Facebook Hashtags Aren’t Seeing Results

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When Facebook announced their introduction of hashtags in June, it seemed to be a pretty big deal, especially within the social media marketing industry. Every online marketer immediately began investigating how to make the most out of the use of hashtags, and if they are even worth the effort. A few months later, it appears the hashtags aren’t faring well.

Facebook Hashtag Graph

In late July, Simply Measured reported status updates with hashtags weren’t gaining brands any extra exposure, now Search Engine Watch reports EdgeRank Checker has similar findings.

According to EdgeRank Checker’s data, viral reach and engagement were down on posts with hashtags compared to those without hashtags. They studied over 500 pages, and then compared their data to a sample of 50 Twitter accounts from Fortune 500 brands. They found that 70 percent of brands experienced an increase in retweets when using a hashtag, indicating higher engagement.

EdgeRank Checker did have an idea why Facebook users may not be responding to the hashtags:

Our hypothesis is that not many people are clicking on hashtags. If many people were clicking hashtags, we should see an increase in Viral Reach for posts with hashtags. The data is not showing that. If anything, it’s showing a decrease in Viral Reach.

We hypothesize that hashtagged posts don’t have the expected increase in Viral Reach due to how brands are using them. After examining how hashtags are being used, hashtags are often used in promotional material. For some brands, they’ve created campaigns around particular hashtags and use them in all posts associated with the campaign. By nature, campaigns are promotional, therefore more likely to drive less engagement, less clicks, and ultimately less Reach.

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Facebook Updates Their Contest and Promotion Rules for Businesses

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Facebook Sticker IconFacebook appears to be undergoing large changes to their rules for businesses as they have recently created the opportunity for verified paged, embedding posts, and even giving advertisers access to a large stock photo library.

But, the change users are most likely to notice is a huge revision to the rules for how businesses run contests on their pages. As Jessica Lee from Search Engine Watch reports, businesses will now be able to run contests and promotions directly from their own timelines without the use of third-party apps, greatly streamlining the process.

As they announced last week, Facebook has reversed their original rules to allow for users to like, comment, or create posts on a page solely as a voting mechanism or entry into contest. Facebook stated in its promotions help document, “we want to make it easier for businesses of all sizes to create and administer promotions of Facebook and to align our policies to better meet the needs of marketers.”

All of this means businesses can run promotions directly from their timeline and

  • Collect entries via posts, comments, or likes on a page post.
  • Collect entries via messages from users to the page.
  • Utilize likes as a means of voting.

Facebook did say they don’t intend to put an end to contests run through apps. Instead, they see apps as a means to “create a more personalized experience, more in line with your branding strategy.”

They explained the differentiation more, saying:

Apps provide more space and flexibility for content than Page posts alone. Promotions run through apps can collect data in a secure, structured way that may be appealing to advertisers, particularly larger brands.

Creating a promotion with a Page is faster and easier. Additionally, as with all Page posts, Page posts about promotions are eligible to be displayed in the News Feeds of the people who like the Page and can be promoted to a broader audience.

Businesses always have the option of using both an app and their Page to administer a promotion.

On the other hand, Facebook also updated its page terms to restrict pages from encouraging users to tag themselves in content “they are not actually depicted in.” So it is acceptable to ask for likes or comments as part of a promotion, but you cannot post a picture and tag users or ask them to tag themselves, unless they actually appear in the image.

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Facebook Gives Advertisers Access to Stock Photo Library

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Example of the Stock Photo InterfaceFacebook advertisers won’t have to rely on expensive stock photo subscriptions of licenses soon, as Facebook has announced they have formed a deal with Shutterstock to allow advertisers to access millions of stock photos for all Facebook ad formats, provided at no extra cost. They will be fully searchable and accessible directly through the ad creation tool, making it much easier to add quality images to your ads.

The announcement from Facebook said, “High-quality, engaging photos often increase the performance of ads, particularly in News Feed. And now, through our collaboration with Shutterstock, it will be easier for businesses to integrate beautiful photography into their Facebook ads.”

With the addition of this new feature, Facebook advertisers will also be able to create multiple ads at a time with several images. The image uploader has been improved to allow users to select from a range of photos from your Page, as well as previous ads and the Shutterstock library. This also opens up the possibility of creating multiple ads for a single campaign and testing images to increase performance.

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Facebook Q2 Review Shows Large Gains in Click Through Rates, Conversions

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Facebook Sticker IconDespite constant detractors proclaiming the death of Facebook, advertising on the social media platform continues to show strong results for marketers according to the Q2 review of Facebook advertising by Kenshoo Social. Their statistics show significant increases for all metrics, from analysis of more than 75 billion Facebook ad impressions from advertisers using the Kenshoo Social platform.

Throughout Q2, the company saw click through rates rise 18.5 percent, with total clicks increasing by 16.5 percent compared to Q1 of this year. Engagement rates beyond the click also saw substantial increases as conversions rose 56.9 percent and revenue increased by 28.3 percent.

Todd Herrold, senior director of product marketing for Kenshoo Social says the gains are the result of advertisers continuing to refine their techniques and becoming more savy about the social media platform, as well as improvements made by Facebook itself. He told Marketing Land:

“Facebook has been steadily optimizing its ad units and launching new ad targeting products designed specifically for direct response, including Custom and Lookalike Audiences, Partner Categories and the Facebook Exchange (FBX).”

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What Social Video Platform is Better For Social Media Marketers?

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The savvy social media marketer already has a hold on Facebook and is exploring new markets, tools, and apps they can reach out to and connect with. Twitter is the second most popular social media platform, but Instagram has risen quickly and has a surprising hold on it’s niche market and function. Both have video. So, which is that social media marketer to choose?

Instagram vs. Vine Graphic

Source: Simply Measured/Search Engine Journal

If you are in the majority, you likely chose Instagram over the past few months as Vine and Instagram Video rolled out. As Search Engine Journal’s analysis shows, twice as many top 100 brands use Instagram Video compared to Vine. That’s pretty surprising, considering Instagram Video is far younger – only a few weeks old.

What makes Instagram the favored platform for marketing on social media video? What sets it apart from Vine? The basic differences come in video length and features. Immediately, one will notice Instagram Video has over double the video length of Vine, clocking in at 15-seconds, compared to Vine’s 6. They say brevity is the soul of wit, but apparently 6 seconds just isn’t enough for most marketers, but the filters may play just as much of a role.

When Instagram first came out, it became popular for its focus on photograph filters which overlay effects that turn amateurish phone pics into nice looking images. Now, they offer you the ability to do the same to your videos. They also offer a stabilization doctor to try to help minimize phone shaking in the video. All in all, this means nicer looking videos.

All of those points might be moot, if it wasn’t for sharability. When it comes to social media marketing, sharability is of utmost importance. You want content to reach as many eyes as possible. Instagram, with its 130 million monthly users, is owned by Facebook, which offers its ownn 1 billion monthly active users. Vine overall is smaller, with only 13 million users, and Twitter only has 200 million people actively Tweeting.

Everything considered, Instagram Video simply offers much, much more than Vine.

Vine has it’s own benefits, such as a looping feature which can be taken advantage of to create very unique “endless” videos. Vines are also embeddable across the web, making them easier for content sharing websites such as Buzzfeed to share. But, the sharing capabilities, extensive video options, and more comprehensive features make Instagram better for marketers and users alike. Marketing campaigns on Instagram have much higher potential to gain traction and you’ll be more likely to see some rewards.

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10 Traits of a Successful Social Media Marketer [Infographic]

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Social media has gone from internet oddity to one of the strongest tools in an online marketer’s toolbox. These days, social media presence can be just as important to your online marketing as your website. In some markets, social presence can be even more vital.

Many companies have already stepped up the the plate to meaningfully incorporate social media marketing into their brand experience, and they’ve found that the tactic can be a serious powerhouse for marketing at a fraction of the cost of many campaigns. The trick is knowing exactly how to use the medium.

The successful marketers on social media aren’t yelling about their products at every turn, they aren’t taking part in silly novelty marketing attempts (Chipotle’s recent Twitter “hacking” …), but most importantly they aren’t ignoring their customers. Social media creates a brand new opportunity for consumers to directly interact with the brands they purchase and create a real relationship between businesses and their audience.

Social media is new, and the companies finding success are experimenting and taking advantage of the real benefits the platforms provide, but they aren’t playing completely by ear. There may not be a rule book set in stone for social media marketing yet, but there are definitely some guidelines.

MarketingProfs tried to tie down some of these guidelines and guiding traits of successful social media marketers, and they put the results into an infographic (seen below). If you’re struggling to find your brand’s voice in the social arena or simply haven’t lept into action yet, this infographic will help you develop a useful approach.

10 Superpowers of Social Media Marketers

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How Will You Handle a Social Media Crisis?

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Panic Button

Source: WikiCommons

Every business with an online brand presence fears the day they run into a social media crisis. It could be anything, and there are plenty of recent examples. Taco Bell had an employee caught licking food, some companies have been hacked (not “hacked”, Chipotle), and sometimes drama that should be resolved within the company spills onto social media, such as the Amy’s Bakery freak out not too long ago.

While most brands with solid social media presences most likely have steps or employee guidelines to prevent problems like some of these, it is impossible to be fully prepared for a social media crisis. You can’t prevent hacking or service outages. But, as the business owner or social media manager, it is your job to manage the crisis and steer the ship out of the storm. If you do it well, you may even end up attracting some new clients. If you fail, your entire company can go up in flames.

As the VP of marketing for Nextiva, Yaniv Masjedi has some experience dealing with catastrophes both online and off, and he says the most important thing you can do is have a plan. “Every business should have a minute-by-minute strategy for how it will deal with a service shut down or public relations disaster.”

You need to know who will be handling the social media, how they will have access, and what the messaging across platforms is. Will you have a team responding to social media, or will it just be you manning the ship until everything dies down?

Masjedi published a step-by-step guide on the Huffington Post to help with handling these huge messes and preventing any extra damage once your social media has gone into full alert. You will have to be on your best game and be patient and understand with customers even when they are being rude or inappropriate, and you have to have a clear united message that doesn’t seem like a stock response, but an established response to whatever situation has arisen.

Before you ever run into these problems however, sit down and go over the guide and make sure you know how your company will respond in crisis. You can’t be prepared for everything, but you’ll be much better off knowing how you will approach any problems.

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Viralheat Adds Advanced Facebook Targeting

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Viralheat LogoSocial media analytics and publishing platform Viralheat announced today they will continue to expand their dashboard with new advanced Facebook targeting. That means businesses and marketers will be able to publish and customize ads and other marketing content targeted towards specific relevant demographics based on criteria such as location, age, gender, education, and marital status.

Viralheat has been expanding their dashboard since their redesign was unveiled in February adding the capabilities to manage multiple accounts and engage with audiences easier, as well as including new tracking analytics.

The platform is one of many social media marketing platforms, but the makers of Viralheat hope to simplify the tedious task of managing multiple social media account. It allows users to create Smart Stream Feeds which filters based on keywords, social networks, and sentiment. It also allows users to publish directly to personal accounts.

“We saw the need for our larger clients to be able to target their audience based on specific demographic criteria,” TechCrunch reports Viralheat CEO Raj Kadam said in a statement. “Often times they’ve expended their marketing budgets trying to manually reach a target audience without blasting announcements or offers to their entire following. Our advanced Facebook targeting features allows users to reach a very specific demographic. It has been particularly helpful to our customers that are trying to reach very niche audiences.”

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Pinterest Now Alerts You When Pinned Items Go On Sale

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Pinterest Sticker Icon by DesignBoltPinterest is quickly gaining popularity. Over the last five months, its user base has grown 43.7 percent, reaching over 70 million users. Not only is it one of the most popular social media platforms around currently, it is also generates the most revenue and draws in the highest rate of active consumers. Pinterest users aren’t there just to look, they are there to spend money.

While Pinterest has normally shied away from being a direct commerce site, they have recently begun to make shopping through their platform easier over the past year. Now, Marketing Land reports that last week when they announced they have introduced price-drop notifications on pinned items. Now, when an item pinned by a user goes on sale, the user will get an e-mail notifying them.

This builds on the previous introduction of “rich” product pins. At first, Pinterest wanted to be a social site, but now it is trying to “turn pinners into shoppers” and it appears they are going to be very successful.

There will be no fee associated with these price alerts or the rich product pins, however it seems very likely Pinterest could turn to some sort of “promoted pin” offer in the near future, as they try to woo consumers and marketers alike.

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Facebook Announces The Ability To Embed Posts

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It has become pretty obvious that traffic potential increases quite a bit when a YouTube video or tweet is embedded into posts. Most people consider videos as more valuable content than regular blog posts, and the appreciate posts that condense relevant tons of tweets on a topic so that they don’t have to dig through all the spam, “trolling”, or other nonsense. Now, as Search Engine Journal reports, Facebook has made it possible for you to embed posts from their site as well.

A Facebook post from Venus Williams

The social media platform shared the above image as an illustration of the concept, which shows that you’ll be able to click on the ‘Embed Post’ button and be given a simple code that can be placed into an article. It’s pretty simple, though it hasn’t been widely released yet. Only a small group of organizations and businesses have already been given the ability. Instead, the embedded post ability will be rolled out with the new hashtag capability.

The new announcement also means that your Facebook posts can get additional exposure and sharing, as well as opening another way for advertisers to connect with people.

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