Tag Archive for: social media

How To Use Social Media To Create Conversions [Infographic]

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Establishing yourself on social media and gaining plenty of followers and friends has numerous benefits for your search engine optimization and even site traffic, but just being retweeted and getting plenty of likes doesn’t necessarily translate to paying customers or conversions.

As Entrepreneur shared, Wishpond, creator of numerous social-media focused marketing applications, surveyed companies and found that roughly 77 percent of business-to-consumer (B2C) marketers have gained customers through Facebook, but business-to-business (B2B) marketers tend to be more successful on LinkedIn.

Just knowing that little bit of information can help focus your social media strategy and mold it to fit your marketing strategy, but it is just the tip of the iceberg. An under-informed social media campaign is like blindly shooting at a target and hoping to get a bullseye. Sure, it’s possible, but you have much better chances if you keep your eyes open and aim your weapon.

Thankfully, Wishpond created an infographic (seen below, click to enlarge) with tons of information which can help you create an informed socia media marketing campaign, and turn likes into conversions. With all this information, you can create an effective social media campaign that matches your marketing strategy.

How To Use Social Media To Create Conversions

Click to Enlarge

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What Are You Forgetting In Your Social Media Campaign?

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Details can make or break a social media strategy. Little mistakes and small forgotten aspects can make your company look unprofessional and under-prepared. Listing all the ways I regularly see companies making small mistakes that still severely handicap their strategy would be practically endless, but Mashable had nine entrepreneurs share what they think is the one most important detail they see others routinely forgetting. You may have an otherwise strong social media strategy, but if you’re neglecting any of these, you are under performing.

  1. Link to Your Site – It is way to common to see small businesses creating great content and sharing them on their Facebook or other social pages, without any sort of link to the actual website anywhere readily available. Even if users like what you’re putting out, they can be turned off by searching for a link and simply give up. It should be easy for them to find out more about what you do.
  2. Retargeting – Many small businesses forget to retarget people based on their own social media campaigns using specific URLs in order to track specific leads around the web. If done right, this can be a highly effective marketing tactic, but it continues to go under-utilized. If you are retargeting, you can serve potential leads the ads that would make them most likely to convert, as well as collecting data to track exactly how effective your social media strategy actually is.
  3. Focus Your Social Media – Too many small businesses spread themselves thin across a barrage of social media sites. Focusing on a couple of the most popular sites like Facebook and Twitter makes a much larger impact than barely having a presence on all of them. You’ll find you’re better connecting with your audience and making more conversions without any more effort than you were already using on social media.
  4. Email is Still Important – Email may be the oldest “social” way to connect with customers one-on-one, but it is still the easiest method as well. Everyone checks their email, and statistics show that customers who receive emails are more likely to connect on other social sites.
  5. Don’t Forget About YouTube – If resources and skills allow, YouTube can be an incredible piece of your social media strategy. Videos that show your expertise cement your reputation and showcase your skills to potential customers, while entertaining videos draw a wide audience base that otherwise may not be interested in your service. YouTube content is one of the easiest to share across all platforms, but if you can’t invest in a quality video, you might consider putting your resources elsewhere.
  6. Keep the Original Content Coming – The big catchphrase now is “content is king” but for that content to do anything, it has to be valuable. If you create content that is worth viewer’s time, you can easily connect with a wide range of viewers and build your brand’s reputation.
  7. Run a Personal Blog – Running a personal blog humanizes your company and raises your value by highlighting the intelligent and skillful people working within your company. Everyone knows that companies are always trying to market their service, but they view personal blogs as a more honest way to assess the abilities of those actually running the company.
  8. Don’t Forget Facebook Targeting – Targeting software for Facebook admin pages allow select posts to only reach a specific demographic so that you can more narrowly market to their tastes without hurting the sensibilities of others. It’s easy to use (it’s one of the three icons beneath the text box), yet so many small businesses forget about it.
  9. Make Your Employees Into Advocates – Including your employees in your social media builds trust between your potential customers and your business and puts a face on your brand. If you use organic thoughts from your employees leveraged with your strategic direction, you can make your employees some of your biggest advocates.
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What Is The Key To Successful SEO? Social Media Integration

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What makes one SEO company successful and another fail? There could be a multitude of factors, but according to a recent study by Ascend2, chances are social integration is the key. Successful SEO companies integrate social media into their SEO plans and strategies far more than companies who report they are struggling.

Ascend2, a popular research agency, surveyed nearly 600 businesses and marketing professionals from around the world and asked the participants to rate their own companies’ SEO success. The survey then compared the answers from the 15 percent who rated their companies as “very successful” with SEO and the 18 percent who reported being “not successful.” This creates a relatively small sample size, but the findings are still interesting, and as Matt McGee from Search Engine Land suggests, would appear to hold up to larger samples.

By far the biggest difference between the companies is their use of social media within their SEO strategy. Their charts show that 38 percent of those reporting “very successful” with SEO are doing extensive social integration, while only two percent of the “not successful” companies say they are. On top of that, a full 50 percent of the “not successful” companies report doing no social media integration at all. Frighteningly, when looking at the results of all those surveyed, almost a quarter of the companies said they were not integrating social media into their SEO strategies.

Ascend2 Chart

The full report is available for free, though you do have to give your contact information. You would think at this point most SEO professionals would be aware of how important social media is to your SEO strategies. These results however show just how many companies are working with strategies that are behind the times and dragging their companies down.

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Some Tips For Great Customer Service Through Social Media

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Perhaps one of the most effective ways to market your business on social media is to use it as a customer service tool. The benefits include being able to publicly respond and alleviate any negative feedback or issues and it shows other potential customers that they’ll have a direct line to you.

As Business Journal reports however, great customer service, which in turn means great PR for your business, doesn’t happen by accident. It takes planning and effectively executing that plan.

That all starts simply enough by having the right people in place. If you want great customer service, you should employ a staff capable of humanizing your social media presence while staying within your desired message. Second, in order for them to execute your plan, they have to know what it is. You should clearly define and spell out how quickly they should respond to messages and a plan of action of how to deal with them.

While building your customer service practices, be sure to measure how well you’re doing just as you would study analytics for new ad campaigns. If your customer service isn’t bringing you more customers or more repeat business, you need to change something.

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Flaws Revealed By Social Media And How To Fix Them

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One of the advantages of your business’s social media profile that almost no one is talking about is that it can reveal the flaws in your business. Whether it’s through negative feedback or a general lack of participation, the problems that arise on social media usually point to problems that need to be fixed at your physical location.

Carrie Kerpen, of Inc., calls social media “a mirror. A reflection of your company and how you’re doing today.” Basically, this means that if you see an abundance of negative comments, it’s because you’re doing something wrong. This is a pretty simple idea. After all, if you were getting an abundance of phone calls from customers complaining about your service, wouldn’t you assume something was wrong with your service? This is simply an example of how some business owners are not translating social media activity correctly, or perhaps simply undervaluing its importance.

After you’ve come up with solutions to your business’s shortcomings, be sure to let those naysayers on social media know about it. Negative comments that are left unanswered are far more damning than those that receive an apologetic, professional response detailing how your business is adapting and dealing with the problem. Sometimes, it can even be a simple reassurance that changes in your business won’t affect the quality product your customer is used to. Or, maybe you can apologize for a perceived shortcoming that can’t be changed while pointing out some advantages your customer has yet to notice.

When used correctly, social media is a way to make your business better and enhance the relationship you have with your customers.

 

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Don’t Be A Stalker On Social Media

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There’s a legitimate concern when marketing your business through social media that you will overstep your bounds and actually turn off users while you’re trying to attract them. Remember, in today’s climate, people don’t trust and simply don’t like salesmen.

Rachel King reports this was a hot topic at SugarCon 2013 over at ZDnet. Mathew Sweezey, a so-called “marketing evangelist”, had some suggestions to keep you from becoming creepy in your sales pitch to consumers. They could be of value when diagnosing your current social media philosophy. Of note, Sweezey doesn’t believe in connecting with consumers through Facebook because he feels it is more of a private, personal community than Twitter or LinkedIn. There could be some debate on that point, but at the very least you should approach users differently on different social media platforms.

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Social Media: When To Post? [INFOGRAPHIC]

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Facebook Post Time Infographic

So you’ve got your page’s social media profile built. You have an audience in place and a message you want to get out. The question is: when is the best time to unleash that message?

There are a number of factors to consider in order to maximize not only the number of eyes on your message, but also the number of users who will interact with the message. Assuming that the message itself is worthy of ‘RT’ and ‘Likes’, you have to think about who it is you are trying to reach and what they will likely be doing when you are trying to reach them.

For most industries, your consumers will likely be at home when they are cruising through social media with time to click and interact with anything they find interesting. This means that sending out your message on weekends or evenings could get you the best results. However, the exception here would be if your key demographic is suburban housewives. If you’re trying to reach individuals who spend their day at home, then you’ll probably want to reach them before their families return to make their lives hectic.

You will probably notice that posting more gets your more interaction and probably builds your audience too. There is a limit though. Having a steady, consistent stream can paint you as a reliable, familiar source, but it’s easy to cross over into an annoying nuisance who users dread seeing in their news feed.

Be sure to take a moment to peruse the included infographic, courtesy of JCK, and think about when the best time to reach your audience would be.

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Take Zappos For a Social Media Marketing Example

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You may have heard of Zappos, a web site known primarily for selling shoes. They recently revealed some of their online marketing strategy, including some successes and failures, that could be helpful to many businesses, both big and small, as Laura Stampler reports for Business Insider.

For instance, Zappos’ Digital Marketing Director calls sponsored posts on Facebook “a necessary evil” and “the difference between 1000 likes versus 10.”

He also discusses a shift in their message on Facebook. Rather than talking about what was happening locally around and in their home offices, they emphasize their products and have seen an increased response. This particularly seems like a simple and obvious change, but one that might be helpful to apply to your own Facebook page.

One other important message from Zappos was the far reaching effect of the right wording. Posting an identical message, but with slightly improved wording can be the difference between seeing 10 people share your story and 100. Zappos saw a 7-percent increase in users who created a story on social media about their purchases after such a slight change in verbiage. That adds up to a much larger audience over time.

 

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Excellence In Social Media To Inspire You

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When marketing your business through social media, it can be easy to hit a proverbial wall and decide that everything worth doing has already been done. When you find yourself stuck in this rut, it can be extremely helpful to read about the innovative ways other companies are using social media. This will hopefully inspire you to put your own spin on a particularly interesting or engaging campaign, rather than solidify your thought that everything has already been thought of.

David Moth has a fantastic list of excellence in social media at Econsultancy. Some even come with a disclaimer that they’re no longer possible since they bent the rules of a specific social media platform, but that should encourage you to bend your own rules.

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Bigger is Better For Facebook Ad Images

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When it comes to online marketing, images are very in. Facebook has taken notice and plans to up their advertising haul by expanding image size within their sidebar ads and tweaking the format.

Jennifer Van Grove, of CNet, writes that Facebook is currently testing the new ads on a small percentage of U.S. users’ screens. The image is larger and stretches from border to border of the right-hand column. Ad text, including a bold headline then appears underneath the ad.

This change makes Facebook ads more attractive to users, which in turn makes them more attractive for advertisers and brings in more money for Facebook.

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