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Facebook Groups have been a clever way for entrepreneurs and business leaders to establish themselves as an important figure in both their local community and their national industry. Now, Groups are getting the chance to formally tag those authority figures as the experts they are.

In a new update, Facebook Groups administrators gained the ability to tag specific group members as “subject matter experts.”

This title will come with unique labels when posting or participating in streams or audio chats, as well as a few unique abilities to help generate and lead discussions. 

According to the social network, the new tag is designed to help acknowledge those who regularly share helpful knowledge and provide a bit of clout to those voices. 

“There are more than 70 million admins and moderators running active Facebook groups around the world. Many of these groups are home to subject matter experts who love to share their knowledge, from fitness trainers to highly skilled crafters.

“Now, it’s easier than ever to help experts stand out in groups and offer ways for them to engage with their communities.”

What Comes With Being a Facebook Group Expert?

The most obvious perk of being a Facebook Group Subject Matter Expert is the small badge that displays under your name when posting in that group. 

This will make it easier to spot comments that may have important information among even the biggest comment chains.

Along with this badge, Facebook is also working on a few unique ways for group experts to help generate community discussion, including:

  • Ask Questions: When people write a post that looks like a question in their group, the post will automatically be upgraded to a format that encourages others to share advice, information or perspective. 
  • Create Live Audio Rooms in Groups: A low-pressure way for subject matter experts and communities to get ideas and inspiration from each other through audio-first conversations. Live Audio Rooms are coming to Groups this summer.
  • Host Q&As: A way for people to lead real-time question-and-answer sessions with their communities, in a text-based format. Answered questions are featured in an interactive, swipe-able stack, while all questions may be viewed in the Q&A’s comment section.

How To Designate a Facebook Group Expert

There are two ways for group admins to mark someone as an expert.

The first way is by searching the group member list for an individual by name, then selecting “Make group expert” from the member menu.

The other method is by choosing the option within the drop-down menu on posts or comments.

Note that this role must be accepted by the member in question, and admins can revoke the title at any time.

Following the massive success of online shopping through Facebook and Instagram, Facebook announced it is bringing Shops to WhatsApp along with a slew of other new e-commerce features.

According to the announcement, nearly 75% of people said they use Facebook-owned social networks to discover brands or products online. 

Even more, some industries have seen wild gains with over 85% of people surveyed saying they had purchased a fashion, beauty, furniture, or electronic product they first found through a Facebook platform. 

Now, the company’s goal is to streamline the process while bringing in new features and expanding shopping capabilities to the often forgotten WhatsApp.

To achieve this goal, the latest updates include:

  • Bringing Shops To More Places
  • Introducing Customer Reviews on Instagram
  • Creating Personalized Shop Ads
  • Opening AR Features To More Brands

Let’s look at each of these a bit more in-depth.

Bringing Shops To More Places

Facebook Shops on WhatsApp and Marketplace

When setting up a Shop, brands have been presented with two options for where their products can appear: Facebook and Instagram. Now, those options are finally getting expanded. 

First, brands in the U.S. will have the option to also showcase their products in Marketplace.

With over one billion people using Marketplace every month, it only makes sense that Facebook would be making it easier to get their products included.

Additionally, businesses in several countries around the world are also getting the ability to put their shop on WhatsApp, the popular Facebook-owned message and phone call app. 

With this, users will be able to browse your entire product catalogue, share products with friends, and ask you questions they might have about your products without leaving the app. 

Best of all, you only have to set up your store once to have it up and running on all three apps. 

Introducing Customer Reviews on Instagram

In the coming months, users will begin getting the ability to rate and review products they’ve purchased in Shops on Instagram. 

Instagram Product Reviews

Similar to most modern online product reviews, users will be able to leave a simple star rating, write a longer in-depth text review, and share pictures of the real-life products with others. 

Brands will also be able to leave responses to address any concerns or manage customer-service opportunities. 

As the announcement says:

“We always want shoppers to feel confident in the purchases they make, so we’re giving people more information before they buy…

“These changes will help people make more informed decisions on what to buy, and will let businesses know if they are meeting customer expectations.”

Creating Personalized Shop Ads

Facebook is introducing a new type of personalized ads for shops which will showcase curated collections to those most likely to purchase. 

Personalized Ads For Product Collections

By comparing past shopping behavior, the platform is attempting to connect users with the products most likely to excite them. 

Facebook says:

“Personalized ads are often the beginning of the shopping journey and businesses want to offer shopping experiences that are seamless and personalized. That’s why we’re introducing Shops ads solutions that provide unique ads experiences based on people’s shopping preferences.”

Opening AR Features To More Brands

Augmented Reality (AR) has been predicted to be a major force in product advertising since the earliest days of the internet, and it is finally making good on that promise. 

Smartphone cameras and increasing processing ability are making it possible for users to virtually “try on” products without having to deal with dirty dressing rooms or pushy attendants. 

The last hurdle is making these tools widely available to brands that don’t have millions to spend on developing AR systems. 

That is exactly what Facebook is hoping to do by developing new APIs that will make it easier for brands to integrate AR into their product catalogues. 

The APIs will begin rolling out to beauty product brands in the near future, with support for other industries coming shortly after. 

Along with these features, the social network says it is testing a new ad format which would use AR technology to allow users to “try on” products from your ads. Though it is only in testing currently, Facebook says it expects to roll out the ads to more brands by the end of the year.

Facebook is making major changes to its news feeds in a new bid to create a better experience for users in the near future. Before it can do so, though, the company is seeking feedback from users.

As the company recently announced, it is revamping parts of the news feed system to encourage four specific types of user feedback to better understand content. In the future, Facebook intends to use this information to create new ranking signals to directly decide what content users see.

Specifically, the company says it aims to gather answers to these four questions to get better at providing quality content in the future:

Is This Post Inspirational?

Facebook’s feeds have a bad reputation for highlighting negative content which can turn into a feedback loop of endless “doom scrolling.” With this in mind, the social network is looking to deliver more inspirational or uplifting content for users.

As the announcement says:

“To this end, we’re running a series of global tests that will survey people to understand which posts they find inspirational. We’ll incorporate their responses as a signal in News Feed ranking, with the goal of showing people more inspirational posts closer to the top of their News Feed.”

Is This Content Interesting?

Perhaps the most important factors for users scrolling through content is whether any of it is actually interesting to them. At times, it can feel like you can scroll for hours without seeing anything exciting or particularly relevant to their interests. 

“… we know sometimes even your closest friends and family share posts about topics that aren’t really interesting to you, or that you don’t want to see. To address this, we’ll ask people whether they want to see more or fewer posts about a certain topic, such as Cooking, Sports or Politics, and based on their collective feedback, we’ll aim to show people more content about the topics they’re more interested in, and show them fewer posts about topics they don’t want to see.”

Do You Want To See Less of This Content?

A huge part of Facebook’s reputation for negative content is the huge amount of political content shared on the social network. 

Since many turn to social media to connect with family, friends, and get away from the pressures of the real world, a large amount of political content can be tiresome and potentially make them less likely to check their feed regularly. 

Further, there are times where you might show an interest in a topic and start seeing an influx of tangentially related content that is not especially useful to you. Think clicking one particularly interesting headline and suddenly seeing tons of content on that topic, even though it’s not really that interesting to you.

To help with this, the company will start surveying users about content they have responded negatively to in order to create a ranking signal to deliver more relevant and positive content.

Was Giving Feedback Easy?

In some form or another, Facebook has given users the ability to deliver this type of feedback for several years. The problem is that finding the tools to do so was often a game of hide and seek. 

To make it easier for users to give feedback, the company is testing a new post design which will include a more prominent button to hide “irrelevant, problematic, or irritating” content and see less content like it in the future.

How This Will Affect Facebook Rankings

For now, it is unclear exactly how much this will change the content appearing in our news feeds every day. 

The company appears to know it has gained a nasty reputation for being overly political, sharing divisive information, and generally being a somewhat negative place to spend your time. 

Still, it remains to be seen whether this will lead to a massive shift or if these ranking signals will be too little to effectively change what gets highly ranked and what people are sharing on the platform in general.

“Overall, we hope to show people more content they want to see and find valuable, and less of what they don’t. While engagement will continue to be one of many types of signals we use to rank posts in News Feed, we believe these additional insights can provide a more complete picture of the content people find valuable, and we’ll share more as we learn from these tests.”

Facebook is launching a wave of new tools and features for businesses including the ability to schedule stories, manage photo albums, and better manage post drafts.

While some of the new Facebook Business Suite features revealed in a recent blog post are available to businesses everywhere now, the company also gave a peek into a few updates coming soon.

Schedule Your Stories on Facebook and Instagram

Facebook Business Suite already let brands schedule and manage traditional posts and content. Now, it is extending that functionality to Stories. 

Using Business Suite, you can start creating, publishing, and scheduling stories for both Facebook and Instagram from mobile and desktop devices. 

On desktop, simply click “Create Story” while using Business Suite. On the mobile app, you will find the feature by tapping the “Posts & Stories” tab.

Once you have opened the scheduling tool, follow these steps:

  • Select which platform (Facebook, Instagram, or both) you want to publish to.
  • Click Upload Media and select your photo or video.
  • Add text and stickers or crop your story.
  • Preview the content.
  • Click “Publish Story” to immediately share your story or click the blue arrow to expand the menu and select “Schedule Story” to decide when your story should go live. 

Edit Scheduled Posts

Along with scheduling your posts and stories, Business Suite now allows you to edit your scheduled content before it goes live. 

To make revisions or edits, go to the “Scheduled Posts” section of the “Posts & Stories” tab and simply select “Edit Post” on the specific content you want to change. 

Coming Soon: Create and Manage Albums

Soon, Business Suite will let brands create and manage photo albums within the “Posts & Stories” tab.

As the announcement says:

“Creating Albums is a useful and engaging way to showcase your business’ personality and share new products or services.”

Coming Soon: Save and Manage Content Drafts

The company teased that you will soon be able to create and edit drafts for drafts and stories and return to them later. However, it is unclear when this will roll out to the public.


With Facebook Analytics being shut down, Business Suite is becoming an essential tool for brands looking to manage their Facebook and Instagram presence in one place. Thankfully, it look like Facebook is similarly prioritizing making the platform as fully featured and versatile as possible before Analytics is gone for good.

Facebook is launching a massive overhaul of business and influencer Pages, including new features and tools to better connect with your customers and drive conversions. 

For influencers or individual entrepreneurs, the biggest change will likely be how Facebook displays your audience size. Instead of showing the total number of likes your page has, you will see your follower count.

While some might be frustrated to seemingly have their audience shrink suddenly, most agree that a Page’s follower count is a more important and informative metric. This is because your follower count tallies everyone who is actually receiving your posts or updates. Likes, on the other hand, include people who may have opted-out at some point in the past and don’t see anything your share. 

As for Business Pages, there are a number of new things you might be interested in. 

New Facebook Page Features and Tools

In the announcement, Facebook highlights five new features being introduced to Pages:

  • Dedicated News Feed
  • Easy navigation
  • Updated task-based admin controls
  • Actionable insights 
  • Safety and integrity features

Dedicated News Feeds

In the past, News Feeds were exclusively available to individual users, making it difficult to keep your public and private interests separate. Now, you have an entire feed specifically for your Page, so you can easily discover the latest news and trends from your community and business peers.

Additionally, Pages are being tweaked to showcase connections with other major influencers. If any public figures comment on your content, their interactions will get bumped to the top of your comment section. 

Easy Navigation

Another step towards making it easier to swap between your personal profile and Pages on the go is a redesigned navigation menu. 

By tapping the three-line icon on the bottom left of the main navigation menu, you can quickly select between your personal profile and content or features specifically related to your Page. 

Updated Task-Based Admin Controls

Facebook is making it easier to achieve your goals with specific admin control based on tasks. 

Now, you can assign a user a task and grant them specific levels of access to manage that task. 

For example, an individual can be granted access to tools specifically for Insights, Ads, Content, or Community Activity & Messages.

Actionable Insights

Facebook says it is bringing pages more actionable insights and more relevant notifications, though it provides no details about how this is being achieved. 

What we do know, from a new help page update, is that “Updated insights will help you understand your audience and how your content performs.”

Safety and Integrity Features

Lastly, Facebook is continuing its efforts to create a positive environment to connect with your fans and customers with new tools to identify spammy, hateful, or violent content. The platform says it is also working to crack down on impersonation, which has been a widespread issue recently across Facebook. 

For more information about the overhaul to Pages, read the full announcement here or explore the new help page.

As COVID-19 continues to be a major concern for people across the country, Facebook is introducing a new way for businesses and creators to monetize online events on the platform. 

Critically, the company says it will not collect any fees for paid events held on the platform to help businesses and individuals struggling during the pandemic. 

“Pages can host events on Facebook Live to reach broad audiences, and we’re testing paid events with Messenger Rooms for more personal and interactive gatherings.

In testing, we’ve seen businesses use Facebook to host expert talks, trivia events, podcast recordings, boxing matches, cooking classes, intimate meet-and-greets, fitness classes, and more.”

While Facebook is far from the first to offer a way to deliver paid events that are entirely streamed to attendees, their service is unique is the all-in-one nature. Facebook can handle not just the streaming, but payment, advertising, and organic word-of-mouth. 

To put it another way, a person can see the ad for your performance in their feed, make a payment, and view your event without ever leaving Facebook. The company is also one of the only services which does not take a cut of ticket sales. However, purchases made on Apple devices or through the iOS Store are still subject to Apple’s 30% fee. 

Prohibited Content

As with all content shared on Facebook, live events must stay within the Community Standards, Partner Monetization Policies, and Content Monetization Policies.

While these guidelines include the obvious things you might expect, such as banning hate speech, inciting violence, or “sexualized content”, the social network’s content policies prohibit some areas you may not expect. 

For example, promoting health products including medical masks and hand sanitizer is currently banned on Facebook. 

Other restricted categories include:

  • Debated social issues
  • Conflict or tragedy
  • Objectionable activity
  • Sexual or suggestive activity
  • Strong language
  • Explicit content
  • Misinformation
  • Misleading medical information
  • Politics and government

In addition to restricting these types of content, monetized events cannot include these some specific media:

  • Static videos
  • Static image polls
  • Slideshows of images
  • Looping videos
  • Text montages
  • Embedded ads

In the announcement, Facebook says the paid events will be available to brands and individuals for at least one year. After that, they may introduce new fees or even remove the service.

Facebook is testing the idea of adding an entirely new type of service to its already large umbrella – email. Several small-to-medium businesses are seeing a new set of tools on the site which make it possible to send marketing emails to your customers. 

With the tools, businesses could not only compose and send emails directly through Facebook, but track their performance with detailed analytics as well. 

In a statement to AdWeek, Facebook confirmed the test, saying it will be limited to a small number of businesses:

“We’re testing new email marketing tools with a small number of businesses to help them more efficiently notify their customers of changes to their services and operations.

We’re evaluating whether these tools are beneficial for people and businesses before deciding whether to expand it further.”

Of course, if the feature is well received, it is likely to be implemented into the main Facebook system and made available to everyone. 

How To Send Marketing Emails Via Facebook

Facebook Email creator

While I personally haven’t been able to find the tool, those who have been given access are being alerted via a pop-up message near the left sidebar menu. 

Once you have clicked the Marketing Emails tab, you are directed to a prompt to confirm your new Facebook email address:

“Reconnect with your email subscribers using marketing emails. Select your audience, customize your design, and track performance all in one place. Confirm your Page’s email address to get started.”

After your email address has been confirmed, you will then be able to begin adding email contacts to your list. This can be done individually or in bulk using a spreadsheet. 

During this process, you will be asked to confirm that you have received permission to send promotional messages to these contacts.

Facebook email permissions

With this process complete and your contacts uploaded, you can now start composing and sending email messages using the Pages app. 

Facebook email creator

A Free Solution For Businesses Without Email

For businesses that currently do not have a professional email account established, the tool could provide a potentially powerful way to craft and send messages that look more professional than what can be achieved through other free clients like Gmail. 

However, it is unclear whether the tool will allow businesses to receive email responses, raising questions about its usefulness outside of sales promotions or fliers. 

For now, this is a test to keep an eye on as more people get the chance to try it for themselves.

Facebook is launching a major overhaul called Shops which will make it easier for brands to sell their products to users without sending them off the social network. 

In theory, the move would allow e-commerce businesses to operate their entire business over Facebook, without an external website or online shop.

With Facebook Shops, businesses can turn their Facebook pages into completely shoppable storefronts. The company also plans to extend the feature to Instagram in the near future.

While the service is free to set up on the social networks, it is powered by third-party services such as Shopify, BigCommerce, and Woo which tend to require a fee or subscription to use. Additionally, the service will charge a fee when customers complete a transaction using the feature. 

Businesses will also be able to include their shops in Stories or buy ads to promote their shops and products across the social networks. However, it is unknown exactly what those ads will look like when they arrive.

In a blog post, Facebook indicated they will be working to integrate loyalty programs into their online shop sometime soon. 

“You’ll be able to easily see and keep track of your points and rewards,” said a company representative. “And we’re exploring ways to help small businesses create, manage, and surface a loyalty program on Facebook Shops.”

While discussing the move in a live stream, CEO Mark Zuckerberg suggested that brands struggling to recover from the COVID-19 shutdowns could use the feature to connect with new and existing customers.

“If you can’t physically open your store or restaurant, you can still take orders online and ship them to people,” said Zuckerberg. “We’re seeing a lot of small businesses that never had online businesses get online for the first time.”

As businesses and organizations across the country are racing to respond to the spread of COVID-19, Facebook is attempting to support small businesses which have been closed or are enduring hardships during this time.

Along with creating a dedicated hub for businesses affected by the epidemic, the company announced it would also be launching a $100 million grant program for small businesses.

Dedicated Small Business COVID-19 Hub

To help small businesses endure the ongoing coronavirus outbreak, Facebook has launched a dedicated hub with immediate actions you can take, a brief guide of quick actions to bolster your business, and a full 30-page business resilience toolkit.

For those who aren’t used to taking full advantage of Facebook’s virtual tools and connection abilities, the company is directing business owners to free courses designed to introduce you to virtual events, live streaming, and selling your products on the platform.

While brick-and-mortar stores may be shuttered or running reduced hours, Facebook says it recommends leveraging the available digital channels to maintain your business.

Small Business Grant Program

In addition to digital resources, Facebook is putting forward $100 million to help 30,000 eligible small businesses in more than 30 countries.

The program is still in the early stages and details are limited, but Facebook has provided a few bits of information about how the program will help companies:

  • Keeping the business’s workforce going strong
  • Assistance with rent costs
  • Connecting businesses with more customers
  • Covering operational costs

Applications are not open yet, but will be available in the coming weeks. To be notified when applications become available, you can sign up here.

Facebook is launching a mobile app version of its Creator Studio which helps users monitor and manage their page and content on the go.

While the iOS and Android apps will allow you to keep better in touch with your content while out of the office, the mobile version is still intended to be a companion to the more comprehensive desktop version.

As the company says in its announcement:

“The app is an evolution of and mobile complement to Creator Studio, the desktop hub dedicated to helping creators and publishers manage their content, track performance, and connect meaningfully with their audiences on Facebook. The new experience offers the same actionable insights and meaningful engagement metrics, all from the ease of a mobile device.”

Although the Creator Studio app does not provide the full suite of features available in the desktop version, it does include some of the most popular and informative tools for page managers, such as:

Facebook Creator Studio Insights

  • Rich Insights: Data and engagement metrics about how content is performing, like “1 Minute Views” and “Avg. Minutes Viewed”

Facebook Creator Studio Content Management

  • Post-Uploading Edits and Fixes: Ability to edit video titles and descriptions, delete and expire posts, publish drafted posts and reschedule scheduled posts, enabling easy content adjustments

Facebook Creator Studio Messaging

  • Connect with Audiences: Reach fans and followers in real-time, from anywhere with the ability to read and respond to Facebook messages and comments using Inbox directly in the app

Facebook Creator Studio Manage Multiple Pages

  • Multi-Account Support: Manage multiple Pages on Facebook and toggle between them from the same app in the same session–no need to log out of one to log into another to access multiple Pages
  • Notifications: Immediate in-app notifications for key milestones

The most obvious omission is the ability to upload content or create new posts. At the moment, the Creator Studio app only allows you to manage or edit content that has already been posted or scheduled.