You Should Be Tracking These Social Media Goals

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Want to know how to evaluate your buisiness’s performance in social media? Is your time and effort getting acceptable returns? Andrew K. Kirk, of Social Media Examiner, has 4 goals you should be tracking to ensure a positive social media ROI.

1. Brand Recognition

Obviously, you need people to be aware of your business. But the more people know, the more likely they will become active members of your online community.

Track your growing popularity with Klout, which gives you a social influence score based on your performance across multiple social media sites. Log your score each month and think about what actions you took during that time frame. Soon, you should be able to pinpoint what positively and negatively affects you online presence.

2. Traffic

Just as people need to be aware of your business, people also need to visit your website. Visitors will likely learn more about your business directly from your site than from anywhere else.

With Google Analytics, you can easily track visits and discover what is affecting those.

3. Repeat Business

Any business needs repeat customers to thrive. For your online presence to thrive, you need visitors to return to your site and stay longer.

To track loyalty, you can customize Google Analytics and then do a little math. Well worth it in the end.

4. Conversions

The previous steps don’t necessarily translate into an improvement in your bottom line. Afterall, the effort you put into your online presence better be worth it. You should know the ratio of overall visitors to your site to conversions. You should also know the correlation of social media activity to conversions and the source for the majority of your traffic that converts.

Again, Google Analytics has you covered. By setting up some goals and tinkering a bit, you’ll soon have all the data you need to measure your goals and get the most out of your time on social media.

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3 Tips for Capitalizing on Mobile

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It should be pretty obvious by now that the shift to accessing the internet via mobile devices is not going to wane any time soon. Some have already recognized this and capitalized by integrating mobile into their overall marketing and media plans, but there are still many untapped ways to take advantage of the mobile market.

While one ROI firm recently suggested that marketers allocate 7 percent of the budget to mobile, leaving room for growth to 10 percent by 2016,  Bill Dinan at Search Engine Watch argues that there’s a high amount of opportunities for mobile minimization and you should be giving a higher percentage of your ad budgets.

Mobile consumers tend to be more ready to buy than others, and a study conducted by Nielson found that local mobile searchers are converting at much higher rates than desktop users.

Over 60 percent of those participating in the survey said they ultimately make the purchase. 20 percent even stated that when using mobile they are often looking to purchase immediately or within the hour, which shows a window of opportunity for marketers.

We have 3 tips to help you fully take advantage of the opportunities created by mobile.

  1. Know the Mobile Customer – Any good advertiser should be paying attention to customer motivations and the ways their intents are often connected with their methods. Mobile customers have different needs and desires, and a one-size-fits-all approach isn’t going to cut it.
  2. Contact Info is Essential – Calls and location information are always an important step in the path for mobile users to purchase. Most users will want to connect with a business before making a purchase, so make sure your phone numbers and location info are clearly displayed. If the customer can’t contact you when they want to make the purchase, they will likely move on to the next business.
  3. Understand the Differences Between Tablets and Smartphones – Consumers use smartphones and tablets for different things, and it is important for mobile marketers to keep this in mind. Most smartphone users are looking for and contacting local businesses, while smartphone users tend to do more research activities. Brand websites also tend to be more popular on tablets, while local directory apps are more popular on smartphones.

If your company is ready to leap into the mobile marketing world, and you should, remember these tips. They will help get you headed towards an effective marketing plan.

 

 

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Twitter Updates Improve Experience…For Advertisers

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Twitter users have no doubt taken notice of multiple, recent updates to improve user experience. What they may not have noticed is that these updates are mostly geared toward helping advertisers engage consumers, as Romain Dillet writes for TechCrunch.

Recent improvements include a better search function. Finally, right? Well, now it’s much easier to find specific companies and follow them.

There’s also the changes to the look of profile pages. For businesses, the company name is much larger than the @username and a giant logo appears as the header. These changes affect users as well, but were clearly designed with advertisers in mind. Much like the ability to pin a tweet to the top of the timeline, which will most likely serve to let consumers know about current specials.

Certainly, there are still room for improvements to make Twitter a perfect advertising machine. However, in order to remain effective, Twitter also needs to keep normal, product-buying users happy and on-board. That juggling act is no small feat.

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How Google’s Changes Should Change the Reports You Use

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Google’s algorithm changes over the last decade have really made huge shifts in the way we search things. They also really help developers stay on their toes.

Initially, the SEO business was all about rankings. You told your client how you would get their keywords to the top of the search, and then showed them how high they were coming up in searches. Of course, it took a while to get their site to the top, but once you did, they were content.

Now, thanks mostly to Search+, it is the job of SEOs to get their clients to stop thinking about ratings. What Search+ has done is customize the results for every search you make based on search history, location, social media usage, and other criteria. That means everyone gets results catered to them, but it also results in your client’s site not appearing high in the rankings for some people.

Sujan Patel offers some other methods of tracking how your websites are performing, all of which can be found in Webmaster Tools and Google Analytics.

There are simple reports like “visitor growth” that show how your site is trending quickly and clearly, as well as old metrics that have risen in popularity. Such measurement tools like Impressions give you ideas of how your pages are appearing for similar search terms.

Another old metric that has become much more useful is your site’s average ranking. In January, Google announced changes to how they score site’s average rankings and now it gives a much closer average of “how a link’s position in Google search results should be important.”

While the older ways of Google made it easier for you to see how your site is performing, the changes in recent months have actually been an improvement for marketing towards target demographics. Unfortunately, this means improving your analytic skills is essential if you want to succeed. You may not be able to give your client keywords to search to see their performance, but if you know your analytic tools, you can still quickly show them how your SEO path is helping them grow their business.

 

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Facebook ‘Offers’ No Longer Free Ride

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You’ve seen the deals in your newsfeed. “Free chips and salsa” or “15% off next purchase” claimed by friends. These are part of Facebook Offers, which launched earlier this year as a way for businesses to reward their Facebook fans. It began as a free service, but Alistair Barr and Alexei Oreskovic report for Reuters that Facebook has announced merchants will be required “to pay at least $5 on related ads to promote each Facebook Offer to a targeted audience of fans and friends of fans.”

This change is likely in response to growing concerns about how Facebook can monetize its site. 

In addition to the cost, Facebook has opened up Offers to online-only businesses and adding barcodes for easy deal redemption. 

With the included cost for each ad, users will likely get a better experience. No longer will irrelevant ads for deals from businesses with no local stores appear in your newsfeed.

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7 Thing You Need to Know About Mobile SEO

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Just about everyone has a smart phone by now, so why is mobile SEO still a poor facsimile of desktop SEO? Even the most basic stats show that mobile SEO is worth paying attention to, as mobile devices accounted for 13% of all searches in June 2012 with 20% of clicks.

The problem is creating a mobile site isn’t easy, and effectively optimizing any given site for a mobile audience relies on several criteria.

SEO consultant Aleyda Solis at the BrightonSEO conference listed seven of the criteria you should consider when optimizing a site for mobile SEO, and we’re here to help you through it.

  1. How does your audience behave on your site? – Before you invest time and money into a mobile site, it’s first important to know if you even have enough of a mobile audience to make it worth your effort. Using Google Analytics, you can create a segment for organic mobile traffic, which will allow you to look at the volume of visits, devices used, and the landing pages they tend to hit, as well as what are the most popular keywords. If you know what type of content is most popular with mobile users, you can prioritize it when creating a mobile website.
  2. Where does your site appear in mobile search results? – Where your site appears in mobile search results is helpful in knowing what content you need to optimize for mobile use. Investigating these statistics, as well as what keywords and pages are already gaining visibility will help you prioritize.
  3. How does your audience use mobile search? – Knowing how your target audience uses mobile search allows you to make yourself more visible to them and increase your traffic. You can use Google’s Keyword Tool to find the keywords your audience are using, and Our Mobile Planet lets you check how consumers are using their mobile devices.
  4. How does your site render on mobile devices? – Testing your content on mobile devices is essential when designing a site because if your content doesn’t render correctly, visitors will promptly leave. Using Google’s Getmometer, PageSpeed Insights and the ‘Fetch as Google mobile bot’ in Webmaster tools, you can see how mobile users and bots see your website.
  5. What content and products are you offering to your mobile audience? – Mobile users are often looking for different content than your desktop visitors are. Identifying what your mobile customers are after, lets you know if you are catering to their needs. Often, mobile users focus more on localized content. If that is true for your audience, are you offering localized content? If you’re not, are you able to create some?
  6. Do you have the technical capacity to develop a mobile site? – If your website isn’t rendering correctly on mobile devices, you need to consider if you have enough of a budget to make it responsive, dynamically serve content or build a parallel mobile version. Each method has its pros and cons, but ideally you need to use responsive design. That’s not always possible though, depending on technical capacity, budget, and content needs.
  7. Based on these criteria, decide what type of mobile site you need – Depending on your site’s needs and abilities, you will know how you need to respond to creating a mobile site. David Moth at Econsultancy has a flowchart to use to make it easy for you.

There are different ways to handle mobile optimization, and hopefully this list has helped you identify the best route for you, but there is one thing that is true no matter what. Mobile SEO is becoming more important every day, and ignoring it is only hurting yourself.

 

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Facebook’s ‘Snitchgate’ Ends With a Whimper

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Recently, Facebook conducted, what they called a survey, to root out users who registered their accounts under fake names. In a sort of watered down McCarthyism, they asked their friends to “snitch” on other friends and answer whether the name on their account was real or not. As Kashmir Hill, of Forbes, found, those involved in the so-called ‘survey’ didn’t particularly appreciate it.

Facebook’s terms and conditions include a clause that user’s must register under their real name, so it doesn’t seem outlandish that they would want to know whether or not users were living up to that agreement. What’s drawing comparisons to Caligula and the KGB, which is admittedly a bit strong, is the way Facebook went about rounding up the fake name account holders.

Facebook spokesperson Fred Wolens insists that the survey will not be used to enforce the real name policy, but rather to teach machine algorithms to determine real accounts from spam accounts.

This claim, however, suggests that Facebook itself is ignoring its own terms and conditions and those who violate them. So how seriously should users take those same terms?

Also, the options for answering the question: ‘Is this your friend’s real name?’ were: ‘Yes’, ‘No’, ‘I don’t know this person’ or ‘I don’t want to answer’. Every choice carries a possible backlash and since Facebook is being so cagey about how they plan to use the information gathered, there’s no telling what consequences those answers will bring.

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Use Pinterest to Increase Your Blog’s Views

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Pinterest has become a monster in the past year, with user growth up nearly 4400%. No, there’s not a typo in that figure. Obviously, it’s time for you to take advantage of this raging trend and use Pinterest to expand your audience. Mitt Ray, of Social Media Examiner, has four tips you can use.

1. Pin Content

To get traffic from Pinterest, you need to be part of the Pinterest community. Establish boards that routinely pin great content. Some of it should be yours, but some of it should be from elswhere. Establish yourself as the go-to board for your particular area of expertise.

2. Tall Images

Because of the way Pinterest displays their pinned images, taller images get more real estate and have a better chance of getting noticed and being repinned. Rather than just stretching out an image, think about combining multiple relevant images to reach your tall goal.

3. Must Have Images

No one can pin your content if it doesn’t have at least one image that’s a minimum of 110 x 100 pixels. So, it should go without saying that each of your blog posts should have an accompanying picture.

4. Default Images

Your blog should also have a default image, which is an image that appears in the header, footer or sidebar. It appears on every page of your site and, although it isn’t associated with a specific post, it can be used to pin a post.

Make the image relevant to your site’s general topic. This way, you can be sure that every post can get pinned and people will start to associate your image with your site and your brand.

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What Should You Be A/B Testing?

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Anyone reading this should know they should be testing their websites and landing pages, but if you aren’t well studied in optimization, how are you supposed to know what you should be testing? Oli Gardner has some suggestions to get you started testing your site.

1) Test the Headline – Your headline is the first things viewers will see when they land on your page, and to be most successful it should match what your viewer expected when deciding to visit your page. For example, you can test how positive or negative language performs in your headline, such as “Save Time by Downloading Now”  vs. “Stop Wasting Time, Download Now”.

Headlines are also used by your audience to quickly identify if the site they came to has what they want. Make sure your headline lets visitors know what you have to offer immediately. A great way to quickly test this is to just show the headline to someone unfamiliar with your brand for 5 seconds and ask them what the page was about. If they don’t know, you have a problem with your headline.

2) Test Your Forms – Most landing pages will have some sort of form trying to gain information from visitors. Its important to remember however that you should be offering something to your visitors in exchange for this information. What you offer is up to you, but examples could be an e-book, webinar registration or whitepaper.

The question remains though, how do you test to see if your forms are effective? One test would be seeing which forms people fill out the most, if all fields were made optional. The goal is to make sure you’re offering something equal to the amount of data you need. Try to be efficient and only have forms with relevant information and test different arrangements to see what visitors respond to the most.

3) Test Your Call To Action (CTA) – A call to action is your conversion. It is how you get people to do what you want them to do, and if that isn’t happening, you may need to work on your CTA. Make it descriptive, so that your visitors will know exactly what will happen if they follow the CTA,

A way to test your CTA is by changing just one word and seeing how customers respond. Unbounce found that changing the description “order information” to “get information” led to a 38.26% increase un conversions.

While these examples will get you going, if you want a more thorough guide, you’ll also want to look into Oli’s “Ultimate Guide to A/B Testing”.

 

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3 Reasons to Learn Online Marketing

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As a web designer or developer, it’s always important to understand what the client wants. That’s why it is strange how few designers and developers understand online marketing.

Understanding and implementing online marketing give any developer or designer a great advantage in the marketplace and promises much more of a long term reward than those that fail to learn about online marketing. This isn’t to say neglecting your designing or developing skills is a wise decision, but by combining your skills with online marketing, you can do three things:

1) Get more clients – When clients post ads for developers or design jobs, they often get responses detailing what features and formats the person could implement. They promise so many pages, or list how they are proficient in HTML5, jQuery, and W4C standards. This may seem like a great approach for contacting potential employers, but it has a great weakness.

Potential employers want to know what you will do for them, and what they want you to do is make more money. Employers want to hear that you will raise the number of subscribers a certain percent, or will raise their revenue. Wether you use HTML5 or jQuery is not of much importance to them.

There are plenty of good web designers that can make nice looking websites, but there are way less designers that know how to increase sales. Those that know online marketing will get the better clients, and higher rates.

2) Build Your Brand – The biggest problem for every freelancer is building a base of clients. It would be great for clients to just come to you ready to pay however much you want, but that is a fantasy. Or is it?

Building a strong personal brand online attracts clients by exhibiting your skills to them beforehand. This can be fairly difficult and requires a lot of perseverance, but there is a basic pattern. First, you build a popular blog, followed by establishing a decent social media following. Then, you participate in outside activities like conferences, and make yourself known about.

This path does two very important things for you. It establishes you as a reputable expert, and gains you tons of publicity many would pay for. When employers need work done, they go to the experts they know first, and if you’ve built a strong brand, they will know about you.

If you want to know more about building a personal brand, I highly recommend watching the TED talk by Jacob Cass.

3) Earn extra income – Freelancing is far from a stable career and anyone should be prepared for unexpected problems. That is why it is important to make yourself as financially secure as possible before the problems arrive.

One of the best options for securing your finances is to diversify your streams of income between client work and passive income. If you are already perceived as an expert in your field, creating a passive income shouldn’t be difficult. There are a slew of monetization options, such as creating and selling your own products or even simply displaying ads on your site.

It does take effort to create a product, and even more to market and sell it, but it could be extremely important in your future.

Think of it this way, if you want to run a local bakery, you have to be as good at business as you are at baking. Otherwise, the business won’t get off the ground. The same goes for creating a business online. If you want to be successful online, learn online marketing.

 

If you want to learn more about online marketing and the mistakes you can make while starting out, read more at 1stwebdesigner.

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