Google’s Advice To Small Companies Competing Against Big Brands

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Any small-to-medium-sized business owner or operator is all too aware that it often feels like the odds are stacked against them – especially when it comes to competing with larger companies on Google. 

It’s something Google rarely addresses outright, but it seems clear that big companies have several advantages which can make it hard to compete. This is why one person decided to ask Google’s John Mueller about the situation during a recent Office Hours hangout chat with Google Search Advocate.

As Mueller acknowledges, Google is well aware that big brands often receive natural competitive advantages. But, he also had some advice for smaller brands trying to rank against massive brands – big sites face their own unique problems and limitations which can give you a chance to get the upper hand.

John Mueller’s Advice For Small Companies On Google

The original question posed to Mueller included two parts, but it was the second half that the Search Advocate decided to focus on. Specifically, he was asked:

“Do smaller organizations have a chance in competing with larger companies?”

From the outset, he says its a bit of a broader “philosophical” question, but he does his best to show how smaller companies have consistently been able to turn the tables against larger brands. For example, Mueller points to how many larger companies were so invested in using Macromedia Flash, they stuck with it long after it became clear it was not helping their SEO. Meanwhile, smaller sites often knew better and were able to use this against their competition.

“One of the things that I’ve noticed over time is that in the beginning, a lot of large companies were, essentially, incompetent with regards to the web and they made terrible websites.

And their visibility in the search results was really bad.

And it was easy for small websites to get in and kind of like say, well, here’s my small website or my small bookstore, and suddenly your content is visible to a large amount of users.

And you can have that success moment early on.

But over time, as large companies also see the value of search and of the web overall, they’ve grown their websites.

They have really competent teams, they work really hard on making a fantastic web experience.

And that kind of means for smaller companies that it’s a lot harder to gain a foothold there, especially if there is a very competitive existing market out there.

And it’s less about large companies or small companies.

It’s really more about the competitive environment in general.”

While it is true that it can seem very difficult to compete with the seemingly unlimited resources of bigger brands, history has shown time and time again that bigger brands face their own challenges. 

As Mueller concludes:

“As a small company, you should probably focus more on your strengths and the weaknesses of the competitors and try to find an angle where you can shine, where other people don’t have the ability to shine as well.

Which could be specific kinds of content, or specific audiences or anything along those lines.

Kind of like how you would do that with a normal, physical business as well.”

In the end, big brands competing are much like David facing down Goliath; if they know how to use their strengths and talents to their advantage they can overcome seemingly unbeatable challengers.

You can watch Mueller’s answer in the video below, starting around 38:14.

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Explaining How Google Maps Reviews Work

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Google Maps reviews have long been an important tool for both consumers and brands – allowing shoppers to share their experiences with other potential customers and letting brands showcase their great services where shoppers are most likely to be. 

Now, the company is finally explaining how this system works, including how Google Maps moderates reviews and automatically spots fraudulent, misleading, or inappropriate reviews among the millions of legitimate reviews posted every day.

In a recently published overview, the company says it relies on 5 key strategies to consistently ensure reviews on Google Maps are authentic, useful, and relevant for other consumers.

1. Strict, Up-to-Date Content Guidelines

The first line of defense against malicious or inappropriate Google Maps reviews is a strict set of guidelines dictating what sorts of content are appropriate on the platform. 

As the guide says:

“We’ve created strict content policies to make sure reviews are based on real-world experiences and to keep irrelevant and offensive comments off of Google Business Profiles.”

Additionally, Google points to its regular updates to these policies to stay ahead of bad actors. For example, the company points to the quick steps it took to prevent reviews criticizing health policies following the spread of COVID-19.

“We put extra protections in place to remove Google reviews that criticize a business for its health and safety policies or for complying with a vaccine mandate.”

2. Integrating Content Policies Into Google’s Algorithms

Once a policy is set, it is disseminated to every relevant area of Google Maps. That means it not only goes into training material for human moderators but also goes into Google’s own machine learning algorithms.

Broadly, this allows Google’s algorithms to evaluate new reviews for a variety of red flags, including:

  • Does it contain offensive or off-topic content?
  • Does the Google account have any history of suspicious behavior?
  • Has there been uncharacteristic activity – such as an abundance of reviews over a short period of time? Has it recently gotten attention in the news or on social media that would motivate people to leave fraudulent reviews?

3. Using Human Moderators To Understand Nuance In Reviews

Of course, automated systems do not always understand the subtleties necessary to tell the difference between legitimate and illegitimate reviews or criticism. This is why Google Maps reviews also rely on a robust team of human moderators to review content and guide algorithms.

As the blog post explains:

“Training a machine on the difference between acceptable and policy-violating content is a delicate balance. For example, sometimes the word “gay” is used as a derogatory term, and that’s not something we tolerate in Google reviews. But if we teach our machine learning models that it’s only used in hate speech, we might erroneously remove reviews that promote a gay business owner or an LGBTQ+ safe space. Our human operators regularly run quality tests and complete additional training to remove bias from the machine learning models.”

4. Encouraging Community Moderation

Google doesn’t believe moderation ends once a review or comment gets posted. Once visible to the public, Google strongly encourages businesses or other users to report fake or inappropriate reviews. 

“Like any platform that welcomes contributions from users, we also have to stay vigilant in our efforts to prevent fraud and abuse from appearing on Maps. Part of that is making it easy for people using Google Maps to flag any policy-violating reviews.”

5. Predicting Where Fake Reviews Will Happen

Lastly, Google works to stay ahead of users by identifying listings in Google Maps which are most likely to be the targets for malicious activity. For example, Google may increase protections for a listing if it is involved in a political event or has recently been in the news.

As the guide explains:

“In addition to reviewing flagged content, our team proactively works to identify potential abuse risks, which reduces the likelihood of successful abuse attacks. For instance, when there’s an upcoming event with a significant following — such as an election — we implement elevated protections to the places associated with the event and other nearby businesses that people might look for on Maps.”

Modern consumers rely on online reviews more and more, and Google Maps is one of the biggest places for shoppers to turn before doing business with someone. Though bad actors may manage to slip through the cracks from time to time, it is good to know that Google is always striving to ensure consumers and businesses can rely on these reviews to give an honest assessment of local businesses.

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Google Says 90% of Consumers Will Give You Their Email Address For The Right Incentive

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A new study conducted by Google and Boston Consulting Group indicates that 90% of consumers are willing to give brands their email addresses, so long as there is an incentive. 

The results come from an exploration into how consumers view modern advertising, including targeted ads, sharing personal information with advertisers, and email marketing.

As online advertising has become more pervasive and personalized to consumers, it is widely believed that shoppers have become jaded and worn down by online ads. As such, many believe shoppers are generally unwilling to engage with online advertisers. However, this study refutes this idea quite clearly.

Instead, the findings show that modern consumers are quite willing to engage with ads on the condition that they are relevant to their needs and interests.

How Consumers View Targeted Ads

First and foremost, the new research makes it clear that advertisers do not dislike all advertising. They dislike irrelevant advertising, with 65% of people saying they have negative experiences with ads that are not relevant. Additionally, 74% of consumers say they only want ads that are relevant. 

These consumers are also largely aware that receiving ads that are targeted to their interests requires some amount of data sharing.

According to Google’s research, most consumers are willing to share some personal information, so long as it is not overly invasive. 

At the same time, some demographics are more willing to share specific details such as their gender, age, or online activity compared to other groups.

For example, Young Urban Professionals tend to be more willing to share their social media activity, but less willing to tell advertisers their gender. 

When consumers’ concerns are addressed, users may be even more willing to share personal details. These concerns include what specific information is being collected, how an advertiser is collecting this information, and what they intend to use it for. 

How Incentives Increase Data Sharing

Another major concern advertisers need to address is “what’s in it for me?”

While nearly 1 in 3 consumers say they are willing to give out some personal information such as their email address for absolutely nothing, more than 90% say they are willing to give their email address if given the right incentive – such as a discount or free sample. 

Not only does an incentive simply give a person a reason to sign up, but it also gives a brand an opportunity to prove themselves to shoppers and earn their trust. 

This is crucial for brands because at least 29% of new customers say they start from a place of mistrust with all companies from any industry. Why? Because they are concerned that brands will then sell their private information to less scrupulous marketers.

As Google’s report explains:

“And while almost 60% of customers believe that companies are selling their data, our research found that very few brands do that.

Marketers understand the value of data and the trust their customers place in them — and how customer-centric, data-driven marketing unlocks significant gains across business objectives.”

Key Takeaways

Google’s report concludes with three major recommendations based on the study’s findings:

  • Build trust by prioritizing transparency
  • Create great experiences through first-part data
  • Build a data-centric organization that respects privacy at all levels

For more in-depth information, read the full report from Google here or from Boston Consulting Group here.

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Google Ads Tests Using Favicons To Make Ads Standout

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Google Ads is testing including small favicons next to links in ads shown on search results.

Over the weekend, some users noticed that ads for food delivery service UberEats were including a small icon of a pizza slice when they appear in search results. 

Google Ads Testing Favicons With UberEats

This was particularly notable because the icon looks like a typical emoji for pizza when emojis are “invalided or unsupported characters” according to Google Ads policies.

Thankfully, Ginny Marvin, Google Ads’ product liaison, has clarified that the icon is actually a favicon – a small visual icon associated with a URL. These icons already appear on many search results, as well as within many browsers when visiting a website.

Marvin went on to confirm that the company is testing using these icons in ads on search results to make advertisers more identifiable:

Currently, the test appears to be limited to a very small number of advertisers on a small number of search results for some users. Still, the immediate interest in these ad favicons across social media likely reinforces that these icons not only make it easier to recognize advertisers. They make ads more attention-grabbing for users.

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Google Business Profiles Adds New Delay Before Managers Can Access Accounts

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Google Business Profiles (formerly called Google My Business) has added a new waiting period for new profile managers or owners when they have been added to an account.

If you try to edit your business listing during this period, users will get an error message alerting them that their access is temporarily suspended.

This new information was discovered in the recently updated help guide for adding or removing profile managers or owners,

A single person – typically the business owner or an executive responsible for a brand’s online presence – can “claim” their Google Business Profiles listing to become the primary user without experiencing the delay. 

However, if you then add an employee or marketing agency to manage your listing, they will be required to wait 7 days before they will be granted full access to the account. 

As the new help document explains:

When a new owner or manager is added to an existing Business Profile, they must wait for 7 days before they can manage all the features of the profile. During this 7 day period, the new owner or manager gets an error if they try any of the following:

  • Delete or undelete a profile.
  • Remove other owners or managers from a profile.
  • Transfer primary ownership of a profile to themselves or a third user.
  • An existing owner or manager tries to transfer primary ownership of the profile to a new owner or manager still in their first 7 days.

If the new owner or manager deletes their account within the first 7 days, they’re removed from the profile. If they undelete their account, they must be added to the profile again.

Most likely, this temporary delay has been added as a means to prevent hackers or other bad actors from attempting to illicitly access Google Business Profiles accounts.

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Google Reveals It Has Two Ways To Crawl Web Pages

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Most people these days understand the general idea of how search engines work. Search engines like Google send out automated bots to scan or “crawl” all the pages on a website, before using their algorithms to sort through which sites are best for specific search queries. 

What few outside Google knew until recently, was that the search engine has begun using two different methods to crawl websites – one which specifically searches out new content and another to review content already within its search index.

Google Search Advocate John Mueller revealed this recently during one of his regular Search Central SEO office-hours chats on January 7th.

During this session, an SEO professional asked Mueller about the behavior he has observed from Googlebot crawling his website. 

Specifically, the user says Googlebot previously crawled his site daily when it was frequently sharing content. Since content publishing has slowed on this site, he has seen that Googlebot has been crawling his website less often.

As it turns out, Mueller says this is quite normal and is the result of how Google approaches crawling web pages.

How Google Crawls New vs. Old Content

While Mueller acknowledges there are several factors that can contribute to how often it crawls different pages on a website – including what type of pages they are, how new they are, and how Google understands your site.

“It’s not so much that we crawl a website, but we crawl individual pages of a website. And when it comes to crawling, we have two types of crawling roughly.

One is a discovery crawl where we try to discover new pages on your website. And the other is a refresh crawl where we update existing pages that we know about.”

These different types of crawling target different types of pages, so it is reasonable that they also occur more or less frequently depending on the type of content.

“So for the most part, for example, we would refresh crawl the homepage, I don’t know, once a day, or every couple of hours, or something like that.

And if we find new links on their home page then we’ll go off and crawl those with the discovery crawl as well. And because of that you will always see a mix of discover and refresh happening with regard to crawling. And you’ll see some baseline of crawling happening every day.

But if we recognize that individual pages change very rarely, then we realize we don’t have to crawl them all the time.”

The takeaway here is that Google adapts to your site according to your own publishing habits. Which type of crawling it is using or how frequently it is happening are not inherently good or bad indicators of your website’s health, and your focus should be (as always) on providing the smoothest online sales experience for your customers. 

Nonetheless, it is interesting to know that Google has made this adjustment to how it crawls content across the web and to speculate about how this might affect its ranking process.

To hear Mueller’s full response (including more details about why Google crawls some sites more often than others), check out the video below:

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Google May Start Deindexing Your Website If It Goes Offline For More Than a Day

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If your site is offline for more than a couple of days you could be at risk of having your pages deindexed, according to Google Search Advocate John Mueller.

It should go without saying that the less downtime your website experiences, the better. Still, some downtime is unavoidable thanks to maintenance, updates, redesigns, and other issues which can be entirely out of your hands.

This inevitably raises the question of exactly how long is too long for your site to be offline. At what point does this begin to hurt your rankings?

After years of debate, we finally have an official answer from Google courtesy of John Mueller during the most recent Google Search Central SEO office hours session.

How Long is Too Long to Be Offline?

The topic arose when an SEO specialist named Aakash Singh asked Mueller what can be done to minimize the loss of rankings or search performance while his client’s website undergoes an expected week of downtime.

The bad news is that a week is simply too long for a site to be offline without experiencing any negative side effects. In fact, Mueller says that sites can start having pages be de-indexed after being down for just a few days.

John Mueller On How Site Downtime Impacts Rankings

Beginning his response, Mueller explains how Google “sees” sites that are experiencing downtime.

“For an outage of maybe a day or so, using a 503 result code is a great way to tell us that we should check back. But after a couple of days we think this is a permanent result code, and we think your pages are just gone, and we will drop them from the index.”

“And when the pages come back we will crawl them again and we will try to index them again. But it’s essentially during that time we will probably drop a lot of the pages from the website from our index, and there’s a pretty good chance that it’ll come back in a similar way but it’s not always guaranteed.”

The general message is that sites should minimize downtime, even when using the proper redirects or site codes.

Mueller does leave us with a suggestion for avoiding the worst fallout from downtime, but he still emphasizes the importance of getting a site back up as quickly as possible:

“… that could be something like setting up a static version of the website somewhere and just showing that to users for the time being. But especially if you’re doing this in a planned way I would try to find ways to reduce the outage to less than a day if at all possible.”

To hear Mueller’s full explanation, check out the recording from the December 10th SEO office hours session below:

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Google Shares The Top Trending Searches For 2021

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Google has revealed their yearly recap of all the top trending searches for a smorgasbord of topics and themes for 2021. The lists show a focus on the news, money, and (of course) Squid Game, but they also reveal a bit about how Google thinks about its purpose as a search engine. 

In addition to the expected stories or trends like Gabby Petito or various types of cryptocurrency, the list of top trending searches brings attention to the ways people use Google to find information, connect with others, and how to improve their own lives with tutorials, resources, and ways to help others in need. 

Below, we will include some of the most interesting top trending search lists for the US from 2021, or you can explore Google’s full Year In Search site here.

Google’s Top 10 Trending Searches in 2021

  1. NBA
  2. DMX
  3. Gabby Petito
  4. Kyle Rittenhouse
  5. Brian Laundrie
  6. Mega Millions
  7. AMC Stock
  8. Stimulus Check
  9. Georgia Senate Race
  10. Squid Game

Top Trending News Searches

  1. Mega Millions
  2. AMC Stock
  3. Stimulus Check
  4. Georgia Senate Race
  5. GME
  6. Dogecoin
  7. Hurricane Ida
  8. Kyle Rittenhouse verdict
  9. Afghanistan
  10. Ethereum price

Top Trending Searches for How To Help Others

  1. How to help Afghan refugees
  2. How to help Texas
  3. How to help India COVID
  4. How to help toddler with cough
  5. How to help foster kids

Top Trending Searches For “How To Be”

  1. How to be eligible for stimulus check
  2. How to be more attractive
  3. How to be happy alone
  4. How to be a baddie
  5. How to be a good boyfriend

Top Trending “This or That” Searches 

  1. Effect or affect
  2. Barbie, Bratz or Fairy
  3. Allergies or COVID
  4. Bones or no bones
  5. Bougie or boujee
  6. Pfizer or Moderna
  7. Sinus infection or COVID
  8. Choose Bidoof or Bidoof
  9. Cold or COVID
  10. Capitol or capital

Top Trending “Where to Buy” Searches

  1. Dogecoin
  2. Shiba coin
  3. PS5
  4. safemoon
  5. N95 mask
  6. XRP
  7. NFT
  8. Baby Doge
  9. Xbox Series X
  10. Squishmallows

As usual, Google also collected many of these lists and trends into a Year in Search video for 2021. Check it out below:

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Google Maps Adds 4 New Local Shopping Features

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Ahead of the holiday shopping season, Google Maps is launching four new features aimed at improving the in-person shopping experience for consumers and driving more sales for local businesses.

The updates not only make it easier to plan your shopping trips ahead of time but also bring many shoppers new ways to order from local businesses online.

Let’s explore these four new features:

New Local Shopping Features for Google Maps

1. Area Busyness

Everyone dreads the idea of getting stuck in a massive holiday shopping crowd when you are just trying to pick up a few things. Now, you can see an estimate of how busy a specific area is before you leave.

For this new feature, called Area Busyness, Google analyzes recent traffic data from local businesses nearby to gauge how many people are shopping in the area.

To see the Area Busyness information, simply open Google Maps and tap on a general area to see how busy it is.

Notably, Google says shopping malls tend to be least busy on Tuesday evenings, while Saturday is unsurprisingly the busiest time to shop.

2. Expanded Directory Tabs

Google Maps is expanding the existing Directory tab globally for all airports, malls, and transit stations on Android and iOS devices.

The Directory tab details the stores in a shopping center, as well as showing airport lounges, car rental agencies, and other services in a building.

The tab also includes other helpful information pulled from local listings, such as whether specific stores are open and their Google reviews.

3. Grocery Shopping on Google

After testing the feature with some stores earlier this year, Google is expanded its grocery shopping feature to over 2,000 stores in 30+ states across the US.

Now, shoppers can order groceries from several large companies in the country, such as Kroger, Fry’s, Ralphs, and Marianos.

Once ordered, Google Maps tracks your order status and allows you to share your location info with the store so they will know when you arrive.

According to data from the tool before the expansion, Google says that customers who shared their ETA typically waited less than five minutes to pick up their order.

4. Additional Restaurant Info From Customers

Google Business Profiles for restaurants will now include more information provided by reviewers.

When leaving a review, Google now prompts customers to estimate the restaurant’s price ranges and note any amenities the restaurant offers – such as curbside pickup, delivery, or outdoor seating.

For more information about these updates, read the blog post from Google Maps Director of Product, Amanda Leicht Moore.

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Improved PageSpeed Insights Arrive At Google

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A few weeks ago, Google teased that it planned to refine its PageSpeed Insights tools to make data “more intuitive” and easy to understand. Now, that update has arrived.

What Is The PageSpeed Insights Tool?

If you’re unfamiliar, the PageSpeed Insights tool from Google evaluates your web pages to provide suggestions to improve how quickly content loads. 

The tool has been around in various forms since 2013 when it was a simple API webmaster could use to test their page speeds. Version 5, the most recent major update, arrived in 2018. However, smaller updates like this week’s happen somewhat regularly. 

Along with this new update, Google has moved the PageSpeed Insights tool to a new home at https://pagespeed.web.dev/.

What Is New In The PageSpeed Insights Tool?

The biggest focus of the new update is a change to the user interface to be more intuitive by “clearly differentiating between data derived from a synthetic environment and data collected from users in the field.”

To do this, Google has added dedicated sections for each type of data.

Where the tool used to include a label specifying which type of data you were viewing, Google has instead added information about what the data means for you and how it may be used to improve your performance.

Additionally, Google has shifted its emphasis to data collected from real users by moving field data to the top.

The Core Web Vitals assessment has also been expanded, with a label showing if your site has passed a Core Web Vitals assessment in the field and in-depth metrics from simulated environments.

Importantly, the PageSpeed Insights tool also includes details at the bottom of the page specifying how the data was collected in the field. This information includes:

  • Data collection period
  • Visit durations
  • Devices
  • Network connections
  • Sample size
  • Chrome versions

Lastly, Google has removed the previously included screenshot of the page as it indexed your content, replacing it with a series of images displaying the full loading sequence. 

For more, read the announcement for the update from Google’s Web.Dev blog.

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