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Google Ads is reducing the amount of information it provides advertisers according to recent alerts many account managers have seen in the past week.

The company says it will soon stop giving advertisers data about search queries triggered when there is not “significant” data.

As the alert says:

“We are updating the search terms report to only include terms that were searched by a significant number of users. As a result you may see fewer terms in your report going forward.”

Why Google is Doing This

According to a statement to Search Engine Land, the search engine made this decision to protect user privacy.

“In order to maintain our standards of privacy and strengthen our protections around user data, we have made changes to our Search Terms Report to only include terms that a significant number of users searched for. We’re continuing to invest in new and efficient ways to share insights that enable advertisers to make critical business decisions.”

What This Means For Advertisers

On one hand, the opinion could be made that Google is streamlining its reports and preventing advertisers from being able to identify users or personal information based on individual queries.

For example, it is not unheard of for advertisers to see search terms made a single time or driving a single click in ad reports. That is likely to go away in the coming days, removing outliers and better protecting users.

On the other hand, many advertisers have expressed frustration over the lack of transparency. The decision to remove this information entirely means advertisers know less about where their money is going.

Additionally, Google hasn’t been entirely clear on what “significant” means, making many wary of what this shift will look like. If it just removes queries with single impressions, then advertisers are likely to accept it and move on. Still, there are countless low-volume queries with no risk to privacy which could be removed if Google decides to use a higher threshold. 

A growing number of brands are hitting pause on their Facebook ads for the month of July as part of the Stop Hate for Profit boycott. 

The advertisers, including some of the biggest brands on earth like Coca-Cola, Pfizer, and Unilever, are part of a movement which argues that Facebook has been allowing hate speech, racism, and violence run rampant while the company has also “turned a blind eye toward voter suppression on the platform.”

Who Is Involved

Currently, more than 500 companies are taking part in the boycott. For the exhaustive list of brands, check out this spreadsheet which is being updated as more brands join in.

Here are many of the most recognizable brands involved in the boycott:

  • Acura
  • Adidas
  • Artlogic
  • Ben & Jerry’s
  • Best Buy
  • Birchbox
  • Boston University
  • Campbell Soup Co.
  • Chobani
  • CityAdvisor
  • CLIF BAR
  • Clorox
  • Coca-Cola
  • CVS
  • Dashlane
  • Denny’s
  • Dockers
  • Dunkin’ Donuts
  • Eddie Bauer
  • Ford Motor Company
  • Fossil
  • Habitat for Humanity
  • Henkel
  • Herschel Supply Co.
  • Honda Motor Company
  • HP
  • J.M. Smucker Co.
  • Kay Jewelers
  • LEGO
  • Levi Strauss
  • Lululemon
  • Magnolia Pictures
  • Mars, Inc.
  • Merck
  • Merrell
  • Microsoft
  • Mike’s Hard Lemonade
  • Mozilla
  • OBEY
  • Patagonia
  • Patreon
  • Pepsi
  • Pfizer
  • Pop Sockets
  • PUMA
  • Reebok
  • Siemans
  • Six Flags
  • Starbucks
  • Target
  • The North Face
  • UnileverUSA
  • Vans
  • Verizon
  • Volkswagon
  • White Castle
  • Wingstop
  • Zoe’s Kitchen

Facebook’s Response

In response to the boycott and increasing pubic pressure, Facebook CEO Mark Zuckerberg released a statement promising to make significant changes to how content is handled on the platform, such as:

  • Providing voting information and helping register people to vote
  • Preventing “new forms of potential voter suppression.”
  • Banning “any content that misleads people on when or how they can vote,” including removing “false claims about polling conditions in the 72 hours leading into election day.”
  • Preventing voter intimidation on the platform
  • Rejecting ads which include “claims that people from a specific race, ethnicity, national origin, religious affiliation, caste, sexual orientation, gender identity, or immigration status are a threat to the physical safety, health, or survival of others.”
  • Labeling content from public figures which would typically violate content policies. 
  • Removing content, regardless of the source, “if we determine that content may lead to violence or deprive people of their right to vote.”

In the statement, Zuckerberg emphasized that the company was attempting to balance “public health and racial justice while maintaining or democratic traditions around free expression and voting.”

So far, the public seems to feel this response is too little and vaguely worded. Since the release of the statement, at least two hundred companies have joined the boycott.

Google is launching a new way to promote your brand with smart campaigns in Google Maps called Promoted Pins – and they are free for advertisers through September. 

Until the end of September 2020, advertisers running smart campaigns who also have a GMB listing will not be charged for any clicks, calls, or sales generated from these pins. 

Promoted pins help showcase specific or unique services your business offers, like curbside service, delivery, or pickup. 

“Every month, over 1 billion people use Google Maps to see what’s around them, search for businesses, and find directions. Promoted pins on Google Maps help your business stand out during these moments by displaying a prominent, square-shaped Google Maps pin.”

The company says the decision to make the ad unit free came from wanting to help small businesses get back on their feet after the nation-wide lockdowns. 

Promoted pins have already started rolling out to smart campaign advertisers and should be fully available within the next few weeks.

Google released a few sneaky updates to their advertising policies which could have a dramatic impact on many advertisers in the near future.

Among the announcements are new regulations which allow the platform to pause ad accounts under investigation and significant revisions to its Misrepresentations policy.

Pausing Ad Accounts

While giving an update about plans to verify advertisers on the platform, Google included a statement suggesting they may pause accounts believed to be breaking rules.

As the statement says:

“We may temporarily pause accounts to conduct investigations if we identify potentially harmful advertiser behavior. Paused accounts cannot run any ads.”

While this is in line with Google’s past policies, the surprising addition is a note that the company will take the same action for ad accounts which do not complete the identity verification process after it rolls out.

Changes To The Misrepresentation Policy

Another big change to Google’s ad policies is an extension to what types of ads are blocked for “misrepresentation.”

Beginning in July, these policies will be amended to include a “Clickbait Ads” policy which intends to prevent ads from using sensationalized imagery or text which is purposely vague to drive engagement.

Specifically, Google says it will block ads including these types of clickbait text or imagery:

  • Claims of secret or scandal revelations
  • Language that implies the click will give context (i.e. “click here to find out” or other similar phrases)
  • Imagery featuring altered body parts, mugshots and disaster photos
  • Before and after imagery of the human body

Additionally, the company will block ads using negative life events to evoke emotion, such as:

  • Ads related to potentially traumatic events like accidents, illnesses, bankruptcy, arrests, and more.
  • Ads using imagery to provoke extreme emotions like fear or shock.

What This Means For You

The result of these announcements is relatively limited to a few specific industries – specifically those which provide support or solutions during major negative life events. Under the new rules, ads for bail bonds, diet pills, funeral services, and even law firms will be very tricky – if not outright impossible – to run.

Additionally, the announcement that Google will pause ad accounts which are not verified or are under investigation ups the stakes for failing play by Google’s rules.

Google announced recently that it is requiring advertisers to provide documentation of their identity and geographic location to be eligible to run ads on the platform.

The new policy is an expansion of similar restrictions put in place in 2018 requiring the advertisers behind political ads to provide identification verification.

How Advertisers Verify Their Identity

Google is rolling out the new policy in phases and will be selecting certain advertisers to verify themselves first. Specifically, Google says it will prioritize those who do the following across its Ad Network:

  • Promotion of products, goods, and services.
    • Examples: Retail, media and entertainment, travel, B2B, technology, etc.
  • Promotion of informational, advisory, or educational content.
    • Examples: Content promoting educational resources, research and statistics, free health or financial advice, charitable or social causes, etc.
  • Promotion of content related to regulated industries.
    • Examples: Gambling and games, financial products or services, healthcare products or services etc.

If selected, an advertiser will be required to provide documentation to verify their identity within 30 days. Accepted documentation will include:

  • Personal identification methods
  • Business incorporation documents
  • Possibly other items to verify who they are
  • Operating geography

If documentation is not provided within the 30 day limit, all ads will be stopped until the issue is resolved.

Google also says it will begin the program in the United States before rolling out globally. The new requirements will apply to every aspect of Google’s multi-faceted advertising platform, including Search, Display, and YouTube ads.

Currently, the company expects that it will take a few years to fully implement the program.

Notably, the information currently available suggests that Google is specifically focusing on the individuals or companies running the ads, not necessarily the individual managing the ads. This means your ad agency will likely be asked to verify your identity on your behalf.

New Disclosures For Ads

Part of the reason Google is requiring this information, is that it is beginning to add new disclosures about the identity of advertisers when displaying paid ads.

The disclosures are available below the “Why this ad?” option when clicking for more details.

The disclosure will include information about the advertisers’ name, country location, and will provide an option to stop showing ads from that advertiser.

Why Is Google Doing This?

As the company explained in its announcement, the new program is part of a larger effort to “provide greater transparency and equip users with more information about who is advertising to them.”

Director of Product Management for Ads Integrity, Jack Canfield, elaborated by saying:

“This change will make it easier for people to understand who the advertiser is behind the ads they see from Google and help them make more informed decisions when using our advertising controls. It will also help support the health of the digital advertising ecosystem by detecting bad actors and limiting their attempts to misrepresent themselves.”

For more information, read Google’s announcement here or explore their additional guidance on the program here.

Over the past two weeks, several of the largest online ad platforms have taken swift steps to address problems with advertisers attempting to profit by stoking fears during the ongoing COVID-19 pandemic.

Google Ads, Facebook, Instagram, Pinterest, TikTok, and YouTube have all responded in unique ways to stop the flow of misinformation, prevent profiteering, and provide new resources to protect public health.

Google Ads Blocks Advertisers Capitalizing on Crisis

This week, Google Ads updated its Inappropriate Content policy to specifically disallow content which:

“…potentially capitalizes on or lacks reasonable sensitivity towards a natural disaster, conflict, death, public health emergency, or other tragic event.”

The new regulation specifically cites price gouging, selling essential supplies that are in high demand but scarcely available, or ads that use sensitive keywords to manipulate their click-through rate.

For more details about which strategies to avoid and what keywords to be careful about using during this time, check out the full help page Google Ads has created for advertisers.

Google and Bing Block COVID-related Ads

Initially, Google had introduced a policy which entirely disallowed advertising products or services related to coronavirus across the entire platform. However, recent reports suggest they have internally revised this policy to make an exception for trusted organizations like hospitals, medical providers, or other major organizations attempting to provide reliable information to the public.

The search engine is also blocking the sale of face masks on its ad platform, following similar policies from Facebook.

Bing has taken similar steps by blocking all ads related to COVID-19, except those coming from trusted sources.

As a Microsoft spokesperson explained:

“Microsoft Advertising has taken precautionary measures to block ads for delivery related directly to COVID-19 under the Microsoft Advertising Sensitive advertising policy. This precaution also applies to some COVID-19 related medical supplies. We will only allow Public Service Announcements from trusted sources, such as official Govt. agencies, to promote COVID-19 content.”

Facebook and Instagram Block COVID-19 Ads, Create New Resources

Since March, both Facebook Ads and Instagram have been blocking the sale of face masks on their platforms. The policy has since been expanded to include hand sanitizer, surface disinfecting wipes, and COVID-19 testing for children.

At the same time, Facebook has created several new resources for both businesses and the general public, many of which can be found in the new “Marketing for Uncertain Times” deck which contains industry playbooks and general advice for staying informed.

Twitter Gives Advertisers Leeway

After originally banning any and all ads which mentioned “coronavirus” or “COVID-19”, Twitter has revised its ad policies to allow some advertisers to mention the virus.

As the company explains:

“In response to the shifting advertising landscape, and in order to support helpful causes during this time, we’re now allowing managed clients and partners to advertise content containing implicit or explicit reference to COVID-19 in certain use cases, with restrictions.”

The specific cases Twitter will be allowing are:

  • Adjustments to business practices and/or models in response to COVID-19
  • Support for customers and employees related to COVID-19

Despite this, Twitter says it will continue to block ads which include:

  • Distasteful references to the virus
  • Content that may be sensational or likely to incite a panic
  • Inflated prices or products related to the virus
  • Ads for face masks, alcohol-based hand sanitizers, supposed vaccines, or treatments.

TikTok and Pinterest Partner With WHO and Red Cross

TikTok and Pinterest have taken similar steps as others by blocking ads which “reference coronavirus, including when promoting products or services, to create a sense of fear, or to cause widespread offense”, as a TikTok spokesperson said.

In addition, these platforms have also been working with major health organizations around the globe to help spread relevant information and prevent misinformation.

Pinterest has been redirecting any searches on the platform to official content provided by the WHO to prevent the chance of delivering custom results which could be difficult to monitor for disinformation.

TikTok has taken similar steps by donating in-feed ad space to notable organizations including the WHO and Red Cross to ensure users have access to helpful information.

YouTube Blocks COVID-19 Ads Except From Trusted Sources

YouTube’s ad policies have largely been in-step with Google’s response to the COVID-19 pandemic.

Initially, the platform would not allow any form of monetization on content relating to the coronavirus, citing “sensitive topic guidelines.”

Since then, the company has taken some steps to loosen that policy by allowing news organizations and reputable creators to produce videos about the issue in a sustainable way.

In a letter to the community, YouTube CEO Susan Wojcicki explained:

“In the days ahead, we will enable ads for content discussing the coronavirus on a limited number of channels, including creators who accurately self-certify and a range of news partners. We’re preparing our policies and enforcement processes to expand monetization to more creators and news organizations in the coming weeks.”

Despite this allowance, the company stresses it will continue to remove content that violates its policies or spreads misinformation.

Google has been slowly shifting its online customer support from social platforms like Facebook and Twitter to solely using an online form. Now, the company is making it final.

Starting on January 1, 2020, Google says that it will no longer provide support through direct messaging on Google Ads’ Facebook and Twitter accounts. Instead, customers seeking support will be directed to the online support form.

Why This Matters

In the past, many brands and advertisers had preferred to receive support through Google Ads’ social pages because they tended to be quick and allowed for easy clarification of issues that could arise.

The company says the decision to eliminate these support options was intended to streamline the process and improve security or spam risks.

“Customer security and success is paramount. Due to the growing global concern around spam and phishing, we are making an effort to resolve all Google product customer questions via 1:1 communication through direct email, phone or chat,” a Google spokesperson told Search Engine Land. “Streamlining these channels will provide faster and more secure responses for all global customers.”

It should be noted that while Google will first direct customers to an online form, this tool then provides a number of ways to contact the company including by phone or email.

Google says it will be rolling out a new ad extension aimed specifically at driving leads for your business in the coming weeks.

The ads look similar to typical search ads with a unique call-to-action. If a user clicks on that CTA, they are taken to a form which can be quickly pre-filled with contact information from their Google account or manually entered.

In the announcement, Google says lead form ad extensions can:

“Capture interest when potential customers are searching for your company, products, or services on Google. A fast, mobile-optimized experience makes form submission easy and eliminates the extra step of navigating to your mobile site lead form.”

Based on their own testing, Google says one advertiser improved their closing rate for sales leads by 20% by using lead form extensions.

While the feature is currently limited to beta testers, it will become available to all Google Ads advertisers in the next few weeks. However, the ad extensions will not be available for advertisers in a few select areas.

Lead form extensions will not be eligible for ads relating to:

  • Adult-oriented content
  • Alcohol-related content
  • Gambling-related content
  • Healthcare and medicines
  • Political content

For more information about lead ad extensions, check out Google’s new help center document here.

A new report shows that paid search ads are the fastest growing way to advertise online for retailers. 

According to the findings from eMarketer, retail advertisers in the US will spend a combined $13.12 billion on search ads in 2019, up more than 20% from last year. 

In 2020, it is projected that spending will grow even more, to $15.65 billion. 

While search engine advertising is an effective advertising method for most industries, the report suggests that retailers benefit more than other sectors due to specific tools and features. For example, it cites how search ads may appear in Google Maps and show local stock of specific products, which can help drive real-world traffic and sales. 

Based on their data, the report estimates that 46.3% of digital ad spend from retailers will be used on search engine advertising, compared to the industry average of 41.5%.

Similarly, this rate is expected to grow even more in 2020 to account for 47.3% of total retail digital ad spending:

“Retail overindexes on search because bottom-funnel search ads are essential for driving ecommerce, and Google Shopping ads have become a go-to ad product for retail advertisers. Conversion rates for retailers using Google Shopping ads range from 1.1% to 3.1%.”

Part of this growth may be attributed to new burgeoning opportunities outside of Google’s search ecosystem. For example, the report identifies Amazon search as a potential driving force for future retail advertising.

LinkedIn will begin showing all the sponsored content an advertiser has run within the past six months in an “Ads” tab on the associated LinkedIn pages.

The company announced the change this week as part of an effort to bring more transparency to advertising across the platform:

“At LinkedIn, we are committed to providing a safe, trusted, and professional environment where members can connect with each other, engage with relevant content, and grow their careers. Increased transparency to both our customers and members is critical to creating this trusted environment.”

When viewing an advertiser’s page, users will be able to click the “Ads” tab to view every ad that company has run in the past six months.

Users can also click on the ads as they typically would, but the advertiser will not be charged, nor will it impact campaign reporting.

Obviously, the tab won’t include any of the information behind the ads, like who they targeted or the budget for that campaign.

In my eyes, this seems like a reason to ensure your LinkedIn advertising is consistently high-quality, with the upside that high-performing ads have a chance to lead to sales without having to pay for those ad clicks.