Social media has gone from internet oddity to one of the strongest tools in an online marketer’s toolbox. These days, social media presence can be just as important to your online marketing as your website. In some markets, social presence can be even more vital.

Many companies have already stepped up the the plate to meaningfully incorporate social media marketing into their brand experience, and they’ve found that the tactic can be a serious powerhouse for marketing at a fraction of the cost of many campaigns. The trick is knowing exactly how to use the medium.

The successful marketers on social media aren’t yelling about their products at every turn, they aren’t taking part in silly novelty marketing attempts (Chipotle’s recent Twitter “hacking” …), but most importantly they aren’t ignoring their customers. Social media creates a brand new opportunity for consumers to directly interact with the brands they purchase and create a real relationship between businesses and their audience.

Social media is new, and the companies finding success are experimenting and taking advantage of the real benefits the platforms provide, but they aren’t playing completely by ear. There may not be a rule book set in stone for social media marketing yet, but there are definitely some guidelines.

MarketingProfs tried to tie down some of these guidelines and guiding traits of successful social media marketers, and they put the results into an infographic (seen below). If you’re struggling to find your brand’s voice in the social arena or simply haven’t lept into action yet, this infographic will help you develop a useful approach.