Survey shows how voice search drives local business

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A new survey shows just how prominent voice search is becoming in the journey from shopping to purchase.

According to the latest survey from Chatmeter, approximately 90% of smartphone owners say they use their device’s virtual assistant. More importantly, a large group of those are specifically using voice search to look for local business information.

Approximately 40% of smartphone users specifically say they “use voice search to ask for directions, an address, or business hours for a nearby location.” Additionally, more than a quarter of consumers say their “number one use for their voice device is to find a local restaurant, show, or business.”

This reinforces recent statements from prominent figures in the world of search, including Google CEO Sundar Pichai, who said: “local mobile searches are growing faster than just mobile searches overall, and have increased by almost 50% in the last year.”

One of the biggest uses for virtual assistants is also making in-person purchases or to visit new businesses, with almost 90% of users saying they turn to virtual assistants for driving directions.

While the rise of voice search will likely have huge ramifications for how we understand and optimize for online searching, these findings actually reinforce the importance of optimizing local listings on both desktop and mobile devices.

For example, a business’s Google My Business listing is responsible for providing all of these types of information, including giving directions, facilitating phone calls, and providing business hours.

Google My Business is already an essential part of establishing your business within your local industry and finding new customers nearby. Now, it is also becoming a necessity for helping voice search users find your business when they are ready to take action.

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Google My Business changes Post length limits and placement

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Google is some small changes to Google My Business Posts that could affect visibility.

Google Posts Go to the Bottom

A number of people have observed that Google Posts have been moved within knowledge panels, getting shifted down reviews and other business information.

Barry Schwartz gave an example of just how significantly the change demotes Posts within the knowledge panel on Search Engine Roundtable. The first picture shows his Google My Business listing in 2017, with a Google Post directly below the address information:

In the second screenshot, the latest Post is all the way at the bottom, only placed ahead of other search suggestions:

New Post Length Limits

Additionally, it appears Google My Business is changing how it limits the length of Google Posts.

In the past, Google required a minimum of 100 words per post with a maximum of 300 words per post.

Now, the company is changing to limit posts to 1,500 characters, rather than limiting the length based on words. There appears to be no minimum length for Posts.

If anything, the change will make Posts shorter for most businesses, since 1,500 words roughly equate to 250 words. Given, this depends on the length of the specific words a person uses.

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Google’s John Mueller says sharing online reviews on your site is O.K.

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Not long ago, it seemed like every business website had a “Testimonials” page filled with reviews and references from either past-customers or fellow members of their industry. If you have a keen eye, though, you might have noticed these pages are slowly falling out of use in favor of posting your Google, Yelp, and other online reviews on your site.

The practice has led to some confusion, as many experts claimed putting your own online reviews from across the web on your site could be potentially dangerous for search engine optimization. There have even been suggestions it could lead to Google penalties.

Now, you can breathe easy and share your online reviews with pride, as Google webmaster trends analyst John Mueller has confirmed that it is totally fine to highlight your reviews on your company website – with one exception.

While posting your reviews on your website is acceptable, Mueller warns that you can not use review structured data on these reviews.

As Mueller explained on Twitter:

“From a Google SEO point of view, I don’t see a problem with that. I imagine the original is more likely to rank for that text, but if you use that to provide context, that’s fine (it shouldn’t be marked up with structured data though).”

Mueller then went on to explain that review structured data is intended for reviews “directly produced by your site” and using them on third-party reviews on your own site would go against Google’s guidelines.

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Google releases new ad strength indicator to predict how your ads will perform

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Google's New Ad Strength Indicator

Google is giving advertisers a new tool to predict how their ads will perform before they start running.

The new ad strength indicator evaluates responsive and display ads, then rates them on a scale from “Poor” to “Excellent”.

The tool also gives specific tips on how you can improve your ads to improve their rating and improve performance.

When evaluating ads, the tool assesses a number of factors including relevance, quantity, and diversity of ad copy.

To help prepare for the rollout of the tool, Google provided a few bits of guidance:

  • For responsive search ads: Provide as many headlines and descriptions as makes sense for your business. At least five headlines are recommended.
  • For responsive display ads: Provide up to 15 images and five logos, headlines, and descriptions per ad.

The tool will roll out in stages and will likely take until early next year to be fully available.

First, the ad strength indicator will begin appearing when constructing responsive search ads within the next few weeks. Then, in early September the tool will be given its own column in the Google Ads interface. Finally, the ad strength indicator will be brought to responsive display ads in “several months.”

Along with the announcement of the ad strength indicator, Google also rolled out a number of several updates to responsive search ads.

The biggest change is that advertisers can now preview ad combinations as you are building them, letting you see several possible combinations while you work. This can help shape your ads to ensure ads will always be relevant and readable.

Google is also providing more information about responsive search ads in search reports, including data for headlines, descriptions, and top combinations.

These changes to responsive search ads are already rolled out and available to all advertisers.

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Google Introduces New “Veteran-Led” Label For Google My Business Listings

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Google Veterans

Google is releasing a new label for Google My Business listings highlighting when a business is owned or led by a veteran.

Sean O’Keefe, data scientist at Google and a former Staff Sergeant in the US Army announced the new attribute this week while also highlighting the millions of American businesses that are owned by veterans.

“More than 2.5 million businesses in the U.S. are majority-owned by veterans, and one way that I stay connected to the veteran community is by supporting those veteran-owned businesses. It’s something I can do all throughout my day, whether I’m grabbing a coffee or recommending a local restaurant to a friend.”

The tag is easily enabled and will highlight veteran-owned businesses in both Google Search listings and map results.

The label is similar in appearance and function to other attributes like “Has Wifi” or “Outdoor Seating.”

Currently, there is no verification process. All a veteran business owner has to do is follow a couple steps to enable the “Veteran-led” attribute for their own listing:

  • Sign into your Google My Business account
  • Select the location you are managing
  • Select “Info” from the menu
  • Find the “Attributes” section and select the Pencil icon
  • Search or select the “Veteran-led” attribute
  • Select “Apply”.

The new attribute is just one of many steps Google is taking to provide support for veterans, including curating search results for veterans looking for jobs and encouraging IT training. You can find out more about the initiative here.

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Google tests new tab in search results for Google Posts

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Google is testing making Posts from Google My Business listings more prominent in search engines, with a unique tab that can appear directly within local search results.

The tab will appear when you either search for a specific business or keyword that includes businesses that have created Google Posts.

As many smaller businesses with Google My Business have yet to take advantage of Google Posts, the new tab gives those who are sharing Posts a spotlight to shine with engaging content and high-quality images.

Likewise, I expect Google is hoping for the inclusion of Posts within the search results will boost the number of listings who are creating and sharing posts through GMB.

The feature is obviously in early testing as some have noticed changes to how the Posts can appear within the tab.

While Matt Southern from Search Engine Journal was able to view two separate carousels (one horizontal and one vertical) of images when viewing the Post tab, others (including myself) are only being shown a single vertical feed of Posts.

The tab is also currently limited to mobile searches and does not show up on desktop versions of Google.

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See how your Google My Business Posts are performing with new Insights

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Google My Business is adding new Insights showing how Posts from businesses are doing. This means you can now monitor your Posts and see what type of content works best for the unique placement.

For those unfamiliar, Posts are a feature of Google My Business which allow businesses to create social media-like content and highlight it within their GMB listing. As posts only last for 7 days, they are a great place for letting customers know about special short-term promotions and sales.

The new Insights for GMB Posts were announced by a GMB Community Manager who said:

“We’re excited to announce that we’re launching a new summary view of your Post Insights! Post Insights help you better understand how your posts perform with potential customers.”

The Insights are available within the Posts tab on the GMB dashboard and provide details for individuals posts or all posts from the last week or month.

Post Insights include data on the number of views and clicks you’ve received, as well as how those metrics have changed time.

It should be noted, however, that GMB will not show any percent change in the summary if any of the following issues exist:

  • Your posts received 0 views.
  • You haven’t made any posts.
  • Your percentage change is over 99.99%.

The new Google My Business Post Insights are available to everyone with a GMB listing on a desktop browser or through the mobile version of the website. It has not been rolled out to the GMB yet, though.

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Why Google’s Algorithm Updates Matter, Even If They Don’t Change Much

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Google Algorithm

After much ado, Google has rolled out its latest big algorithm update, called the “Speed Update.” And, once again, there has been little to no effect on the search results we see every day.

This is the latest in a pattern of big announcements of search algorithm updates that seem to fizzle out into nothing. It would be reasonable for many to stop caring and assume they don’t really need to worry about all these algorithm updates.

They would be wrong.

Why Google’s Algorithm Updates Matter

The other trend running through Google’s latest algorithm updates is that they have been almost universally focused on usability across devices. In other words, Google cares about how users perceive your website. Is it out of date? Slow? Impossible to read on a smartphone?

Of course, Google’s interest here isn’t entirely altruistic. They have made their name by delivering the best search results possible. If they allow low-quality sites to dominate the rankings, they wouldn’t be doing their job very well.

As a business, you also aren’t doing a very good job representing yourself if you aren’t living up to most of Google’s latest standards. People will be put off if your copy is outdated, or your site is too slow or buggy to use. This is the biggest reason you should really care. Google’s standards are (largely) the same as your potential customers’ standards.

Bringing It All Together

If you aren’t doing one of the things above, you might be able to get away with it. Some people may give you a pass for a sluggish website. It might not matter much if your copy is a year or two old if it is still relevant and accurate. Desktop users won’t even know if your site isn’t mobile-friendly. Taken together, though, it paints a really bad picture.

This is essentially how Google’s algorithm functions. There are literally hundreds of factors or signals that affect how sites are ranked. A single new search signal isn’t likely to have a big impact. Neglecting several search signals will likely have serious consequences for your rankings.

The best way to think of Google’s search algorithm is by comparing it to a test. Missing one or two answers is fine. But, the more questions you get wrong, the worse your score is. In the end, it is always best to strive to ensure your site isn’t just meeting basic standards, but is designed and optimized to perform as well as possible. This way, you’ll satisfy anyone who comes to your site, and you won’t have to worry about updating every time Google launches a new algorithm update.

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See how people find your Google My Business listing with Search Query Insights

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Business owners can now see exactly what search terms people are using to find their Google My Business listings with Search Query Insights, giving you an opportunity to see where your listing is succeeding and what areas may need to be better optimized.

The search query information is being added to the Insights tab and includes the most common terms and search trends that helped people find your business.

In the help page for the new feature, Google suggested: “these queries should help you create better Posts with Google and even Ads to engage your customers.”

However, the data won’t be a comprehensive list of every search term that led to your listing. It will just contain the terms used most often.

“Search queries focus on the terms that your customers used to find your business on Local Search and Maps.”

Business owners or page managers can also filter the queries based on those used within the last week or the past 28 days.

The feature will be available to all Google My Business listings soon, but Google has not provided an estimate of how long the rollout will take. Currently, some are reporting seeing search query data in their Insights tab, while it is absent for others. I would expect most will have access to the information by the end of the week, if not sooner.

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Google’s Mobile Speed Update Starts Rolling Out

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After months of warnings, Google is officially rolling out its “Speed Update” for all users.

Google updated its original blog post to say the new ranking factor would be rolling out for all mobile search results throughout the day – though it is unclear exactly how long the Speed Update will take to fully go into effect.

What is Google’s Speed Update?

Essentially, Google’s Speed Update is just a mobile version of the speed-based algorithm used on desktop search results for years. Rather than rewarding the fastest sites, the update is better described as punishing the slowest sites online. This is particularly important for mobile-based search results because numerous studies have shown that people are likely to leave a webpage if it takes more than 3 seconds to load.

What this isn’t, is a large-scale algorithm shift. The majority of sites are likely to see little to no change after the roll-out. However, it is unclear just how harshly it will penalize the slowest sites out there.

Will you be affected?

Google refuses to give an exact estimate of just how many sites will be affected by the rollout, but they have said it will “only affect a small percentage of queries.”

Still, if your business’s website is notoriously slow, you may be at risk for a loss in search ranking and traffic. If you’re afraid you may be on the chopping block, you can see how your site stacks up using a number of Google’s tools, such as the Chrome User Experience report, the Lighthouse tool, or the Page Insights tool.

As always, it is recommended that you take steps to make your website as fast as possible. This can be done a number of ways, including reducing image file sizes, finding faster hosting, or reducing the number of widgets or the amount of content on a single page. Even if your site is safe from the Speed Update, you don’t want to risk losing potential customers while they wait for your page to load.

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