Tag Archive for: product reviews

While most of the online marketing world is still abuzz over the recent announcement of the upcoming ‘helpful content update’, Google has quietly revealed it is preparing a product review algorithm update that will go live this month.

This algorithm update seeks to improve the quality and value of reviews Google highlights in search results. 

Since the new update is coming so soon after the release of the helpful content update, many are speculating it may be tied to the helpful content update in some way – such as using the helpful content update to better identify high-quality reviews which show firsthand knowledge of a product or business.

Here’s what Google actually had to say about its product review update:

“We know product reviews can play an important role in helping you make a decision on something to buy. Last year, we kicked off a series of updates to show more helpful, in-depth reviews based on first-hand expertise in search results.

We’ve continued to refine these systems, and in the coming weeks, we’ll roll out another update to make it even easier to find high-quality, original reviews. We’ll continue this work to make sure you find the most useful information when you’re researching a purchase on the web.”

While Google hasn’t released specific guidance for this algorithm update, it has previously given a list of questions to assess your product reviews. 

Do your reviews:

  • Express expert knowledge about products where appropriate?
  • Show what the product is like physically, or how it is used, with unique content beyond what’s provided by the manufacturer?
  • Provide quantitative measurements about how a product measures up in various categories of performance?
  • Explain what sets a product apart from its competitors?
  • Cover comparable products to consider, or explain which products might be best for certain uses or circumstances?
  • Discuss the benefits and drawbacks of a particular product, based on research into it?
  • Describe how a product has evolved from previous models or releases to provide improvements, address issues, or otherwise help users in making a purchase decision?
  • Identify key decision-making factors for the product’s category and how the product performs in those areas? For example, a car review might determine that fuel economy, safety, and handling are key decision-making factors and rate performance in those areas.
  • Describe key choices in how a product has been designed and their effect on the users beyond what the manufacturer says?

Google Product Ratings

Google has been working hard to expand their reviews and ratings systems, and yesterday they made a big step by announcing that they will be introducing product ratings for Product Listing Ads (PLAs).

The announcement, which appeared on the Inside Adwords Blog, stated:

Product reviews provide critical information to shoppers making purchase decisions. To help shoppers easily find this information when searching for products, we’re introducing product ratings on Product Listing Ads.

Shoppers browsing on Google will see the typical product listings they have become accustomed to, but beneath the listings product ratings will also be shown in the shape of stars and review counts. For now it appears the changes will only be seen on search results within the United States.

The data used for these review listings will be gathered from multiple sources, such as merchants, third party aggregators, and editorial sites.

If reviews for businesses are any indication of what this change will bring, it seems very likely that businesses offering products with largely positive reviews will be able to leverage the updated listings to not only increase their click-through rates, but to also increase conversions overall.