Tag Archive for: Ask.com

For the longest time, online marketing was all about making yourself visible on search engines, with a heavy emphasis on Google. But, social media, smartphones, and the wide array of apps with their own search capabilities are beginning to take a chunk out of search engine traffic and marketers are going to have to expand their focus if they want to continue to be successful.

A new report from Shareaholic shows that all of the top five search engines – Google, Bing, Yahoo, Ask.com, and AOL – have all seen a significant decline in search traffic since December of 2013.

The report used data from December 2013 through May 2014 to evaluate aggregate organic search traffic numbers from more than 300,000 publishers reaching an audience of more than 400 million monthly unique visitors. From that data, Shareaholic saw that Google’s search traffic fell 17 percent between last December and May of this year.

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Bing, Yahoo, Ask.com, and AOL saw even larger drops in traffic compared to Google, with Bing and Yahoo both experiencing 31 percent declines.

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Shareaholic also looked at engagement from each search engine and found that although Google accounts for 17 times more traffic than Bing, Yahoo, Ask.com, and AOL combined, their users are often less engaged. This suggests that while Google may still control the vast majority of search traffic, it’s users may not be as valuable as the other more engaged searchers from across other search engines.

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It’s been a week since Microsoft dropped their “Scroogle” attack ads aimed at Google, but they are still running their “Bing It On” challenge trying to convince searchers that Bing is superior to Google. Yet, all of Microsoft’s attempts don’t seem to be working. Despite Microsoft saying Bing It On testers preferred Bing 2:1, Google continues to claim well over half of all searches.

This has Greg Sterling from Search Engine Land wondering why no one believes Microsoft’s and other competitor’s “Better Than Google” claims. Is Google’s brand just that strong? Does it come out of habit?

The most obvious reason people don’t buy Bing’s campaign is they are blatantly aware it is all marketing. They used the same principle as a blind taste test, but those types of tests don’t come off as explicitly biased as a website “blind” test. Just to get to the test you have to go to a website with Bing in the name.

No one is going to trust Bing’s statistics when they are that blatant about the test. There is nothing blind about going to “Bingiton.com“. It also doesn’t help that there is a big disclaimer at the bottom of the search page explaining how the test doesn’t use the full search capabilities of either engine.

Bing It On

Google believes part of the reason users aren’t responding to Microsoft’s negative marketing is customers respond better to companies that “focus on building good products” rather than slinging mud. While Google remained as silent as possible on the “Scroogle” ads while they ran, now that they have been stopped, Google search chief Amit Singhal finally spoke about the issue at a SXSW conference, when taking questions from Twitter. “We focus on our users.”

Google’s right, customers don’t respond to negative marketing campaigns against well established brands as well as they respond to the new and innovative products Google is producing.

But, what about independent studies? A recent study by Butler University found that not only did Bing have better quality answers according to their criteria, but so did ChaCha, Ask.com, Bing, and Yahoo. Why has this type of study not put a huge thorn in Google’s side? One reason is Google’s incredibly strong brand. There is also the “Google Habit” or the comfort with the interface, but more than anything it is personal experience.

ChaCha may have better answers, but most users will agree it is not convenient enough for when you need to make a quick search and find a simple answer. Bing has been making users uncomfortable with their blatant attack ads, and any survey that puts Ask.com ahead of Bing, Yahoo, and Google will be heavily doubted in this age. The website lost its reputation years ago as other search engines grew, and it never regained it, just as Yahoo has steadily lost its market share to Google.

The only companies that can compete against Google are equally strong brands such as Amazon and Apple. Google is so well established in the American market, that it is hard to believe any study reporting that there are a handful of “better” ways to search. But, Google didn’t just install itself into ourcollective hive mind. Google is trusted because they offer a search engine users are pleased with, and they are constantly innovating new and exciting products. If they ever stop innovating, Bing might have a shot. Until then, attack ads and over the top marketing campaigns aren’t going to do much.

I’ve talked about how much it bugs me that so many people still think the keywords meta tag is the “secret trick” for SEO.  Well, back in October I put together a video demonstrating a test I did on this tag.  I tested Ask.com, Bing, Yahoo, and Google.  Does it work?  Is it really the secret to SEO?  You can see the results of how this turned out below.