Twitter has introduced a new way for users to get in touch with your brand directly from your website with the Message button, as the company announced in a tweet today.
The button can be embedded on any website and allows anyone with a Twitter account to direct message you with just a single tap.
The button is stylistically what you would expect from Twitter’s other buttons and is very easy to set up. However, you should double-check your settings to make sure you can receive direct messages from everyone, not just your followers.
To add the new Message button to your site, just head over to the Twitter Publish page. Scroll down and select the Twitter Buttons option.
From here, select the Message button option.
Input your Twitter user name and user ID (found in the “Your Twitter Data” section), and finally click Preview. This generates a code you can paste anywhere you want on your website. You can even customize the button to autofill messages, hide usernames, or select a default language.
The new button is just one of several ways you can use Twitter to provide customer service, answer questions, and keep people excited about your brand. Add it to your site now to find out what your customers have to say.