Don’t let the headline fool you. Marketing your business over social media can be an excellent decision. However, it’s easy to put more emphasis on those ‘Like’s and ‘RT’s than actual, money-making sales. Here are five reasons why you need to include other platforms as well into your overall marketing strategy.

1.  Social Media Makes You Anti-social

While establishing your online presence, it’s easy to mistake interaction with customers on social media with conversations with customers. Regardless of how active you are in your online community, it doesn’t take the place of good, old fashioned face-to-face or phone conversations.

2. Online Trends Are Fleeting

There are those that say social media will be around forever. That may be true, but how do you know where your customers will be congregating in 10 years? Facebook and Twitter might still exist. However, ten years ago, AOL and MySpace were major players online. Here’s some free advice: don’t include them today in your marketing plans.

3. Social Media Only Works For Certain Businesses

Depending on your business, social media may not pay dividends for you. For example, generally, if you sell service to other businesses, you could actually hurt your credibility by using social media to market yourself. That time is better used making in-person connections with executives and other decision makers.

4. Lack of Effective Language

Social media is constantly updated and timeliness is key. This leaves no time for businesses to perfect their message before releasing it to the masses. Messages to your followers should value quality over quantity.

5. There Are Better Ways

In marketing, old school is usually most effective. Nothing beats in-person communication with your customers. Social media shouldn’t be viewed as a marketing revolution to forsake all other platforms for. Instead, it is an additional weapon in your arsenal, but one that should be used wisely and with restraint.

For more information, check out Alex Goldfayn’s article on Mashable.

One of the best dirty little secrets about social media for businesses is that you don’t need enormous resources or a large, established audience for your efforts to pay dividends.  In fact, small businesses can adapt to constantly changing trends much faster than their larger counterparts simply because of their lack of size and available manpower.

To get the most of your social media endeavors, you simply need to ask, “why?”  As in, “why would our customers connect with us on social media and why would my business want customers to connect through this format?”

Asking these questions before starting a social media campaign and using this five-step approach, allows you to capture customers’ attention and build relationships and loyalty.

1. Know the Trends

Familiarize yourself with the social medium you plan to use for your business.  Whether it’s Twitter, Facebook, Google+, or any other option on the Web, you need to know why your customer’s are there and what they are saying.

Once you understand your desired customers’ experience, you can reach them more effectively.

2. Define Your Online Brand

Before making an online profile, think about why your business is unique.  Then, develop your profile based on the desired experience of your customers when they connect with you.

Be sure not to to sell too hard, however.  Users are especially wary of sales pitches on social media.

3. Develop a Strategy

How will you know success unless you’ve first defined it?  Decide how social media will enable you to meet your goals.  Discover which format your customers’ perfer and which is the best for you.  Keep it light and fill your profile with a mix of entertaining and relevant content.

4. Build Your Community

Be an active member of your online community.  Share insights, talk with influential online users and link with others in order to interact and help existing customers and add to your audience.

5. Learn and Repeat

Over time, when you have learned more about your community’s wants and needs and monitored changing social media trends, repeat this process to stay relevant.  Be sure that your online profile is on target with your customers.

Brian Solis writes more on this topic at his blog.  You can also follow him on Twitter @briansolis.

 

We all use Facebook apps for one reason or another, but you may have granted those apps and their creators access to your personal information without even realizing it.  Thanks to a handful of redesigns, it is harder than ever to tell exactly what you’re agreeing to when you start using a new app.

1. A Single Button

Instead of giving you a choice between a button that allows access to private information and a button that does not, Facebook apps now use a single button that grants you access to the app and the app access to your information.

2. Tiny Gray Font

Let’s be honest, most of us ignore the fine print, especially when it blends into the background of the page.  Facebook apps are using that to their advantage and using that tiny gray font to tell you what permissions you are about to grant.

3. Hidden Symbol

Rather than explaining what information you are agreeing to grant an app access to, an app launch page now features a nearly indiscernible question mark that links to that information.  Most users never see it and agree to give access to information without even knowing it.

4. The Action Line

Most users find the “main action button”, usually the one that says “Play Now” and is brightly colored, and ignore anything below it.  Facebook has utilized that area under the main action button, which is often overlooked, for important information about your loss of privacy.

5. Friendly Jargon

Facebook’s App Center previously used language that made it clear you were granting access to personal information.  Now, rather than a headline of “Request for Permission” and buttons labeled “Allow” and “Don’t Allow”, there is simply a large blue button that says “Play Game”.

Avi Charkham, head of Product and Design at Lool Ventures, has more information in his article at TechCrunch.

 

Facebook uses an algorithm called EdgeRank to help determine how much visibility a post should get. There are many ways to improve a business’s page feed on Facebook to increase EdgeRank, but here are five to try that may help your page.

  1. Post photos – There are six “types” of posts: text, a photo, a link, a video, a platform post, or a question. Research has shown that of all of these, photos get the best response. Even when posting another type of information, adding a photo will increase your visibility and your EdgeRank.
  2. Create photo albums – While photos alone can do well, a full photo album can get even better response. It’s one big photo with multiple small ones underneath and can draw attention because of the visible difference in post style.
  3. Add more text – If you add enough text, a link will be displayed that says “see more”. This can help entice people to click the link and investigate further, and many people will associate content that has more time put into as higher quality, and will often share these posts more because of this.
  4. Share content outside of Facebook – When you post an image in the photos section, you can get a URL to the photo in the album page to either a photo or to the full album. Take this URL and share it on other social networks. By getting more people to interact with this album, it increases your EdgeRank and will display it to more people on Facebook.
  5. Use Post Targeting – This is something that was originally only optional to advertisers, but can now be done on any Facebook page (and it’s currently being rolled out). You can choose the demographic of your target audience, and by targeting more specifically you have a better chance of engagement with the audience.

By using these methods with your Facebook pages and posts you’ll be able to increase EdgeRank and help spread the content of your page to more people to get more visibility and attention.

Read the original article here:
5 New Ways to Improve Your Facebook EdgeRank

In a recent change Facebook made, posts made to the wall now have a date, time, and a location placed at the end. Something similar to “Yesterday at 11:18pm near Tulsa.” This isn’t something that everyone is exactly happy to have shared.

Facebook has a community forum that got some attention about this. On the forum there was a discussion on how to remove the links to the map and the location tags that show up on the map. The map itself is not going to go away, but you can remove the points that show up on it.

You can find all these posts on the timeline by entering the Activity Log and choosing “Posts with location” when you do a filter. Here you can see all posts that have location information and a map tag, and then remove the ones you want to using the instructions on the link.

Read more here:
Facebook Publishing Users’ Private Location Data

Facebook Messages is going through a change in design, to more closely mimic an email interface. They are testing it with limited users at the moment, but this change will roll out to all users over the next few weeks. In a recent post on their blog, Facebook stated, “The new side-by-side layout lets you click your most recent message on the left to see the whole conversation on the right. You can also bring conversations to life with multiple photos and emoticons.”

Read the full article here:
Facebook Messages Testing Recent Design Overhaul

Facebook has implemented an algorithm called “EdgeRank” which adjusts the weight of importance of any post based on how popular it is. So how can you improve the EdgeRank of your posts on your business accounts on Facebook? Here’s a few ways:

  1. Scheduling – Pay attention to when your followers are most active on Facebook, when they’re most likely to see new posts. Try experimenting with different times of the day. Facebook allows you to schedule posts, so this is easier to do than you might have expected.
  2. Add tags – Pages that you’ve “liked” will be more readily available so that if you want to add a tag it will be easier to find these. To find any sort of connecting page to get a tag, just type in an “@” sign and start typing. You can discover many tags this way – it’ll help promotion.
  3. Add a location – When you do a status update, there’s a “placemark” icon that looks like an inverted teardrop you can click on. This can come in handy to tag events or to put your business location when people have a reason to come visit.
  4. Target specific locations – You can make your post in a specific place (instead of “Public”). Doing this is good if you are needing only to connect with people that are in that location, for example if you are promoting an event in that area.
  5. Target by language – Use the same customization you use for location (instead of “Public”) to target a language. This way you can do a very personal outreach to members of the public who are more comfortable with a different language.
  6. Add pictures/photos – If you put photos in your posts, it will grab attention much more readily and make it a lot more tempting to share or comment on.
  7. Emphasize a post – You can pick out special posts and draw attention by either “highlighting” it (click the start at the top of the post) to make it go across both columns in your timeline or you can pin your update. Pinning it will make it stay on top of all updates so that something of particular importance will stay at the top until you unpin it. To do this, click the pencil icon and choose “Pin to Top”.

Make your Facebook posts stand out by trying any one of these or a combination. See what works best for your page and keep those practices.

Read the original article here:
7 Tips For Crafting Local Business Updates In Facebook

A lot of businesses do not think they need social media or in some cases, even any online marketing. They see it as a way to talk to friends and nothing more. The thing that must be realized is that in order to properly take advantage of social media, a business will realistically need six months or more. Usually the basic level of interaction is set at 7 times of contact before business can be done, but some say as many as 21 interactions before a close can happen.

There are five good approaches to take to make sure this can happen if you want to get started in social:

  1. Put some money in to get a solid web site.
  2. Do proper keyword research.
  3. Start congregating with target customers online, learn their language, their questions.
  4. Use a blog, share your expertise there.
  5. Share all types of content, become a valuable resource for your customer base.

If you do these things, it’ll be a solid start to using social media for business in a productive way.

Read the full article here:
When Social Media Marketing Doesn’t Work for You

Facebook has started testing Cost-per-click Ads in search results where advertisers pay the publishers when a certain ad is clicked. Users are not able to differentiate sponsored results with that of original results until they look for below the listings for the term “sponsored” (in small print). However one can’t search for each and everything under the sun, advertisers can only choose a specific entity within Facebook, like a brand. This is looked upon as a new money making initiative by Facebook.

Read the full article here:
Facebook Tests CPC Based Search Ads – Search Engine Roundtable (blog)

A person using Google+ found that after the recent merge between Google Maps and Google Plus, reviews he made were displaying his full name and information to the world. His credit cards started getting declined and quite a number of people started calling him with threatening phone calls. Since that point, he has gone so far as to delete all of his previous reviews and pull all info from his Google+ profile. This may be the dark side of Google’s intent to keep social media transparent.

Read the full article here:
Google made my real name visible on my google maps reviews. I …