Tag Archive for: Facebook

Turn Your Fans Into Loyal Customers Through Social Media

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At the core of most articles on social media is the question of how to turn Facebook fans or Twitter followers into an increase in revenue. There are many theories and plenty of suggestions out there from a variety of experts, but possibly the most effective is also the most obvious. Simply interact with your fans.

What a consumer is essentially saying when they become a fan of your company’s Facebook page or follow your Twitter feed is that they want to have a relationship with your business. They want to be a part of your conversation and they want to hear what you have to say. All you have to do is to give them what they want.

There are plenty of strategies aimed at increasing your social media audience. Promotions will draw in consumers, but they won’t stick around if they don’t continue to gain from the relationship. You should use social media to give fans something they wouldn’t get by simply visiting your physical business. Deals, inside information, pictures or videos or even just interesting or entertaining anecdotes. Let them into your business enough to make them feel comfortable enough to continue visiting it. More than comfortable, they’ll develop a sense of loyalty.

This type of social media relationship cultivation will not only supply you with an army of loyal customers, but it will also help you add to your audience as word spreads about your social media prowess.

Ernan Roman has an excellent example of how to use social media at Business2Community. He highlights Starbucks’ efforts to build great relationships with their customers.

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Social Media’s Advantage Over Email Marketing

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Recently, I wrote about the dangers of trusting the wrong, essentially superficial, metrics when diagnosing your social media strategy. Today, let’s talk specifically about the great battle of social media vs. email marketing.

Errol Apostolopoulos reports for BostInno that “unique impressions delivered via Facebook’s sponsored posts average out to be 18x more cost-effective than those delivered via traditional email acquisition methods.” When you add in that you can use standard posts to reach a wider, if less concentrated, audience, Facebook, and other social media sites, really set themselves apart. 

Does this mean you should completely forsake your old pal email marketing? Heck no. It still has an important role to play. Pairing email and social media can lower your cost per acquisition on both platforms. 

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Bring Relevance To Your Metrics

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Is your social media marketing strategy relying on so-called “vanity metrics”? Pageviews, Twitter followers, Facebook likes and even conversion rates fall under that umbrella, as Ivory Madison reports for Harvard Business Review.

Instead, you should be relying on “actionable metrics”. Relevant revenue, sales volume, customer retention and relevant growth are counted on here. To determine your success in these areas, you simply need to compare your company’s results with the involvement in social media in certain projects.

At the core of any good metric is a clear cause and effect. You should be able to translate the actions taken on social media and translate them directly into the success of your business.

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Nonprofits Social Media Model Could Improve Your Own [INFOGRAPHIC]

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INFOGRAPHIC

In 2012, even nonprofits were utilizing social media. MDG Advertising looked into this developing trend and found that the inclusion of social media marketing meant more exposure and more donations for these organizations, as reported by The Huffington Post.

The innovation of ‘Giving Tuesday’, which grew over social media, is a glowing example of what is possible when online marketing is utilized properly. The model used by nonprofits is not revolutionary. Rather, it is simply a testament to why putting the time and effort into social media marketing is necessary.

While you browse the included infographic, think about how you can increase your conversions through a better social media strategy.

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Left Nav Flyouts Don’t Work, Please Stop Using Them

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Mobile navigation can be difficult because you are forced to condense everything your site or app offers into a simple list or set of buttons. For the iPhone, three naviagational patterns rose up that are fairly good solutions to the problems of mobile navigation. You have the tab bar, the table view (like Messages or Mail), and the card stack, like what you find in Weather.

That doesn’t mean there aren’t designers trying other navigational solutions. Some of the more experimental ways to move around apps and sites work great, but there are some that just don’t work. Facebook’s mobile left nav flyout pattern is a perfect example of a mobile navigation system that should be gotten rid of.

Brent Jackson agrees that Facebook’s navigation system needs to be replaced, and argues why on his Tumblr page. More than anything, the issue I have with the system is it hides a lot of the functionality the app offers under small, hard to tap buttons.

As Jackson points out, the left nav flyout is also innefficient. While normally you have a small set of buttons always available to help you get where you want to be, Facebook makes you continuously wait for new lists or areas of the app to load. It becomes very tedious to do anything except look at the News Feed.

If you can think of times when a lefy nav flyout works, I’m all ears. There are none that work for me, or wouldn’t benefit from another site navigation system.

 

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Facebook’s ‘Nearby’ Expands Reach

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I’ve always thought that the ‘Nearby’ feature of Facebook was fairly pointless. Evidently, the folks at Facebook agreed to an extent and have found a way to improve the feature and turn it into a “search and discovery tool”.

In addition to seeing where your friends have checked-in, you’ll be able to see businesses that are close to you, which actually makes the name ‘Nearby’ make much more sense.

If you’re a business owner, this is fantastic news as it creates a new way to bring in customers. ‘Nearby’ draws from the Facebook database, however, so you’ll not only need to have a page for your business, but you’ll also want to make sure it is updated and has an established audience.

This incarnation of ‘Nearby’ will start out solely as a mobile feature and, honestly, probably works better that way. Be sure to read Search Engine Land’s article on the subject to get specific advice from Facebook about how to maximize your page’s visibility through ‘Nearby’.

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Tips For Job Seekers Using Social Media

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I’ve discussed ways to use social media in your job search before. Not surprisingly, the tips for creating a successful social media profile for job seekers are not so different from the tips for small business owners.

Jane Turkewitz has a list of suggestions at iMediaConnection, but I’ll summarize for you here.

Just like a small business owner, job seekers should use Facebook and Twitter to make themselves sound like an expert. Be a part of the conversation and maybe someone will take notice. Also, target the people you want to be in business with, in this case, the people you want to work for and track their social media activity. Chances are, they’ll post something about job openings.

Don’t be desperate and overbearing. Your message gets glossed over if people are bombarded with it and you alienate the people you are trying to reach. Also, make sure you have contact info posted on your profiles so interested parties can easily reach you.

You should always remember that you can’t expect social media to find a job for you. You can’t simply tweet out a link to your resume, then sit back and wait. You have to be proactive, but social media can be a great tool for your arsenal.

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Don’t Let Social Media Ruin Your Rep

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Maintaining an entertaining and engaging social media presence can be great for your business. Unfortunately, there are a lot of potential missteps that can also severely hurt your business.

Lewis Howes has a full list of what to avoid on social media at Entrepreneur, but here are the highlights.

Mostly, just use common sense. Post things that are interesting and grab people’s attention, but never even flirt with the line and post possibly objectionable or offensive material. The idea is not to alienate any portion of your audience. That includes staying out of possibly damaging photos.

Basically, once you connect your business to your social media profile, it is no longer yours for personal use. You are representing your business and your brand, so be smart and conduct yourself as you would with your most important clients watching.

Also, be active. Reply to those that take the time to reach out to you and reach out to others. Give credit, comment, promote and generally be a part of the social media scene. Your profile isn’t attracting anyone just sitting there, it has to be doing something.

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Targeting Your Audience Effectively Through Web Design

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Anytime you have an industry where creativity meets business, you face the conundrum of who to target with your work. Do you want to make something exciting and fun that other people interested in design will like, or do you want to make something consumers will enjoy?

The good news is that web designers can do both. If you have just a bit of marketing knowledge and some strategy, you can make a solid design that was as fun for you to make as it is for consumers to explore.  Any good designer should already be attracting their potential audience while making interesting designs. But what do you do if you aren’t?

The first step is to identify your target audience. If you can spot who your demographic is, everything else will fall into place.

Thankfully, identifying your audience has never been easier since you have tools like Google Analytics at your disposal. This isn’t to say this is a walk in the park, but pinpointing your customer base is much more simple and precise than it used to be.

By doing a keyword search in your analytics dashboard, you can also see what people are searching for, and what kind of people they are.

Another way to identify what your visitors like is by simply asking them questions. Blogs are a great platform for this, because you should already be trying to interact with your audience, and you can leverage to ask them what they think about different topics and to offer their opinions. It is also important to note, if you are struggling to interact with commenters because of spam overload, adding a simple Captcha is easy and rids you of most spam.

Social media also offers a huge opportunity to interact with your audience. It is easier to connect with readers on Facebook than it is to interact in the comments sections of articles. Taking advantage of social media also means your content is easier to share, which will attract more readers.

Once you know who you are designing for, you can find ways to make a great site they will enjoy, and you won’t hate making. Christian Vasile has great design tips if you’re having trouble getting started.

You don’t have to sell out and make boring websites because you are designing for a company. In fact, if you do, you are just making bad websites and your clients won’t be happy anyways.

 

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App Center Could Soon Allow Ads

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Facebook recently made it possible for users to search specifically in its App Center. You can search by an app’s title or by generic keyword. Josh Constine of TechCrunch suggests that this could open the door for ads within the App Center.

Though there is currently no results page, just a drop down menu after a search, Facebook could easily add sponsored results similar to what Google has already been doing with AdWords. Ads for apps related to the user’s search could appear at the top of the current drop down format, or as full-on entries in a results page.

App Center is not only set-up for ads to easily be included, but it also already has the audience. After only 2 months of operation, it boasted more than 150-million monthly users and that number was up to 220-million at the beginning of October.

App Center has “qualified leads, ample traffic, a model proven by Google, and a huge base of developers/advertisers”. All that’s left is to actually make the ads a reality. 

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