Google Shuts Down AdWords Offer Extensions

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rip-offersAfter an underwhelming debut in February, it appears AdWords Offer Extensions is being sent to the grave in favor of Google Offers. Ginny Marvin explains that AdWords Offer Extensions was intended to allow advertisers to dedicate extra real estate in their search ads to promoting in-store coupons and discounts. There was little excitement surrounding the announcement, and a new alert informs users that Offer Extensions was sent to the chopping block on November 1st.

The alert was posted on the support page for Offer Extensions. It reads:

Starting on November 1, 2013, we will no longer support offer extensions in AdWords. On that date, offer extensions will stop showing in your ads and offer extensions reporting will stop showing in your account. No action is required.

We recommend reviewing your campaigns to ensure your messaging continues to fit your goals. To retain offer extensions reporting for your records, remember to download campaign reports before November 1. Consider using sitelinks or Google offers to promote your deals and offers in the future.

On the other hand, on October 24, Google announced an updated self-service tool that allowed US businesses to create Google Offers. This way, consumers can use their smartphones to redeem and save coupons and promotions. These offers are distributed through Google Maps, Google+, Google Wallet, and the Google Offers app and website. It appears Google is putting their investments into turning Google Offers into a success, rather than trying to force AdWords Offer Extensions to catch on.

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Bing Unveils Full Page Hero Ads For Branded Searches

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You may remember that Google recently started testing large banner ads on branded searches. It raised quite a stir in the online community, mostly because it seemed that Google blatantly broke an older promise to never show banner ads. But, Bing is taking branded search result ads to the next level.

Larry Kim reports that last week, at the Bing Ads Next conference, Bing Ads announced their new ad format for exact match keyword searches, specifically those done within the latest Windows 8 update. Instead of a relatively small banner ad, Bing Ads are rolling out Bing Hero Ads, a full landing-page like layout that aggressively promotes the exact brand.

Just as with Google’s banner ads, Bing Hero Ads are only starting with a small number of prominent brand advertisers, such as Disney, Home Depot, Land Rover, and Volkswagen. It will also be a while before you can expect to see Hero Ads on your average search. For the moment, they are only appearing in a small selection of searches done in Windows 8.1 within the US.

It will be interesting to see how the public reacts to these types of branded semi-landing pages. Google’s banner ads looked fairly customized for each brand, , and only take up a relatively small amount of on-page real estate. A full-page ad experience for exact match branded searches may be welcomed as a quick and efficient way to connect with the brand searchers are looking for. It is also possible that consumers will be turned off by the seemingly uniform ad experience.

The one clear advantage Bing’s Hero Ads have over Google’s banner ads is their ability to deep link directly to a larger amount of pages on a site. They offer links such as “contact us”, “find a store” and “request a quote” which speed up users experiences and allow them to convert more quickly.

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The Best Metrics For Successful Marketing

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Metrics are an essential part of every online marketer’s life. They are an absolute necessity for knowing exactly how your campaigns are performing and how you can best make improvements. It may be of some surprise however that these metrics can be broken down and separated into four basic lifestyle stages of marketing: attracting, engaging, converting, and renewing. Everyone has their preferences, but Noran El-Shinnawy has some suggestions for the best metrics for each stage in your process.

Stage 1: Attract

  • Impressions

In the first stage, it is best to simply let yourself be guided by a set of three questions, metrics aren’t necessarily as important as ensuring your are communicating the right message to your audience. If you can say yes to the following three questions, you’re on the right track.

  • Is this the right message?
  • Is this the right audience?
  • Is this the right time?

For PPC, getting these three questions right relates to how you are handling techniques like keyword choice, targeting, and bidding.

Stage 2: Engage

  • Clicks
  • CTR

Creating the ads is the fun part of marketing. You get to be creative and finally engaging your creative side of your brain is a welcome relief from data and graphs. The metrics will help you measure how others are relating to your copy, but you can also check out these five tips for writing better ads.

Stage 3: Convert

  • Conversion
  • Cost
  • Cost Per Conversion
  • Conversion Rate
  • Revenue Per Conversion
  • ROI
  • Average Position
  • Average
  • CPC

Most often we find ourselves thinking about ROI purely in terms of dollars and sales. But, not every business benefits from that model. For others, ROI could be better informed by being associated with the value of page views, leads generated, and other such considerations.

Start out by installing a conversion tracking and analytics tools. This will open your eyes to the other possibilities for determining your ROI, while keeping you in-tune with the important numbers like total revenue and advertising cost. If you invest in your metrics, you can make smarter bidding decisions, and keep your focus on the most profitable ads for you.

Stage 4: Renew

  • Returning Visitors
  • Returning Visitors Revenue

The end phase is where you make improvements and complete the cycle. After the third phase, visitors have two options. They can convert, or they can choose to not convert. In both cases, there is valuable information to be gathered.

If they didn’t convert, investigate and find out what kept them from converting. You can go after them with targeted remarketing campaigns, or you can analyze their path to determine why they weren’t convinced to convert. Was there a technical problem on your site?

Did they not find your products or services compelling? Were your prices too high? Finding out these answers tells you what you need to do in the future.

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Google Tests Banner Ads For Branded Searches

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Last week some people began noticing that large banner ads were appearing on Google for a select few branded search results. This test of huge banner ads has caused quite a bit of a stir across the internet, especially because it seems to break a promise Google made all the way back in 2005.

When Google partnered with AOL eight years ago, Marissa Mayer, then Google VP of search products and user experience, issued a promise that users would never see banner ads on their results. She said:

“There will be no banner ads on the Google homepage or web search result pages. There will not be crazy, flashy, graphical doodads flying and popping all over the Google site. Ever.”

One could argue that some of the Google Doodle homepage logos commemorating special events would qualify as “crazy, flashy, graphical doodads”, those have never caused any worry because they are simply a flourish added to the homepage logo. However, it is indisputable that the new ad tests Google is running breaks their “no banner ads” promise outright. But, is it a bad thing?

The most notable aspect of the banner ads is that they only appear for branded searches. That means, if you search for Crate & Barrel, you might be shown the banner for Crate & Barrel. You won’t, however, be seeing any ads for random companies unrelated to your search, as you would normally associate with the term ‘banner ad’.

These ads are also linked to the brand’s website, providing users with an obvious, visually pleasing way to immediately find the business they are looking for. With careful moderation of banners, they could potentially allow businesses to essentially own their branded searches.

One of the biggest concerns for consumers regarding these ads is how they are used. Few users will be upset for the easily identifiable link with an aesthetically pleasing image showing when they search for a specific brand. However, if this test expands and advertisers are ever allowed to use these banners to advertise sales or other more advertising-styled banners, there may be a backlash.

Currently, it is estimated that 30 advertisers are currently being involved in the test, including Southwest Airlines, Virgin America, and Crate & Barrel. The test banner ads are also only being shown for 5 percent or less of search queries, so it is entirely possible you won’t run into one for quite a while.

Search Engine Land has created a FAQ for advertisers curious how this might affect the future of Google marketing, and Google released a statement on Friday, which read:

“We’re currently running a very limited, US-only test, in which advertisers can include an image as part of the search ads that show in response to certain branded queries. Advertisers have long been able to add informative visual elements to their search ads, with features like Media Ads, Product Listing Ads and Image Extensions.”

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Facebook Rolls Out Custom Audiences To All Advertisers

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Facebook advertisers using the social platform’s API and Power Editor tool have had access to their Custom Audiences ad targeting tool for a short time. But, many advertisers have yet to get access to the targeting tool until now.

Starting yesterday, Facebook will has begun rolling out the ad targeting tool to a limited number of US advertisers, with a global roll-out beginning next week. Amy Gesenhues says all advertisers around the world can expect to see the feature by late November.

This is especially of interest to small businesses who will be able to use their own customers lists to directly reach out to people on Facebook. You will also be able to use MailChimp lists with Custom Audiences for the first time.

Facebook already claims thousands of advertisers are using Custom Audiences, but this will open the door for countless other advertisers to access the feature via Facebook’s ad interface. You will even be able to access the feature from Facebook’s mobile app, assuming you have already uploaded your contacts.

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Google Updates AdWords Ad Rank Algorithm

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You might not have noticed, but AdWords is working a little different since an algorithm update was quietly introduced on Tuesday. For the most part, not much is different, but there is a notable change in the ad extensions are now working as a factor in determining as positioning.

The update was announced in a blog which details all of the parts of the update. But, the big takeaway is that AdWords was updated mainly to take into account the new features that have rolled out over the past year.

Ad extensions now have an affect of how ads are positioned in Google’s search results. To show how this is working, Google gave the example of two identical ads with the same bid and quality score. With the update, the ad with extensions is more likely to appear in the higher ad position.

You may also see that a higher quality score, bid, or a combination of both also increases the likelihood of extensions appearing. Ad Rank also plays a similar role in deciding whether extensions appear.

As for what this means to marketers, Chris Roat, Staff Software Engineer for Google, says that Google expects ads with extensions to perform better and possibly see a lower cost per click with a higher click-through rate:

“You may see lower or higher average CPCs in your account. You may see lower CPCs if your extensions and formats are highly relevant, and we expect a large positive performance impact relative to other competitors in the auction. In other cases, you may see higher CPCs because of an improvement in ad position or increased competition from other ads with a high expected impact from formats.”

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Google Expands Social Info in Ads and Updates Their Terms of Service

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Google made waves last week when they announced the expansion of how “Shared Endorsements” are used in ads, as well as the change to their terms of service to reflect this. The funny thing is, most people don’t understand what is actually changing.

The majority were simply confused when they heard that Google was implementing the use of social information into ads, because that has been going on for about two years now. But, as Danny Sullivan explains, the devil is in the details.

Throughout 2011, Google made changes which allowed advertisers to begin integrating images of people who liked their pages on Google+ into text and display ads. All that really showed was a small profile picture, and the phrase “+1’d this page.”

Starting on November 11, that won’t quite be the case. More than simply the people who +1 a page is going to be shown in ads. For example, if you comment, leave a review, or even follow a particular brand, those types of actions can be shown in ads on Google. A mockup of how it will appear is below.

These changes won’t take place until November, but don’t expect a prompt roll-out. It is possible you may start seeing the changes starting the 11th, but more likely it will gradually appear over the span of a few days or even a couple of weeks.

Not much else is known about how advertisers will be able to create these types of ads yet. Most likely, Google would not have announced the update this early, except they had to get the terms of service updated before they could even begin to implement this feature.

If you don’t want to appear in any of these types of ads, you can go to this page and click the tickbox at the bottom to opt out for all ads in the future.

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Facebook Unveils New Advertising Platform for Ads Based on Goals

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Facebook announced yesterday via Facebook for Business News that they have created a new platform which will allow advertiser to create ads and influence their impact more easily, as Kelsey Jones reported.

The news release said that Facebook has received feedback from advertisers wanting to create ads based on their overall goal or objective, not just the type of ads that would be displayed. The company identified eight objectives as being crucial for business advertisers, specifically:

  1. Clicks to Website
  2. Website Conversions
  3. Page Post Engagement
  4. Page Likes
  5. App Installs
  6. App Engagement
  7. In-Store Offer Claims
  8. Event Responses

To help advertisers meet their goals and create advertisements more based on what they want to accomplish, they released the new platform, which will help advertisers decide how they want to best serve their advertisements. Foe example, an ad viewed on a smartphone can be set so that the users are directed to the company’s mobile site, rather than a non-optimized full desktop site.

Advertisers can also see how their ads are performing based on the objective they chose when creating a campaign. If your focus is website conversion, the highlighted metrics will reflect that. This way there is less confusion and advertisers have easy access to what they consider to be the most important metric for their efforts.

The options will be available via the Ad Create tool, the Power Editor, and the API. It will be a gradual rollout, which may take weeks, but will eventually be available to all advertisers.

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Instagram Begins Including Ads In Your Photo Stream

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Instagram LOgoMany considered it only a matter of time before advertising would find its way onto Instagram, since Facebook purchased the app. However it took much longer than most expected. Instagram has remained ad-less until now, but over the next few months you will finally see that change. Instagram announced late last week that advertising would begin rolling out within the Instagram photo stream over the next few months.

This doesn’t mark the first possible attempt to monetize Instagram. Jennifer Slegg reminds us of late last year when Instagram altered its terms to suggest that Instagram would all the rights to all photos posted on it, implicating that Instagram would begin selling those photos to advertisers. The response was massive and overwhelmingly negative, as users began to flee from the service until the terms were reverted.

Since then, the waters have been quiet, but it was heavily expected that Facebook would attempt to turn Instagram into a revenue generating service, seeing as it cost Facebook $1 billion.

This attempt is a little more direct than their change to their terms, but it appears they will be slowly integrating advertisers. They are clearly more cautious this time around – Instagram even emphasized that there would be no changes to how image or video ownership would be viewed.

The company is starting with just a limited number of U.S. advertising firms only showing small and occasional ads. All ads are required to use high-quality images and videos, so they should blend in on the feed.

Seeing photos and videos from brands you don’t follow will be new, so we’ll start slow. We’ll focus on delivering a small number of beautiful, high-quality photos and videos from a handful of brands that are already great members of the Instagram community.

Our aim is to make any advertisements you see feel as natural to Instagram as the photos and videos many of you already enjoy from your favorite brands. After all, our team doesn’t just build Instagram, we use it each and every day. We want these ads to be enjoyable and creative in much the same way you see engaging, high-quality ads when you flip through your favorite magazine.

Expect the ads to be similar to the sponsored posts you see in Facebook, but designed for Instagram. The company will also be heavily soliciting feedback from users about the types of advertising being tested and shown, including the ability to hide them.

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New AdWords Update Includes Estimated Total Conversions

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googleadwordsGoogle AdWords announced yesterday a major reporting update to conversion tracking called Estimated Total Conversions will be rolling out over the next few weeks. The new feature provides estimates of conversions which take place over multiple devices and adds this to the conversion reporting we are already accustomed to.

Once enhanced campaigns launched earlier this year, search advertisers have had more control to combine mobile and desktops with the ability to further modify bids by mobile as well as other targeting considerations. There was a missing piece limiting the effectiveness of campaigns. We had limited data on how consumers actually navigate and convert across multiple device options.

What is a Cross-Device Conversion?

The widespread use of mobile and tablet devices to browse and shop online has greatly influenced how we actually interact with businesses. From our couch, we can have three options for achieving our online goals within reach, and it has been shown that we choose different devices for different tasks.

A study from Google last month found that more than 90 percent of multi-device consumers move sequentially through several screen like mobile to desktop, or mobile to tablet in order to complete transactions. There are even those who move from desktop screen to desktop screen, likely going from work to home computers. Anytime a person begins the actions that initiate a conversion on one screen, only to complete the conversion later on another screen, that is a cross-device conversion.

How Estimated Total Conversion is Calculated

Google calculates these types of conversions for advertisers based on how their customers convert when they are logged in. Then, they use this data to extrapolate out data to estimate what the total conversions from cross devices may be. The data is only used in aggregate and is not personally identifiable according to Search Engine Watch.

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