Tag Archive for: Social Media Marketing

Take Zappos For a Social Media Marketing Example

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You may have heard of Zappos, a web site known primarily for selling shoes. They recently revealed some of their online marketing strategy, including some successes and failures, that could be helpful to many businesses, both big and small, as Laura Stampler reports for Business Insider.

For instance, Zappos’ Digital Marketing Director calls sponsored posts on Facebook “a necessary evil” and “the difference between 1000 likes versus 10.”

He also discusses a shift in their message on Facebook. Rather than talking about what was happening locally around and in their home offices, they emphasize their products and have seen an increased response. This particularly seems like a simple and obvious change, but one that might be helpful to apply to your own Facebook page.

One other important message from Zappos was the far reaching effect of the right wording. Posting an identical message, but with slightly improved wording can be the difference between seeing 10 people share your story and 100. Zappos saw a 7-percent increase in users who created a story on social media about their purchases after such a slight change in verbiage. That adds up to a much larger audience over time.

 

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How To Craft An Ideal Facebook Ad

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Your ad for Facebook should be different from ads on other platforms. Even if you’re also advertising on other social media sites, your Facebook ad has to be unique, as would an ad for Twitter or Tumblr. That’s because you need to consider not only who is going to encounter this ad, but where they will see it and what mindset they’ll be in when they do. That seems like a lot but it is the key to crafting the ideal ad.

Robin Bresnark has an article at Business2Community that delves into this idea of incredibly specific audience targeting. Although I disagree with some of his finer points, everyone should agree on the core of the article, which is simply to think of who you are selling to before creating your selling tool.

The prevailing thought is ‘Facebook isn’t for selling’ so you’ll need to take a different route. Once you figure out what exactly works for Facebook, you can start trying to work within those parameters to find what works for your key demographic.

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Your New Social Media Strategy: Visualize and Attack

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In case you haven’t noticed, Pinterest has exploded over the past year and a half. In fact, it is now the fourth largest driver of traffic worldwide. The lesson to learn is that visual content moves the masses. Ryan Wilson at Business2Community has some clever ways to  increase social media engagement by using more images in your posts.

1. Create your own Meme

They are easy to create and give a fun, lighthearted vibe rather than a more desperate, “we want your business” type of message that drives away social media users. And they are literally everywhere.

2. Infographics

We’ve used quite a few on this very blog. They contain a ton of information that you would never read an entire article to glean.

3. Regular Photos

Old school and timeless. Whether it’s of customers, your store or your new product, take a picture and share it with the masses.

4. Take Submissions

Ask your audience to send in their own pics of them utilizing your products. They do the heavy lifting but you reap the benefits.

The point is, be creative and visual. You’ll see a remarkable difference.

 

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Use Tumblr To Reach Younger Audience

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Though it seems that Facebook’s users are beginning to skew older each year, that doesn’t necessarily mean that you can no longer reach the under 20 crowd there. But, there are certainly more direct approaches if you desire a bump in conversions from a younger market. Tumlbr is one of the social media alternatives that not only boasts a huge share of 13-25 year olds’ web traffic, but has also begun to make a significant push to improve their advertising options.

Sheila Shayon reports for Brand Channel that Tumblr is valued at $800-million, so if you haven’t heard of it, or still consider it a lower-tier social networking site, it is time to catch up. Multiple media deals have been handed out to Tumlbr authors, which means an increase in both users and visitors is likely on the horizon. Now seems like the time to capitalize so keep your eye out for announcements in the near future about ways Tumblr is welcoming in advertisers.

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Twitter Ads Not A Viable Platform Yet

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It was only a matter of time before Twitter unveiled an advertising platform to its users. So far, however, the results have been extremely underwhelming.

At the present, your Twitter ad campaign will be run like a poorly run AdWords campaign. This is due to the fact that there just aren’t enough tools and metrics made available to run it properly. Twitter can’t tell you who exactly saw your ad or who exactly converted because of it. Instead, you get the total number of impressions and how many new followers you have because of the ad. And, perhaps they didn’t think this all the way through, but you also get to see exactly how much money the ad cost you right next to the embarrassing lack of metrics.

The rumor is that Twitter ads has already advanced past this early stage and some of the big money marketers are getting to experience that next level first and there’s no doubt that Twitter will improve its advertising platform until it is on par with Facebook. For now, however, there’s no reason to spend any of your budget on Twitter ads.

Jason Yormak did start a campaign with Twitter ads. You can see his results at Business2Community.

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Improve B2B Business Through Facebook Ads

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Can Facebook ads help business to business sales? Adam Proehl of Business2Community says ‘of course!’

There’s bound to be some opposition from those established in B2B marketing, but consider some of Proehl’s main points. Though users aren’t going to Facebook to look for what your business is offering, that doesn’t mean they can’t find your business that way. Because, regardless of why they’re there, all of your potential customers are likely visiting Facebook.

Plus, through remarketing, you can gain an additional way to reach users who visited your website and left without a conversion. At worst, you continue to make potential consumers aware of your brand and what you offer.

So, don’t think of Facebook as direct marketing, necessarily. But, do consider it helpful to your business.

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Create New Posts From Facebook’s Ad Tool

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Though it isn’t a groundbreaking update, Facebook has made their ad tool a little more seamless by allowing users to create a new post without leaving the ad center.

This isn’t a development that will improve your ad performance or get you a bigger audience, but it might make your life just a little easier. Head over to Inside Facebook for Brittany Darwell’s article on the details.

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Facebook Mobile Ads: A Growing Trend

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Facebook mobile has allowed ads for less than a year, but they’ve put a lot of effort into making it an effective platform. Now they are seeing the benefits of that, as 20% of the ad buys on Facebook are for the mobile format.

The price of the mobile ads are significantly higher than their desktop counterpart, but they are worth it considering their higher visibility due to mobile showing only one ad at a time.

Head over to TechCrunch to check out the full story on the growing platform of Facebook’s mobile ads. If you haven’t already gotten started, you may want to consider allocating some of your ad budget there.

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Free Advice From a Social Media Consultant

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Regardless of you company’s current social media standing, you could probably benefit from the advice of a consultant. NBC Chicago recently published some free advice from a Chicago-based social media expert, Tim Schraeder.

Be sure to read through the article to get advice on how to create conversations with your audience, how to make the most of each post and how to measure success.

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Turn Your Fans Into Loyal Customers Through Social Media

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At the core of most articles on social media is the question of how to turn Facebook fans or Twitter followers into an increase in revenue. There are many theories and plenty of suggestions out there from a variety of experts, but possibly the most effective is also the most obvious. Simply interact with your fans.

What a consumer is essentially saying when they become a fan of your company’s Facebook page or follow your Twitter feed is that they want to have a relationship with your business. They want to be a part of your conversation and they want to hear what you have to say. All you have to do is to give them what they want.

There are plenty of strategies aimed at increasing your social media audience. Promotions will draw in consumers, but they won’t stick around if they don’t continue to gain from the relationship. You should use social media to give fans something they wouldn’t get by simply visiting your physical business. Deals, inside information, pictures or videos or even just interesting or entertaining anecdotes. Let them into your business enough to make them feel comfortable enough to continue visiting it. More than comfortable, they’ll develop a sense of loyalty.

This type of social media relationship cultivation will not only supply you with an army of loyal customers, but it will also help you add to your audience as word spreads about your social media prowess.

Ernan Roman has an excellent example of how to use social media at Business2Community. He highlights Starbucks’ efforts to build great relationships with their customers.

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