Twitter cracks down on “tweetdecking” to artificially boost content

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Twitter has shut down numerous accounts accused of artificially increasing the popularity of their posts using a method called “tweetdecking.”

Tweetdecking gets its name from the app TweetDeck, which can schedule posts ahead of time. Conspiring accounts were working together to retweet content in order to force it to go viral.

In this case, most of the accounts removed were using the technique to steal content (including memes and jokes) to make accounts more prominent. These accounts would then use their artificial popularity to promote other accounts or products for financial profit.

This practice blatantly violates Twitter’s spam policy. It is also just the latest instance of users and brands gaming the system to increase their online presence.

Since the earliest days of Google, brands and “black hat” users worked together to rig the search engine to ensure high visibility. Usually, this took the form of buying links to artificially appear authoritative to Google’s algorithm. The search engine has since worked to eradicate the practice, but similar tricks like buying “likes” or “retweets” have since sprung up on almost every other popular social platform.

Twitter’s latest bans are the most recent crackdown in a long-running game of whack-a-mole. Still, it provides a harsh reminder that brands who try to manipulate social networks or search engines in bad faith are nearly guaranteed to be eventually penalized or banned entirely.

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Facebook shuts down its Explore Feed, remains committed to ending organic reach

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Facebook’s experiment with the “Explore Feed” – where organic content from brands and publishers was hidden away in a second feed – has come to an unceremonious early end.

After less than four months, the social platform has announced the Explore Feed has been discontinued after early feedback showed that “people don’t want two separate feeds.”

The concept was one of Facebook’s biggest recent changes designed to prioritize content from friends and family (and paid advertisers) over content published by liked Pages. While users initially seemed excited at the possibility of decluttering their feeds, the actual implementation went largely unnoticed – except by businesses relying on organic reach to market their brands on Facebook.

In the face of continuously declining organic reach in recent years, the second feed felt like the final nail in the coffin for brands who have so-far refused to buy into Facebook’s ad platform.

All of this came together to make users unhappy with the separate feed. Facebook says recent user surveys found that users were “less satisfied” with the posts they were seeing, and the second feed failed to make the platform feel any more personal.

Many also felt the change made it harder to find information and that Facebook failed to explain the change to users. For example, it was unclear the second feed was just a test until it had been shut down.

“We’re acting on this feedback by updating the way we evaluate where to test new products, and how we communicate about them,” writes Facebook in its announcement.

Don’t think this setback will change Facebook’s direction, though. In its announcement, the company reiterated its commitment to prioritizing “meaningful social interactions” and reducing the reach of non-paying Pages. The announcement goes as far as plainly saying “those changes mean less public content in News Feed like posts from businesses, brands, and media.”

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Facebook makes organic reach counts more accurate

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Facebook is making some tweaks to Page Insights that might make Page owners a bit frustrated but are actually valuable changes in the long run.

The biggest update is in how Facebook will calculate organic reach for content. In the past, reach has been measured based on how many times a post is loaded by a user’s device. However, this caused an issue where posts were counted as “viewed” despite never actually making it onto a user’s screen.

Now, Facebook has begun calculating reach based specifically on when a post is shown on a person’s screen. That means your view counts are likely to drop in Page Insights, but you’re only losing false-impressions.

The numbers you’re seeing now are a more accurate and consistent measurement of how often your content is being seen.

To help Page owners and administrators get used to the shift, Facebook is still showing the old metric in the Page Insights overview section. It is unclear how long it will remain present there.

In addition to the change in how Facebook measures organic reach, Facebook is also revamping the Page Insights layout for mobile users. The changes are mostly surface, focusing on adding the most commonly used metrics to the top of the screen, including:

  • General Page diagnostics, such as number of likes, reach and engagement
  • Results of actions recently taken, such as recent post performance
  • Preview of new Page engagement, such as demographic information on new followers

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Instagram tests triple-feature carousel ads with advertisers

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Instagram has introduced a new way for brands to tell their Stories, with expanded photo and video carousels.

In the past, brands could only include a single photo or video in their Story ads. Now, a limited number of advertisers can triple that with three consecutive photos or videos, as the company announced today.

For now, the expanded ad unit is only available to 12 brands, such as California Pizza Kitchen, Netflix, and Paramount. However, it is also opening the format, which it is calling “carousel ads for Instagram Stories” to brands buying ads through automated ad-buying firms.

It is unclear when Instagram will be bringing the ad unit to self-serve advertisers, which include the vast majority of small businesses that advertise on the platform.

The expanded format should come as a relief for the advertisers who have access. In the past, the constraints of Instagram’s Story ads forced brands to squeeze in as much as possible within a single image or 15-second video. Now, they have more breathing room to tell actual stories.

The versatility of the new ad unit also offers new creative options for brands who advertise on Instagram.

Because you can mix-and-match, you might start a carousel with a short video showcasing the product, followed by an image highlighting features or details, with a link to your website on the final slide. Or, you might create thematically related short-videos that complement each other. You could also just split a 45-second video ad into three segments across the carousel.

“The goal is really to create ad formats that feel as native as possible to Instagram,” said Susan Rose, director of product marketing for Instagram.

According to Rose, one-third of the most-viewed organic Stories on Instagram are posted by brands, and 60 percent of Instagram’s organic Stories are viewed with the sound on.

While the expanded carousel gives you more room for telling stories with your ads, the individual limitations for each slide remain the same.

The maximum length of each video is 15 seconds, and photos only stay on the screen for up to five seconds. Users can also swipe past the ad to skip it.

To provide better insight into how these carousel ads are performing, Instagram says it will record analytics data for views and swipes on each post in an ad. However, the impressions for the ad will only be counted once when the ad is served.

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Over half of small businesses rely on Facebook to grow

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A recent survey from the United States Chamber of Commerce confirms what many already knew: small businesses across the country are discovering that social media can help find new customers and grow your business. In particular, they see Facebook as a major platform for marketing their business directly to their audience.

The findings of the survey show that more than half (60%) of all small businesses are using Facebook to grow their business, boost sales, find new customer sources, and reach customers they typically would not be able to reach.

Why Facebook?

For many small businesses, establishing a robust online presence seems difficult and costly. Over 50% of survey respondents said the cost of internet services keeps them from developing an online presence. Additionally, 57% of small businesses said digital tools were confusing or challenging.

However, small businesses agreed that Facebook provides an affordable alternative that is easy-to-use and understand.

How are small businesses using Facebook to grow?

According to the survey, 60% of small businesses are using Facebook to achieve a variety of business goals, such as:

  • 32% reported building their business on Facebook.
  •  42% reported hiring more employees since using Facebook
  •  56% said using Facebook as a business tool increased their sales
  •  52% reported that Facebook allowed them to grow their business by allowing them to reach customers outside of their local area, in other cities, states, and countries
  •  70% of small businesses report that using Facebook helps attract new customers
  •  39% of small businesses prefer to send potential customers to their Facebook page than to their own web page.
  •  Over 50% of small businesses reported that Facebook allowed them to take advantage of growing digital sales.

The report also explains:

“In addition to facilitating firms’ successes, over half of small businesses on Facebook reported that the platform as helped them overcome challenges in increasing revenue.”

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Facebook announces huge changes to News Feed, demotes organic content further

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People have been proclaiming that organic reach on Facebook is dead for years, thanks to moves that increasingly prioritize paid ads over regular Page posts. However, now might really be the time to start grieving. Facebook has announced sweeping changes to its News Feed that will make organic Page content even less likely to be seen.

According to Facebook, the change is ostensibly to prioritize the “social” part of their platform by putting posts from friends and family at the top of the News Feed. As this happens, “public content” (or content shared by Pages, rather than individual accounts) will be removed or pushed deeper down the feed.

However, there is a caveat that Page content that “spark conversations” will also be prioritized.

It is unclear exactly how this will be measured or enacted, but it implies that brands or publishers will have a harder time reaching users unless their content regularly receives a large number of comments.

Facebook explains the changes in a blog post, saying:

“Because space in News Feed is limited, showing more posts from friends and family and updates that spark conversation means we’ll show less public content, including videos and other posts from publishers or businesses…Page posts that generate conversation between people will show higher in News Feed. For example, live videos often lead to discussion among viewers on Facebook – in fact, live videos on average get six times as many interactions as regular videos.”

Facebook is largely trying to downplay the impact on businesses or publishers, but Zuckerberg’s own blog post acknowledges that he expects “some measures of engagement will go down” for publishers and small businesses.

Unsurprisingly, this creates more incentive for brands to buy into Facebook’s ad platform to ensure their content actually reaches their audience.

Facebook’s Adam Mosseri recommended several steps small business or brands can take that rely heavily on video content – particularly Facebook Live.

“Page posts that generate conversation between people will show higher in News Feed. For example, live videos often lead to discussion among viewers on Facebook — in fact, live videos on average get six times as many interactions as regular videos. Many creators who post videos on Facebook prompt discussion among their followers, as do posts from celebrities. In Groups, people often interact around public content. Local businesses connect with their communities by posting relevant updates and creating events. And news can help start conversations on important issues.”

These changes and the continually decreasing organic reach across Facebook may make it tempting to try to manipulate or goad users into engaging, but Mosserri says this will get you in even worse trouble.

He says “using engagement-bait to goad people into commenting on posts is not a meaningful interaction, and we will continue to demote these posts in News Feed.”

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Instagram lets you keep and reshare Stories with new features

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The popular “Stories” feature that has expanded from its SnapChat origins into Facebook, Instagram, and Twitter has always been known for its short-term lifespan. Stories have always been something that disappears sometime after sharing.

Now, Instagram is changing this with new ways to save and reshare your Stories long-after they’ve vanished from people’s feeds.

Instagram recently launched two updates to its Stories feature that gives users the ability to add Stories to its Archive feature and include Stories in the “Highlights” section of users’ profiles.

In a blog post, Instagram said that Stories will be automatically saved to users’ private Archives once they expire. From there, you can view or reshare your old Stories as a normal video post or add them to highlights.

The feature is turned on by default, but you can opt to turn off the Archive feature if you like.

Instagram explained, “To access the Stories in your Archive, tap the Archive icon on your profile. From there, you can easily switch between your Posts Archive and your new Stories Archive. In your Stories Archive, your stories will appear in a grid with the most recent Stories at the bottom. The first story from each day will show a date indicator to help you navigate your archive as you scroll. Only you can see your archived stories, and you can choose to turn off auto-archiving at any time in your profile settings.”

At the same time, Instagram has launched the new Stories Highlights section, where users can add Stories to their profiles.

Stories Highlights can be created by simply tapping on the New circle on the far-left side of the app. After that, just choose which Stories you want from your archives, select a cover for the Highlight, and give it a name.

Once that’s all done, the Highlights will appear as circles on your profile where they can be viewed.

You can add as many Highlights as you want, and they will remain on your profile until you delete them by tapping and holding on the circle.

In the blog post, Instagram said: “Over the past year, Instagram Stories has become a key part of how you express yourself—but there hasn’t been an easy way to keep your Stories around for more than 24 hours. Now you can more fully express your identity by grouping Stories you’ve shared into Highlights and featuring them on your profile. Story Highlights lets you show all of the sides of your personality, and you can make highlights out of anything you’ve shared to your story in the past. From the best moments of your ongoing soccer season to all the stories you capture of your loved ones, the interests and activities that matter most to you have a home right on your profile.”

Brands and marketers will likely find these new features provide a number of ways to make Stories a more powerful marketing tool. In an email to Social Pro Daily, Instagram suggested brands can take advantage of the tools by:

  • Extending campaigns and promotions beyond 24 hours.
  • Showcasing immersive video and behind-the-scenes content on the increasingly significant profile page.
  • Re-engaging people around best-performing Stories content.
  • Sharing customer reviews
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Google starts showing third-party reviews in local search results

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The importance of Google reviews has recently gotten a big boost, as it appears that the number of rankings your business has on Google My Business may play a big role in determining where you appear in the local search results. Thankfully, it appears you won’t have to rely solely on Google for your reviews in the future.

Google has begun integrating reviews from third party sources like Trip Advisor and Booking.com into their Knowledge Graph cards for Google My Business Listings. That means your reviews from these sites will be shown alongside your Google reviews, all in one convenient place for shoppers.

The reviews can also be filtered by source by clicking on the “All reviews” drop-down menu.

Currently, the sites being integrated are most beneficial for hotels and other similar travel-related businesses. It is unclear when or if more review services will be included in the future.

As Search Engine Land notes, this is not Google’s first foray into using third-party review sites directly within their search results. The search engine got into a lengthy legal battle against Yelp for scraping their reviews and displaying them in the search results without permission. The result was that Google agreed to only use third-party reviews in their search results with explicit permission from the publisher.

Based on this, it is all but certain Google is working closely with these outside sites to integrate their reviews.

The biggest question for now is whether these reviews will also be reflected in local optimization. If so, businesses that have been accumulating reviews on third-party sites may expect a big boost to their local rankings in the near future. Only time will tell.

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Twitter makes tweetstorms an official feature with “threads”

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Tweetstorms have grown from a user-initiated trick to get past Twitter’s original 140-character limit into a legitimate feature this week, as Twitter launches a new feature to combine tweets into a longer statement.

In a blog post, the company says the ability to tie tweets into what they are calling a “thread” will be rolling out to all Twitter users “in the coming weeks.”

Since the launch of Twitter, it has been tradition for users to reply to their own tweets to expand on what they want to say. Often, these tweets and replies will be labeled with numbers to make it clear what order to read them in.

Now, Twitter is simplifying the process with a “+” button which lets them continue their thought in a thread. The process can be repeated to make threads as long as users need (up to 25 threads). People will also be able to add tweets to new threads.

Thanks to the new feature, the way tweetstorms or threads are shown in people’s feeds will also be changing. Instead of scrolling through the list of tweets in replies, users can simply click a “show this tread” label to expand the full set of tweets.

The decision to launch the thread feature now is an interesting one. The company has already expanded the maximum length of tweets to allow users to fit more in at a time. With the latest move, Twitter has made it clear that brevity is quickly falling down their list of priorities in favor of more complex conversations.

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Pinterest’s chatbot lets you share and find pins in Facebook Messenger

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Pinterest is expanding their platform – directly into Facebook’s. Hoping to create some synergy that will bring in new users, Pinterest is launching new features directly available from Facebook’s Messenger.

The new features, built around a chatbot for Messenger, make it possible to use Pinterest without ever having to actually open Pinterest.

According to Pinterest, the move is actually just capitalizing on the social platform’s already existing presence on the site. Each week, nearly 1 million pins have been shared from Pinterest across Messenger before the launch of the cross-platform features.

Pinterest’s Facebook Chatbot

Pinterest’s new chatbot will allow users to browse Pinterest’s site and content with guided advice and recommendations. When you start a conversation with the chatbot, it will ask you to choose from a list of categories – such as “trending,” “food,” and “home.” Based on your choice, the bot will then show you a carousel of pins from that category.

You can also directly search Pinterest with text queries, however, you can not use the platform’s visual search technology by sending in pictures for similar pins.

While users might find this service to be a useful way to quickly find the pins they are most interested in, advertisers might be disgruntled to learn that the Chatbot will not include Promoted Pins.

Native Pins for Messenger

In the past, when you clicked on a pin that was shared on Messenger it would automatically open in Pinterest’s site or app. Now, pins will open within Messenger itself, thanks to the Chat Extensions feature.

Facebook’s Chat Extensions feature is designed to allow users to interact with content from other brand’s sites or apps without leaving messenger, therefore also making it easier to share that content again within Messenger.

Pinterest is using this to deliver Pins directly to users on Messenger, as well as including a gallery of Related Pins and a search bar to find more pins.

With these, users will be able to find and share pins within Messenger without ever having to leave the conversation they are having with their friends.

Interestingly, Facebook is also allowing Pinterest to generate revenue with this chat extensions. If a person’s Facebook account is connected to their Pinterest account, Pinterest will also include Promoted Pins within the Related Pins section and search results shown through the chat extension.

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