Find Out What Your Audience Wants To Know

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I’ve talked a lot about how important it is to try to think like your customers. It’s always important to find out what people are thinking, what questions they are asking, etc., but I didn’t offer any specific ways to accomplish this. But today I have one method of finding out what questions people are asking about topics important to you.

Justin Arnold from The Mighter Pen suggests using Twitter because it offers real time feedback on what people are talking and thinking about relative to keywords.

Of course, this is pretty common knowledge, but what people don’t realize is Twitter has some key features built into its search engine that really benefit the person looking for questions people are asking.

Finding out what questions people are asking is as simple as adding a space and a question mark after a querie. Suppose you are writing about painting. You can search ‘painting’ but you probably will get a lot of extraneous posts not of interest to you. If you search ‘painting ?’ however, Twitter filters your results to only include tweets with questions.

Now, the problem we are faced with is Twitter is used pretty heavily for promotion. Don’t you wish you could filter out any tweet containing links to avoid all of the ads? Well, you can. Just add ‘-filter:links’ to your searches to do away with all of the promotions. What you have now is a list of questions users are asking about a topic in real time.

This is just one way to try to get into the minds of your audience. Trying to gain some perspective is always important when creating content.

 

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Facebook Success Measured Differently Than Marketing Success

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I’ve read a number of articles suggesting that Facebook is not an ideal marketing platform because your business will see a small click through rate from your Facebook page to your website and, perhaps, an even smaller conversion rate. And you know what? That opinion is dead on.

Those aren’t the proper metrics to measure Facebook success, however. In baseball, you don’t figure batting average by how many times the hitter successfully contacts the ball. He has to actually get a hit. Well, in terms of Facebook, your business gets a hit when a user ‘Likes’ your page, not when a user buys something from you. I know, that’s pretty contradictory when you consider the basics of marketing. But, it’s time to embrace the idea that sometimes brand awareness is the goal.

Avinsash Kaushik wrote a tremendous, but lengthy, blog post recently on this and many other topics that I urge you to read. He touches on advertising on Facebook, as well. Again, this is not a way for you to drive traffic to your site. You advertise on Facebook to get Facebook users to your Facebook page. It’s all very Facebook-centric.

Obviously, Facebook is not the only weapon you need in your marketing arsenal. Having a large, interested, captive audience on Facebook is a great thing. You can deliver as many messages to fans of your page as you want and they don’t cost you anything. But, while those fans might buy your product when a need arises and they might tell others about your product, you need other, more traditional marketing methods to truly impact your bottom line.

The most interesting part of marketing on Facebook seems to be that you can’t be marketing to users on Facebook. That is, those that attempt to use Facebook in the wrong way, which is marketing directly to consumers rather than attempting to build an audience with their page, fail with Facebook. But, if you have great content and create an entertaining forum for fans to gather with your Facebook page and don’t alienate them by bombarding users with ads and attempts to turn them into conversions, you’ll succeed with Facebook. Soon, those fans of your page will turn into conversions on their own and may even breed more conversions.

So, whether you’re struggling to gain ground or are just starting out with Facebook for your business, remember to measure success the right way and always consider your audience.

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Content Creation Models – The 70/20/10 Approach

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The overlap between SEO and content strategy often ends up turning content creation into a marketing ploy, and little more. The blogs cite industry folks and data, and offer tips that are either glaringly obvious or recycled to the point of redundancy.

Guillaume Bouchard from Search Engine Watch has another idea for content creation. Think about what people want, not what “works” within the market. What works changes as fast as the industry can, while what people want stays relatively consistent. Long term success comes from reading what your visitors want.

For SEO professionals, you can follow the 70/20/10 model for a simple model for content creation.

The 70/20/10 model goes like this:

  • 70 percent of content should be low-risk
  • 20 percent should try to improve on what already works
  • 10 percent should be high-risk experimentation

The model comes from Coca-Cola, and can be transferred to SEO pretty easily. Link baiting is low-risk. Optimizing and trying to capitalize on some newer trends in the market covers trying to improve on what works, and that leaves 10 percent experimentation.

70 Percent: The Link Bait – Link baiting certainly has its pros and drawbacks, but for this model just think of it as content made with a purpose. It informs audiences, communicates complicated ideas, and establishes your reputation as an expert. This helps establish your brand in the industry. This acts as the mainstay of your content. Always available, but it can’t be all you have.

20 Percent: Optimize and Sharpen – For optimizing, look at what content is doing the best and what people are saying about your content. Try to improve upon what is doing best, and reinvigorating old debates with new information. Stay aware of trends and ideas in your industry, and react to them with content. This type of content creation helps keep you tuned to the changes in your industry, and keep you relevant, which will always translate to your audience.

10 Percent: Proactive and Reactive Experimentation – Time to have some fun. Experimentation requires really understanding your audience, and being confident enough to have an opinion. Think about fashion trendsetters. They see what is popular now, and act on their impulses in response. Content creation experimentation is all about seeing what is popular in the field, and making new content that people have never seen before.

This model isn’t something to keep set in stone, but it will help keep you relevant and interesting. Those are two things audiences always want.

 

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Dispelling the 5 Lies About Building an Audience

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The internet is awash with tips and suggestions for SEO, but there aren’t many articles that clear up those pesky rumors and myths of the industries of optimization and blogging. So I’m here to help tear down those lies people hear and tell themselves about building an audience.

1) Making good content before you have an audience is a waste of good content – This is totally untrue. First impressions are all you get online, and if you are “reserving” all your good stuff for when you have a bunch of visitors, you will never get popular.

It is like selling a product before you’ve made the actual product. If you have just a few people coming to your site but they see good content, they will keep coming back as well as spreading the word. If you have a large amount of people visiting because you are advertising widely, but your content is worthless, they’re all going to leave and never look back.

Yeah, it isn’t fun to make great stuff that only a few are reading, but you have to keep an eye on the future. Great content attracts people eventually, as long as you put in the extra work to promote it. Plus, once you have an audience, they can always still find that great content no one was reading a month ago.

2) Great content will bring an audience – I emphasized that quality content will help attract an audience above and that still rings true, but there is other important work to be done before you’ll gain a crowd. You have to “pound the pavement” so to speak. Neglecting to actually promote the content can end up costing you links in the end.

Rae Hoffman at CopyPress has a full list of strategies for promoting great content, but the biggest emphasis is only push your awesome content. Spending energy on mediocre content won’t go anywhere, but if you can back up your promotion with quality content, you will get the launch you need.

3) Having a unique voice isn’t always possible – If you can’t find your specific voice, then you are doing the wrong type of work for you. Your site will never gain traction if you can’t have your own identity. You need a point of difference, or POD.

Finding your own POD can be as simple as combining seemingly seperate interests into your blogging, such as the girl who runs SkinnyTaste. She was just another amateur photographer who also loved making tasty low fat recipes. Both of those areas are flooded with contributors, but by combining the two into a blog with great recipes and enticing high quality pictures of the food, SkinnyTaste became a contender.

4) I’m not a great writer, so I’ll never be a great blogger – If you have found your own voice or POD, being a technically great writer is irrelevant. Many bloggers would have not gotten great grades in school if they turned in work in the style they blog in because they often make grammatical errors. Readers don’t care however, as long as the writer has a unique voice and interesting information.

5) Once I’ve got an audience, the rest will be easy – Rae Hoffman’s article earlier mentions Perez Hilton in this situation, and I can’t imagine a better blogger to express this point. Perez Hilton became a cultural figure for a short period because of his strong opinions and voice. So where is Perez Hilton now? Still blogging, but his television appearances have fizzled out, and you rarely hear his name brought up anymore. This is because Perez’s blogging became less celebrity journalism filtered through Perez’s voice, and more about why being Perez Hilton is wonderful. His focus left the gossip people were craving, and moved to the benign stories of a psuedo-celebrity.

The point of Perez’s story is once you gain popularity, you can’t rest or slack off. People are coming to you for whatever special information or content you are offering, and if you start slipping that audience will be gone faster than you could ever dream of.

Most of these myths are the type that people tell themselves when they are scared of making the leap into blogging, or the lies people give for why their site is floundering. Don’t let them keep you from getting started making a name for yourself, and if you are struggling, consider whether you’ve found your voice or POD or not.

 

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How Aligning SEO Strategy and Social Media Builds Backlinks

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It is way too common for people in SEO to forget to align their SEO strategy with social media activity. Often, the two teams work completely disconnected from the other. This is in no way a comprehensive, efficient marketing plan.

SEO must be integrated into social media activity. Here are some suggestions for specific strategies you can take to bump up the effect your social media activites have on SEO performance.

1) Using Social Media for Link Development – Since search engines have begun incorporating social signals into their ranking algorithm, it has become essential for SEOs to pay attention to social media. Now Google+ has become a part of Google search, and Bing uses Facebook data to personalize what people see in their search results.

While all of that is practically common knowledge, Ray Comstock at Search Engine Watch believes “link development is the most important benefit that social media can bring to the SEO table.” Google’s Panda and Penguin updates has made using social media to foster relevant link connectivity has become as important as they could be. The most effective way to market content online is through social media.

It is critical for SEO professionals take advantage of the activities of their social media team to gain relevant links through marketing quality content.

2) Aligning You Blog for SEO and Social Media – If you can create consistently quality content, blogging is easily one of the more efficient ways to build links and authority. It attracts links within your industry, but it also becomes keyword focused content that tends to rank highly in the long-term. Most often, bloggers forget to create relating internal links from a company’s blog to their main website content. Blog posts are an opportunity to direct people to other relevant content, especially your own.

3) Aligning Your Blogging Team for SEO & Social Media – Blogging is an important part of an SEO strategy, so you want to make sure your blogging team is trained on the best SEO policies and practices, as well as giving them the most important keywords and landing pages on your site. If you do that, your team will be more likely to create content based around those keywords, and creating internal links within the blog assists with your SEO goals. Plus, it is always nice for visitors to be able to find more content on your site.

Bloggers should also be interacting with the authoritative blogs in your area of expertise by contributing in intelligent and thoughtful ways which will build relationships with other experts in your field. It builds your reputation as well as making valuable connections that can lead to guest blogging.

By making sure your SEO and social media efforts are alligned, you both streamline the process in an effective way, as well as boosting SEO performance from a link building perspective.

 

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Facebook Basics For Your Business

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Last week, I gave you my fundamentals for success on social media. Mark Thompson also has some fundamentals specific to your business’s Facebook page at Business2Community.

1. Facebook isn’t for sales

As I’ve discussed in this space before, Facebook doesn’t really translate directly into sales. But, it raises the awareness of your business and helps you build relationships with relevant consumers.

Users don’t log on to Facebook to shop for products, so a sales pitch isn’t going to make your page popular.

2. Build your audience

Instead of sales, focus on gaining ‘Likes’ and fans. There’s no risk involved when a user ‘Likes’ your page and its a one-step, one-button process.

Most of these users ‘Like’ your page in hopes of finding deals and special offers. Give them what they want.

Create an active community that includes you sharing entertaining and useful content and a forum for fans to gather and discuss. Unlike email, you can post multiple times a day to your Facebook page without wearing out yoour welcome with consumers.

3. Make Facebook work for you

With your content and fans in place, you now have to get something for your effort. Without being overbearing, streamline your purchase process so users can take the fewest steps possible to go from Facebook to checking out on your website.

The basic goal of marketing is getting your message seen by as many people as possible. Facebook is a great tool to accomplish just that, as long as you are using it wisely.


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What You Need To Know About SEO Friendly URLs

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Bad URL structure is far too common of an issue in SEO. It can drag down your rankings, keep your pages from appearing in search engine indexes and destroy ranking authority from any other pages and websites you are a part of.

This is sometimes the fault of content management systems who can build poor URL structures within the websites. Elsewhere, some platforms devise URLs with illegal characters.

Search engines do try to read and index even the most poorly made URLs, but paying attention to your URL management and optimization has its own set of benefits. It’s about time you made sure you are doing your part.

It isn’t difficult to diagnose URL based issues, however. You can check for errors and warnings that suggest URLs are causing the issues, and you can audit all of your URLs for proper syntax.

Google and Bing Webmaster Tools also have reports that reveal duplicate content. From there, you can examine the webpages themselves and their locations. Google and Bing aren’t even the only ones with these types of tools. Plenty of third-party SEO tools can help identify these types of issues. Also make sure to check for unsafe characters.

Tom Schmitz from Search Engine Land has charts to help make clear what characters you should be using and when. He also has many other suggestions on how to solve issues with poor URL structures.

 

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Sincerity of Facebook ‘Likes’ is Serious Business

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The existence of fake or bought Facebook ‘Likes’ has been pretty well documented, but now, Facebook is actually stepping up their efforts to stop the practice. As Doug Gross reports for CNN, last month, the social media site announced plans to improve its “”site integrity system”. Those plans include cutting out fake ‘Likes’ and eliminating spam accounts.

There are many ways a page can gain ill-gotten ‘Likes’, but Facebook claims their new system catches all of them. The selling of ‘Likes’ is a strictly forbidden practice and some pages have already seen a large number of their ‘Likes’ disappear.

A blog post detailing the new site improvements stated it best, “a Like that doesn’t come from someone truly interested in connecting with a Page benefits no one”. 

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