Tag Archive for: online advertising

How The Major Ad Platforms Are Responding to COVID-19

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Over the past two weeks, several of the largest online ad platforms have taken swift steps to address problems with advertisers attempting to profit by stoking fears during the ongoing COVID-19 pandemic.

Google Ads, Facebook, Instagram, Pinterest, TikTok, and YouTube have all responded in unique ways to stop the flow of misinformation, prevent profiteering, and provide new resources to protect public health.

Google Ads Blocks Advertisers Capitalizing on Crisis

This week, Google Ads updated its Inappropriate Content policy to specifically disallow content which:

“…potentially capitalizes on or lacks reasonable sensitivity towards a natural disaster, conflict, death, public health emergency, or other tragic event.”

The new regulation specifically cites price gouging, selling essential supplies that are in high demand but scarcely available, or ads that use sensitive keywords to manipulate their click-through rate.

For more details about which strategies to avoid and what keywords to be careful about using during this time, check out the full help page Google Ads has created for advertisers.

Google and Bing Block COVID-related Ads

Initially, Google had introduced a policy which entirely disallowed advertising products or services related to coronavirus across the entire platform. However, recent reports suggest they have internally revised this policy to make an exception for trusted organizations like hospitals, medical providers, or other major organizations attempting to provide reliable information to the public.

The search engine is also blocking the sale of face masks on its ad platform, following similar policies from Facebook.

Bing has taken similar steps by blocking all ads related to COVID-19, except those coming from trusted sources.

As a Microsoft spokesperson explained:

“Microsoft Advertising has taken precautionary measures to block ads for delivery related directly to COVID-19 under the Microsoft Advertising Sensitive advertising policy. This precaution also applies to some COVID-19 related medical supplies. We will only allow Public Service Announcements from trusted sources, such as official Govt. agencies, to promote COVID-19 content.”

Facebook and Instagram Block COVID-19 Ads, Create New Resources

Since March, both Facebook Ads and Instagram have been blocking the sale of face masks on their platforms. The policy has since been expanded to include hand sanitizer, surface disinfecting wipes, and COVID-19 testing for children.

At the same time, Facebook has created several new resources for both businesses and the general public, many of which can be found in the new “Marketing for Uncertain Times” deck which contains industry playbooks and general advice for staying informed.

Twitter Gives Advertisers Leeway

After originally banning any and all ads which mentioned “coronavirus” or “COVID-19”, Twitter has revised its ad policies to allow some advertisers to mention the virus.

As the company explains:

“In response to the shifting advertising landscape, and in order to support helpful causes during this time, we’re now allowing managed clients and partners to advertise content containing implicit or explicit reference to COVID-19 in certain use cases, with restrictions.”

The specific cases Twitter will be allowing are:

  • Adjustments to business practices and/or models in response to COVID-19
  • Support for customers and employees related to COVID-19

Despite this, Twitter says it will continue to block ads which include:

  • Distasteful references to the virus
  • Content that may be sensational or likely to incite a panic
  • Inflated prices or products related to the virus
  • Ads for face masks, alcohol-based hand sanitizers, supposed vaccines, or treatments.

TikTok and Pinterest Partner With WHO and Red Cross

TikTok and Pinterest have taken similar steps as others by blocking ads which “reference coronavirus, including when promoting products or services, to create a sense of fear, or to cause widespread offense”, as a TikTok spokesperson said.

In addition, these platforms have also been working with major health organizations around the globe to help spread relevant information and prevent misinformation.

Pinterest has been redirecting any searches on the platform to official content provided by the WHO to prevent the chance of delivering custom results which could be difficult to monitor for disinformation.

TikTok has taken similar steps by donating in-feed ad space to notable organizations including the WHO and Red Cross to ensure users have access to helpful information.

YouTube Blocks COVID-19 Ads Except From Trusted Sources

YouTube’s ad policies have largely been in-step with Google’s response to the COVID-19 pandemic.

Initially, the platform would not allow any form of monetization on content relating to the coronavirus, citing “sensitive topic guidelines.”

Since then, the company has taken some steps to loosen that policy by allowing news organizations and reputable creators to produce videos about the issue in a sustainable way.

In a letter to the community, YouTube CEO Susan Wojcicki explained:

“In the days ahead, we will enable ads for content discussing the coronavirus on a limited number of channels, including creators who accurately self-certify and a range of news partners. We’re preparing our policies and enforcement processes to expand monetization to more creators and news organizations in the coming weeks.”

Despite this allowance, the company stresses it will continue to remove content that violates its policies or spreads misinformation.

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Google Ads Ends Social Support For Customers On Jan 1

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Google has been slowly shifting its online customer support from social platforms like Facebook and Twitter to solely using an online form. Now, the company is making it final.

Starting on January 1, 2020, Google says that it will no longer provide support through direct messaging on Google Ads’ Facebook and Twitter accounts. Instead, customers seeking support will be directed to the online support form.

Why This Matters

In the past, many brands and advertisers had preferred to receive support through Google Ads’ social pages because they tended to be quick and allowed for easy clarification of issues that could arise.

The company says the decision to eliminate these support options was intended to streamline the process and improve security or spam risks.

“Customer security and success is paramount. Due to the growing global concern around spam and phishing, we are making an effort to resolve all Google product customer questions via 1:1 communication through direct email, phone or chat,” a Google spokesperson told Search Engine Land. “Streamlining these channels will provide faster and more secure responses for all global customers.”

It should be noted that while Google will first direct customers to an online form, this tool then provides a number of ways to contact the company including by phone or email.

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New Lead Form Ad Extensions Help You Drive Leads With Your Google Ads

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Google says it will be rolling out a new ad extension aimed specifically at driving leads for your business in the coming weeks.

The ads look similar to typical search ads with a unique call-to-action. If a user clicks on that CTA, they are taken to a form which can be quickly pre-filled with contact information from their Google account or manually entered.

In the announcement, Google says lead form ad extensions can:

“Capture interest when potential customers are searching for your company, products, or services on Google. A fast, mobile-optimized experience makes form submission easy and eliminates the extra step of navigating to your mobile site lead form.”

Based on their own testing, Google says one advertiser improved their closing rate for sales leads by 20% by using lead form extensions.

While the feature is currently limited to beta testers, it will become available to all Google Ads advertisers in the next few weeks. However, the ad extensions will not be available for advertisers in a few select areas.

Lead form extensions will not be eligible for ads relating to:

  • Adult-oriented content
  • Alcohol-related content
  • Gambling-related content
  • Healthcare and medicines
  • Political content

For more information about lead ad extensions, check out Google’s new help center document here.

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Paid Search Ads are Becoming The First Advertising Choice For Retailers

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A new report shows that paid search ads are the fastest growing way to advertise online for retailers. 

According to the findings from eMarketer, retail advertisers in the US will spend a combined $13.12 billion on search ads in 2019, up more than 20% from last year. 

In 2020, it is projected that spending will grow even more, to $15.65 billion. 

While search engine advertising is an effective advertising method for most industries, the report suggests that retailers benefit more than other sectors due to specific tools and features. For example, it cites how search ads may appear in Google Maps and show local stock of specific products, which can help drive real-world traffic and sales. 

Based on their data, the report estimates that 46.3% of digital ad spend from retailers will be used on search engine advertising, compared to the industry average of 41.5%.

Similarly, this rate is expected to grow even more in 2020 to account for 47.3% of total retail digital ad spending:

“Retail overindexes on search because bottom-funnel search ads are essential for driving ecommerce, and Google Shopping ads have become a go-to ad product for retail advertisers. Conversion rates for retailers using Google Shopping ads range from 1.1% to 3.1%.”

Part of this growth may be attributed to new burgeoning opportunities outside of Google’s search ecosystem. For example, the report identifies Amazon search as a potential driving force for future retail advertising.

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LinkedIn begins showing all your ads from the last 6 months in one place

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LinkedIn will begin showing all the sponsored content an advertiser has run within the past six months in an “Ads” tab on the associated LinkedIn pages.

The company announced the change this week as part of an effort to bring more transparency to advertising across the platform:

“At LinkedIn, we are committed to providing a safe, trusted, and professional environment where members can connect with each other, engage with relevant content, and grow their careers. Increased transparency to both our customers and members is critical to creating this trusted environment.”

When viewing an advertiser’s page, users will be able to click the “Ads” tab to view every ad that company has run in the past six months.

Users can also click on the ads as they typically would, but the advertiser will not be charged, nor will it impact campaign reporting.

Obviously, the tab won’t include any of the information behind the ads, like who they targeted or the budget for that campaign.

In my eyes, this seems like a reason to ensure your LinkedIn advertising is consistently high-quality, with the upside that high-performing ads have a chance to lead to sales without having to pay for those ad clicks.

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Google Reveals New Ways to Advertise at Marketing Live 2019

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This week Google held its annual Marketing Live event to reveal the latest innovations in online advertising, and the latest ad units aim to provide a more consistent experience across all of Google’s advertising platforms while also introducing new ways to advertise across the web.

The new ad units, including Discovery ads, Gallery ads, and Showcase Shopping ads, are all highly visual and highly automated, relying on the same automation model as Universal App Campaigns.

Here’s what you need to know about all the newest ways to advertise with Google:

Discovery Ads

Google has used the “Discovery” section of its platform to highlight content and sites it feels may be relevant to your interests. Now, brands and websites can also target this section with ads in the Discovery area, visible under the search box in the Google mobile app, in Gmail under the social promotions tabs, and in the YouTube home feed.

As Google VP of Product Management Brad Bender explained during the Marketing Live event, Discovery ads are intended to be “visually rich, mobile first, and use the ‘power of intent’”, meaning the ad service relies strongly on signals from users like past site visits, app downloads, or video views.

The company says the Discovery feed now reaches more than 800 million users around the world, making this a highly attractive area to target with ads.

Gallery Ads

Another new format introduced at the Marketing Live event is Gallery ads, which present a carousel of swipeable images at the top of mobile search results. The carousel includes between four to eight images, with up to 70 characters of copy possible for each image.

Notably, this changes the way Google charges for ads. Gallery ads are paid for on a CPC basis, which means you are charged if someone clicks on the ad. However, Google also tracks how far a person swipes through the carousel. When they wipe past the third image in the sequence, that also counts as a “click” or form of engagement. This means that you may be paying for ad interactions that do not include an actual click or landing page visit.

In testing, the search engine says Gallery ads saw “25% more interactions” compared to other search ad formats. Though, it is unclear how the actual CTR of these ads stacks up.

Increased Visibility for Showcase Shopping Ads

Showcase Shopping ads have been around since 2016 as a way for retailers to highlight a curated list of products in non-branded searches (which Google says accounts for 40% of queries).

Now Google is expanding these ads to a variety of new areas of the platform, including Google Images, the Discover feed, and the YouTube feed.

The ads include a large main image, as well as smaller images. When clicked these ads expand to showcase a variety of relevant products from the retailer, and may include other information such as store locations or in-store availability.

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Survey shows 79% of online advertisers are incorporating SEO

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Often, businesses think of SEO and online advertising as being entirely separate. They may feel like they need to choose one or the other. However, a new study from WordStream shows that most experts agree that SEO and advertising work best together, not apart.

The new data published in WordStream’s report on the online advertising landscape in 2019 reveals that more than three-quarters (79%) of online advertisers are also incorporating SEO within their marketing strategies.

Even more, digital advertisers ranked SEO as the leading marketing channel aside from advertising for growing their business.

The full breakdown of responses is as follows:

Outside of digital advertising, what other marketing channels are you using to grow your business in 2019?

  • SEO – 79%
  • Email marketing – 66%
  • Content marketing – 60%
  • Word of mouth marketing – 47%
  • Direct mail – 32%
  • Event marketing – 26%
  • Guerrilla marketing – 9%
  • Affinity marketing – 6%
  • Telemarketing – 4%
  • Other – 1%

As WordStream explains, the findings show that while advertisers may prioritize paid search for bringing in immediate revenue, they also recognize the importance of fostering a long-term strategy for bringing in new potential customers:

“Like content marketing, SEO can be an extremely valuable long-term strategy when done effectively. Kudos to those surveyed for recognizing the importance of balancing short-term results with a long-term strategy for sustainable growth!”

The report includes a number of other interesting tidbits about the current state of online advertising, including the discovery that nearly half of advertisers are increasing their Google search ads budgets this year.

To read the full report, click here.

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LinkedIn’s new ad targeting options allow you to target your ideal customer

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LinkedIn is expanding its ad targeting options to allow advertisers the ability to better target their ideal audience.

The professional social platform has launched lookalike audience targeting which allows you to create an ad audience similar to your dream customer.

As the company says in their announcement:

“LinkedIn’s lookalike audiences combine the traits of your ideal customer with our rich member and company data to help you market to new professional audiences similar to your existing customers, website visitors and target accounts.”

Specifically, the company highlights a few ways lookalike audience targeting can help businesses improve their advertising:

  • Reach high-converting audiences: Discover audiences similar to those who are already interested in your business.
  • Get results at scale: Extend the reach of your campaigns to more qualified prospects.
  • Engage new target accounts: Target your ads to additional companies you may not have previously considered. These companies match a similar company profile to your ideal customer.

In testing, LinkedIn says lookalike audience targeting led to a 5-10x increase in campaign reach without sacrificing ad performance.

At the same time it announced the launch of these new targeting options, LinkedIn also revealed a few other improvements to their ad platform:

Interest Targeting

While interest targeting has been available on LinkedIn since January, the company says it is now increasing the targeting capabilities of the feature.

Through a partnership with Microsoft, LinkedIn will now allow advertisers to target users based on not only their LinkedIn profile information but through the professional topics and content they engage with on Bing.

Audience Templates

LinkedIn has also created some new features specifically aimed at new advertisers. Audience templates provide advertisers with a selection of more than 20 premade B2B audiences. This way, you can start targeting your ideal audience without having extensive knowledge of ad targeting.

The templates cover a range of characteristics, from users skills, job titles, groups, and more.

In the announcement, LinkedIn says the new features will all be rolling out over the next two weeks.

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Google Shopping Ads are now showing in Google Images results

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Google’s “Shopping Ads” will start appearing within Google Images search results by default, as the company announced recently in an email to advertisers.

In the past, it was possible to display your shopping ads in Google Images by manually opting-in to the Search Partner Network. This is because Google Images was previously a part of the Search Partner Network.

However, that has all changed. Google Images is now a part of Google’s own search network, which makes it a default placement for shopping ads.

Notably, advertisers cannot opt-out of the placement currently, which Google says is a good thing for advertisers:

“If your campaigns are not currently opted into the Search Partner Network – your ads will start showing on Google Images and as a result there may be a 3-10% increase in traffic at lower cost-per-click and comparable conversion rates.”

Meanwhile, many advertisers question whether this is actually a change for the better. While some shoppers may frequent Google Images for a variety of reasons, it seems logical that they would be less purchase-focused than users actively searching Google’s shopping results.

You can read Google’s full email announcing the change below:

Google Images is now a part of the Search Network for Shopping ads

Hello,

Google Images is a visually rich surface and a key part of millions of users’ shopping journeys every day. Users frequently turn to Google Images for idea exploration, how-to guidance, product discovery and visual imagery related to key shopping categories like fashion, home and beauty.

We are excited to announce that we will be integrating Google Images into our core Search Network in late March. This means Shopping ads, that you are already familiar with, will now automatically be eligible* to appear in Google Images results when users are searching for relevant keywords.

What this means for your Shopping campaigns:

All of your Shopping ads will be automatically eligible* to serve on Google Images. You will no longer have to opt into the Search Partner Network to show Shopping ads on Google Images.

*For Europe only: if you are unsure what surfaces your ads show on, please check with your CSS.

If your campaigns currently run on the Search Partner Network – you may see a decrease in traffic coming in from Search Partner Network and an increase in traffic coming from the Search Network. This is because Google Images was previously a part of the Search Partner Network. Note: Historical Google Images traffic will not be re-categorized from the Search Partner Network to Search Network.

If your campaigns are not currently opted into the Search Partner Network – your ads will start showing on Google Images and as a result there may be a 3-10% increase in traffic at lower cost-per-click and comparable conversion rates.

Sincerely,

The Google Ads Team

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Survey shows how people REALLY feel about out-of-date websites

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A new survey of US consumers has some surprising findings about what customers expect out of business websites.

The results from 1,013 respondents between the ages of 18-60 show that consumers have high expectations when it comes to how frequently your website is updated, what features are implemented, and how you are advertising your business online.

What Consumers DON’T Want in a Website

Of the respondents, more than 80% say they view a brand more negatively if their website is out of date. Additionally, 39% of consumers say they would reconsider buying a product or service if the website isn’t current.

The issue of advertising is also a prickly subject for consumers, based on the survey results.

Less than 10% approved of brands showing ads on social media based on a person’s browsing activity. Meanwhile, approximately 26% feel negatively about ads appearing on their social media feeds based on their browsing or device history – saying it is an invasion of privacy.

On the other hand, 41% of consumers say they don’t mind if websites keep personal data, but only if it is secured on used exclusively to improve the user experience.

Overall, consumers are largely conflicted. Approximately 50% of respondents say that they like the convenience of brands keeping data for to improve ads and user experience, but they are concerned about how else it might be used.

What Consumers DO Want in a Website

In general, consumers say ease of use should be the top priority in making their online experience better.

Approximately 50% of the respondents said they prefer user-created content like reviews and photos to help inform their purchasing decision.

Meanwhile, 25% say their favorite website feature is receiving a reminder when they have left a product in their shopping cart.

Perhaps surprisingly, a major feature desired by users is an on-site search engine. Nearly one-third of respondents say they are put-off if a site does not have a search box, while more than 40% say a search box is the most important feature on a site.

The survey includes a number of interesting findings about consumer behavior and desires online covering a wide range of topics. You can read all the details from Blue Fountain Media here.

 

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