupload it.)

The company is aware that users might not expect or even want Stories like you might find on Facebook or Instagram. Instead, LinkedIn’s senior director of product says early tests showed users were interested in Stories for different reasons or uses.

“Members in the past have found sharing on LinkedIn to be intimidating,” Li told Engadget. “We’re hoping it’ll spark more conversations from people who just don’t really share content on LinkedIn.”

Indeed, the company still intends for Stories to largely be professional. To help keep things focused on this, LinkedIn Stories will also feature a question of the day to steer conversation.

“You’re not meant to share the same things that you would on other networks,” Li says. “That doesn’t mean you can’t share a picture of your dog … but the goal is to keep it keep the conversations in the same vein that you would have right in your workplace.”

Li also says Stories are part of a broader initiative to help connect coworkers who might feel isolated while working from home or remotely.

Other New LinkedIn Features

In addition to the official launch of LinkedIn Stories, the professional social network has introduced a number of new partnerships which bring integration for Zoom, BlueJeans, and Microsoft Teams to the network. 

This means you can start a video call using your preferred tool directly from LinkedIn’s chat tools, without having to open a separate app.

To help make LinkedIn’s chat more useful for users, the site is also launching the ability to recall, delete, and even edit messages, use emojis in chat, and flag harassing or inappropriate messages.

These tools are expected to roll out to users sometime in October.

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Introducing Google’s Take On TikTok – YouTube Shorts

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Google is testing the waters of short-form videos with a new platform similar to the popular but controversial TikTok.

The company announced it is be launching a new service called YouTube Shorts which will focus on short, catchy videos like those found on TikTok or Instagram Reels. 

The announcement describes the new service as:

“Shorts is a new short-form video experience for creators and artists who want to shoot short, catchy videos using nothing but their mobile phones.“

For now, YouTube Shorts is limited to India as Google tests its features and public reception. 

Though features will be limited at launch, Google says YouTube Shorts will eventually include a variety of features, including:

  • Create and upload videos of 15-seconds or less.
  • Edit videos with a number of creative tools.
  • Stitch shorter clips together with a multi-segment camera.
  • Add music to videos from YouTube’s library.
  • Speed up or slow down videos.
  • Timers and countdowns.

Early Version

The version launching to users in India this week is reportedly a very limited version of the tool including only a portion of the features that will be implemented in the final release. 

The purpose of the early test is to get feedback from early users so the company can better prioritize their efforts before releasing the service to a wider audience. 

Of course, this is likely not the only reason the company decided to test the service in India. 

India banned TikTok from operating within its country on June 29 of this year, similar to the actions taken by President Trump to eventually force the company out of the U.S. 

With this in mind, there is a clear opportunity to those who launch their own take on the tool in the country sooner rather than later. Still, YouTube has already confirmed it will be bringing YouTube Shorts to more countries in the near future.

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LinkedIn Creates New Ways To Stay Connected

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LinkedIn is expanding its features to help business owners and employees feel more connected even though they may be working from home. 

In the announcement, LinkedIn says people everywhere – especially in the professional world – are feeling less connected to each other during the ongoing pandemic. 

The company cites a recent survey from Glint which finds:

  • 31% of employees are feeling less connected to business leadership.
  • 37% of employees are feeling less connected to teammates.
  • 40% of employees feel less connected to their friends. 

Combined, these statistics show a startling need for better tools to virtually connect employees, leadership, and even friends during these socially distanced times.

As LinkedIn says:

“With a growing number of organizations announcing that their employees are required to work remotely until 2021, it’s more important than ever for organizations to take action and ensure their teams will thrive in a virtual work environment.”

To assist with this, the social network is adding three new features for LinkedIn pages to better facilitate connections between businesses, their employees, and their communities. 

Here are some quick details about the three latest LinkedIn features:

Find Out More About Your Followers

Companies have been oddly unable to see all of their LinkedIn page followers. Instead, the social network has only given businesses an aggregate total of their followers and some broad demographics about these users.

Now, business pages will have access to all publicly available information about their followers. You can even sort and filter these users by their location, industry, and current company.

“This provides the transparency needed to better understand audiences, so organizations can more easily share the right content and build their LinkedIn community around the conversations that matter most.”

Connect With Team Members In The “My Company” Tab

A new “My Company” tab is being launched to facilitate discussion and connection for employees working remotely. 

The “My Company” tab includes a range of content and features, including:

  • Highlighting employee milestones (promotions, anniversaries, etc.)
  • Trending content from coworkers
  • Recommendations to connect with coworkers you may not know yet

LinkedIn also says more features will be coming in the future. 

However, not everyone will have access to this tab. To be eligible, business pages must have more than 201 employees.

Track Upcoming Events

Virtual events have become a major part of staying informed and connected during Covid. Unfortunately, keeping track of all these events across countless platforms isn’t always easy. 

Now, LinkedIn is adding an “Events” tab which will automatically collect your page’s past, present, and upcoming events on LinkedIn. This can include everything from a small online panel, webinar, or full-scale virtual conference. 

The tab is included in the left-hand navigation menu on LinkedIn, so you can always find the latest events you and your company are participating in. 

All these features are available worldwide for all eligible pages.

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“Suggested Posts” Start Appearing On Instagram When You’ve Scrolled Too Far

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Instagram has begun showing postings for users you don’t follow when you’re all caught up on posts from those you do follow. The decision is not without controversy, however. 

Starting this week, users are seeing a new “Suggested Posts” section filled with content similar to those they already follow. The section doesn’t appear until you’ve scrolled past everything shared from people you follow and you have seen the “You’re All Caught Up” screen. 

Though brands, marketers, and publishers may be excited about Instagram introducing organic related content into users’ feeds for the first time ever, the user base has largely been critical of the decision. 

What Are Instagram Suggested Posts

Once users have scrolled to the “You’re Caught Up Screen” they are now seeing an option to “View Older Posts”. If selected or the user continues to scroll, they will be shown an infinite feed of suggested posts. 

Aside from the banner showing that you are viewing older posts, there is no indication that the content is being automatically selected based on your past browsing behavior. 

One complaint many have had is that Instagram already has a dedicated “Explore” section for finding posts and accounts you might be interested in. However, the actual content in these sections differs. 

The Difference Between Instagram Suggested Posts and Explore

Though they share some similarities, Suggested Posts are distinct from the Explore section in some key ways. 

Primarily, Instagram intends for Suggested Posts to be a curated collection of content based on your interests and activity. On the other hand, the Explore section is intended to be an extension of the search function on the platform, allowing you to explore broad topics and interests. 

As Instagram explains in a help center article, the content highlighted in the Suggested Posts section is largely defined by your own behavior:

“These suggestions are based on posts from accounts like the ones you follow and posts similar to the ones you like or save.”

You can also flag posts if they are particularly not of interest to help better refine the content shown to you in the future. To do this, just tap the three-dot icon at the top of the post and select the “Not interested” option.

Another distinction is that Suggested Posts will exclusively feature photos and videos, with no IGTV or Reels content allowed. 

Perhaps unsurprisingly, the explore section will also include promoted posts and other types of ads. 

Why The Decision is Controversial

Complaints about the decision have largely been focused on three issues:

  1. Users are not accustomed to seeing content they didn’t sign up for in their primary feed.
  2. Creating an infinite scrolling feed could encourage users to spend excessive amounts of time on the platform.
  3. The infinite feed makes Instagram too similar to TikTok.

The first complaint is to be expected. Any time a social network has introduced organic content from outside your friends list or follows, users have revolted – whether we are looking at Facebook’s feed or going all the way back to MySpace. 

To get an idea how users feel about the decision, just look at some tweets from users over the past few days:

Still, it is possible the feature may gain acceptance as users get accustomed to it. Only time will tell. 

As for the second complaint, director of product for Instagram, Robby Stein, attempted to address the issue upfront:

“Our goal is to make it clear when you’re all caught up so you can decide how you want to best use your time.

We see people continuing to seek out more posts they’re interested in after catching up with their feeds, so we wanted to learn from that and make it easier to go a little deeper for those who choose to do so.”

Lastly, concerns about Instagram looking a little too much like TikTok may prove to be shrewd positioning on the part of the platform. TikTok is currently facing a ban from operating in the United States unless the owning company ByteDance sells operations in the country. 

As the 45-day deadline grows closer, little progress seems to be happening which raises the distinct possibility that users may soon be looking for an alternative. 

With this and a few other recent moves, it is clear Instagram is hoping to be that replacement. 

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Facebook Introduces Monetized Events With No Fees

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As COVID-19 continues to be a major concern for people across the country, Facebook is introducing a new way for businesses and creators to monetize online events on the platform. 

Critically, the company says it will not collect any fees for paid events held on the platform to help businesses and individuals struggling during the pandemic. 

“Pages can host events on Facebook Live to reach broad audiences, and we’re testing paid events with Messenger Rooms for more personal and interactive gatherings.

In testing, we’ve seen businesses use Facebook to host expert talks, trivia events, podcast recordings, boxing matches, cooking classes, intimate meet-and-greets, fitness classes, and more.”

While Facebook is far from the first to offer a way to deliver paid events that are entirely streamed to attendees, their service is unique is the all-in-one nature. Facebook can handle not just the streaming, but payment, advertising, and organic word-of-mouth. 

To put it another way, a person can see the ad for your performance in their feed, make a payment, and view your event without ever leaving Facebook. The company is also one of the only services which does not take a cut of ticket sales. However, purchases made on Apple devices or through the iOS Store are still subject to Apple’s 30% fee. 

Prohibited Content

As with all content shared on Facebook, live events must stay within the Community Standards, Partner Monetization Policies, and Content Monetization Policies.

While these guidelines include the obvious things you might expect, such as banning hate speech, inciting violence, or “sexualized content”, the social network’s content policies prohibit some areas you may not expect. 

For example, promoting health products including medical masks and hand sanitizer is currently banned on Facebook. 

Other restricted categories include:

  • Debated social issues
  • Conflict or tragedy
  • Objectionable activity
  • Sexual or suggestive activity
  • Strong language
  • Explicit content
  • Misinformation
  • Misleading medical information
  • Politics and government

In addition to restricting these types of content, monetized events cannot include these some specific media:

  • Static videos
  • Static image polls
  • Slideshows of images
  • Looping videos
  • Text montages
  • Embedded ads

In the announcement, Facebook says the paid events will be available to brands and individuals for at least one year. After that, they may introduce new fees or even remove the service.

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Introducing Instagram’s Challenge To TikTok: Instagram Reels

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It was only a matter of time. Following TikTok’s meteoric rise to popularity, Instagram is taking the social network on head-on with its own short videos called Instagram Reels. 

While the Facebook-owned platform has supported video content for years, Reels shares several key features that made TikTok a hit, including the ability to include licensed or original music.

Specifically Instagram Reels features:

  • Users can create and share 15-second videos.
  • Can include audio including songs from a catalog of licensed music.
  • Users can upload their own audio or grab audio from other videos to use in their own videos. 
  • Instagram will also be creating a dedicated section in the Explore tab of the app, where users can find “Featured Reels”.

How To Create Reels

Creating a Reel is similar to taking a photo or creating any video on Instagram. Just open the in-app camera and slide the menu at the bottom to “Reels”.

Once selected, you’ll find a number of tools including a few specific to Reels:

  • Audio: Find a song in the Instagram music library or record your own audio.
  • AR Effects: Include visual effects from Instagram’s gallery.
  • Align: Line up objects from your previous clip before starting your latest video.
  • Speed: Speed up the audio or video you’ve selected.

Once you’ve gotten your song selected and set up any effects you want to use, just press and hold the capture button. 

You can also combine a series of short clips into a single Reel.

Once you’ve finished recording and editing, you’ll be taken to a sharing screen. By default, Reels will be added to a dedicated tab on your profile. You can also choose to share the clip to your Feed ensuring all your friends will see it. 

Why This Matters

Over the past couple years, TikTok has gone from an up-and-coming platform for kids to be goofy on to a bonafide part of online culture. 

Still, many are hesitant to add another social network to their life by signing up for TikTok. With Instagram Reels, they can get in on some of the fun without creating a new account for another platform.

There is also the issue of TikTok’s recent place in world news. The Chinese-owned social network has been accused of gathering immense amounts of user data and sharing it with the Chinese government. 

Over the weekend, these accusations escalated when President Trump threatened to ban the platform from the U.S. unless parent company ByteDance sells TikTok’s US operation to Microsoft. In an unprecedented move, the President also demanded the U.S. government receive a cut for approving any such sale.

It is unclear how banning the platform would work and the Chinese government has strongly condemned the threats from President Trump. 

With all this in mind, though, there is plenty of reason to keep an eye on Instagram Reels as a potential successor.

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Twitter May Launch A Premium Subscription Service This Year

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Twitter is testing the waters of launching a premium subscription service which would give exclusive features to paying members. 

The concept of a premium Twitter service has been rumored for weeks, until CEO Jack Dorsey told investors the gossip was true. Reportedly, the idea has become popular within the company following a recent decrease in ad revenue. 

In a letter to shareholders, the company stated:

“We are also in the early stages of exploring additional potential revenue product opportunities to compliment our advertising business. These may include subscriptions and other approaches, and although our exploration is very early and we do not expect any revenue attributable to these opportunities in 2020, you may see tests or hear us talk more about them as our work progresses.”

A report from CNN says the premium service could come as soon as later this year.

As for what the premium version of Twitter might look like, the company gave a sneak peek with a survey being sent out to some Twitter users. 

The survey specifically asks users “Which of the following features would you most/least desire?”

The premium features suggested in the email include:

  • Undo Send: A 30 seconds window for you to recall/withdraw a Tweet before anyone can see it.
  • Custom Colors: In addition to “Night Mode,” you could change the fonts and theme color of Twitter on your phone and computer. Background color, links, mentions, hashtags, and icons would appear in whatever color you choose.
  • Video Publishing: You could publish videos up to 5x longer than current default, which a much higher maximum resolution (8192×8192).
  • Badges: You get a badge(s) on your profile that links to businesses you own or work for (Example: A journalist can have a badge showing the magazines they write for.)
  • Auto responses: Able to write and set a menu of auto responses to use in replies.
  • Social listening: You can see conversation around your account on Twitter, including total volume, the people and businesses who are talking most often, and what they are saying.
  • Brand Surveys: You could be able to survey people about the ads you run to better understand if your ad was memorable and if people are likely to buy the products or services featured.

Another survey sent out explored the idea of removing some ads for a fee.

Of course, the features proposed in these surveys may never come to fruition and any paid version of Twitter could look radically different than what has been suggested. As the surveys note: 

“This is not necessarily reflective of what features Twitter will have in the future.”

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Pinterest Mixes Up Content In Users’ Feeds With New Ranking System

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Pinterest is making some big changes to its ranking algorithm to ensure users see a variety of content in their home feed. 

Pinterest uses a ranking model which highlights content based on a click-through prediction model. What this means, is that the platform surfaces content it believes a user is most likely to click on, based on their past activity.

Although this model works to ensure users are only seeing content that is relevant and interesting to them, it can create a negative feedback loop which can limit the types of content shown. 

For example, if a user goes a while without clicking on videos, the algorithm will stop showing videos. However, that doesn’t necessarily mean that person doesn’t like videos. There are a number of reasons they may have avoided videos for a period, including irrelevant content and not being in a place where it is convenient to watch videos. 

To account for this issue, Pinterest created what a new system which it is calling “controllable distribution.”

What is Controllable Distribution?

In the announcement, Pinterest clarifies that controllable distribution isn’t an entire overhaul of its ranking algorithm. Technically, it isn’t part of the core ranking system at all. 

Instead, controllable distribution is a ranking system applied after the core home feed algorithm to diversify feed content. 

This will ensure that specific content ratios are present in users’ feeds which may have become monotonous.

The system does this by comparing the types of content in your unadjusted feed with a specified ratio and adding new types of content for users which may otherwise be lacking. 

Most importantly, the company says this system can be implemented smoothly while still respecting users’ preferences. 

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People Are Spending More Time With LinkedIn Content Since Lockdown

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LinkedIn has seen a swell of new content creation, consumption, and engagement this year, as many work to make the most of the recent months of lockdowns and reduced business – according to the company’s Director of Brand and Consumer Marketing.

In an interview with Social Samosa, Srividya Gopani noted that while the platform was already seeing growth this year, it has received a massive surge since the onset of the COVID-19 pandemic:

“We are seeing a 55% year-over-year increase in conversations among connections globally, since March 2019. Members are increasingly reacting, commenting, resharing and replying to comments as they look to reconnect with their network and share advice and tips that can help them navigate this novel working environment together.”

Srividya Gopani/Social Samosa

This has also been tied to a 60% year-over-year increase in content creation for the LinkedIn during the same time. 

Specifically, Gopani said users are working together to provide advice, spread word about jobs and internships, and connecting with other professionals to assist each other during this time. 

Similarly, the company has seen an increase in the amount of time people have spent with LinkedIn’s online learning courses. 

In March alone, Gopani says users watched more than 4 million hours of courses.

“As the world’s largest professional network, we are recognizing that we are uniquely positioned to encourage members to build the right expertise, gain relevant skills and knowledge, and make the right connections at this time.”

Srividya Gopani/Social Samosa
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