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Google has been slowly shifting its online customer support from social platforms like Facebook and Twitter to solely using an online form. Now, the company is making it final.

Starting on January 1, 2020, Google says that it will no longer provide support through direct messaging on Google Ads’ Facebook and Twitter accounts. Instead, customers seeking support will be directed to the online support form.

Why This Matters

In the past, many brands and advertisers had preferred to receive support through Google Ads’ social pages because they tended to be quick and allowed for easy clarification of issues that could arise.

The company says the decision to eliminate these support options was intended to streamline the process and improve security or spam risks.

“Customer security and success is paramount. Due to the growing global concern around spam and phishing, we are making an effort to resolve all Google product customer questions via 1:1 communication through direct email, phone or chat,” a Google spokesperson told Search Engine Land. “Streamlining these channels will provide faster and more secure responses for all global customers.”

It should be noted that while Google will first direct customers to an online form, this tool then provides a number of ways to contact the company including by phone or email.

Google says it will be rolling out a new ad extension aimed specifically at driving leads for your business in the coming weeks.

The ads look similar to typical search ads with a unique call-to-action. If a user clicks on that CTA, they are taken to a form which can be quickly pre-filled with contact information from their Google account or manually entered.

In the announcement, Google says lead form ad extensions can:

“Capture interest when potential customers are searching for your company, products, or services on Google. A fast, mobile-optimized experience makes form submission easy and eliminates the extra step of navigating to your mobile site lead form.”

Based on their own testing, Google says one advertiser improved their closing rate for sales leads by 20% by using lead form extensions.

While the feature is currently limited to beta testers, it will become available to all Google Ads advertisers in the next few weeks. However, the ad extensions will not be available for advertisers in a few select areas.

Lead form extensions will not be eligible for ads relating to:

  • Adult-oriented content
  • Alcohol-related content
  • Gambling-related content
  • Healthcare and medicines
  • Political content

For more information about lead ad extensions, check out Google’s new help center document here.

A new report shows that paid search ads are the fastest growing way to advertise online for retailers. 

According to the findings from eMarketer, retail advertisers in the US will spend a combined $13.12 billion on search ads in 2019, up more than 20% from last year. 

In 2020, it is projected that spending will grow even more, to $15.65 billion. 

While search engine advertising is an effective advertising method for most industries, the report suggests that retailers benefit more than other sectors due to specific tools and features. For example, it cites how search ads may appear in Google Maps and show local stock of specific products, which can help drive real-world traffic and sales. 

Based on their data, the report estimates that 46.3% of digital ad spend from retailers will be used on search engine advertising, compared to the industry average of 41.5%.

Similarly, this rate is expected to grow even more in 2020 to account for 47.3% of total retail digital ad spending:

“Retail overindexes on search because bottom-funnel search ads are essential for driving ecommerce, and Google Shopping ads have become a go-to ad product for retail advertisers. Conversion rates for retailers using Google Shopping ads range from 1.1% to 3.1%.”

Part of this growth may be attributed to new burgeoning opportunities outside of Google’s search ecosystem. For example, the report identifies Amazon search as a potential driving force for future retail advertising.

App ads on Google’s ad network will soon be eligible to appear in some very high-profile places as the ad platform is expanding app ads to both Google’s Discover feed and within YouTube apps. 

Currently, app ads are shown across a wide variety of apps in Google’s display network, as well as the Play Store, Google search results, and in select areas of YouTube. 

With the latest announcement, however, these ads will soon be appearing in a few more areas which could be highly rewarding to advertisers. 

Google Discover

 

Starting this week, app campaigns running in the US will automatically be eligible to appear within users’ Discover feeds when they are identified as being potentially interested in your app. 

Currently, Google says the Discover feed (formerly known as just the Google Feed) connects more than 800 million people with targeted content every month. 

Over the next few months, similar ads within the Discover feed will also be available to those in Malaysia, South Africa, India, Pakistan, Brazil, Canada, Japan, and Indonesia. The company also said it hopes to make the app ads available to all markets before the end of the year. 

YouTube 

In the same announcement, Google revealed that app ads are now eligible to appear at the top of search results from YouTube’s mobile app. Within the next month, app ads will also start appearing as in-stream video ads while viewing other YouTube videos 

Along with these announcements, Google says it is exploring the possibility of allowing ads to also display ads while loading content for users:

“Our new app open ad format allows you to show ads to your users as they wait for your app to load. Designed to seamlessly integrate with your app’s branding, this format gives you new ways to earn revenue while creating a good user experience. Reach out to your account manager to get started with this format in alpha.”

This week Google held its annual Marketing Live event to reveal the latest innovations in online advertising, and the latest ad units aim to provide a more consistent experience across all of Google’s advertising platforms while also introducing new ways to advertise across the web.

The new ad units, including Discovery ads, Gallery ads, and Showcase Shopping ads, are all highly visual and highly automated, relying on the same automation model as Universal App Campaigns.

Here’s what you need to know about all the newest ways to advertise with Google:

Discovery Ads

Google has used the “Discovery” section of its platform to highlight content and sites it feels may be relevant to your interests. Now, brands and websites can also target this section with ads in the Discovery area, visible under the search box in the Google mobile app, in Gmail under the social promotions tabs, and in the YouTube home feed.

As Google VP of Product Management Brad Bender explained during the Marketing Live event, Discovery ads are intended to be “visually rich, mobile first, and use the ‘power of intent’”, meaning the ad service relies strongly on signals from users like past site visits, app downloads, or video views.

The company says the Discovery feed now reaches more than 800 million users around the world, making this a highly attractive area to target with ads.

Gallery Ads

Another new format introduced at the Marketing Live event is Gallery ads, which present a carousel of swipeable images at the top of mobile search results. The carousel includes between four to eight images, with up to 70 characters of copy possible for each image.

Notably, this changes the way Google charges for ads. Gallery ads are paid for on a CPC basis, which means you are charged if someone clicks on the ad. However, Google also tracks how far a person swipes through the carousel. When they wipe past the third image in the sequence, that also counts as a “click” or form of engagement. This means that you may be paying for ad interactions that do not include an actual click or landing page visit.

In testing, the search engine says Gallery ads saw “25% more interactions” compared to other search ad formats. Though, it is unclear how the actual CTR of these ads stacks up.

Increased Visibility for Showcase Shopping Ads

Showcase Shopping ads have been around since 2016 as a way for retailers to highlight a curated list of products in non-branded searches (which Google says accounts for 40% of queries).

Now Google is expanding these ads to a variety of new areas of the platform, including Google Images, the Discover feed, and the YouTube feed.

The ads include a large main image, as well as smaller images. When clicked these ads expand to showcase a variety of relevant products from the retailer, and may include other information such as store locations or in-store availability.

Google’s “Shopping Ads” will start appearing within Google Images search results by default, as the company announced recently in an email to advertisers.

In the past, it was possible to display your shopping ads in Google Images by manually opting-in to the Search Partner Network. This is because Google Images was previously a part of the Search Partner Network.

However, that has all changed. Google Images is now a part of Google’s own search network, which makes it a default placement for shopping ads.

Notably, advertisers cannot opt-out of the placement currently, which Google says is a good thing for advertisers:

“If your campaigns are not currently opted into the Search Partner Network – your ads will start showing on Google Images and as a result there may be a 3-10% increase in traffic at lower cost-per-click and comparable conversion rates.”

Meanwhile, many advertisers question whether this is actually a change for the better. While some shoppers may frequent Google Images for a variety of reasons, it seems logical that they would be less purchase-focused than users actively searching Google’s shopping results.

You can read Google’s full email announcing the change below:

Google Images is now a part of the Search Network for Shopping ads

Hello,

Google Images is a visually rich surface and a key part of millions of users’ shopping journeys every day. Users frequently turn to Google Images for idea exploration, how-to guidance, product discovery and visual imagery related to key shopping categories like fashion, home and beauty.

We are excited to announce that we will be integrating Google Images into our core Search Network in late March. This means Shopping ads, that you are already familiar with, will now automatically be eligible* to appear in Google Images results when users are searching for relevant keywords.

What this means for your Shopping campaigns:

All of your Shopping ads will be automatically eligible* to serve on Google Images. You will no longer have to opt into the Search Partner Network to show Shopping ads on Google Images.

*For Europe only: if you are unsure what surfaces your ads show on, please check with your CSS.

If your campaigns currently run on the Search Partner Network – you may see a decrease in traffic coming in from Search Partner Network and an increase in traffic coming from the Search Network. This is because Google Images was previously a part of the Search Partner Network. Note: Historical Google Images traffic will not be re-categorized from the Search Partner Network to Search Network.

If your campaigns are not currently opted into the Search Partner Network – your ads will start showing on Google Images and as a result there may be a 3-10% increase in traffic at lower cost-per-click and comparable conversion rates.

Sincerely,

The Google Ads Team

Google's New Ad Strength Indicator

Google is giving advertisers a new tool to predict how their ads will perform before they start running.

The new ad strength indicator evaluates responsive and display ads, then rates them on a scale from “Poor” to “Excellent”.

The tool also gives specific tips on how you can improve your ads to improve their rating and improve performance.

When evaluating ads, the tool assesses a number of factors including relevance, quantity, and diversity of ad copy.

To help prepare for the rollout of the tool, Google provided a few bits of guidance:

  • For responsive search ads: Provide as many headlines and descriptions as makes sense for your business. At least five headlines are recommended.
  • For responsive display ads: Provide up to 15 images and five logos, headlines, and descriptions per ad.

The tool will roll out in stages and will likely take until early next year to be fully available.

First, the ad strength indicator will begin appearing when constructing responsive search ads within the next few weeks. Then, in early September the tool will be given its own column in the Google Ads interface. Finally, the ad strength indicator will be brought to responsive display ads in “several months.”

Along with the announcement of the ad strength indicator, Google also rolled out a number of several updates to responsive search ads.

The biggest change is that advertisers can now preview ad combinations as you are building them, letting you see several possible combinations while you work. This can help shape your ads to ensure ads will always be relevant and readable.

Google is also providing more information about responsive search ads in search reports, including data for headlines, descriptions, and top combinations.

These changes to responsive search ads are already rolled out and available to all advertisers.

Chances are, you’ve been calling Google’s ad platform “Google Ads” most of the time you talk about running ads on the search engine and its network. Now, Google is too. AdWords is being rebranded to simply “Google Ads” as part of an effort to simplify the search engine’s services.

Google is also consolidating its other advertising products into either the “Google Marketing Platform” and “Google Ad Manager.”

According to the company, the change is designed to make it easier for small businesses to take part in online advertising across a variety of channels.

“This is primarily a name change, but it is indicative of where we have been directing the product” over the past few years, said Sridhar Ramaswamy, senior vice president for Google’s advertising services, at a press event announcing the change.

Google’s Advertising Trifecta

From now on, Google’s ad platform will be split between three major brands – Google Ads, Google Marketing Platform, and Google Ad Manager

Google Ads

Google Ads will encompass all of the services previously provided by AdWords, which Ramaswamy said will act as “the front door for advertisers to buy on all Google surfaces.”

The switch to Google ads will also include a significant change to Google’s default advertising format. The company is launching a new default ad mode called Smart Campaigns, which is designed to prioritize the actions advertisers want most. This includes using machine learning to optimize images, text, and targeting to boost performance as the ad runs.

Google Marketing Platform

The Google Marketing Platform will combine the services previously provided by DoubleClick Digital Marketing and Google Analytics 360. This makes the Marketing Platform the source for high-end tools intended for large businesses or ad agencies.

This platform will also include a number of new features from DoubleClick Bid Manager, Campaign Manager, Studio, and Audience Center.

Google Ads Manager

The last brand announced this week is Google Ad Manager, which will combine all of Google’s monetization tools for publishers, such as the DoubleClick Ad Exchange and DoubleClick for Publishers.

As Jonathan Bellack, director of product management for publisher platforms, explained, this is the result of a three-year-effort to merge the two products into a more integrated ad-buying service.

“These categories have just been breaking down for a while — all of our publishers already log into one user interface,” Bellack said. So the only thing that’s really changing is “the logo.”

The rebrand is believed to begin in July, but Google’s representatives say the ad platform will remain familiar and usable for everyone accustomed to Google’s services.

“The look and feel is going to change a little bit, but the core functionality is not changing,” said Managing Director for Platforms, Dan Taylor.

Don’t you wish you could somehow run one set of ads with the perfect headline for anyone who sees it, even when they have different needs or interests? AdWords is bringing that fantasy a little closer to reality with Responsive Search Ads.

These ad formats, currently in beta and available to some advertisers, allow you to set up one ad with multiple varying headlines and a few different descriptions which are alternated based on your advertising goal and the user’s intent.

Interestingly, these ads also get more screen real estate than standard text ads while Google is giving them a try.

The idea is to make your ad more versatile and to do the function of A/B testing for you without all the manual work. This also allows you to have a wider variety of keywords trigger your ads.

You can set up to 15 different headlines and four unique descriptions in a responsive search ad. With these, you can include headlines or descriptions for any scenario that might bring potential customers upon your services or products.

When shown, the ads will include up to three headlines instead of two, and up to two 90-character descriptions instead of the usual one 80-character description.

To best plan for this, Google recommends writing your first three headlines as if they will be shown together (in any order).

Google also suggests making headlines distinct by focusing on different features, benefits, or offers.

You can also “pin” certain headlines or descriptions into specific positions. This allows you to guarantee one headline will always be shown on top or a disclaimer is consistently positioned at the bottom of the ad.

Google has released its latest “Bad Ads” report, which shows the search giant is cracking down harder than ever on ads that violate its advertising policies.

In total, the search engine and ad platform has removed over 3.2 billion ads in 2017, nearly doubling the 1.7 billion ads removed in 2016.

“That’s more than 100 bad ads per second!” writes Google’s director of sustainable ads, Scott Spencer.

The highlights from the report include:

  • 79 million ads were taken down for sending users to malware-laden sites.
  • 400,000 malware sites were blocked
  • 66 million “trick-to-click” ads were removed
  • 48 million ads that initiated unwanted software installation were banned

About a year ago, Google launched new brand safety controls for video and display ads. As such, they updated their policies to prohibit the monetization of inappropriate and controversial content. Reflecting these policy updates, Google reports it has removed 320,000 publishers that violate publisher policies, blacklisted 90,000 websites, and banned 700,000 mobile apps in 2017.

“After expanding our policy against dangerous and derogatory content in April 2017 to cover additional forms of discrimination and intolerance, we removed Google ads from 8,700 pages [that] violated the expanded policy,” writes Spencer.

Spencer says Google also recognizes that only a small number of publishers account for the vast majority of sites that misrepresent themselves or present themselves as another legitimate organization. Of the 11,000 websites reviewed for possible misrepresentation, 650 were blocked and 90 publishers were removed from Google’s ad network.

The report shows how Google’s latest policies have worked to cut-out ad fraud and policy breaking advertisements across their AdWords network, but they won’t be slowing down anytime soon. Search Engine Land reports that Google is poised to enact new restrictions for ads related to financial products later this year.