Tag Archive for: Facebook

Users can now see every Facebook ad you are running

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Facebook is changing how it handles the ads shown by Pages across the platform, with a new “Info & Ads” section that details all the ads your Page is running.

By going to a Page’s “Info & Ads” tab, you’ll be able to see every ad the company is running across Facebook, Instagram, Messenger, and Facebook’s partner networks whether they were targeted to you or not. You can also flag suspicious ads with a “Report Ad” button.

The tab will also include detailed information about Pages, including when it was created and any recent name changes to the Page.

“The vast majority of ads on Facebook are run by legitimate organizations — whether it’s a small business looking for new customers, an advocacy group raising money for their cause, or a politician running for office. But we’ve seen that bad actors can misuse our products, too,” writes Facebook’s director of product management, Rob Leathern, and its product marketing director, Emma Rodgers, on the company’s news blog.

The change was initially announced last October as part of sweeping changes to how Facebook handles political ads but has largely flown under the radar until now.

Facebook says this is just the beginning of changes to increase transparency between Pages and the social network’s ad platform. The company will be rolling out changes to political ad labels to Brazil ahead of the country’s upcoming elections and will continue to encourage greater transparency in advertising around the globe.

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Facebook Marketplace starts showing ads from businesses

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Facebook is opening up a new part of its platform to advertising by letting businesses run ads in the Facebook Marketplace for the first time.

Marketplace has, until now, been an area of the site strictly reserved for users to buy and sell items. However, that is changing as Facebook is allowing ads to also be shown alongside the user-sold items.

The actions function similarly to any other type of Facebook ad, allowing you to include photos or videos representing your products or services, as well as a call-to-action button.

You can also choose to expand your currently running ads onto the Marketplace platform by changing the placement settings for your ads.

In the official announcement, Facebook said the ads would allow advertisers to be where users are most active:

“Advertising across our platforms enables you to reach your target audience wherever they’re spending time, giving you more opportunities to connect with people likely to be interested in your offerings.”

According to Facebook’s tests with select businesses, running ads on Marketplace can help generate up to 2.2X greater return on ad spend.

While this marks the first time businesses have been able to advertise on Marketplace, it is notable that Facebook recently also began allowing users to promote their listings within Marketplace, similar to how promoted posts work in News Feed.

Currently, Marketplace ads are only available in the US and Canada, and only eligible for traffic, conversion, and product catalog ads.

According to the announcement, Marketplace ads will be coming to Australia and New Zealand in the coming weeks.

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Monitor your business page on the go with the new Facebook Analytics App

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Facebook gives business page owners a lot of information that can be useful for growing your brand and increasing engagement with your business page. However, that information has been limited to just those using the desktop version of the site until recently.

This week, Facebook introduced a new Analytics app capable of measuring your business page performance on the go.

The app, now available for both iOS and Android, includes all the major metrics you could hope for to keep an eye on your business page even when you’re away from the office or a desktop computer. You can also set up alerts to notify you when notable changes occur to your performance.

With the new Facebook Analytics app, you can:

  •  Check the metrics you care about most in a personalized overview tab.
  • Create dashboards with the reports you have saved on desktop.
  • Browse automated insights relevant to your business.
  • Get notifications about anomalies in your data.

You can download the Facebook Analytics app in the Apple App Store or Google Play.

Once you have it installed, you can get started monitoring your business page by logging in with your usual Facebook Analytics credentials.

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Check if Facebook shared your info with Cambridge Analytica

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Days before Facebook CEO Mark Zuckerberg is set to testify to Congress about the social network’s role in allowing Cambridge Analytica to exploit user data, Facebook is working to make it easy to see if your information was shared with the scandal-plagued analytics firm.

Facebook has published a new section within its help center called “How can I tell if my info was shared with Cambridge Analytica.” You can also quickly find the page by simply searching “Cambridge or Cambridge Analytica” in the Facebook search bar.

If you’re logged into your Facebook account, this page will automatically inform you whether your data was potentially breached by the “This is your digital life” app.

Since information has come to light about how Cambridge Analytica has been potentially misusing user data, the company’s relationship with Facebook has come under scrutiny. In response, the social network has taken several steps to attempt to re-win the public’s trust – such as launching this latest page. It has also introduced a data abuse bounty program that allows users to report app developers that may be misusing data.

Questions will likely remain long after Mark Zuckerberg’s testimony tomorrow, but at least you can now personally check to see whether your personal account details are safe or have been exploited.

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Facebook shuts down its Explore Feed, remains committed to ending organic reach

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Facebook’s experiment with the “Explore Feed” – where organic content from brands and publishers was hidden away in a second feed – has come to an unceremonious early end.

After less than four months, the social platform has announced the Explore Feed has been discontinued after early feedback showed that “people don’t want two separate feeds.”

The concept was one of Facebook’s biggest recent changes designed to prioritize content from friends and family (and paid advertisers) over content published by liked Pages. While users initially seemed excited at the possibility of decluttering their feeds, the actual implementation went largely unnoticed – except by businesses relying on organic reach to market their brands on Facebook.

In the face of continuously declining organic reach in recent years, the second feed felt like the final nail in the coffin for brands who have so-far refused to buy into Facebook’s ad platform.

All of this came together to make users unhappy with the separate feed. Facebook says recent user surveys found that users were “less satisfied” with the posts they were seeing, and the second feed failed to make the platform feel any more personal.

Many also felt the change made it harder to find information and that Facebook failed to explain the change to users. For example, it was unclear the second feed was just a test until it had been shut down.

“We’re acting on this feedback by updating the way we evaluate where to test new products, and how we communicate about them,” writes Facebook in its announcement.

Don’t think this setback will change Facebook’s direction, though. In its announcement, the company reiterated its commitment to prioritizing “meaningful social interactions” and reducing the reach of non-paying Pages. The announcement goes as far as plainly saying “those changes mean less public content in News Feed like posts from businesses, brands, and media.”

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Facebook makes organic reach counts more accurate

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Facebook is making some tweaks to Page Insights that might make Page owners a bit frustrated but are actually valuable changes in the long run.

The biggest update is in how Facebook will calculate organic reach for content. In the past, reach has been measured based on how many times a post is loaded by a user’s device. However, this caused an issue where posts were counted as “viewed” despite never actually making it onto a user’s screen.

Now, Facebook has begun calculating reach based specifically on when a post is shown on a person’s screen. That means your view counts are likely to drop in Page Insights, but you’re only losing false-impressions.

The numbers you’re seeing now are a more accurate and consistent measurement of how often your content is being seen.

To help Page owners and administrators get used to the shift, Facebook is still showing the old metric in the Page Insights overview section. It is unclear how long it will remain present there.

In addition to the change in how Facebook measures organic reach, Facebook is also revamping the Page Insights layout for mobile users. The changes are mostly surface, focusing on adding the most commonly used metrics to the top of the screen, including:

  • General Page diagnostics, such as number of likes, reach and engagement
  • Results of actions recently taken, such as recent post performance
  • Preview of new Page engagement, such as demographic information on new followers

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Over half of small businesses rely on Facebook to grow

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A recent survey from the United States Chamber of Commerce confirms what many already knew: small businesses across the country are discovering that social media can help find new customers and grow your business. In particular, they see Facebook as a major platform for marketing their business directly to their audience.

The findings of the survey show that more than half (60%) of all small businesses are using Facebook to grow their business, boost sales, find new customer sources, and reach customers they typically would not be able to reach.

Why Facebook?

For many small businesses, establishing a robust online presence seems difficult and costly. Over 50% of survey respondents said the cost of internet services keeps them from developing an online presence. Additionally, 57% of small businesses said digital tools were confusing or challenging.

However, small businesses agreed that Facebook provides an affordable alternative that is easy-to-use and understand.

How are small businesses using Facebook to grow?

According to the survey, 60% of small businesses are using Facebook to achieve a variety of business goals, such as:

  • 32% reported building their business on Facebook.
  •  42% reported hiring more employees since using Facebook
  •  56% said using Facebook as a business tool increased their sales
  •  52% reported that Facebook allowed them to grow their business by allowing them to reach customers outside of their local area, in other cities, states, and countries
  •  70% of small businesses report that using Facebook helps attract new customers
  •  39% of small businesses prefer to send potential customers to their Facebook page than to their own web page.
  •  Over 50% of small businesses reported that Facebook allowed them to take advantage of growing digital sales.

The report also explains:

“In addition to facilitating firms’ successes, over half of small businesses on Facebook reported that the platform as helped them overcome challenges in increasing revenue.”

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Facebook announces huge changes to News Feed, demotes organic content further

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People have been proclaiming that organic reach on Facebook is dead for years, thanks to moves that increasingly prioritize paid ads over regular Page posts. However, now might really be the time to start grieving. Facebook has announced sweeping changes to its News Feed that will make organic Page content even less likely to be seen.

According to Facebook, the change is ostensibly to prioritize the “social” part of their platform by putting posts from friends and family at the top of the News Feed. As this happens, “public content” (or content shared by Pages, rather than individual accounts) will be removed or pushed deeper down the feed.

However, there is a caveat that Page content that “spark conversations” will also be prioritized.

It is unclear exactly how this will be measured or enacted, but it implies that brands or publishers will have a harder time reaching users unless their content regularly receives a large number of comments.

Facebook explains the changes in a blog post, saying:

“Because space in News Feed is limited, showing more posts from friends and family and updates that spark conversation means we’ll show less public content, including videos and other posts from publishers or businesses…Page posts that generate conversation between people will show higher in News Feed. For example, live videos often lead to discussion among viewers on Facebook – in fact, live videos on average get six times as many interactions as regular videos.”

Facebook is largely trying to downplay the impact on businesses or publishers, but Zuckerberg’s own blog post acknowledges that he expects “some measures of engagement will go down” for publishers and small businesses.

Unsurprisingly, this creates more incentive for brands to buy into Facebook’s ad platform to ensure their content actually reaches their audience.

Facebook’s Adam Mosseri recommended several steps small business or brands can take that rely heavily on video content – particularly Facebook Live.

“Page posts that generate conversation between people will show higher in News Feed. For example, live videos often lead to discussion among viewers on Facebook — in fact, live videos on average get six times as many interactions as regular videos. Many creators who post videos on Facebook prompt discussion among their followers, as do posts from celebrities. In Groups, people often interact around public content. Local businesses connect with their communities by posting relevant updates and creating events. And news can help start conversations on important issues.”

These changes and the continually decreasing organic reach across Facebook may make it tempting to try to manipulate or goad users into engaging, but Mosserri says this will get you in even worse trouble.

He says “using engagement-bait to goad people into commenting on posts is not a meaningful interaction, and we will continue to demote these posts in News Feed.”

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Pinterest’s chatbot lets you share and find pins in Facebook Messenger

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Pinterest is expanding their platform – directly into Facebook’s. Hoping to create some synergy that will bring in new users, Pinterest is launching new features directly available from Facebook’s Messenger.

The new features, built around a chatbot for Messenger, make it possible to use Pinterest without ever having to actually open Pinterest.

According to Pinterest, the move is actually just capitalizing on the social platform’s already existing presence on the site. Each week, nearly 1 million pins have been shared from Pinterest across Messenger before the launch of the cross-platform features.

Pinterest’s Facebook Chatbot

Pinterest’s new chatbot will allow users to browse Pinterest’s site and content with guided advice and recommendations. When you start a conversation with the chatbot, it will ask you to choose from a list of categories – such as “trending,” “food,” and “home.” Based on your choice, the bot will then show you a carousel of pins from that category.

You can also directly search Pinterest with text queries, however, you can not use the platform’s visual search technology by sending in pictures for similar pins.

While users might find this service to be a useful way to quickly find the pins they are most interested in, advertisers might be disgruntled to learn that the Chatbot will not include Promoted Pins.

Native Pins for Messenger

In the past, when you clicked on a pin that was shared on Messenger it would automatically open in Pinterest’s site or app. Now, pins will open within Messenger itself, thanks to the Chat Extensions feature.

Facebook’s Chat Extensions feature is designed to allow users to interact with content from other brand’s sites or apps without leaving messenger, therefore also making it easier to share that content again within Messenger.

Pinterest is using this to deliver Pins directly to users on Messenger, as well as including a gallery of Related Pins and a search bar to find more pins.

With these, users will be able to find and share pins within Messenger without ever having to leave the conversation they are having with their friends.

Interestingly, Facebook is also allowing Pinterest to generate revenue with this chat extensions. If a person’s Facebook account is connected to their Pinterest account, Pinterest will also include Promoted Pins within the Related Pins section and search results shown through the chat extension.

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Facebook says holiday shopping is bigger on social media than the Super Bowl

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The Thanksgiving shopping weekend has officially become the biggest social media event of the year, garnering more discussion on Facebook and Instagram than even the most recent Super Bowl.

According to an email from Facebook to Social Pro Daily, more than 130 million people talked about Black Friday, Small Business Saturday, and Cyber Monday this year.

Facebook alone generated more than 226 million interactions from 90 million people about the Thanksgiving shopping weekend, while 52 million talked about the deals and shopping experience on Instagram.

Surprisingly, Black Friday and Cyber Monday weren’t the biggest days of the weekend on social media. Despite being considered the smaller event of the holiday, mentions of Small Business Saturday actually surpassed mentions of Cyber Monday. The day devoted to local small businesses also created two of the top hashtags on Instagram with “ShopSmall and #ShopLocal.

Other notable stats from the weekend according to Facebook:

  • There were more than 450 million views over the weekend on Facebook of videos related to Black Friday and similar topics.
  • Black Friday conversation on Facebook and Instagram was driven by women between 35 and 54.
  • Men between 18 and 34 were more likely to discuss Cyber Monday.
  • More than one-third of Instagram business profiles posted Instagram Stories during the holiday weekend.
  • The top five shopping-related hashtags on Facebook and Instagram over the weekend were: #BlackFriday, #CyberMonday, #SmallBusinessSaturday, #ShopSmall and #ShopLocal.
  • The three most engaged states on Facebook were Kentucky, Indiana, and Tennessee.
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