Google Makes Changes To AdWords Help Center and Quality Score Reports

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Google has begun the process of pushing over the last few stragglers to Adwords Enhanced, and to reflect the big changes taking place, they’ve also been updating just about everything related to AdWords. Over the past week, they’ve redesigned the AdWords Help Center, as well as making some changes to how AdWords quality scores are reported.

AdWords Help Center Redesign

AdWords Help Center Graphic

The AdWords Help Center has always been an important resource for both new and old PPC campaign managers. Just as Google offers best practices for SEO, the help center for AdWords helps break down exactly how managing ads works and the best suggestions for those just getting started. The new redesign came with three major updates aimed to improve how the help center works and update the information contained within.

  1. Improved Navigation – To start out, Google has made the site much easier to get around, making the information more readily available. From the main navigation, you can now find portals to information on setting up and basic AdWords info, managing ads, community resources, and guides to success.
  2. More Visual Help – Google has openly said they will be making the Help Center more visual by filling it with infographics and screenshots. But, the Search Engine Journal report on the update found very little visual additions from the update. It is possible these additions are taking longer to implement, or that they have stepped away from this addition, but there are some new graphics to help explain AdWords, such as the one above.
  3. Guides to Success – Google has added a collection of instructional guides and tips to help get greener PPC managers started with their AdWords campaigns, but the information can also provide a helpful refresher for AdWords veterans who might not have checked up on Google’s latest suggestions.

Quality Score Reporting Revisions

The more functional change Google has made is an update to how the AdWords quality scores are reported within accounts. The company says these changes are aimed at making it easier for advertisers to adjust and revise any ads based on quality score, and to make it easier for users to gain more information on what is and isn’t working.

In their announcement, Google said:

As part of our ongoing efforts to help improve the quality of our ads, we’re announcing an update that changes how each keyword’s 1-10 numeric Quality Score is reported in AdWords. Under the hood, this reporting update will tie your 1-10 numeric Quality Score more closely to its three key sub factors — expected clickthrough rate, ad relevance, and landing page experience. We expect this update to reach all advertisers globally within the next several days.
We’re making this change so that the Quality Score in your reports more closely reflects the factors that influence the visibility and expected performance of your ads. We hope that providing you more transparency into your 1-10 Quality Score will help you improve the quality of your ads.

The way Google is calculating quality scores hasn’t changed at all, so there isn’t a great need to suddenly change how you’re running your campaigns, but they are simply changing the way these scores are reported to us and expanding on the information available.

However, advertisers using quality scores as part of automated rules will need to change or correct how the rules are interfacing with the new display methods.

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