I’ve talked a lot about how important it is to try to think like your customers. It’s always important to find out what people are thinking, what questions they are asking, etc., but I didn’t offer any specific ways to accomplish this. But today I have one method of finding out what questions people are asking about topics important to you.
Justin Arnold from The Mighter Pen suggests using Twitter because it offers real time feedback on what people are talking and thinking about relative to keywords.
Of course, this is pretty common knowledge, but what people don’t realize is Twitter has some key features built into its search engine that really benefit the person looking for questions people are asking.
Finding out what questions people are asking is as simple as adding a space and a question mark after a querie. Suppose you are writing about painting. You can search ‘painting’ but you probably will get a lot of extraneous posts not of interest to you. If you search ‘painting ?’ however, Twitter filters your results to only include tweets with questions.
Now, the problem we are faced with is Twitter is used pretty heavily for promotion. Don’t you wish you could filter out any tweet containing links to avoid all of the ads? Well, you can. Just add ‘-filter:links’ to your searches to do away with all of the promotions. What you have now is a list of questions users are asking about a topic in real time.
This is just one way to try to get into the minds of your audience. Trying to gain some perspective is always important when creating content.