Customer Service Aided By Social Media


At this point, social media in some form has been incorporated into most businesses. The most obvious way to use it is to incorporate social media into your sales and marketing strategy. But, you can also greatly improve your customer service in a variety of ways simply by posting on a social media platform.

Mike Gingrich of the Goshen News has some great examples of how social media can not only improve your customer service, but in turn improve customer satisfaction and brand loyalty.

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