Tag Archive for: Instagram shopping

Instagram Announces New Feature To Collect “Payments In Chat”

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Instagram is launching a new feature called “Payments in Chat”, though the name undersells the actual capabilities of the feature.

As announced via Meta’s Newsroom, the Payments in Chat feature will allow online businesses to collect payments directly from customers through the chat tool. But, more than that, the tool will enable companies to completely handle the sales process through chat – including answering customers’ questions, creating new purchase orders, managing payments, and even tracking product shipments.

As the announcement explains:

“We want to help people start conversations with businesses they care about and help them find and buy products they love in an easy, seamless experience, right from the chat thread.”

How It Works

To make Payments in Chat possible, the new feature uses Meta Pay – the company’s first-party payment processing service. This keeps the process streamlined, allowing shoppers to make purchases in just a few taps while providing secure data transmission and purchase protection.

Using this service, customers are able to initiate a chat with a company representative to ask questions about a potential purchase, checkout, pay for the purchase, and track its shipment to your home without ever leaving Instagram’s chat.

When combined with Instagram Shops, the new Payment in Chat feature makes it possible for shoppers to go from discovering a new product to buying it with just a few taps or without the need to ever leave the platform.

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Instagram Launches Online Shop Resources For Small Businesses

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Instagram is making it easier for small businesses to get the most out of Instagram Shops with a new mini-site full of resources, guides, and set-up tools. 

Instagram Shops is a free way for businesses to set up an online store and complete sales on one of the most popular social networks.

While Shops require third-party e-commerce parties to handle payment, they make it possible for people to complete the entire purchase without ever needing to leave the Instagram app – making the entire process seamless. 

Since Instagram Shops only launched in May, many businesses may not even know Instagram Shops exist or how to get in on the action for themselves. So, Instagram took the step of putting as many resources in one place as possible to help get started. 

‘The Season For Shops’

The new mini-site is called ‘The Season for Shops’ and caters to brands trying out Instagram Shops for the first time. 

The most important features include:

Setting Up Shop

First and foremost, this guide provides step-by-step instructions for setting up your storefront, including signing up for and connecting accounts across platforms.

Help Guides

Once you’ve got your shop set up, these guides will help you take the next step to make your products easy to browse and purchase. 

Tagging Products

Tagging products in your feed posts, stories, and streams allows people to immediately browse and buy your products as soon as they see them. This is key for making it convenient to go from scrolling through your feed to clicking buy.

To help you get started tagging your products effectively, The Season for Shops site has two guides available:

  • Start Tagging: A 19-page guide with detailed information on the variety of product tag types.
  • Tag With Purpose: A simple guide to the do’s and don’ts of tagging.

Collections

Another important way to make your products easy to browse is by grouping related products into Collections. 

This allows users to browse through your products like any category on your store website. It can also gather related themes like “beach outfits” or “rainy day apparel”.

Find out how to make the most of collections with an 8-page guide outlining all the details and tricks you can use. 

Shopping Ads

Want to take your shop to the next level? By investing a bit of money for shopping ads, you can share your products with a wider audience and increase the chance of finding new customers. 

This can be as simple or complicated as you want to make it, with simple “boosts” which amplify the number of people who see your store or targeted ads which specifically connect with those most likely to purchase. 

As such, Instagram released three guides explaining everything from the basics to more advanced shopping ad strategies:

  • Holiday Shopping Ads Strategy: A simple motivational guide with ideas for advertising in the upcoming holiday season.
  • Set Up Shopping Ads: A 9-page “get started” guide with information explaining what shopping ads are, how to set them up, and how to monitor your results.
  • Custom Shopping Audiences: This 7-page guide details how to target your ads to specific audiences of ideal buyers. 

To check out all the guides for yourself, explore the ‘Season for Shops’ mini-site here.

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“Checkout on Instagram” lets shoppers buy products within Instagram’s app

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Instagram is launching a new in-app checkout feature for a limited number of brands which will let users make purchases without ever having to leave the app.

For now, the new feature is limited to just 23 big-name brands like Adidas, Burberry, and MAC Cosmetics, but the company says it will be expanding the feature to more brands in the coming months.

The in-app checkout is Instagram’s latest effort to make its service more retailer-friendly without hurting their own platform. While they have included several shopping-related features over the past few years, shoppers would ultimately have to leave the app to make a purchase.

With the new feature, users will now see a “Checkout on Instagram” button on product pages from brands’ shopping posts.

When tapped, shoppers will be allowed to choose from a variety of options like size and color, then taken to a payment page within Instagram.

Users who make purchases within the app will also receive shipment and delivery notifications within Instagram to keep them informed.

“The new technology gives Adidas’ audience the power to go from inspiration to purchase in an instant. Our consumer-obsessed approach to e-commerce focuses on simplified immersive connections with the brand and Instagram Shopping allows us to deliver a content-rich experience on a platform where our creators are exploring and curating their lives,” said Adidas SVP of digital Scott Zalaznik.

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Instagram allows “thousands” of merchants to turn their posts into sales

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Instagram is quickly growing from just a platform for users to share pictures and videos towards a fully-fledged combination of social media and shopping. With the help of Shopify, Instagram is rolling out a new feature allowing “thousands” of merchants to seamlessly sell their products through Instagram just in time for the holiday shopping season.

The feature allows selected merchants to tag items in their Instagram posts to mark that they are available for purchase. When viewers see the post, they can easily click the tags to directly purchase the items without ever having to leave Instagram.

The feature has been in limited testing for almost a year, but it has been restricted to just a small number of high-profile brands like Warby Parker and Kate Spade. Since then, they’ve been gradually opening the feature to a few other merchants through Shopify.

The early response to this testing has been enthusiastic, so Shopify has now decided to expand the feature to a larger testing group including “many thousands” of merchants. They say they expect to roll it out even more widely in the near future, but they want to test and refine the system before a complete launch.

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