Tag Archive for: local marketing

 Google-My-Business-Logo

If you run a local business and haven’t logged into Google My Business in a while you may be at risk of having Google unverify your listings, according to a statement from a Google representative today.

In a post on the Google and Your Business Help Forum, Google’s Jade Wang confirmed the news that the company has been contacting some Google My Business users that it considers to be inactive:

In some cases, we may contact Google My Business users via email to confirm that they are still actively managing a business page. If a user is unresponsive to our attempts to contact him or her and has not logged into Google My Business for a significant length of time, then we may unverify pages in the account. We’re doing this in order to continue to provide users with the best experience when they’re looking for local businesses like yours. If you find that a page in your account has been incorrectly unverified, please contact support to get assistance restoring verification.

The news was first brought to light by Brian Barwig of Integrated Digital Marketing, who posted a message today about a phone conversation he had with a Google support rep who told him that this may happen to accounts which are considered inactive for six months.

Mike Blumenthal has also shared the text of the email Google sends out to warn inactive accounts about being potentially unverified.

To help prevent this, Wang included some advice: “It’s a good idea to keep an eye on the inbox associated with your Google My Business (Locations) account. It’s also a good idea to regularly log into Google My Business (Locations) to confirm that your business information is current and accurate.”

Google Delivery

Google is partnering with six delivery providers across the US to establish a new service that will deliver food to your home, straight from the search results.

“Whether you’re craving deep dish pizza or pad thai, starting today you can order food from some of your favorite restaurants directly from Google search results.”

Thanks to the new service, US residents can simply type in what they want to eat, select the restaurant of their choice, then click “Place an order” without ever leaving the search engine.

From there, simply place your order, choose your preferred delivery service, and complete your order from the website.

Google’s partners in this venture currently include the following companies:

  • Seamless
  • GrubHub
  • Eat24
  • Delivery.com
  • BeyondMenu
  • MyPizza.com

 

The search engine will potentially add more delivery providers in the future as it expands this service.

In line with this new addition, Google is also allowing users to book appointments and make reservations directly from the SERPs.

Local businesses should be especially interested in the service as there is no complicated opt-in. Just go to your Google My Business dashboard and ensure the feature is turned on.

According to a Google help center article, links to place an order or book an appointment will appear automatically for eligible businesses.

GMB Put On Map

Google is doubling down on their efforts to bring local businesses around the world online with a new program called “Let’s Put Our Cities on the Map.

The new program seeks to assist small businesses and local organizations from over 30,000 cities worldwide to set-up complete local listings on Google.

The search engine claims consumers are 38 percent more likely to visit and 29 more likely to consider purchasing from businesses with complete listings, yet a huge number of companies do not have local business listings on any search engine.

Dandelion Marketing

For the new initiative, Google is providing each participating city with a custom website where local businesses can see how they appear on Google Maps and in search results.

Google is also giving local business owners an easy-to-follow guide for getting their business listed with Google My Business, as well as a free website and domain name for a year through Google’s partner Startlogic.

The program is also encouraging consumers to get involved, by inviting consumers to create postcards in support of their favorite local businesses which can be shared on Google+, Twitter, Facebook, and LinkedIn. However, Google makes it clear these postcards won’t have any impact on search engine ranking.

“Sharing the postcards won’t make businesses appear higher in search, but will hopefully spur them to verify and start managing their business listing,” a Google spokesperson told Search Engine Watch.

Google is also partnering with local organizations such as chambers of commerce and small business development centers to offer workshops aimed at teaching local businesses how to control the information listed about them on Google Search and Maps.

Smaller local businesses are overwhelmingly lagging behind the rest of the market when it comes to getting online and increasing visibility and audience outreach through optimization and search engine marketing. Unfortunately the longer these companies wait to expand their business online, the further they fall behind the curve. Thankfully, Trond Lyngbø created a comprehensive article exploring the most important information anyone running a smaller local business needs to know about SEO and online marketing.

HalloweenThere have never been more opportunities for local businesses online than now. Search engines cater more and more to local markets as shoppers make more searches from smartphones to inform their purchases. But, in the more competitive markets that also means local marketing has become quite complicated.

Your competitors may be using countless online tactics aiming too ensure their online success over yours, and to stand a chance that means you also have to employ a similarly vast set of strategies. When this heats us and online competition begins to grow convoluted, some things get overlooked. The more you have to juggle, the more likely you are to make a serious mistake.

In true Halloween fashion, Search Engine Watch put together the four most terrifying local search mistakes that can frighten off potential customers.

Ignoring the Data Aggregators

A common tactic is to optimize Google+ listings, as well as maybe Yelp, or a few other high-profile local directories. But, why stop there? Google crawls thousands and thousands of sites that contain citations every day, so optimizing only a few listings is missing out on serious opportunities.

The most efficient way to handle this and optimize the sites most visible to customers, businesses should focus on data sources that Google actually uses to understand local online markets. The best way to do this is to submit business data to the biggest data aggregators, such as Neustar Localeze, InfoUSA, Acxion, and Factual.

Not Having and Individual Page for Each Business Location

A few years ago Matt Cutts, one of Google’s most respected engineers, said, “if you want your store pages to be found, it’s best to have a unique, easily crawlable URL for each store.” These days organic ranking factors have become much more influential in Google’s method of ranking local businesses, so this advice has become more potent than ever before.

There are also numerous non-ranking based reasons you should have optimized location pages for each location. If you don’t have actual results on individual pages, Google isn’t indexing that content separately, and instead only sees the results offered in a business locator. Think of it like optimizing a product site without product pages. If the results don’t have separate pages, it loses context and usability.

Ignoring the Opportunity to Engage Your Customers

Whether you want to face it or not, word of mouth has managed to become more important than ever as consumers talk about businesses online on social media. Each opinion has an exponentially larger audience than ever in history, so a single bad review is seen by hundreds or thousands of potential customers. Thankfully, that one review doesn’t have to be your down bringing.

First, if bad reviews get seen by more people, the same can be said for good reviews. If a bad review is an outlier, it might not make such an impact on viewers. But, more importantly, every review mention or review or interaction with your business gives you the opportunity to engage them back. If you see a positive mention online, showing gratitude for the remark opens up an entirely new connection with your brand. Similarly, a bad review can be salvaged by simply asking how changes can be made to improve their experience in the future.

Not Using Localized Content

Pretty much every local online marketer has heard about the importance of using the relevant keywords in their content so their website ranks for those terms. But, they tend to only use this logic for the products or types of services they offer.

Local keywords including ZIP codes, neighborhoods, or popular attractions can do as much to help you stand out for important searches as product based keywords can. Simply including information about traffic or directions can help you start ranking for search terms your competitors are missing.